Quick UCM/Unity 7.x Hold Queue Question

I was wondering if it was possible to create an automated "hold queue" in either UCM or Unity? Specifically, we would like to have a call automatically placed in a queue if no one picks it up in a given amount of time. We would prefer to have some kind of greeting also played to notify the callers they are being placed in the queue. The other challenge would be notifying the individuals fielding the calls that there were calls in the queue.
Can this be done natively in UCM or Unity or is this advanced functionality I would only get in say Contact Center?
Will rate posts.
Thanks!

Hi
Realistically this is the kind of thing you need Contact Center for I'm afraid.
You can do *some* of this with Call Handlers in Unity / Unity Connection - but this basically goes as far as playing a message to callers, and then sending the call somewhere else (for example back around a hunt group).
A relatively common implementation that I've done for customers is to:
1. Route the call into a hunt group.
2. If the call isn't picked up by the hunt group it diverts to a Unity Connection Call Handler.
3. The caller is then played a message, and given the choice of continuing to hold (call is sent back to the hunt pilot) or leave a VM (call is transferred to a VM box).
Queuing it isn't, but it does some of what you are after.
It's nowhere near as sophisticated as what you get with Contact Centre. If you want real queuing, with real stats with real agent availability, then UCCX is the way to go.
HTH. Barry

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I am afraid, but this feature is not yet supported in IOX. I hope it is feasible to somehow shape the traffic before that box.
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Greeting Expert
Can anyone tell me how big is the ESA queue size? let say my exchange server is down and i`m still receiving emails from the outside, ironport will intercept these messages but since Exchange is down the message will stay in the queue to be delivered? How the ESA manage these messages?
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See the following eKB article --->
https://ironport.custhelp.com/app/answers/detail/a_id/695
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Hi
Message in the Java stack are in the "HOLD" status. .and if i try to resend the same , they still remain in the HOLD status..
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Q3*:
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Unity supervised transfer hold music

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What's your CUCM version??
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java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

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Hi.
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I have read through as much as of the documentation I can find, and now including your link rp0428 ( thank you by the way ) however information on timing is somewhat illusive.
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Unfortunately, MDBs do not currently support running on a separate queue. They run on
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-- Rob
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If compareTo returns negative, does that mean that the object it was invoked on is higher or lower priority?
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If compareTo returns negative, does that mean that
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The current system I am working on has over 100 queues in a cluster.
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          [email protected] (Ben) wrote:
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          >With JMS do I need to have a JNDI name entry for each of the over 100
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Good day projectgamma,
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Quick UCM/Unity 7.x Hold Queue Question

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