Question about CRM extractions

Hi all,
The CRM team have defined several business transaction types in CRM customizing. These transactions are transferred to BW by using DataSource 0CRM_SALES_ACT_1. Now there are new requirements based on transaction types (BW: 0CRM_PRCTYP) which are not included in the extraction yet. No selections take place on InfoPackage level.
Two questions:
- Is it necessary to indicate whether or not transaction types should be included in the extraction or are there other possible reasons why these transactions are not transferred?
- I may need another DataSource for these transaction types. If so, how do I know which DataSource belongs to a particular business transaction.
Thnx in advace,
Henk.

Hi Eric,
I think the license is a internet user and this license is more cheap than user sap gui. Ask for you comercial SAP...to check it.
Regards.
Manuel

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Hi Gurus,
I have few questions regarding CRM extraction.
Q1: If we enhance a CRM transactional Datasource, do we have to write the ABAP logic in SE19 or CMOD or both?
Q2: If we enhance a CRM MasterData Datasource, do we have to write the ABAP logic in SE19 or CMOD or both?
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Thanks
Nice day
Regards
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HI,
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4.a)If required activate the datasource
Go to transaction BWA5 > select the required datasource and
activate.
4 b) The Delta may not be active ,activate the delta in BWA7 by
selecting the name of the datsource and pressing the candle icon for
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Go to transaction RSA1 > modeling > infosources > select the
info source > right mouse click on the selected
infosource > choose option replicate datasource
Activate the infosource.
6. Go to the scheduler for the infosource > select delta in the
update >choose the option PSA only (in the Processing tab)
start immediately
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Hope It helps You.
Regards,
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>
Shekar.J wrote:
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Hi Feng
It would be very intersting to clients as well as consultants to work on SAP CRM. Career wise you have ample opportunities in the same. With the advent of various features in CRM 7.0 version, SAP is now more user friendly and is easy to implement with lot many processes covered as a part of vanila offer.
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HI Mukund,
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and many more docs on google
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Experts:
We, from a big SAP shop, want to set up TDMS for ERP, BI, HCM and CRM.
We have some questions about note 1003051:
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1) Is this note about ERP (and HCM) only? If so, what are the notes for TDMS on BI and CRM?
>This is a composite note, and contains information about various other notes related to TDMS. Refer to each note mentioned in this note individually to assess the same.
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>Depends from note to note, Each note contains the necessary information about the system it has to be installed on.
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Question about LRU in a replicated cache

Hi Tangosol,
I have a question about how the LRU eviction policy works in a replicated cache that uses a local cache for its backing map. My cache config looks like this:
<replicated-scheme>
<scheme-name>local-repl-scheme</scheme-name>
<backing-map-scheme>
<local-scheme>
<scheme-ref>base-local-scheme</scheme-ref>
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<local-scheme>
<scheme-name>base-local-scheme</scheme-name>
<eviction-policy>LRU</eviction-policy>
<high-units>50</high-units>
<low-units>20</low-units>
<expiry-delay/>
<flush-delay/>
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My test code does the following:
1. Inserts 50 entries into the cache
2. Checks to see that the cache size is 50
3. Inserts 1 additional entry (as I understand it, this should cause the eviction logic to kick-in)
4. Checks the cache size again, expecting it to now be 20
With HYBRID and LFU eviction policies, the above logic works exactly as expected. When I switch to LRU however, the code at step 2 always returns a value significantly less than 50. All 50 inserts appear to complete successfully, so I can only assume that some of the entries have already been evicted by the time I get to step 2.
Any thoughts?
Thanks.
Pete L.
Addendum:
As usual, in attempting to boil this issue down to its essential elements, I left out some details that turned out to be important. The logic that causes the condition to occur looks more like:
1. Loop 2 times:
2. Create named cache instance "TestReplCache"
3. Insert 50 cache entries
4. Verify that cache size == 50
5. Insert 1 additional entry
6. Verify that cache size == 20
7. call cache.release()
8. End Loop
With this logic, the problem occurs on the second pass of the loop. Step 4 reports a cache size of < 50. This happens with LRU, LFU, and HYBRID-- so my initial characterization of this problem is incorrect. The salient details appear to be that I am using the same cache name each pass of the loop and that I am calling release() at the end of the loop. (If I call destroy() instead, all works as expected.)
So... my revised question(s) would be: is this behavior expected? Is calling destroy() my only recourse?
Message was edited by: planeski

Robert,
Attached are my sample code and cache config files. The code is a bit contrived-- it's extracted from a JUnit test case. Typically, we wouldn't re-use the same cache name in this way. What caught my eye however, was the fact that this same test case does not exhibit this behavior when running against a local cache directly (as opposed to a repl cache backed by a local cache.)
Why call release? Well, again, when running this same test case against a local cache, you have to call release or it won't work. I figured the same applied to a repl cache backed by a local cache.
Now that I understand this is more a byproduct of how my unit tests are written and not an issue with LRU eviction (as I originally thought), it's not a big deal-- more of a curiosity than a problem.
Pete L. Attachment: coherence-cache-config.xml (*To use this attachment you will need to rename 545.bin to coherence-cache-config.xml after the download is complete.) Attachment: LruTest.java (*To use this attachment you will need to rename 546.bin to LruTest.java after the download is complete.)

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Hi Guru,
I am prototyping the ERMS push solution in CRM7 and have some questions about the solution SAP help provided.
Below is the detail about ERMS push:
Here the e-mail is first handled by the e-mail pull mechanism: it is converted into a
SAPoffice mail and analyzed by ERMS to find out more details about the mail (like language and certain keywords).
Then the mail (including the additional information from the ERMS analysis) is transferred to the
CMS (Communication Management Software). The CMS determines the appropriate agent team and
dispatches the mail via the push process to an available agent of that team.
Below is the sap help link:
http://help.sap.com/saphelp_crm70/helpdata/EN/0e/6a22b86821468691bd5abb51dfd81e/content.htm
I have below questions about the solution in the help link:
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3. The ERMS uses workflow WS00200001. After the email is pushed to CMS, what status should the workflow be, in progress or complete? Also does it suppose to have agent assigned in the workflow task?
4. After the CMS pushes the email back to CRM, it will be a pop up for agent to accept or reject. Will it create an interaction record once the agent clicks the accept?
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Thanks in advance!
Zhi Jie Kong
Edited by: Zhijie Kong on Apr 28, 2011 4:32 PM
Edited by: Zhijie Kong on Apr 28, 2011 4:47 PM

Hello Zhijie,
Let me see if I can help address some of your questions.
1) It doesn't matter which business role you use. You can copy IC_AGENT for example. The important thing is, as Mariusz mentions in this thread, [ERMS email push: problem with CAD and transfer;,your E-Mail profile must be set for E-Mail Provider = 2 (Agent Inbox).
2) No, this ID itself does not need to be added to any business role (as I assume it is hardcoded in the SAP workflow as Mariusz mentions).
3) From what I remember, the ERMS Push emails are not set to complete by the system, and therefore can still get inadvertantly routed to agents! I recommend to have a second rule in your Rule Modeler policy to route the ERMS Push emails to a special, separate queue where you can close them out easily without worrying about them getting assigned to any agents!
4) Yes, the email will arrive like a phone call with the accept/reject buttons flashing (though it will show as an email, not a phone call). And yes, when the agent accepts an Interaction Record will be created by the system automatically.
I hope this helps you!
Regards,
John

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Hi Adobe users,
we're considering to recommend RoboHelp Server as a
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Is it possible to integrate RH Server
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authentication? Can it be integrated in a single sign-on
infrastructure?
How does the access control mechanism
work? Can I set permissions who is allowed to publish certain
documents/projects?
Does it support workflows
(review/accept/reject)? Or is this done using the staging
server?
Does it support content versioning?
Or do we need RH SourceControl for that additionally?
Does it support locking (check-in,
check-out) of documents to allow concurrent editing?
In short - does the RoboHelp server act as a document
management system, or do the authors have to store the contents on
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issue is translation management - can the authors publish one
language version, which is translated by other people (in other
countries) and published to the same server?
Thanks a lot in advance for any help!
Andreas Hartmann

Wow, Andreas. Welcome to the Forums.
That's quite a laundry list!
The answers are pretty much, "yes", if I understand
correctly. That said, I don't know that much about CRMs, so your
mileage may vary.
To start, you might want to take a look at my article on the
Adobe Developer Network for an overall perspective.
Adobe
RoboHelp Server 6 improves the feedback loop
I view RoboHelp and RoboHelp Server as a "content" management
rather than a "document" management system though this is a bit a
semantics. Using variables, conditional build tags and Single
Source Layouts, you can manage the content of your output in a
fairly granular way (including to some level, your translation
issues).
In other words a team of multiple authors can manage the
content of a website in the way you describe with a combination of:
1. The authoring client (RoboHelp's main application) to
develop content and manage it.
2. RoboSource Control (for the check in, check out and
versioning you mentioned) where authoring content source material
is stored on a central server for backup and access by the team.
3. RoboHelp Server for managing the authentication of who has
access to the web server for publishing, etc. RoboHelp Server is an
Active Server Pages application running on IIS, typically with a MS
SQL Server or Oracle DB as the back end. As such, it uses Windows
Server straightforward authentication methods. When you set up the
author's project to publish to the server it will ask you for the
Username and Password. Once this is configured, it's seamless from
there. That login name/password can be the same as whatever you
call your single sign-on pair as long as it conforms to the Windows
Server scheme mentioned earlier.
The RoboHelp author who may be designated as the "admin(s)"
of the team can create and assign permissions from the authoring
client and otherwise manage the Server site remotely without having
to pester the Web Administrator for maintenance of the site.
The staging server scenario you mention is an option that is
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doesn't care one way or another. It's just an application sitting
on a IIS web server. That server could be the "development or
staging" server or the so-called "production" or live server.
The different languages you mention could be published to the
same server and comingled into a single site (kind of messy) or you
could have different language sites (as long as they are different
domains/IP addresses) sitting on the same RoboHelp Server enabled
machine.
Regarding language, one important item to research is the
RoboHelp version you are using and it's language support. The
much-anticipated Adobe RoboHelp 7 (now in beta and expected "before
the end of the year") will have full Unicode/double byte character
support for 35 languages and a wonderful way of handling
translation workflows.
Well, that should get you started. Let me know what I've
missed!
Thanx,
john

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