Question email icon in Reader XI toolbar

Good morning,
I have several users who use adobe as default reader application (win7 Pro desktops).
They use an application called Protivity within Google Chrome and one user has it setup so that when she opens, for example, a PDF receipt, it opens and includes a toolbar with the envelope icon for emailing that pdf out using outlook.
Other users don't have that option although they DO have the same Adobe reader version (XI) and chrome of course. A screen shot of what the other users would like to see is at
http://i263.photobucket.com/albums/ii126/AxisofEvil_2007/a0ccb254-a5de-481a-acb7-9310c29dc 340_zpscbb288ad.jpg
And you can see under 'receipt' it has the icons for various functions, including email (to the right of the little printer icon). Anything I am missing? Any ideas would be great. Thank you for your help!
Scott

The others who "don't" see that stuff are most likely using Firefox which has a built in PDF viewer that doesn't have those capabilities yet.
Good news is it IS possible to disable the built in viewer and use Adobe Reader as the default.
They need to type "about:config" in the address bar in Firefox (minus the quotes).
In the configuration page, there is a search bar at the top. They need to type "js" in the bar. A short list of settings containing "js" will appear.
One setting is "pdfjsviewer disabled" and the value is "false". Right click it to Toggle it to True.
Then under Tools>Options, in the Applications tab, scroll down to find Portable Document Format (PDF) and Click on the drop-down arrow in the Action column for the above entry and select the PDF viewer you wish to use (the attached image shows "Use Adobe Acrobat (in Firefox)", and should be "(use Adobe Reader (in Firefox)" for people without Acrobat Pro installed.

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