Question: Creative Cloud subscription holder and "trial period" messages

I have had a Creative Cloud membership for several months, and it has been working fine. In the past couple of days, mysteriously, whenever I start using Acrobat or Photoshop, I receive a message asking if I still want to continue the "trial" of whatever product I am using. How can I correct this misinformation?

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Similar Messages

  • How can I change my Acrobat subscription to a creative cloud subscription student and teacher

    How can I change my Acrobat subscription to a creative cloud student and teacher Membership?
    Robert

    You need to get the Acrobat Subscription cancelled and purchase the new subscription of full creative cloud.
    Contact Adobe Support for further details :-
    http://www.adobe.com/support/chat/ivrchat.html
    http://helpx.adobe.com/contact.html

  • When opening develop module get message "Develop Module is deactivated. Please renew your membership to reactivate the Develop Module." I am a Creative Cloud account holder and payments are up to date. What other action can I take?

    Any others suffered the samr problem or know what action to take?

    Hello,
    here some links as an approach to solve your problem:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    even if about Lightroom Help/Doesn't launch after 5.5 update | "Develop module is disabled" error these the instructions could althoug be helpful
    http://helpx.adobe.com/lightroom/kb/unable-launch-lightroom-55.html
    hans-Günter

  • Trial period has expired for legit CS6 Creative Cloud subscription??

    Last night Adobe Application Manager upgraded itself.  All well and good.  It showed correctly what CS6 apps I had downloaded and installed previously.
    I am a CS6 Creative Cloud subscriber with nine months to go.
    Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
    Your trial period has expired!
    I have been using all installed Creative Cloude appd for the last 3-4 months with no problems!  Why this now??
    StellaC

    The creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
    As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
    The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
    Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
    I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
    Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product.

  • Creative Cloud is broken and claims I am on a trial period

    Everything used to be working fine, but at some point recently everything broke. I can't use the Creative Cloud program, which just loads showing a white screen in place of actual content, so I can't install apps or see which apps have updates and so on. When I try to open an app like Photoshop, After Effects or Acrobat Pro, it forces me to sign in, then I get a message claiming I need to "license" the software which asks me for a license key and assumes I am currently on a free trial. I am not though. I have a Creative Cloud subscription and am supposed to be billed again later this month. I already confirmed this by signing in to my account at the website. I tried reinstalling Creative Cloud but the white screen issue persists, and of course I can't reinstall my actual apps since the Creative Cloud app is broken. What is going on?
    I am using Windows 8 if that's relevant, and I haven't made any modifications to my system since the last time everything worked.
    Here's a screenshot of CC after it "loads":

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Creative Cloud subscription and trial mode?

    I have a creative cloud subscription for a year, but business catalyst seems to only offer me a "trial mode". I'd like to set up a website (actually, a subdomain off of a current website hosted somewhere else).
    I was under the impression that we're given 5 of these sites with a creative cloud membership. Is this a wrong assumption?

    Hi Filip,
    All BC site are starting in trial mode. This is our way to allow "free hosting" during site development phase.
    When you believe that your site is ready, just log into site Admin console, using "Manage" button from Creative Cloud and in the site admin you should use the "Push Site Live" button.
    After that you will be able to redelegate your domain to BC : http://kb.worldsecuresystems.com/000/bc_6.html?bc-partner
    At any time, if you need BC support with your site, please use the "Help & Support" button from your site admin to log a case or chat with support.
    Best regards,
    Aniela

  • Renewed Creative Cloud subscription, and yet can't use applications, as trials have expired?

    I recently renewed my full year Creative Cloud subscription through my school, and yet, my applications refuse to open, saying that my trials have expired.  I use PS for school and work, and am really aggravated with this problem.

    The Email is different one, I have mentioned the Email ID as well as the date of redemption (17th September 2014) in a mail.
    The CC has not yet been activated. Please respond to my Email.
    Regards
    Rajshree

  • Can I use my Creative Cloud subscription between a PC and a Mac?

    The questions is pretty much that. I have a PC and a Mac laptop. I'd like to be able to switch between the two depending on where I am. Is this an option, as long as I have the programs / trial installed on both machines?

    Yes you can install the software on MAC and PC both, with creative cloud subscription you will get 2 activation and work simultaneously on both the machines.

  • URGENT!!! CS6 programs keep saying "trial expired" even though I have a Creative Cloud subscription.

    Hello,
    My CS6 programs keep saying that the trial edition is expired, even though I payed for my Creative Cloud subscription.
    I have a deadline tonight, and really REALLY need indesign to work!!!.
    Please help me!!
    I already tried the License Recoverer. Did not work, not even after a reboot and pressing 0...
    Arteau / Kezumi

    I'm having the SAME PROBLEM!!!
    I know for a FACT that it is NOT something on my system because it ONLY happens with InDesign… ALL of the rest of the software from Creative Cloud works PERFECTLY.
    I signed up for Adobe Creative Cloud on October 31, 2012 and I checked… my monthly payment was successfully made on Dec. 30th, so it SHOULD be up to date and working.… yet when I try to launch InDesign, instead of opening, I get a window that says,
    "Your Trial Has Expired… Become a member…, etc".
    My only choices from the Application Manager at this point, are to select the "Join Now" button… (Even though I've already joined)… OR I can select the "License This Software" button… WHICH I've already done SEVERAL TIMES previously. But if I do select this button, it APPEARS to Activate my Subscription… AGAIN.
    At this point, after I select the "Close" button from the "SUBSCRIPTION ACTIVATED" window… I get ANOTHER window, saying that I have 0 days remaining to use the InDesign Trial software, giving me the option to BUY NOW, and there is also a button to "Start Trial" or another "License This Software" button…
    If I select the "License This Software" button… it will once again APPEAR to Activate my Subscription… AGAIN. But then it once again gives me this same window again… starting the WHOLE process over and over and over again.
    I tried running the update to InDesign, to see if this would resolve the problem… but it STILL gave me these SAME annoying windows over and over and over. I un-Installed InDesign and downloaded it again but it still does the SAME THING OVER AND OVER.
    I've downloaded and used Photoshop, Illustrator, Muse, and Dreamweaver from Creative Cloud… some were downloaded BEFORE I downloaded InDesign and some were downloaded after I had the trouble with InDesign but NONE of the other software gives me this problem. It's ONLY with InDesign.
    PLEASE HELP!!! I have a big job due and all of the work that I've already completed on this project was done with the so-called "Trial" version and I can't even open the file with my old version of InDesign. So I'm STUCK without it… It worked GREAT until this "TRIAL" period ran out… I subscribed  before I ever downloaded ANY of the Creative Cloud software, so I don't know why it was EVER consisdered a TRIAL to start with.
    Thanks for any help you can give!
    ~Kim

  • Active creative cloud subscription but still showing trial?

    Hello,
    I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
    - Changing directions to English International
    - Logging out/in
    - Etc. (from the list of usual culprits)
    ... but nothing seems to be working. Any ideas?

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    and
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • My trial is about to expire despite the fact that I have a Creative Cloud subscription

    Since installing the beta I get a message saying my trial is about to expire despite the fact that I have a Creative Cloud subscription. Also I have two Adobe IDs and despite trying to change the default it keeps switching back to the one that doesn't have the CC sub. Also in About Muse it says I am on v3.1 Build 8, is this correct?

    Any help on this from Muse staff would be appreciated

  • Edge Tools and Services Are Not Included in Creative Cloud Subscription?

    I purchased my Creative Cloud subscription for a year. I have installed all the applications I intend to use from the Adobe Application Manager.
    When I run the software that is part of the Creative Suite, it prompts me to register the product with my account and then it launches just fine. But when I try to run the software that is part of the Edge Tools & Services, it prompts me that I do not have a subscription and asks if I would like to start my 30 day trial. Shouldn't these applications be included in the Creative Cloud subscription? Or do they need a separate subscription for some reason?

    Hi Kplover,
    Which Edge tools are you asking about specifically? I think Edge Animate is the only one included for installation in Adobe Application Manager at present. Edge Inspect and Code are still in preview.
    -Dave

  • How did my Creative Cloud subscription suddenly become a trial version?

    I have had a Creative cloud subscription goig on one year. Now, when I open PS6 I am getting a message that I am in a trial version, inviting me to subscribe. Not only that, I get to subscribe for $20.00 a month more than my current subscription rate of $29.99. Please advise how I suddenly found myself in a trial version and why my rate is being increased

    This is probably related to the issues here:
    http://forums.adobe.com/thread/1250287?tstart=0
    You'll probably need to log in to the CC app again - and again - and again!

  • After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability

    After my 1 year Creative Cloud subscription is up and I choose not to renew, do I loose the ability to use the software that was loaded to my PC?

    Short answer: yes.
    See also http://www.adobe.com/products/creativecloud/faq.html#general-info
    If I decide to stop my membership, will I still be able to use my Creative Suite software and the other components of Creative Cloud?
    When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the Creative Suite applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud.

  • I have creative cloud subscription but it says free trial

    I have a creative cloud subscription through my university. When I download photoshop though, it says I have a 30 day free trial. Anyone know why it says and what will happen after the 30 days are over?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

Maybe you are looking for