Question for CL Forum Ad

Question

I have been reading through this forum and there seems to be no shortage of upset customers. They all seems to be asking the same questions over and over again, and the only answer given is, "I'll post more information when I get it".
Now, I'm not a real tech savvy guy, but why is it not possible, to walk over to the desk of the head developer, and say, "Hey Steve, can you tell me why the new drivers are the same as the beta ones?"
And then walk back to your PC and type the answer here. I mean lets be honest, unless you are sending messages via snail mail, I don't understand why this is so hard to do. I suspect you HAVE the answers, but the big cheese at CL has told you to simply deflect the questions for now.
What I am trying to say is that by you saying you'll post information when you get it, does nothing but make your company look completely rag tag. It gives the impression that everyone just works part time from home, and they only meet every other Saturday for a softball game. There is no official statements from CL, you guys don't have any answers, no one knows when anything is being released or what it'll have in it...it just seems like the company is in shambles.
And this brings me to my second question. While you're slow to respond to questions about why things aren't working and such, but you are quicker than a fat man chasing a rolling donut down the street when someone advertises another brand, so my question is what do YOU recommend we do?
Can you suggest some solutions for all of the people who bought CL cards and have no working drivers? I would really appreciate if you didn't simply ignore, or skirt around this question.
I think it's time you threw us a bone here, if you're not going to give us any information, then at least give us some other alternati'ves.

Answer 1

Dude, honestly, I could care less what happened 0 years ago. I have said it before and I'll say it again for you, just because this type of thing keeps happening doesn't mean it's right.
When I buy a product from a company I don't do it thinking, "Hey, maybe if I buy this product then the $200 will help them become the best company in the world, and I don't care if it works or not, I just like the feeling of supporting companies in the hopes they'll do well!"
I buy products, and I expect them to work.
Regardless, if you had actually read my post, you would see that I'm not asking when the drivers will be out, or why they aren't... I am asking why this "world leader" in sound cards can't communicate effecti'vely with it's customers? I am asking why the Admins keep saying the same old mumbo jumbo, and expect us to buy that they can't actually just go talk to the people in charge.
I am also asking if they can't tell me that information, then help me find some alternati'ves.
So, why don't you paypal me a few hundred dollars for a new sound card. You seem to have no problem sitting there giving your sound card "high fi'ves" and talking to it in a sweet voice, "Don't worry little sound card, I know you have amazing potential, I won't give up on you!"
"Do you remember the old days of Windows 2000?" We then cut to a montage of you running through fields of flowers hugging your sound card and a copy of Windows 2000. You shake your fingers at them and say, "Not yet little guys, soon we'll all be together in harmony, we just have to wait!!"