Question about bill charge!

I am a little upset with the bill charge for this month. I can't accept this charge. 
My plan was Family share plan 700 last month, and I added one more line. 
Then, some days later, I changed my plan to Family share plan 1400 because I thought that we might need more minutes. 
However, the bill of this month is $292.65!  Voice charges are $130.05, and other charges are more about $50!
I can't understand this bill. I changed my plan to upper level in order not to happen this king of things.
Please, help me. Any help and solution will be appreciated!   

nubhong wrote:
I am a little upset with the bill charge for this month. I can't accept this charge. 
My plan was Family share plan 700 last month, and I added one more line. 
Then, some days later, I changed my plan to Family share plan 1400 because I thought that we might need more minutes. 
However, the bill of this month is $292.65!  Voice charges are $130.05, and other charges are more about $50!
I can't understand this bill. I changed my plan to upper level in order not to happen this king of things.
Please, help me. Any help and solution will be appreciated!   
Lots of things COULD be happening here. Your minutes for the 1st half of the month would be prorated if you didn't request the change take were back dated. For example if you made the change on day 15(15/30 * 700 = 350 minute allowance) of your cycle and had already used 450 minutes, you would have been over for the 1st 15 days by 100 minutes and have to pay an overcharge of $45($0.45 * 100 = $45). Charge would have been greater if you were further over in minutes. Plus you would have to pay the additional charge for the 1400 minute plan for the last 15 days of your billing cycle. For the additional line, you would be charged for the month for that line plus the taxes and any data plan or data charges if you didn't have a plan. You don't say if you have a texting or data plans. Did you send/receive any texts without a plan? Did you use any data without a plan or go over in your allowance. Anything we tell you is just speculation without more information.

Similar Messages

  • Question about bill charged me 3 x on itunes what's that all about

    Jan  4 they charge me 53.49 , Jan 3 charge me 53.49 and onother 53.48 on  apple iTunes what this all about

    Look at your purchase history and see.
    How to report an issue with Your iTunes Store purchase

  • Question about bill!!!

    I signed up of the Friends & Family plan back in 2009. When I signed up, my family got the 1400 mins, unlimited text + two extra lines added. Those extra lines cost $9.99, this we knew. Now, correct me if I'm wrong (And I've been checking online and have found numerous websites that quote this) the 1st and 2nd lines were included in 89.99/mo.
    Now, my parents were the ones who set this up and we've had the same account with same amount of phones this whole time that we have been with the company. I just got online to look and see what upgrades my family and I were able to get and what do I see? I see that the second line on the account is being charged 9.99. So, i wondered why, checked around my billing and the website for awhile before I come to the conclusion that there is no reason for this.
    I call in to a CSR and she is running back and forth between a sup and I for ten fifteen minutes. Atlast I ask for the Sup and another five minute later, I am told that the Sup is business in an important meeting and that if I would like to wait, the CSR can find another Sup.
    Of course I wait, why wouldn't I? This is around $260 that we've paid into something we didn't need to. While I was waiting, the CSR tells me that HER Sup told her the only way to get the Friends and Family 1400mins/mo w/ the 2 lines included is if I had upgrades available on all the phones, had only smartphones on my account, and that the Verizon store we went to to get our account lied to me.
    I justed said ok and asked for the Sup. I wait for the Sup and when he gets on, he repeats everything back to me, tells me the current promo, which I wasn't talking about in the first place, then tells me he doesn't know anything else. I repeated what the CSR said to me and he agreed with that. Smartphones weren't even really out yet in 2009 when we got the plan. He said he didn't know anything about it. He told me that before this promo that just ended, all Friends and Family plans were one line for 89.99 and every line after that was 9.99.
    What I'm trying to find out is whether or not this is true. I've been to a few websites talking about the "new" Friends and Family, stating price and how many lines were included (i can give the websites if needed) that were written back between Febuary and March of 2009. Can anyone enlighten me please? Because if I am right, I was just lied to twice by two supervisions.

    deserted-blade wrote:
    I signed up of the Friends & Family plan back in 2009. When I signed up, my family got the 1400 mins, unlimited text + two extra lines added. Those extra lines cost $9.99, this we knew. Now, correct me if I'm wrong (And I've been checking online and have found numerous websites that quote this) the 1st and 2nd lines were included in 89.99/mo.If you look at the main line, it is billed at $80. That is why the second is at $9.99.
    Now, my parents were the ones who set this up and we've had the same account with same amount of phones this whole time that we have been with the company. I just got online to look and see what upgrades my family and I were able to get and what do I see? I see that the second line on the account is being charged 9.99. So, i wondered why, checked around my billing and the website for awhile before I come to the conclusion that there is no reason for this.
    I call in to a CSR and she is running back and forth between a sup and I for ten fifteen minutes. Atlast I ask for the Sup and another five minute later, I am told that the Sup is business in an important meeting and that if I would like to wait, the CSR can find another Sup.
    Of course I wait, why wouldn't I? This is around $260 that we've paid into something we didn't need to. While I was waiting, the CSR tells me that HER Sup told her the only way to get the Friends and Family 1400mins/mo w/ the 2 lines included is if I had upgrades available on all the phones, had only smartphones on my account, and that the Verizon store we went to to get our account lied to me.
    I justed said ok and asked for the Sup. I wait for the Sup and when he gets on, he repeats everything back to me, tells me the current promo, which I wasn't talking about in the first place, then tells me he doesn't know anything else. I repeated what the CSR said to me and he agreed with that. Smartphones weren't even really out yet in 2009 when we got the plan. He said he didn't know anything about it. He told me that before this promo that just ended, all Friends and Family plans were one line for 89.99 and every line after that was 9.99.
    What I'm trying to find out is whether or not this is true. I've been to a few websites talking about the "new" Friends and Family, stating price and how many lines were included (i can give the websites if needed) that were written back between Febuary and March of 2009. Can anyone enlighten me please? Because if I am right, I was just lied to twice by two supervisions.

  • Simple question about billing address.

    This question may be simple, but is important to me.
    May I change my credit card without changing my billing adress?
    It's just that I am afraid that if I change my Credit card, which is european, I will then receive my bill in euros.
    So, will it affect the billing adress at all?

    Your iTunes billing address must fit the billing address of your CC!
    If the billing address of your CC is not in the same country as your iTunes account that CC will be refused.
    What exact countries/currencies are you talking of?

  • Simple question about billing adress.

    This question may be simple, but is important to me.
    May I change my credit card without changing my billing adress?
    It's just that I am afraid that if I change my Credit card, which is european, I will then receive my bill in euros.
    So, will it affect the billing adress at all?

    Your iTunes billing address must fit the billing address of your CC!
    If the billing address of your CC is not in the same country as your iTunes account that CC will be refused.
    What exact countries/currencies are you talking of?

  • Urgent question about billing

    Hi there
    Funds were late coming through to my bank account this month and therefore i had no money in my account when my bt bill was due to be taken out by direct debit. So it didn't work.
    How do i pay my bill myself now that there is money in my account or does the direct debit just attempt to take the funds again in a few days?

    If you would like to try Live Chat they should be able to help you.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • HT1476 i have a question about my charger

    Hello,
         I have bought a charger in the end of Feburary. I know apple covers products up to a year, and i was wondering if i could get a new on for free?

    What seems to be wrong with the charger? Have you checked cables, etc? If you believe it to be the charger, then make an appointment at the Genius Bar and have it checked. If defective, they can replace it.

  • A question about billing in cross company sales,TKS!

    Hi:
    In our cross company sales process, after we create billing document in deliver company code, an AP document will be automatically generated in selling cmpany code by EDI using output type:RD04 and message type:INVOIC.
    But I only can find the inbound IDOC for AP posting in the selling company code,and I can't find the outbound IDOC in the delivery company code.
    I wonder if there is outbound IDOC generated in this process?
    THanks

    Hi
    Trust me debugging is not that easy. If we don't know the route cause then we have to debug from scratch to end and it could take hours. Leave it as last choice. First try to find some clue from testing it with different scenarios.
    What I suggested is to create a new customer in DEV and create sale order. Don't go for sales deal. We can create sale order without creating any sales deals right? Just test this and update.
    Thank$

  • How come Adobe answer questions about billing really quickly, but struggle with easy tech problems?

    Just wondering.
    First time I've used this forum, and I'm not particularily impressed. I guess that's what happens when you hold an monopoly

    Well look at the top contributors to this forum - all Adobe staff! This is not the case in many of the other forums.
    My guess is they are focussing on the billing issues not just to protect revenue but reputation.

  • Question about computer charging

    Hello,
    My 30 gb ipod is coming tomorrow and i was wondering if i will be able to charge it using my comp's usb 2.0? I have had a 3rd gen ipod and i was never able to charge it through my comp but maybe that was because it was using firewire still. Also, will 3rd gen docks work with a 5th gen?
    Thanks in advance

    Hello,
    My 30 gb ipod is coming tomorrow and i was wondering
    if i will be able to charge it using my comp's usb
    2.0?
    I own a 30 GB iPod video, and the answer is: you have no alternative BUT to use USB 2.0 if you use the included charging cable. This cable can only connect to the computer via the USB port, although at this point I'm not certain whether a firewire charging cable even exists for this model.

  • Going to china,a question about re charging and volt

    hi there
    i've got a zen xtra, and i'm going to china i'm from canada, am i going to need to get a voltage convertor not a plug adapter i've got one of those, the support staff told me that my player SHOULD take the voltage, any info would be great because i would really hate to plug my player in and have it explode.
    thank you

    When I had been to India, I just needed the plug adapter, since the voltage ratings were 230V/50 Hz -- well within my power adapter ratings range. If the voltage rating of China lies in the range of ur adapter, then u wouldn't need a voltage converter.

  • HT3702 Hi I would like to ask a question about my billing for some things

    I would like to ask a question about my billing

    This is not Apple. These are user forums. Questions about billing, credit cards, etc. should be addressed directly to Apple.
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support visit online support site.
    For Mac App Store: Mac App Store Customer Service.
    For iTunes: Apple Support for iTunes - Contact Us

  • Question about app itune, it automatically charge money from my card on Apr/24th, but i have not buy any music or any apps on that day!! what's wrong

    question about app itune, it automatically charge money from my card on Apr/24th, but i have not buy any music or any apps on that day!! what's wrong ??

    Please look at your E-Bill and click report a problem.

  • Question about term on my bill

    Hello,
    Thanks in advance for answering my question if you are able!
    We made some calls to a foreign country, and some were flagged as "call terminated to premium services". Those we were charged 10 cents a minute, the rest to the same area were free (different phone numbers) as part of our World Plan.
    What does "call terminated to premium services" mean, and is there a way to avoid that charge to those tel. numbers?
    Thanks again!

    You can find the following explanation from http://www22.verizon.com/residentialhelp/phone/billing/charges+and+taxes/taxes+and+surcharges+on+you...?
    Premium Termination Surcharge International Calling Disclaimer Many foreign telecommunications companies impose substantial fees on Verizon Long Distance to complete international calls for services they designate as premium. Premium services can include:
    International calls that terminate to wireless phones, pagers, personal computers and personal digital assistants (PDAs)
    International calls that require satellite technology
    International calls to chat lines or other information services such as 900-type numbers
    International calls that terminate to premium services in countries that impose premium fees will have a rate that is higher than the current rates for international calls that terminate to non-premium services. If you have questions, please contact Verizon.
    Services provided by Verizon Long Distance, where authorized.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • Contact Customer Service about incorrect charges bill for employee line?

    I have tried to contact customer service for over 1 week about incorrect charges on my bill with no luck. Horrible customer service and experience, I can't email anybody, I can't chat with anybody, and I can't talk to anybody. My only choice is to mail a letter?

    i just got charged 49.00 on my bank card my unlimited usage is a joke !!! cant send texts not even due until june 16  now i am out of my 49.00  until i call my bank!! to have a stop payment Where is customer service cant get to talk to anybody to resolve this matter

Maybe you are looking for