Question about restocking fee when returning purchase

I bought a black MacBook from an Apple Store 10 days ago, so I still have 4 days in which to return it.
Obviously, I'd like swap it for the Core 2 Duo model. However, I'd prefer not to pay the 10 percent restocking fee.
My question: Have others who have been in this same situation (new owners of an Apple product that was replaced by a better model within the 14-day return period) been charged the restocking fee, or do the Apple Stores generally let it slide?

Actually, when I had the problems with the very first one, Apple gave me two free 1GB sticks of RAM (in addition to the two 256MB modules already installed).
So, when I returned the machine today, I gave them back the 256 modules and kept the 1GB modules. And when I got the C2D machine home, I took out the two 512 modules, installed my 1GB modules, and then put the two 512 modules into my wife's month-old MacBook (which had the stock 512MB of RAM).
Tonight, everyone in my family is happy!

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Answer to question about "Error Occurring when convertion is tried for PDF to Word Document"

There are about ten questions about the "Error Occurring" when using Abode Reader XLto convert a PDF to a Word Doc, but no one has the answer? It has something to do with "signing in the wrong address". I have been working on this three days Now! Soimeone has the answer? Cataloochee

You must be kidding to say, "Adobe doesn't convert any version of Adobe Reader."' I must be in another world! When i move an Adobe Reader file pdf that goes to a wIndow that the top line says,'' Adobe reader X1 1001 Early Dutch History. pdf ". Then i click on the far left yellow marked icon that is used to move 1001 Early Dutch History.pdf to thye far right into a gray colored slot that reads "1001 Early Dutch History.pdf'. Under the file above or down below, the selected File for conversionis, a selection gray slot that ask if you want to convert this file(pdf) to a .docx.,.doc, tex. or Excell. After I make the selection and click onto Convert, a message comes into view where the word convert was that reads "An Error Occurred wilth Signing In OK" Even the use of another pdf file with a complete different address produces the same message. There are eight chapters in Dutch that I need to convert to word document by tommorrow or the class i teach "the Origin of Golf" will have to listen in Dutch and I can't speak Dutch. Cataloochee

Question about using email when using computer at internet cafe

I am confused about using email when using my computer at an internet cafe.
Of course - I use the internet cafe's wifi connection/network.
How does this effect my email?
what do I have to do to use my email when logged on at an internet cafe?

zxcvbnm1 wrote:
I am confused about using email when using my computer at an internet cafe.
Of course - I use the internet cafe's wifi connection/network.
How does this effect my email?
what do I have to do to use my email when logged on at an internet cafe?
You don't give enough information to do more than discuss the issue in general terms.
You should be able to read your email wherever you can get an internet connection.
To send email, it depends on the email provider you are using. Gmail and other web based mail should not have any issues. However, if you are attempting to use an account that uses your ISP's mail servers, you will probably not be able to send mail. You may want to check with your ISP in that case, to see if they offer webmail.
Hope this may have answered your question.

Question about iMessage retrieval when messages are visible with "Search" feature

Hello everyone,
Today when I got off of work, I noticed that over 1,000 iMessages from my girlfriend had been deleted, dating as far back as when I purchased my iPhone 4 in June. Of course, I am in the process of freaking out, as we had some great conversations in there that I would like to save. The last time I backed up my iPhone was in September.
The thing is, when I search for her name with the iPhone "Search" function, all of those conversations appear as if they should be in the iMessage list, but they are not. Is there anyway for me to exploit this and restore these iMessages onto my phone?
I'm an Air Force pilot in Texas and don't get to see her much, so I would love to be able to save these messages. I also went to school for electrical engineering, and I'm stumped.
tl;dr iMessages accidentally deleted but still appear in the iPhone "Search" function - is there anyway to restore them?

Unfortunately, not that I'm aware of. The cached data you are seeing in Spotlight search is separate from the messages data on your phone, and you can't restore from one to the other.
Messages are, however, included in the iPhone backup (whether done with iTunes or iCloud). If these messages were on your phone when you last backed up, restoring to the entire backup should recover them.

IMovie - quick questions about video files when importing and optimizing

Hi, have some quick questions. I think they are simple.
1. When I import a video (from say iPhoto), where does it get "Move" or "Copy" to?
2. Why would I want to do "Copy" instead of "Move", because isn't it then taking up more space?
3. I'm wondering if after I optimize a video, I can stash away the original (non-optimized video that I either "Move"d or "Copy"d earlier) into an external hd.
4. By the way, what is the new file name of the optimized video?
Though things are working fine in iMovie and iPhoto, I'm trying to manage hard disk space, and hope answers to these questions will help.
Do you guys have a guideline on how to manage hard disk space when it comes to iphoto and imovie?
Thanks.

As has been suggested you can encourage people to download QuickTime player by doing something like this...
http://www.mirroroftheuniverse.com/Songs.html
You can also present your songs like this...
http://roddymckay.com/Satellite/JukeBox.html
This is a SnoCap jukebox and you need an account to use it but you'll get the link to ESnips on the above page.
A 3 minute song has a file size of about 30 Mb in AIFF format. Converting it to MP3 reduces it to about 3.5 Mb and M4A to about 5.5 Mb.
iTunes will do these conversions for you and M4A is far superior to MP3 as far as sound quality is concerned.

Question about file size when using "Export for Web"

Hi!
I created a .mov file and worked to get a great balance between file size and quality so that I could deliver it via the web and make it easier for end users to see the video on a slower connection.
My question: When I use "Export for Web," my .mov file is converted into a very large .m4v file--more than double the size of the original file. I know that this export option is to optimize the file for a wide variety of users/internet speeds. Am I correct in guessing that the end size is not an issue? I would post the .mov file instead, but I really like the option of embedding into a html page along with the "click to play" option.
Bottom line--is it better to post the smaller .mov file that i originally started with or to go ahead and link to the bigger .m4v file that was created with the "Export for Web" option?

"Export for Web" is a feature of QuickTime Pro and it makes 4 files and the html page code for easy copy/paste Web page editing.
The very first file is called a "reference movie" and it links to the other 3 files (56kbps, 900kbps and 1.5Mbps). It, and the page code, "read" the connection speed of the viewing hardware and "serve up" the correct file based on that connection speed.
In nearly all cases the "Desktop" version would still be smaller in file size than the original source. The times the file would "increase" in file size would be when an already compressed was used as the source file. You can find out more about your source file by opening it in QuickTime Player and viewing the Movie Inspector window information.
There are dozens of other html "tricks" that could be used if your source file is already compressed but you want a different display size:
Page code to show "aspect" or scale="tofit". This code allows values "outside" of those found in the actual QuickTime file be used for the Web page display. A 320X240 QuickTime .mov file looks pretty good at double size (640X480) but the file size would still be that of the source file.
"Poster Movie" is another html trick that loads the Web based file directly in the QuickTime Player application (bypassing Web page layout restrictions). These files are also known as "Presentation Movies".
Another method is the QuickTime Media Link file (.qtl). These are simple text based files that are used as a "direct link". These use simple XML (Extensible Markup Language) and are easily created in any text editing application. The simple syntax has amazing control over a simple QuickTime .mov file. You can launch (and quit) the QuickTime Player, display at other dimensions and even embed "links" inside the display.
Some of my files as examples:
http://homepage.mac.com/kkirkster/Lemon_Trees/ a "Poster Movie" style.
http://homepage.mac.com/kkirkster/.Public/RedneckTexasChristmas.qtl
A QuickTime Media Link file. A tiny file should download to the viewing machine, launch QuickTime Player, present the movie and it even includes a "link" to my Web page.
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A few questions about managing partitions when performing a recovery

Hello everybody,
I purchased an L505-13Z about to weeks ago for personal use and light audio editing work. In these two weeks I took the time to explore and test this computer's performance and found it suitable for my needs, as it withstands even havier audio work then I will need, as tested. I am really happy with this laptop! Anyway, few optimizations I did for the audio software have wiped some needed features of the computer, so I needed to install the OS again.. Basically, I was always used to have the system install only wiping the system drive, leaving the "D:Data" partition intact. I notice this isn't the case with system recovery, as after recovery, both system and data partitions were wiped. of course everything is backed up on an external drive, but every time I perform a recovery I will need to copy everything back from the backup drive? I missed the point of this - it's exactly like having all my data saved on the system partition.. What's the need for the data partition then?
Is there a way to perform a recovery and leave the "Data" partition untouched?
My second question is if it's possible to change the size of the partitions somehow? I think that it's a bit useless to have 230G of free space for the system partition. For my needs, 100G is enough, and I could use the remaining 130G for the Data partition, I don't know why the drive is just split in half by default... (I am aware that a partition size change must wipe ALL data on the drive).
Thanks everybody in advance for any help!

If you use HDD recovery procedure - http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm - the structure and data on second partition will not be deleted.
So, if you want to install OS using HDD recovery option you can move all important data from partition C to partition D.
The whole HDD will be deleted if you use recovery DVDs for OS installation.
You should not change partitions structure because it can have negative influence on further HDD recovery procedure. It can happen that recovering data will not be found anymore.
Please note: second partition D is not some kind of recovery or system partition. It is normal and usual HDD partition. There is just saved Toshiba recovery image in folder called HDDRecovery.
Best thing you can do, I done it too, is to enter properties for this folder and define it as invisible.
You will not be irritated with this folder. It is there but you cannot see it and there is no way you can delete it somehow. Use this partition as usual. Create own folders, copy data there, simply do your usual work.
More questions?

Question about security issue when transferring files from PC

I am in the process of looking at macs. I have always been a PC user and have been EXTREMELY impressed with the features of mac os x. Here's the question. I am probably sure that I have one or more viruses on my PC, what PC doesn't right? When I get my mac, I'm looking at the macbook, I see that I can transfer my files over from a PC to my new mac. The problem is. I want my files, but I'm leery about transferring a virus over also. I've heard about the security of macs and I am wondering if this is something I need to be worried about, or if it won't be a problem. Is there any steps I will need to take to ensure that I don't bring any viruses over with my files? Thanks for the help.
Micah
P.S. I am really starting to get sick and tired of Vista. I had to download VLC media player to play my Windows Media files because my Windows Media player on Vista WILL NOT play the files meant for that system. Arrrghhh Sorry for the vent.

Be sure to scan all your files for viruses before moving them from the PC to the Mac. Although PC viruses should have no effect on a Mac, it's still possible to pass on a virus to a friend via email.
Do You Need Anti-Virus Protection for Your Mac?
According to Rich Mogull's article, Should Mac Users Run Antivirus Software?,
"The reality is that today the Mac platform is relatively safe. There are hundreds of thousands of viruses and other malicious software programs floating around for Windows, but less than 200 are known to target the Mac, and many of those are aimed at versions of the Mac OS prior to Mac OS X (and thus have no effect on a modern Mac).
It's not that Mac OS X is inherently more secure against viruses than current versions of Windows (although it was clearly more secure than Windows prior to XP SP2); the numerous vulnerabilities reported and patched in recent years are just as exploitable as their Windows equivalents. But most security experts agree that malicious software these days is driven by financial incentives, and it's far more profitable to target the most dominant platform."
Mr. Mogull is a computer security expert. I recommend reading the entire article as it is quite informative.
For additional information on viruses, trojans, and spyware visit The XLab FAQs and read the FAQs on viruses and spyware.

A question about the tv series i purchased

I recently ordered the ghost hunters season 2 series from Itunes and the disclaimer on the music store web site reads .
"The season pass includes all current and future episodes of Ghost Hunters , Season 2 . curent episodes will download immediatley and future episodes will download as they become available "
My question is on the ghost hunters scifi website there are 13 episodes in season 2 not included on the music store . But the disclaimer on the website says plainly
" The season pass includes all current and future episodes of Ghost Hunters " So is that not true ? Will only new episodes be available?

I wrote to apple about the season pass missing out on the first 13 episodes, and here is the lip service response I received:
Thank you for contacting the iTunes Music Store. I apologize for any frustration having out of order episodes may have caused you.
Apple takes the quality of products offered on the iTunes Music Store very seriously. We will investigate the season pass video issue you reported in depth, and we will notify you as soon as more information is available.
The iTunes Music Store is dedicated to creating a pleasant shopping alternative for media lovers of all walks of life. Thank you for your patience as we work to make your experience with the iTunes Music Store more enjoyable.
In the meantime, you may wish to ensure that your computer meets the minimum system requirements, and your iTunes and QuickTime software is up to date.
To play purchased videos, you need iTunes 6 or later, which has the following minimum system requirements:
Windows users will need...
1.5 GHz Pentium 4 for purchased video playback.
Windows 2000 or Windows XP with the latest service packs installed.
256 MB RAM and 32 MB of video memory to play purchased videos.
QuickTime 7.0.3 or later.
Recommended: A broadband Internet connection for accessing the iTunes Music Store.
You can download the latest version of iTunes and QuickTime at no charge from our website.
http://www.apple.com/itunes/download/
http://www.apple.com/quicktime/download/
I hope that you continue to enjoy purchasing from the iTunes Music Store.
Sincerely,
Tony
The iTunes Music Store team
That is NO HELP at all!!

Question about static context when using classes

hey there.
i'm pretty new to java an here's my problem:
public class kreise {
     public static void main (String[] args) {
         //creating the circles
         create a = new create(1,4,3);
         create b = new create(7,2,5);
         System.out.println(a);
         System.out.println(b);
         //diameters...unimportant right now
         getDiameter a_ = new getDiameter(a.radius);
         getDiameter b_ = new getDiameter(b.radius);
         System.out.println(a_);
         System.out.println(b_);
         //moving the circles
         double x = 2;
         double y = 9;
         double z = 3;
         a = create.move();
         System.out.println(a);
}creating a circle makes use of the class create which looks like this:
public class create {
    public double k1;
    public double k2;
    public double radius;
    public create(double x,double y,double r) {
        k1 = x;
        k2 = y;
        radius = r;
    public create move() {
        k1 = 1;
        k2 = 1;
        radius = 3;
        return new create (k1,k2,radius);
    public String toString() {
    return "Koordinaten: "+k1+" / "+k2+". Radius: "+radius;
}now that's all totally fine, but when i try to usw create.move to change the circles coordinates the compiler says that the non-static method move() can't be referenced from a static context. so far i've seen that my main() funktion MUST be static. when declaring the doubles k1, k2, and radius in create() static it works, but then of course when having created the second circle it overwrites the first one.
i pretty much have the feeling this is very much a standard beginner problem, but searching for the topic never really brought up my problem exactly. thanks in advance!

You can't access a non-static method from within a static context. So, you have to call move() from outside of the main method. main has to be static because, in short, at least one method has to be static because there haven't been any objects initialized when the program is started. There are more fundamental problems than with just the static context issue.
I'm confused by your code though. You call create.move(), but this would only be possible if move() was static, and from what I see, it's not. Now that's just one part of it. My second issue is that the logic behind the move() method is very messy. You shouldn't return a newly instantiated object, instead it should just change the fields of the current object. Also as a general rule, instance fields should be private; you have them as public, and this would be problematic because anything can access it.
Have you heard of getters and setters? That would be what I recommend.
Now, also, when you are "moving" it, you are basically creating a new circle with completely differently properties; in light of this, I've renamed it change(). Here would be my version of your code:
public class CircleTester {
    public static void main (String[] args)
         //Bad way to do it, but here's one way around it:
         new CircleTester().moveCircle();
    private void moveCircle()     //really a bad method, but for now, it'll do
        Circle a = new Circle(1,4,3);
        Circle b = new Circle(7,2,5);
        System.out.println(a);
        System.out.println(b);
        //diameters. Don't need to have a new getDiameter class
        double a_ = a.getRadius() * 2;     //Instead of doing * 2 each time, you could have a method that just returns the radius * 2
        double b_ = b.getRadius() * 2;
        System.out.println(a_);
        System.out.println(b_);
        //move the circle
        a.change(2,9,3);
        System.out.println(a);
public class Circle {
    private double k1;
    private double k2;
    private double radius;
    public Circle(double x,double y,double r)
        k1 = x;
        k2 = y;
        radius = r;
    public void change(int x, int y, int r)
        k1 = x;
        k2 = y;
        radius = r;
    public String toString()
         return "Koordinaten: "+k1+" / "+k2+". Radius: "+radius;
    public double getRadius()
         return radius;
}On another note, there is already a ellipse class: http://java.sun.com/j2se/1.5.0/docs/api/java/awt/geom/Ellipse2D.html

Question about using DB_NOSYNC when using replication (high availability)

Hi,
I am using Berkeley db with replication (high availability ).
I want to ask if i use the DB_NOSYNC flag would be any problem with the Durability of the system?
I know that if there is no sync, data is not stored from memory to hard disk and i will lose uncommited transactions on system failure. Right?
But i read in a thread that if you use Replication, all transactions pass to clients so there no loss if master server fails?
I would like your knowledge about this issue.!

Hi,
It sounds as if you're talking about the DB_TXN_NOSYNC flag, rather than DB_NOSYNC.
You mention that in general, you lose uncommitted transactions on system failure. I think what you mean is that you may lose some committed transactions on system failure. This is correct.
It is also correct that if you use replication you can arrange to have clients have a copy of all committed transactions, so that if the master fails (and enough clients do not fail, of course) then the clients still have the transaction data, even when using DB_TXN_NOSYNC.
This is a very common usage scenario for Berkeley DB replication/HA, used to achieve high throughput. You will want to pay attention to the configured ack policy, group size setting, setting of the 2SITE_STRICT option (if group size == 2).

Why do I get the question about index.html when I try to publish a new site?

When I try to publish a new or corrected ftp website (anyone) I get a message saying that the file "index.html" already is present on the web and am asked if I want to replace it. What does that mean? I do not want to replace that site, only to publish new ones or repair old ones

Read this to learn about the index.html file :
The concept of iWeb Sites
Replace the index.html file when asked.

Question about the Atuomatically download pre-purchased content feature

How does it work? I preorderd a Album on iTunes, and if I turn that feature on, will it download the Album as soon as I sign into my account?

I wrote to apple about the season pass missing out on the first 13 episodes, and here is the lip service response I received:
Thank you for contacting the iTunes Music Store. I apologize for any frustration having out of order episodes may have caused you.
Apple takes the quality of products offered on the iTunes Music Store very seriously. We will investigate the season pass video issue you reported in depth, and we will notify you as soon as more information is available.
The iTunes Music Store is dedicated to creating a pleasant shopping alternative for media lovers of all walks of life. Thank you for your patience as we work to make your experience with the iTunes Music Store more enjoyable.
In the meantime, you may wish to ensure that your computer meets the minimum system requirements, and your iTunes and QuickTime software is up to date.
To play purchased videos, you need iTunes 6 or later, which has the following minimum system requirements:
Windows users will need...
1.5 GHz Pentium 4 for purchased video playback.
Windows 2000 or Windows XP with the latest service packs installed.
256 MB RAM and 32 MB of video memory to play purchased videos.
QuickTime 7.0.3 or later.
Recommended: A broadband Internet connection for accessing the iTunes Music Store.
You can download the latest version of iTunes and QuickTime at no charge from our website.
http://www.apple.com/itunes/download/
http://www.apple.com/quicktime/download/
I hope that you continue to enjoy purchasing from the iTunes Music Store.
Sincerely,
Tony
The iTunes Music Store team
That is NO HELP at all!!

Question about number of rows returned in PL/SQL , SQL

The Child Table has 3 Million plus records, but the loaded table only brings back
approximately 1.2 Million records. Is there anything on the Oracle side that would limit the number of rows returned.

Would it be possible to post a test case that explains what you're seeing? It sounds like you are indicating that
SELECT COUNT(*) FROM <<some table>>returns 3 million rows. When some process goes to load a Teradata table by extracting all the information from this Oracle table, the Teradata table ends up with only 1.2 million rows. Is that correct?
If so,
- What is the ETL process?
- Is it possible that the ETL process is encountering an error midway through?
- Is it possible that the ETL process is extracting a subset of the data through a WHERE clause?
- Is the ETL process logging in as the same Oracle user you're using to do the COUNT(*)?
Justin

Question about dock bar when using external screen

Hey.
For a while now, I have been using an external monitor with my 24" iMac. It has been running fine and the dock bar has been on the iMac's display along with the menu bar.
Today, I switched it around and when I plugged the screen back in, the dock bar moved over to the external screen, leaving the menu bar in the iMac's display :S
I have tried looking at the Screen settings, but so far it has not helped. I have tried unplugging the screen and putting it back in as well as trying to put the menu bar to the external display and back to the iMac's to see if the Dock bar followed. Alas, nothing happened
Anybody have any idea what I need to do? Kind of a drag to have my dock bar on my lousy 17" screen... Thank you
Best regards,
Jesper

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