Questioning the recent bill
We have been going back and forth on our Bill. Per ticket # [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] it was confirmed that a charge was made incorrectly. The charge was for the the Samsung Galaxy Note 4 plus the tablet. This was returned back through Certified mail on April 6, 2015 through Smart Label Return. It was confirmed that the returned merchandise was received by AT&T on April 23, 2015.
At that time AT&T confirmed the billing error of the charge and noted on our account through ticket *** that the amount of $987.90 was going to be credited to our account within 7 to 10 business days. On June 23rd AT&T called us that the charge had been reversed and credited into our account, that they were sorry for any inconviences this must have caused.
I don't know if the billing has crossed from one department to another but again the billing has picked up the charge all over again of the confirmed returned merchandise. We just want this to be cleared so we can resume paying our bill accordingly.We have had service with AT&T over 7 plus years and have never had any issues, whatever needs to be done to resolve this billing error will greatly be appreciated so we can continue with the great service.
Hi there
I’d be happy to help with your billing concerns! Can you please send me a private message by Clicking Here and include the following information:
Full name
Cell number
Best time to reach you
Ticket number
Thanks,
Charise
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Welcome to the forum!
CSV files are available for the calls on the current bill only. To get to it:
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Gregory Johnson, Director of the Consumer Defense Resource Group, responds to the recent iPhone price drop.
In a strange turn of events this week, some consumers are upset now because as of Wednesday (Sept. 5) Apple lowered the retail price of their iPhone by $200. The 8GB iPhone is now $400 rather than $600. Customers raised such an outcry that Steve Jobs has published an open letter in response.
Apple and other companies are continually coming out with new products that usually offer more speed, more storage, more features, and cost less than previous models. Nobody has ever complained -- until now. Why haven't people complained in the past when Apple has had significant price drops and major upgrades on their other products? There wasn't a revolt then. There were no mobs of angry customers demanding rebates.
My first CD drive was a 2X speed external drive that required a special interface card in the computer. It cost $1,200 and today better drives are available for about $30. My first scanner was a very slow and big unit costing over $1,000. Today, better scanners are available for under $100. My first computer cost more than $2,000 and had a 20MB hard drive. With 8GB of storage, the iPhone should cost about $800,000. So, $600 didn’t seem too expensive.
I bought my iPhone for $600 knowing that by next year they would probably drop to about $300 or $400. I didn't think there would be a mid-year drop, but so what. I knew the trajectory of technology progress would mean that a better phone will be available in 6 to 9 months at probably a lower price -- more apps, faster, more features, more memory. It's a given. You buy something this month. Next month it will be obsolete. That's just the way it is. Perhaps Apple should put a disclaimer on their website stating: "Warning: Our products will increasingly become faster, cooler, more innovative, and offer greater value for the dollar as time goes on. Get used to it."
Apple is progressing so quickly now, beyond any other technology innovation company, that this kind of thing is likely to happen again in the future with some other product of theirs. Are people going to complain each time? Must the company give out rebates each time? This all seems so silly. It’s no longer possible to compare Apple to other companies with regard to their ability to implement product improvements. It’s like dog years versus human years. Two months in Apple’s world of product development is equal to about 6 to 9 months for most manufacturers. I know it is difficult, but people need to get used to that.
To the complainers out there, I have a few questions. Would you like Apple to be less innovative? Would you like Apple to not give you more value and voluntarily drop their prices by hundreds of dollars? Is that what you want? Don't get upset at Apple just because they are pushing the envelope of technical innovation and value from one month to the next. What if Apple released an 8-core computer this summer and then by fall they announced their new 16-core computer? This is the kind of development and progress pace we need to start expecting from Apple. The migration to Intel processors went much faster than anticipated.
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My comprehensive review of the iPhone can be found here:
http://web.mac.com/resourcesforlife/journal/writings/Entries/2007/8/18iPhoneReview.html
The Consumer Defense Resource Group is online here:
http://www.resourcesforlife.com/groups/cdrg/
The above article can be found here:
http://web.mac.com/resourcesforlife/journal/writings/Entries/2007/9/7iPhone_Price_Drops_-_ConsumersUpset.htmlJunk Mail Designer wrote:
I'm not biting.
I've read too many reports in the media from people more highly credentialed than Mr. Johnson to the contrary.
The analogies and comparisons are still way off. Production didn't get cheaper, the phone didn't get upgraded, no carrier's are subsidizing, retailer's are not discounting. Never has the MSRP of CD-ROMs, nor cellphones, nor HDTV's dropped this quickly in history.
I'm tired and going to bed. But here's your assignment. Apple's price decrease rate is 33.3% in 67 days. What would a $10,000 item cost at that rate in one year?
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The real issue of innovation and development has yet to be seen, but the recent price drop is an indicator that Apple already has something "in the shoot" to be released soon.
I was thinking it might take a year for a new version of the iPhone to be announced. Yet, with the recent price drop, it seems they may be lowering the price on the original unit to make room for a new one. Which is my point exactly. Apple is so fast at innovating that they already have something new to release (that's my prediction).
They can't release something new and sell the old units if the "something new" and the "something old" are at the same price. It makes sense that the 8GB unit would drop to $400 and the new one will be $600. -
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Hi Expert,
I am facing problem on the interco invoice with IV billing type whereby while we are created a interco Sales order with normal order type ZOR and the condition pricing is as below :
Customer pricing:
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ZR12 : 2.12 USD (Margin)
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Now after that we have to issue the interco invoice but the pricing is show as per below:
ZI01 : 0.24 USD (BOM cost)
ZI12 :
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ZI12 and ZI31 having a scale as same as ZI12 and ZI12 is able to copy to customer invoice.
customer condition price
CnTy Material ReSt S Scale quantity UoM Rate Unit per UoM Valid From Valid to
ZR01 011-103449-01 From 20.000 EA 8.00 USD 1 EA 14.04.2011 31.12.999
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CnTy Condition type Material Material S Scale quantity UoM Rate Unit per UoM Valid From Valid to
ZI01 BOM Cost(Inter-co) 011-103449-01 Handle Integrator Adjustment 0.24 USD 1 EA 14.04.2011 31.12.9999
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Margin(Inter-co) 250.000 4.25
Margin(Inter-co) 500.000 4.09
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ZI31 Mac Int VA(Inter-co) 011-103449-01 Handle Integrator Adjustment From 20.000 EA 2.00 USD 1 EA 01.01.2014 31.12.9999
Mac Int VA(Inter-co) 100.000 1.50
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Thanks in advice.
REgards,
JennieHi Bheem,
Do you mean that I have to click on the update button upon the release invoice and select 'C' : "Copy manual pricing elements and redetermine the others" but it is not working also. refer to screen capture below. Please help to advice how to overcome the problem Thanks.
Regards,
Jennie
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