Question on CCM?
hi Friends
Query on CCM. Please let me know.
If we are uploading xml content do we need to have CAT & CSE in different clients or in different servers.
Thanks
Regards
surya
Hi,
As per jason from SAP said when we upload xml file type XI Must be configured.
CAT&CSE not must be in different clients or in different servers. We can setup in same client and in same server also, depend upon the requirement and system performance.
Thanks
prasad.s
Similar Messages
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Architectural question for CCM failover WAN best practices
I have a client that has a large CCM cluster in Texas. Approx 2000 phones register here over the wan from branch offices, HQ, etc. In Milwaukee, there is a call center that is going to go in for about 200 agents 24/7 operations. We are looking at the architecture of this design and are wondering if it would be wise to setup another cluster in Milwaukee just for the Call Center, then use Intercluster trunking between the two clusters.
Or, could we just place a (2)subscribers at the Milwaukee location for a DR between the two sites? (Texas and Milwaukee).
The WAN backbone is MPLS, so we could configure multiple T's back to the data center, etc. The problem we see is if what the Texax CCM cluster falls down... what happens then? Will the CallCenter be able to function?
Any good advice, simple is better.
Thanks much!What type of callcenter is it? IPCC Enterprise or Express?
-
Question on CCM catalog content approval
Hi,
Can somebody tell me what kind of update to catalog content needs approval? My understanding was that if there is a price change, definately it will need to be approved. But yesterday my catalog manager uploaded some change to his catalog item price, and when checking the items in my procurement catalog, we can see the price has changed, but the status is still 'approved'.
Is my understanding wrong? How can I define what kind of update requires approval?
Thanks and Regards,
EllyHi Elly,
Firstly - can you check in customizing if the catalog is maintained with the status 'Approved'.
i.e. SPRO -> Cross App Components -> SAP CCM -> SAP Catalog Authoring Tool -> Specify default value for catalog status.
Here the catalog will either be set to Approved or To be approved initially.
After this, you can define approvals on characteristic level, drill into a characteristic component and you can set a percentage or absolute deviation which will based on these rules set items with this characteristic either to be approved or approved.
Alternatively you can make use of the CCM Approval Badi, You can use this BAdI to change the approval status of your catalog entries (items).
Normally, the approval status of catalog entries is determined by approval rules, which are stored for a characteristic. You can use this BAdI to get the status information of the catalog entries after the rules have been processed, and to change this status information as appropriate.
Regards,
Jason -
Question about CCM Catalog Content Approval
Hi,
We are using CCM2.0 in our company for catalog management. I have defined various procurement catalogs and different views for each procurement catalog. I know the view can control what end users see in catalog search engine.
But is there also a way to control what catalog approver can see in CCM? If I assign a user as approver for the procurement catalog, looks like he/she can see all items in this procurement catalog...
Thanks a lot,
EllyHi,
I don't assign items to my views automatically. But after items are approved, I'll go into the views and run corresponding rules to assign items.
Regards,
Elly -
Hi,
I have configured CCMS
Please let me knwo the following information with respect to CCMS
1. Does CCMS occupy space in /usr/sap folder
2. Does CCMS occupy database space
3. CCMs alerts are stoerd in Database or File SystemHello Balaji,
> 1. Does CCMS occupy space in /usr/sap folder
yes.
- in the log directory of the instance: the AL* files
- if sapccm4x is installed: sapccm4x subdirectory in the log directory of the instance
- if sapccmsr for J2EE is installed: /usr/sap/CCMS
- if sapccmsr without J2EE is installed: /usr/sap/tmp/sapccmsr (<x>:\usr\sap\PRFCLOG\sapccmsr on Windows)
> 2. Does CCMS occupy database space
yes.
- several different database tables
> 3. CCMs alerts are stoerd in Database or File System
both.
- in general alerts are held in the shared memory of the instance.
- at shutdwon and each 30 minutes alerts are saved into the ALALERTS file (this is one of the AL* files mentioned above)
- confirmed alerts are saved to the database, table ALALERTDB
Regards, Michael -
Question on CCM BADI Approval_BADI
I'm trying to make enhancements to BADI Approval_BADI to validate a field called product group against a list of product categories. How can I find/view the structure of the parameter Product Group in the BADI?
Hi Elly,
Firstly - can you check in customizing if the catalog is maintained with the status 'Approved'.
i.e. SPRO -> Cross App Components -> SAP CCM -> SAP Catalog Authoring Tool -> Specify default value for catalog status.
Here the catalog will either be set to Approved or To be approved initially.
After this, you can define approvals on characteristic level, drill into a characteristic component and you can set a percentage or absolute deviation which will based on these rules set items with this characteristic either to be approved or approved.
Alternatively you can make use of the CCM Approval Badi, You can use this BAdI to change the approval status of your catalog entries (items).
Normally, the approval status of catalog entries is determined by approval rules, which are stored for a characteristic. You can use this BAdI to get the status information of the catalog entries after the rules have been processed, and to change this status information as appropriate.
Regards,
Jason -
Quick Question: Is CCMS installed on NW2004s support BW3.1 and R3 4.5?
Dear Sapadmin!
I just curious to know can CCMS configured on BW3.1 and R3 4.5 System? As for as i know, i think this shouldnt be any issue as we just need to ensure saposcol and sapccm4x is installed and running on monitored system.
Basically, our requirement is just to monitor space, availability and os filesystem.
Thanks for the advice,
Cheers,
Nicholas ChangHello,
Please check
SAP Note 522453 -> Point 4 - RZ20: Monitoring operating system data
Please make sure that You are using the latest versions of
saposcol (note 19227) and sapccmsr (note 209834).
Should be ok on the 4.5 system.
regards,
John Feely -
Hi all,
some open questions for CCM 2.0 I didn't find any answer for yet. Hope you all can help!
- how is the CCM catalog consulted - directly to CCM or through SRM?
- which protocol is used? (XML with XI?)
- are there special requirements for IE and SAPGUI?
tnx for your help!
Cheers,
RoBHi,
1. You need to do shopping cart creation thru SRM via Catalog link. Cataolg to be maintained in user attribue
2. On XI - In case of Standalone deployment scenario you may have SRM(EBP) , CCM , CSE and CAT in one single deployment.
In this deployment use of XI is optional.
XI is mandatory for:
- all XML load files upload
- Product/contract/IR extraction from SRM & R/3
- publication in case of distributed deployment
For more details go to following site:
https://websmp106.sap-ag.de/ibc-srm
Path>Integrated Business Content>......mySAP SRM> Catalog and Content mnagement> Business Scenario Configuration Guide
3. IE should be 5.5 + and SAP GUI should be 640 on relevent SP level follow installation guide.
Regards
Sanjay -
Display sender and receiver interfaces in CCMS
Hello CCMS Specialists,
I've a question regarding CCMS and SNMP TRAPS.
In my case I'm sending the alerts to a Third Party application via SNMP TRAPS. In CCMS I don't get the information about a specific Interface and therefore I can't send it to a third party application.
My question is: is it possibile or how to send the information from an interface (sender and receiver information) via CCMS to our Third Party application?
For example, if there has been an Internal HTTP error. We don't get the details about the interface. Hoe could we display those information as well?
Kind Regards,
Kamranhi,
And also check spro -
> financial accounting -
> financial accounting global settings -
> correspondence -
> define correspondance check the variant bcause all are standard variants so the one which we require need 2 make changes......... create our variant..
if useful assign points....
regards,
santosh kumar -
New Note: 990602 FAQ CCMS for MaxDB/liveCache
There is a new FAQ note which answers questions about CCMS for MaxDB and liveCache.
Don't hesitate to contact me when you are missing information in the note.
<a href="https://websmp104.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=DISPL_TXT&_NNUM=990602&_NLANG=DE>">Note: 990602 FAQ CCMS MaxDB/liveCache</a>
Message was edited by: Christiane HiengerCorrect link would be of course
<a href="https://websmp104.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=DISPL_TXT&_NNUM=990602&_NLANG=DE>">Note: 990602 FAQ CCMS MaxDB/liveCache</a> -
Material/service master catalog upload (ECC-CCM)
SRM have 2 possible scenarios to upload the material master data to CCM:
1- Upload material master data from ECC to SRM and, after, from SRM to CCM.
2- Upload material master data directly from ECC to SRM.
Does anybody know the name of the transaction or report in ECC to upload the material/service master catalog directly to CCM?
Best regards,
Cristiano SoaresHi All-
I have about 3 tricky questions concerning CCM-ECC Integration
1.) Does anybody have any idea on how to upload Material and Service master from ECC 6.0 directly into the CCM 2.0 system. Is there any standard program like we have in SRM called as BBP_CCM_TRANSFER_CATALOG. I
2.) Also are there any complications or is it possble to integrate CCM 2.0 directly from ME51n? I am aware that PM and PS out-of-the-box can be directly integrated to CCM. Is there a similar way to achieve this functionality. If yes can anybody give me some pointers on this.
3.) Are there any complications involved with uploading service masters and interfacing CCM to EBP or ECC and directly using the service master from CCM to create a Shopping cart (CCM-EBP) or a purchase requisition (CCM-ECC).
I hope some one can throw some light on these questions.
Suitable points will be rewarded for helpfull answers !!
Thanks,
Sundeep -
guys, I have already read the documentation on help.sap.com and also ADM106 and ADM107 courses. So i am not gonna ask you about how to configure this and that. However, I have some basic questions about CCMS that I need some clarification on.
We have a 3 system ECC 6.0 landscape with dev, qa and prod. systems. My main goal of using CCMS is to use availability monitoring among other monitors. I would like to choose a CEN out of the 3 systems, but I do not understand which one to setup as CEN. In the SAP course documentation and advise from a basis friend tells me to setup the PROD system as CEN. But my question is that if i setup PROD as CEN, then how do i get alerted ( i plan to setup email auto alert norification) when the the CEN (i.e PROD) instances are down itself ???? In other words, if my Production Central Instance goes down due to lets say OS failure, then how will i get alerted because SAP wont be able to send any alert notification through email ??? And ofcourse Production is the system that one would be most worried about. So, Is setting up DEV or QA as the CEN a better option ????
Secondly, we also have sol man 7.0. I understand that you can use sol man to display the alerts in your satellite systems including the CEN in sol man. So, does this mean that sol man is only used to display all the alerts in a central location. It does not really do anything on its own, like auto reactions etc. Hence, even if i setup sol man and connect it to all my 3 systems, and lets say my Production DB server is down due to a power outage, no alert would get generated by sol man ???? OR WILL ONE BE ??? Also lets say the QA db server goes down. So will the auto reaction email be sent out from the my CEN (the production system) or the Sol. man ?
Thanks for reading. Any inputs would be appreciated.Hi,
As you mentioned that you have a Solution Manager in your landscape, I would recommend to setup the
SolMan as the CEN itself. SAP ITSAM Standard experts suggested me the same. The SolMan configur-
ation automatically connects it to the SMP. Furthermors, all you need to do is register the three
systems DEV, QA and PROD onto the SolMan.
Registering systems from availability monitoring is explained in the setup documents in SMP:
http://service.sap.com/solutiomanager
Once the systems are registered, any changes to the systems is notified via the SolMan/CEN.
Regards,
Srikishan -
CCMS Background Job Monitoring
We have setup CCMS background job monitoring and use it to send alerts for failed CH_* jobs. We activated an autoreaction for Job_Monitoring_Status.
Our autoreaction method has some extra functions to suppress duplicate alerts. It uses the alert text to check this. The standard alert text for Job_Monitoring_Status includes the job id + the end time: e.g.:
u201CCH_APAC_SD_RVV50R10C_DEL_BS_S1 | 03282700 | Termin, started at 12.10.2011,03:28:27 terminated at 12.10.2011,03:28:29u201D
This will let us duplicate suppression fail. We only need the job name in the alert text.
Can we change the message class for the Job_Monitoring_Status? Do we need to write our own message class?Hi,
This is possible and perhaps the link in the thread below should help:
Simple question for CCMS Output format
Regards,
Srikishan -
CCMS Monitoring for specific tcodes
Hello All,
Hope someone can help me out. I have a list of tcodes for a daily check which are:
SM21
ST22
SM37
SM50
DB02
I have configured CCMS correctly and its working to send out alerts via email but only for ST22. I can't seem to find the right MTE class to use for any of the rest listed above. Does anyone know which class I should be using or point me in the direction of how to include these?
Any help would be greatly appreciated
Thanks
StephanieHi Faisal,
Here's an approach to answering the question "does CCMS monitor X". It's not perfect but it will help you find a starting point:
- think of what you want to monitor, not in terms of transaction codes ("how do I monitor transaction SM13") but in terms of the functionality you want to monitor ("how do I detect failed updates?")
- in RZ20, open SAP CCMS Technical Expert Monitors --> All Monitoring Contexts.
- Expand the whole tree with the "Expand all" button. This will show you the entire tree of everything that is currently monitored in your system
- do a text search of the tree for useful keywords (for example "Update"). In this case you will find several possibilities including AbapErrorInUpdate, which I think is the one that you want
- highlight the node and press Properties to get the MTE class, in this case R3AbapErrorInUpdate
There is no exhaustive list anywhere that I can find, that lists every possible thing that CCMS monitors. But the approach above will catch most scenarios. You will come up short in a few scenarios where optional monitoring components are not enabled by default (for example, SAPConnect monitors).
Also be forewarned that often CCMS will not monitor exactly what you want, and you'll have to find ways to monitor around the edges of your true intention. For example, there is no monitor for determining if a background job ran between midnight and 02:00, but you can monitor delay and runtime which can come close to what you want. Part of the art of CCMS monitoring is finding the right combination of monitors that come closest to achieving your objective.
Good luck and happy monitoring,
Jon -
CCMS Background Job Monitoring Runtime Alert
Our Basis team has configured CCMS and the Background Job Monitoring for long-running jobs. They want to set up a "generic" entry (for example, * for job name) so that all jobs will be monitored for runtime longer than 1 hours (will be longer duration when moved to production). This seems to be working correctly but the alert message does not give the name of the background job that triggered the alert. The altert text is "Alert Text:3821 Sec > 3600 Sec Current value over threshold value System:DEV ". This message is coming from message class RT, number 001. How do we get the job name included in the alter message? I have looked at the messages available in message class RT but do not see one that includes a variable for job name. We do not know where to look to see what data is actually available for the alert text message and what other message classes might be possible.
Hi,
This is possible and perhaps the link in the thread below should help:
Simple question for CCMS Output format
Regards,
Srikishan
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