Question about preorder at best buy

I preordered a 32GB Black Iphone 4 on Tuesday, June 15th. The store clerk told me I was preorder #15.
Now, do I have to wait in line at 3 a.m in order to secure my phone on 6/24? Or can I go into best buy anytime throughout the day and be guaranteed my 32gb because they are holding it for me?(I plan on going early anyway, like 7am, but I'd rather not have to get there at 3am and wait in line.)

Supposedly, Best Buy is going to call you on the 22nd or 23rd for an appointment to come pick it up. If they have enough phones then don't worry. Just look out for their call. Give them a call if they don't call you by the 23rd. It could mean then don't have enough, if any to fulfill your pre-order. But if you get a call, you're good as gold.

Similar Messages

Few questions about mac pro before buying

Hello all!
I may be buying a mac pro in a month or so and have a few questions about it.
1. ) Any one know when Apple may release the latest mac pro? Don't wanna buy some thing that'll be significantly obsolete in a few days
2. ) Is it possible to use SATA optical drives internally? I have a SATA blu ray drive I'd like to take from my PC, if that's possible.
3. ) Is it possible to get a graphics cards better than the 8800 GT for video games? (For use in OS X)
4. ) Finally, is there a significant performance difference between Apple's seemingly super expensive RAM and 3rd party RAM? (Other than the heat syncs)
Thanks for any replies.

1. We have no idea when Apple will release any product until it's released. This is a user-to-user site so we have no more information about future products than you do.
2. Yes, it's possible. There are two additional SATA ports on the motherboard.
3. The only graphic cards are those provided by Apple when you order the computer as well as the non-Apple supplied ATI HD-3870 Mac/PC card. The 8800 and 3870 have close performance specs. You can find some benchmarks at Bare Feats.
4. There's no difference between the RAM Apple installs and what you can purchase on the open market. As long as the RAM meets the required specifications and has the requisite heat sink it will work just fine.

A few questions about common "issues" before buying New iPad

I am hoping to pick up the new iPad in the next few weeks, however I have read up on some issues which I'd like some information on.
I have been using my GF's iPad 2 a lot and I really love it, however I am dead set on buying the new one, I have become pretty resolution-spoilt by the awesome screen on the 4S and this is the primary factor in wanting this new model.
With the following concerns, assuming that an iPad that I may buy might have one or more of them, could you please inform me of: any currently known official or unofficial fix, if the problem could most likely be resolved in an update or if it is likely that since the problem came to light that the later runs to be built were adjusted to avoid the problem? Thanks.
OK- first up, the bad wifi problem that people have. This is the biggest concern to me, as I use wifi a lot and won't have access to 4G, and only occasionaly access to 3G.
Secondly, the heating... OK this is not a deal breaker, I understand that it isn't a real problem however if it could be solved so that it runs almost as cool as the 2 that would be great.
Thirdly, charge times and the extra hour over 100%... Again I do realise that these aren't so much issues as just the way that it works, however I would hope that now lots of people have complained, an update would adjust the display to be more accurate, to say 100% only when it has fully charged, purely because I would rather know... Or perhaps have 100% change colour on absolute 100%. The other thing, 7 hours charging, is there a more powerful adaptor that 1: reduces the charge time, and 2: if you are using a powerdrinking app while charging, will actualy continue charging rather than just slowing the battery drain (I read that some apps will keep draining battery while on charge).
finaly, I have read about screen hue problems, this wont be too much of a problem, as I will be able to check this in store to be sure that the screen is nice, colour balanced and free of dead pixels, I will compare it to my GFs iPad 2 and also the iPhone 4, because I know that the iPad 2 is supposed to look a little more blue to give it a cold feel, while the new model and the iPhone 4S have a slightly yellowed screen for warmth, it's just that lots of people have complained about theres' being too yellow.
Thanks very much for any useful info on this.

What are all the differences between the iPad 3rd Gen and the iPad 2? Is the iPad 2 worth the cost savings?
http://everymac.com/systems/apple/ipad/ipad-faq/differences-between-ipad-3rd-gen -2012-ipad-2-2011.html
What are all the differences between the iPad 3rd Gen models? Which should I buy?
http://everymac.com/systems/apple/ipad/ipad-faq/differences-between-ipad-3rd-gen -early-2012-models.html
Should I Buy a New iPad? Or an iPad 2?
http://www.maclife.com/article/blogs/should_i_buy_new_ipad_or_ipad_2
iPad Q&A
http://www.everymac.com/systems/apple/ipad/ipad-faq/differences-between-ipad-3rd -gen-early-2012-models.html
A Few Questions (and Answers) About the New iPad
http://pogue.blogs.nytimes.com/2012/03/15/a-few-questions-and-answers-about-the- new-ipad/?ref=personaltechemail&nl=technology&emc=edit_ct_20120315
New iPad: A Polishing of the Old
http://www.nytimes.com/2012/03/15/technology/personaltech/the-new-ipad-is-much-t he-same-only-better.html?nl=technology&emc=edit_ct_20120315
iPad 1, 2 and New Specifications
http://www.everymac.com/systems/apple/ipad/index-ipad-specs.html
If you think you may get an iPad 2:
Refurbished iPad Prices
http://store.apple.com/us/browse/home/specialdeals/ipad
New 16GB iPad 2 Prices
http://store.apple.com/us/browse/home/shop_ipad/family/ipad/select_ipad2
A lot of the posts about lack of charging is because iPad "3" users are trying to use an iPod charger, iPhone charger or connected to their computer where they get the "Not Charging" indication. A few others had a defective charger that was replaced by Apple. It remotely possible that a few iPads have defective batteries or charging circuits.
Many of the wifi connection problems are related to the users brand of wireless routers, the router setup, or the need to select a different wireless channel due to interference.
The high temp problem seems to be when users are charging AND running games with intensive graphics. The display on the new iPad takes a lot more power than the iPad 2 display.
Overall I would guess that the chance of a defective iPad is less than 1%.
 Cheers, Tom

Satellite M70-340: Question about warranty if I buy in Russia and move to Australia

I'd like to buy notebook Satellite M70-340 here in Russia. Next month I'm going to move to Australia. What about the warranty in this case?
Will I have to pay if some trouble occurs?
How can I recognise a laptop which is officially sold (= i mean legally delivered and has a worldwide warranty)?
Thanx a lot for your answer!

Hi
I dont know what you mean with officially sold and I hope you will buy notebook in PC store and not on the street. As far as I know every new notebook has one year international warranty but if you will stay longer you can buy warranty extension. It must be buying by authorized service partner in your country.
If you have troubles in Australia go to service partner and they will check if the unit is stolen or official soled. After that it can be repaired. As I said, contact Authorized Toshiba service partner in Russia and ask for warranty extension.
Addresses you can find under http://www.csd.toshiba.com/cgi-bin/tais/su/su_gaspLocator.jsp?pf=true

Question about kicker and best keying greenscreen techniques for removing small artifacts

Hi,
At the moment I'm doing some green screen shootings.
The only problem I encounter is the fact that when I make a total shot from a actor the backlighting stand is visible between their legs.
I have no possibility to hang the backlighting above the actors.
What is the best technique to remove such small artifacts?!
Thanks! David

It sounds like a simple mask drawn around the stand will do the trick. A screenshot would help but from your description I'd just use the pen tool to draw around the offending object then set the mask mode to subtract. If the actors move you'll have to animate the mask position. The only critical part of the mask would be right next to the actors legs. You can leave lots of room around the object.

Question about database structure - best practice

I want to create, display, and maintain a data table of loan
rates. These
rates will be for two loan categories - Conforming and Jumbo.
They will be
for two loan terms - 15year and 30year. Within each term,
there will be a
display of -
points (0, 1, 3) - rate - APR
For example -
CONFORMING
30 year
POINTS RATE APR
0 6.375 6.6
1 6.125 6.24
3 6.0 6.12
My first question is -
Would it be better to set up the database with 5 fields
(category, term,
points, rate, apr), or 13 fields (category, 30_zeropointRate,
30_onepointRate, 30_threepointRate, 30_zeropointAPR,
30_onepointAPR,
30_threepointAPR, 15_zeropointRate, 15_onepointRate,
15_threepointRate,
15_zeropointAPR, 15_onepointAPR, 15_threepointAPR)?
The latter option would mean that my table would only contain
two records -
one for each of the two categories. It seems simpler to
manage in that
regard.
Any thoughts, suggestions, recommendations?
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
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Thanks, Pat. I'm pretty sure that this is a dead-end
expansion. The site
itself will surely expand, but I think this particular need
will be
informational only....
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
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"Pat Shaw" <[email protected]> wrote in message
news:[email protected]...
> But if the site ever wants to expand on it's
functionality etc. it can be
> very difficult to get round a de-normalised database.
You can find that
> you have tied yourself in knots and the only solution is
to go back and
> redesign the database which often includes major
redesigning of the
> fron-end too.
>
> If you are confident that this will not be the case then
go with your
> initial thoughts but don't be too lenient just in case.
Leave yorself a
> little scope. I always aim for 3rd normal form as this
guarantees a robust
> database design without being OTT.
>
> Pat.
>
>
> "Joris van Lier" <[email protected]> wrote in
message
> news:[email protected]...
>>
>>
>> "Murray *ACE*"
<[email protected]> wrote in message
>> news:[email protected]...
>>> I want to create, display, and maintain a data
table of loan rates.
>>> These rates will be for two loan categories -
Conforming and Jumbo.
>>> They will be for two loan terms - 15year and
30year. Within each term,
>>> there will be a display of -
>>>
>>> points (0, 1, 3) - rate - APR
>>>
>>> For example -
>>>
>>> CONFORMING
>>> 30 year
>>> POINTS RATE APR
>>> ----------- --------- ------
>>> 0 6.375 6.6
>>> 1 6.125 6.24
>>> 3 6.0 6.12
>>>
>>> My first question is -
>>>
>>> Would it be better to set up the database with 5
fields (category, term,
>>> points, rate, apr), or 13 fields (category,
30_zeropointRate,
>>> 30_onepointRate, 30_threepointRate,
30_zeropointAPR, 30_onepointAPR,
>>> 30_threepointAPR, 15_zeropointRate,
15_onepointRate, 15_threepointRate,
>>> 15_zeropointAPR, 15_onepointAPR,
15_threepointAPR)?
>>>
>>> The latter option would mean that my table would
only contain two
>>> records - one for each of the two categories. It
seems simpler to
>>> manage in that regard.
>>>
>>> Any thoughts, suggestions, recommendations?
>>
>> In my opinion, normalizing is not necessary with
small sites, for example
>> the uber-normalized database design I did for the
telcost compare matrix
>> (
http://www.artronics.nl/telcostmatrix/matrix.php
) proved to be totally
>> overkill.
>>
>> Joris
>
>

Question About Preorder - iPhone 4

If I preorder on June 17th, will I still get the phone on June 24th?

I pre-ordered a 3GS last year several days after pre-ordering started and still received my iPhone on launch day. That does not mean it will happen this year. But last year Apple did take pre-orders all the way up to the day before launch, then they took orders. Just wasn't any guarantee you would receive the iPhone on launch day or be able to have one held at an Apple store for pickup on launch day.

Question about printing before I buy an iMac

I have a Dell 3010N network color laser printer in my PC network. There are no Mac drivers for this laser printer. I was thinking about switching over from PC to Apple. However, I need to know if there is a way for me to print to the Dell laser printer from the new iMac's? If that's not possible, could I connect the laser printer directly to one of the PC's and print via peer-to-peer as in the PC world?

Since Dell does not offer Mac drivers, you won't be able to print even if you did hook it to a PC and share it from there.
However Dell usually just re-brands printers from other makers (HP, LexMark, etc...), so if you can find out which mechanism is actually in the printer, you could probably download Mac drivers (if available) from them. Otherwise, you're probably out of luck.

Question about iphone 5 and buying it at a non apple store?

My contract has ended with at&t I have the iphone 4S. Well I saw target advertising there trade in and entered my phone info and it said I could get 202.00. If I were to get it thru their could I then go to apple store within 30 days and get the apple care+ protection? Or do both of them have to be purchased from Apple?

You can look this up yourself
http://store.apple.com/us/product/S4575LL/A/applecare-for-iphone

Destiny Limited Edition Pre-order and My Best Buy

If you pre-order Destiny on any console, you get a $10 certificate. Does this apply to the limited edition version as well?

Hi sbauer318,
With the recent additions of the Limited and Ghost Editions of Destiny, it’s no surprise there would be questions about your My Best Buy benefits when pre-ordering the different versions! Like everyone else, I’m pretty excited to check out Destiny, although I only went with the Standard Edition. I’m beginning to wonder if I should have splurged for at least the Limited Edition.
To answer your question, yes, the Limited Edition should also apply to the $10 My Best Buy Reward Certificate bonus when pre-ordering with Best Buy. To my knowledge, all physical versions of Destiny, including the Ghost and Limited Edition, qualify for the promotion.
If you’re yet to get your pre-order in, I’d suggest heading over to the Destiny page on BestBuy.com and doing so while the Limited Editions are still available! Also, please feel free to let us know if you have any other questions.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy hijacked my bank account and disposed my Best Buy points

I placed an online order on 09/05/2014 (Order number: (removed per forum guidelines) around 4pm eastern, and about 3 hours later, I got another email stating "YOUR ITEM HAS BEEN CANCELED". It was for an in-store open box item, which I was able to pay for online and pick-up at the store, or so I thought. I used two $5.00 reward certificates, a gift card, and my credit card to finalize the transaction. The email titled, "YOUR ITEM HAS BEEN CANCELED" contained this information:
Be assured that if you paid by credit card, it has not been charged, and any other method of payment has been credited. If you used a Gift Card for this order and no longer have it, please call the number below and we'll send you a replacement.
If you have any questions about your order or need further assistance — or if you'd like help finding a similar item — please contact us at
1-888-BEST BUY (1-888-237-8289).
Once again, we're sorry for this inconvenience, and are working hard to serve you better in the future.
Sincerely,
Karalyn Sartor
Vice President Customer Care
Well, lets just start wih Karalyn did not answer my call or attempted to help.
My gift card was immeditely re-credited, however it has been a different story for the other method of payment. My certificates which were accumulated through purchases totaling over $500 dollars, never regenerated (i've called 3 separate times about when are they going back to my points bank and responses range from 24hr to 45days) it's now Wednesday this happen last Friday. The cancelation email stated my credit card would not be charged, but Best Buy did something worse they placed a hold on my card for this order that wasn't fulfilled and actually canceled by Best Buy employees at the store(553) due to not in stock (as stated in cancelation email).
The transaction was completed online because it indicated stock was available and the, "Thank you for your order" email implied that ownership was mine. I don't understand why Best Buy placed a hold on my card, if the transaction was manually checked and canceled? What makes it worse there was no attempt to contact me to substitute canceled order or give me a definitive reason why it was canceled. In fact, my reward certificates that I accumulated over some time were gone due to this cancelled order and no definitive answer has been given to when they will show back on my account. I was told Friday the hold would release in 3-5 days and it "should" drop, but it now Wednesday. I would understand if this was a return transaction and I have to wait for my funds to be available again, but I had no possession of item and it the transaction didn't go through why is Best BUy holding my money hostage? I'm not in the business of lending out money, and I needed those funds to actually acquire what I attempted to in my order. I shouldn't have to wait on my money, I feel like I'm being bullied and down right punished.
So, now it gets worse for me because. I called I-800 for Elite Plus reward members ( been a member since it was Premier Silver) to make sure stock was available on a similar item (at full price), and asked about the points, I lost and how I would be able to apply them to my purchase. The rep adjusted the price to accommodate my transaction and said that the points would be still go back on my account in 24 hrs. This new order was finalized on the same day as original order Friday 09/05/2014.
Well, I checked my bank account Monday , and was surprised to see the original cancelled order was still there, as well as two identical transaction that I'm assuming represented my new order. I was patient and waited till Tuesday to check again, and hoped that all mistaken holds would drop, but I was wrong. Instead, now a hold actually posted as a completely different amount (lower) with the new order number associated to it, and the other amount(what I expected) is also there plus the original transaction amount. Who gave Best By create a third order without my consent? Why did Best Buy assume I had money to lend their cooperation? Why did Best Buy assume that my funds were at their disposal and authorized their own transaction? How dos Best Buy not consider unapproved transactions could overdraft my account? I called and asked, but no answer could be given to why that happen except that the rep charged me twice, and thats why theres two holds, but then that doesn't explain why one of those holds post at a cheaper price with my new order number on it. This is crazy, there is no reason why a third order should have been created because I didn't approve it. This has been too many days without my money, and these holds total a little pass $300.00 dollars (not chump change).
Yesterday (09/09/14) I contacted my bank to find a solution to these unwarranted charges, and the only way to expedite and release my funds would be in a from of a letter from best buy on their letter head to be faxed to 18663097443 with the transaction amounts, card number, my name, date of transaction, signed by a manager, and a statement informing the bank that Best Buy would not collect on those charges. The other solution was to dispute the charge that posted because that amount was not contracted to be fulfilled under the agreement of the order form.
So, I called Best Buy again. Well, after over an hour on the phone and the rep spoke to her superiors which declined the request, so I asked for the case number, but the rep told me that after during the conversation her computer crashed and no number could be given. So, I asked for some type of compensation for this crazy ordeal and for the financial position it put me in by creating a new order and holding funds from a canceled order. Well, she said my situation didn't correspond to reasons that warranted compensation, not even a coupon. I thought what happen to customer service as being a reason? The Best Buy rep did seem to empathize with my situation, and asked again for that authorization letter, and she said she got it approved; this was around 5pm yesterday. She then even said she was able to generate a case number with this approval (case number 144087240).
Guess what Best Buy community its now Wednesday, and the holds are all there no communication was sent to the resolution department on the behalf of Best buy and I'm still out $300. plus dollars since Friday. Normally banks charge interest on loans, what will Best Buy do for me now that I have stolen my money? I never gave consent to create a third order, which now I will have to dispute and report to the Better Business Bureau. The most unbelieveble part of this mess is that the item in my original order that satrted all this is still up on the Best Buy page. An employee supoosley checked and made the determination that the item is out of stock, but its still on the webpage to trap another customer in lending Best Buy capital to fund their organization. I would clike to challenage any employee to attempt to but this item and see what happens to their funds. I mean, come on Best Buy if you don't pay the employee to trap people, then have them remove the item off the website where people are becoming victims to this money pit. Here is the link go for it and see what happens to you Karalyn Sartor, Vice President Customer Care.
http://www.bestbuy.com/site/apple-open-box-ipad-mini-with-wi-fi-16gb-white-silver/6208541.p?id=12187...
I shop at Best Buy so much I held the silver Premier status since it was introduced, and every year the amount of how much you spend gets raised as benefits get removed, I've been able to surpass that threshold to maintain Elite Plus status since it too has been created topping almost $5000.00 this year alone, and we haven't hit Christmas yet. This experience is something to consider next time I think about going to Best Buy.

Good afternoon robertocar78,
After reading through your detailed post, I can fully understand why you would be frustrated with this experience. First off, stores should ensure that their clearance and open-box items listed on BestBuy.com are up-to-date to prevent such experiences as yours. Secondly, to have such an amount of funds unavailable would be quite worrisome, and I hope that I can bring some light to your particular situation.
Using the email address you registered with the forum, I was able to locate your cancelled order as well as the replaced order. Typically when an order is placed, the funds are immediately authorized to ensure the funds are available. While this authorization may make the funds unavailable, the funds have not actually been collected.
Once an order ships, the funds will be collected at that time. Should there be more than one item on an order, if the items ship separately or at different times, you may be charged for the individual items. That being said, you could see multiple smaller charges for one order that together make up the order total. If an order is cancelled, the authorization should be dropped on our end. However, this may take 3-5 business days to reflect on your end, depending on your financial institution’s processing times.
I was able to see that you have been working extensively with Todd on our Consumer Relations team in regards to your situation. I spoke with him personally about your particular situation and let him know that you have also posted here in regards to your concerns. I’m happy to hear that he has been able to assist you in resolving most of your issues thus far.
Also, please know that I am reaching out to the Tropicaire store in Miami, FL store in regards to this iPad listing to ensure they have a chance to correct any inventory or listing issues they may have. I am truly sorry for any inconvenience this experience may have caused you. I hope that this experience has not influenced your future shopping destinations.
If you should have any further concerns or questions, please feel welcome to reach out to me here on the thread or by sending me a private message via the link in my signature below.
Cheers!
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

WildStar and Best Buy's Terrible Customer Support

To Anyone Who Might Read This:
Because I can't seem to get a timely response from anyone through a private message in less than 3 days, because Best Buy phone reps feign ignorance and pass me along from rep to rep like a basketball (last call was for 88 minutes; 5 reps), and because at this point I feel as though my money has been stolen from me, I will resort to posting on your forums with the desperate hope of a reply.
Allow me to frame my comments with the backstory. On May 30, 2014, I purchased a download pre-order of WildStar Online. I paid for the full purchase of the game (59.99). According the Best Buy's online and instore adds, pre-ordering WildStar would give me several bonuses ingame, as well as access to the headstart weekend beginning on May 31. The full game edition would be released on June 3, but of course I had paid in full for the game, so I expected to recieve both the pre-order bonuses as well as the full game client.
According to both my receipt and the online add, I was to recieve the pre-order bonus code by email "shortly" after purchase. I did not. After several hours, I contacted Best Buy by phone, and I was assured that the email address on file was correct and that I should recieve my code soon. The following morning (May 31st), six hours after the headstart bonus I was supposed to recieve had already started, I still did not have any email from Best Buy. At that point, I found this forum, Best Buy Unboxed, and followed the instructions given by the moderators for just this issue. I sent two private messages to BBY which included my customer service pin and the rest of the required information, but by Saturday evening at 8p.m., I still had not recieved a response.
At this point, I called Besty Buy customer service again, as I was missing out on the pre-order bonus that I had paid for, in full, in advance, and had been guaranteed by Best Buy. The first four representatives I spoke to feigned ignorance and passed me along to the next, all with significant hold times. After 84 minutes, I was connected with a so-called online game specialist who told me my pre-order code would be sent to me within 24-48 hours. Perhaps you can see my dilemna here: 48 hours from that point would be approximately 9p.m. on Tuesday, June 2nd, 3 hours before the full release of the game. With registration and the client download, I would effectively miss out on the headstart bonus I WAS GUARANTEED WITH MY PREORDER FROM BEST BUY. And this is exactly what happened.
Once I finally recieved a response from Best Buy Unboxed and an email with my pre-order code, I was able to download and play WildStar for two days. On June 5, the WildStar client prompted me for game time credit, and would no longer allow me to access the game for play. 30 days of playtime comes with all editions of WildStar, so I was initially confused about the prompt, but after a little research I came to find out that Best Buy was supposed to send me two separate codes: A PRE-ORDER BONUS CODE "shortly" after purchase and a "RETAIL CODE" after release on June 3. I HAVE NOT RECIEVE THE RETAIL CODE, SO I CANNOT PLAY THE GAME I PAID BEST BUY IN FULL FOR IN ADVANCE!!!!!!
I sent a new private message about this problem to BBY on this forum yesterday morning (6/6/14), and I have still not recieved a response. Do you guys work on the weekends? I also sent a reply email to Best Buy, using the "reply to" address on the email that contained my pre-order bonus code, but I have still not recieved a response. I cannot think of a logical reason why I can't be given a response within 24 hours from Best Buy, particularly considering I have already paid in full for this product.
I am a long-time, loyal customer of Best Buy, but my confidence in your company has been shaken in recent years. Customer service, within your stores (particularly in Mississippi), is absolutely horrid. You representatives are not in the least bit knowledgeable, and do little more than hound customers for sales--if they aren't too busy huddled in electronics hiding from us. Phone support is equally terrible. I should not have to spend 88 minutes on a phone call and be passed from rep. to rep. to rep. to rep. until someone figurs out how to get an item to me that I have already purchased. It looks like I will now have to add Best Buy's electronic assistance to the list of my terrible customer service experiences, as a 2-3 day response time from you guy is absolutely ridiculous.
Since 2001-2002, I have spent literally tens of thousands of dollars at Best Buy. I have purchased televisions, vcrs, dvd players, blueray players, car stereos, computers, movies, video game consoles, console games, computer games, music, Keurigs, surround sound systems, an Ipad Mini, an ASUS pad.....I could go on and on. Considering my loyalty to your company, considering that the first place I want to go whenever we travel to a city that has a Best Buy is your store, considering all the money I have spent with you guys over the years.....this situation, your inability to get my the darn RETAIL CODE FOR WILDSTAR that I have already paid for, well, it just pisses me off to no end.
I am beyond frustrated. I feel as though Best Buy has stolen my money. Could you, actually would you (because I know you can) send me the merchandise that I have already paid for, and help to restore some of my faith in Best Buy?
Thanks.
TLR----Read the whole thing. You guys (BB reps) owe me that much, at least. It won't take a fraction of 88 minutes, I assure you.

Hello SEpowell,
Purchasing a digital download should be a quick, easy and painless process -- not a trying ordeal like you described -- so your frustration is certainly understandable. I'd be upset too if I found myself waiting an extended period of time for a product key, especially if there was any confusion regarding who might be able to help me find a solution.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
For future reference, customers can typically expect a moderator response within 2-3 business days (not including weekends or major holidays). Sending duplicate private messages to multiple moderators will not result in a faster turnaround time. If you are in need of immediate assistance with a digital download, please call 1-888-BEST-BUY (1-888-237-8289) and ask to speak with our Digital Library team.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy has Zero iPhone4s but the AT&T store NEXT DOOR has 80 (with more arriving!)

Best Buy in Mount Laurel, NJ (1400 Nixon Drive) has ZERO iPhone 4s as of 6 PM on 6/28. Despite preordering on the 15th and I am still waiting with no word on when my phone will be in.
So I call the AT&T store that is located NEXT DOOR @ 1420 Nixon Drive. I mean it is literally right next door in the strip mall. I'm told that they received 80 phones today and are expecting a shipment of 60 to 80 MORE phones tomorrow. The rep told me that they will have extra phone for walk-ins, but it's going to be first come-first served, etc.
I mean, C'MON! It's like a bad joke.
I've heard the arguement "it's not us, it's Apple" from Best Buy, but I guess I'm not clear on why Best Buy seems to have no leverage to get their pre-orders expedited.
Heck, I don't understand why Best Buy can't, at minimum, get a straight answer from Apple about where/when Best Buy will be getting replenishment stock.
As a customer, I don't care who's "fault" it is - in my opinion, it's Best Buy's fault. Obviously, there's no universal shortage of iPhone 4s when the AT&T store is getting extras and Best Buy can't fullfill it's preorders from the 15th.
IMO, the problem is that Best Buy must have a pretty weak relationship with Apple to be treated this way. As a small business owner, if one of my suppliers was jerking me around like this, I'd sever the relationship. (Sure, I know this is more complex, but the principle is that Best Buy has a bunch of angry customers due to Apple's lack of support. That's a BAD business relationship, when your partners force you to lose crediblilty with customers).
I'll never pre-order from Best Buy again. But you can blame Apple for that ...

It simply amazes me that Best Buy continues to point fingers away from themselves. I understand the RS situation. They've never been what I'd consider an outlet for this type of situation. While sad, RS's ineptitude doesn't surprise me. Best Buy's does.
That tells me there are more fundamental problems with Best Buy. They either don't have a good relationship with their vendors (in this case, Apple). Or, they really don't have a handle on inventory and shipping basics. Maybe, as has been suggested, there's something amiss with employees taking the customer pre-orders and putting their family and friends in front of them. Still, this has happened at seemingly every Best Buy store. That tells me the problems with Best Buy are very widespread.
As I posted before, I just walked into an AT&T store yesterday and bought a 32GB iPhone 4, no reservations. Others have reported doing the same. AT&T probably has fewer stores than Best Buy. And, from what I can tell, have smaller iPhone stock than Best Buy. Yet, they handled it much better.
All pre-orders were filled first. Then, walk-ups were allowed to buy. No employees were allowed to buy them, under any circumstance, for anyone, until the customers were taken care of first. Simple concept. Apparently, too simple for Best Buy to understand.

DO NOT BUY IPODS FROM FUTURESHOP OR BEST BUY

The warranty policy for both are ridiculous. They charge the same amount as Apple does. Get this, they don't even touch any ipods that need service for the first year. On top of that, any repairs that are made to the IPOD after the one year manufacturer's warranty will end once the IPOD is replaced once. They do not repair IPODs they simply have you pay $60-90 for a warranty that they hope you never use. You are better off getting the Apple Protection Plan for the same amount, and it covers 2 years and the warranty is transferred to any new IPODs for the remainder of the protection plan.

You must've had a great sales man.
"$50 buys me:
- instant exchanges for the first 30 days at least (I bet my local store would go way beyond that)
- they will repair or replace the item while the apple warranty is in effect as many times as needed (and if I'm not happy there is a chance they will simply exchange for a new one)
- after the first year, they will replace the ipod once if needed "
1) You have no chance at returning anything at Best Buy after 30 days. At any of the stores I've worked at they are super d*cks about returns. Best Buy is EXTREMELY competitive and hate margin loss (returns).
2) Each time BBY has to repair something it will take at least 30 days (and up to 2 months during the holiday season). Think about that. If you have three problems with the iPod that's going to be a third of the year you're not eve going to have the thing. Also, they don't care if you're satisfied or not with the iPod. If a Geek Squad rep. sees that it works he'll make you take it back. Only the forth time you bring an item in for service will you get a new one (lemon law).
3. Going back to the service issue -- After you bring an item in to be fixed after the manuf. warranty is up, you only have one chance to get it fixed. It takes 4 chances to get a new (service) item.
Like I stated before -- if you buy any other type of MP3 player (other than an Apple based one) at BBY you won't have to deal with that whole service issue. Stick to Apple Care my friend.

Motorola Photon 4G - Will it be available at Best Buy on the release date this Sunday 7/31?

First post on here, but hopefully I can get a definitive answer. I've received conflicting reports about this and Best Buy's Mobile Guide says the phone is "coming soon," but I want to verify that I'll be able to purchase this on Sunday, as I need the phone for use overseas shortly after this weekend. Can anybody who works at Best Buy confirm that the phone will in fact be available for purchase this coming Sunday? If not, I'll need to purchase it somewhere else. Thanks.

Did you get it yesterday? I've never had good luck getting Saturday delivery with them.
Speaking of the developer community, doesn't this phone have a locked bootloader? Personally, I want this to be my next phone (mostly because of the gsm radio) but I'm quite partial to custom roms.
Jacob|Web Planner | Best Buy® Corporate

Question about preorder at best buy

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