Quicktime Newsletter Email - Blocked by F-Secure Anti-Virus!

Would someone please provide me with the email address or phone number of someone at Apple who might be interested in learning that F-Secure's Anti-Virus software is preventing the delivery of the emailed Quicktime Newsletter?
I have the sender "[email protected]" listed as a "Safe Sender" but the last 3 newletters I've received contain only the following the message:
"This message was modified by F-Secure Anti-Virus E-Mail Scanning."
Thank you.

I would think rather than it's the developer of F-Secure who needs to know this, since it's their product that's erroneously blocking the e-mails (and if it's blocking those, it's quite probably that it is blocking or will block others) and ignoring the "safe sender" setting.

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    1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
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    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
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    It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
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    A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
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    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is presumably effective against known attacks, but maybe not against unknown attacks. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
    5. XProtect, Gatekeeper, and MRT reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
    That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
    Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
    A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
    Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
    Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
    Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
    Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
    Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
    7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use the free software  ClamXav— nothing else.
    Why shouldn't you use commercial "anti-virus" products?
    Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
    In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
    8. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
    ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
    A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
    ♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
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  • I have a mac book pro osx 10.7.5. Do I need to get anti-virus security software

    I have a mac book pro osx 10.7.5. i do not have a virus checker. Do I need to get anti-virus security software that will protect against the new virus? And what would you recommend.
    Thanks

    There will always be a "new virus". Is this the recent threat you are concerned about?
    http://www.bbc.com/news/technology-27681236
    It only affects Windows PCs, which is usually the case.
    have a mac book pro osx 10.7.5. i do not have a virus checker.
    Those two statements contradict each other. OS X 10.7.5 already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple. Installing third party "anti-virus" software cannot possibly protect you from all threats, whether they exist today, or may occur at any time in the future. Such products are far more likely to cause random instability, crashes, loss of data, time, money, or all the above, while providing nothing other than a misplaced sense of complacency - a threat all to itself.
    The sky is perpetually falling for so-called "news" outlets. It has been so for many people since the beginning of time, and it will remain so for all eternity. Don't confuse fearmongering with becoming informed.
    A much better question is "how should I protect my Mac":
    Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
    Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
    Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
    Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
    Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
    Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
    Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
    Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
    Don’t install Java unless you are certain that you need it:
    Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
    Java can be disabled in System Preferences.
    Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
    Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
    Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
    Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
    If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
    Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
    The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
    OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
    Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
    If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
    Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
    Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
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  • MAC EMAIL ANTI-VIRUS

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    1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
    The following caveats apply to XProtect:
    It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    It can easily be disabled or overridden by the user.
    A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is presumably effective against known attacks, but maybe not against unknown attacks. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
    5. XProtect, Gatekeeper, and MRT reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
    That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
    Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
    A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
    Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
    Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
    Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
    Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
    Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
    7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use the free software  ClamXav— nothing else.
    Why shouldn't you use commercial "anti-virus" products?
    Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
    In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
    8. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
    ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
    A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
    ♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
    ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
    9. The greatest harm done by security software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging "zero-day" threats, but if they get a false sense of security from it, they may feel free to do things that expose them to higher risk. Nothing can lessen the need for safe computing practices.
    10. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

  • Can anyone recommend a good anti virus/security suite?

    I have a friend recommending "MacKeeper" but the Apple online store only has "ESET" with two reviews which are both one star!

    VIRUSES
    No viruses that can attack OS X have so far been detected 'in the wild', i.e. in anything other than laboratory conditions.
    It is possible, however, to pass on a Windows virus to another Windows user, for example through an email attachment. To prevent this all you need is the free anti-virus utility ClamXav, which you can download  from:
    http://www.clamxav.com/download.php
    Note: ClamAV adds a new user group to your Mac. That makes it a little more difficult to remove than some apps. You’ll find an uninstaller link in ClamXav’s FAQ page online.
    If you are already using ClamXav: please ensure that you have installed all recent  Apple Security Updates  and that your version of ClamXav is the latest available.
    Do not install Norton Anti-Virus on a Mac as it can seriously damage your operating system. Norton Anti-Virus is not compatible with Apple OS X.
    FAKE ANTI-VIRUS SOFTWARE and associated MALWARE
    Do not be tricked by 'scareware' that tempts computer users to download fake anti-virus software that may itself be malware.
    Fake anti-virus software that infect PCs with malicious code are a growing threat, according to a study by Google. Its analysis of 240m web pages over 13 months showed that fake anti-virus programs accounted for 15% of all malicious software.
    Scammers trick people into downloading programs by convincing them that their PC is infected with a virus.
    Once installed, the software may steal data or force people to make a payment to register the fake product.
    Beware of PDF files from unknown sources. A security firm announced that by its counting, malicious Reader documents made up 80% of all exploits at the end of 2009.:
    http://www.computerworld.com/s/article/9157438/in whichRogue_PDFs_account_for_80_of_all_exploits_says_researcher
    TROJANS and RE-DIRECTION TO FAKE WEBSITES
    The appearance of Trojans and other malware that can possibly infect a Mac seems to be growing, but is a completely different issue to viruses.
    If you allow a Trojan to be installed, the user's DNS records can be modified, redirecting incoming internet traffic through the attacker's servers, where it can be hijacked and injected with malicious websites and pornographic advertisements. The trojan also installs a watchdog process that ensures the victim's  (that's you!)  DNS records stay modified on a minute-by-minute basis.
    You can read more about how, for example, the OSX/DNSChanger Trojan works (by falsely suggesting extra codecs are required for Quicktime) here:
    http://www.f-secure.com/v-descs/trojan_osx_dnschanger.shtml
    SecureMac has introduced a free Trojan Detection Tool for Mac OS X.  It's available here:
    http://macscan.securemac.com/
    First update the MacScan malware definitions before scanning. You can also contact their support team for any additional support - [email protected] [/b]
    The DNSChanger Removal Tool detects and removes spyware targeting Mac OS X and allows users to check to see if the trojan has been installed on their computer; if it has, the software helps to identify and remove the offending file. After a system reboot, the users' DNS records will be repaired.
    (Note that a 30 day trial version of MacScan can be downloaded free of charge from:
    http://macscan.securemac.com/buy/
    and this can perform a complete scan of your entire hard disk. After 30 days free trial the cost is $29.99. The full version permits you to scan selected files and folders only, as well as the entire hard disk. It will detect (and delete if you ask it to) all 'tracker cookies' that switch you to web sites you did not want to go to.
    A white paper was published on the subject of Trojans by SubRosaSoft, available here:
    http://www.macforensicslab.com/ProductsAndServices/index.php?main_page=document_ general_info&cPath=11&products_id=174
    Also, beware of MacSweeper:
    MacSweeper is malware that misleads users by exaggerating reports about spyware, adware or viruses on their computer. It is the first known "rogue" application for the Mac OS X operating system. The software was discovered by F-Secure, a Finland based computer security software company on January 17, 2008
    http://en.wikipedia.org/wiki/MacSweeper
    On June 23, 2008 this news reached Mac users:
    http://www.theregister.co.uk/2008/06/23/mac_trojan/
    More on Trojans on the Mac here:
    http://www.technewsworld.com/story/63574.html?welcome=1214487119
    This was published on July 25, 2008:
    Attack code that exploits flaws in the net's addressing system are starting to circulate online, say security experts.
    The code could be a boon to phishing gangs who redirect web users to fake bank sites and steal login details.
    Net security groups say there is anecdotal evidence that small scale attacks are already happening.
    Further details here:  http://news.bbc.co.uk/2/hi/technology/7525206.stm
    A further development was the Koobface malware that can be picked up from Facebook (already a notorious site for malware, like many other 'social networking' sites like Twitter and MySpace etc), as reported here on December 9, 2008:
    http://news.bbc.co.uk/newsbeat/hi/technology/newsid_7773000/7773340.stm
    As to the recent 'Conficker furore' affecting Intel-powered computers, MacWorld recently had this to say:
    http://www.macworld.co.uk/news/index.cfm?email&NewsID=25613
    You can keep up to date, particularly about malware present in some downloadable pirated software, at the Securemac site:
    http://www.securemac.com/
    HOW TO AVOID RE-DIRECTION
    Adding Open DNS codes to your Network Preferences, should give good results in terms of added security as well as speed-up:
    If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:
    208.67.222.222
    208.67.220.220
    (You can also enter them if you click on Advanced and then DNS)
    Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
    http://support.apple.com/kb/TS2296
    If your computer is part of a network: please refer to this page: http://www.opendns.com/start/best_practices/#your_network and follow the advice given.
    There may be other ways of guarding against Trojans, viruses and general malware affecting the Mac, and alternatives will probably appear in the future. In the meantime the advice is: be careful where you go on the web and what you download!
    WHAT TO DO IF YOU THINK YOUR MAC HAS BECOME 'INFECTED'
    If you think you may have acquired a Trojan, and you know its name, you can also locate it via the Terminal:
    http://theappleblog.com/2009/04/24/mac-botnet-how-to-ensure-you-are-not-part-of- the-problem/
    Although any content that you download has the possibility of containing malicious software, practising a bit of care will generally keep you free from the consequences of anything like the DNSChanger trojan.
    1. Avoid going to suspect and untrusted Web sites, especially p'orn'ography sites.
    2. Check out what you are downloading. Mac OS X asks you for you administrator password to install applications for a reason! Only download media and applications from well-known and trusted Web sites. If you think you may have downloaded suspicious files, read the installer packages and make sure they are legit. If you cannot determine if the program you downloaded is infected, do a quick Internet search and see if any other users reported issues after installing a particular program. A recent example is of malware distributed through innocent looking free screensavers:  http://www.zdnet.com/blog/security/malware-watch-free-mac-os-x-screensavers-bund led-with-spyware/6560?tag=nl.e589
    3. Use an antivirus program like ClamXav. If you are in the habit of downloading a lot of media and other files, it may be well worth your while to run those files through this AV application.
    4. Use Mac OS X's built-in Firewalls and other security features.
    5. LimeWire (now defunct) and other peer-to-peer sharing applications and download torrents supplying pirated software, movies etc are hotbeds of potential software issues waiting to happen to your Mac. Everything from changing permissions to downloading trojans and other malicious software can be acquired from using these applications. Similar risks apply to using Facebook, Twitter, MySpace, YouTube and similar sites which are prone to malicious hacking:  http://news.bbc.co.uk/1/hi/technology/8420233.stm
    6. Resist the temptation to download pirated software. After the release of iWork '09, a Trojan was discovered circulating in pirated copies of Apple's productivity suite of applications (as well as pirated copies of Adobe's Photoshop CS4). Security professionals now believe that the botnet (from iServices) has become active. Although the potential damage range is projected to be minimal, an estimated 20,000 copies of the Trojan were downloaded.  SecureMac offer a simple and free tool for the removal of the iBotNet Trojan available here:
    http://macscan.securemac.com/files/iServicesTrojanRemovalTool.dmg
    YOUR PRIVACY ON THE INTERNET and the latest risks to look out for:
    There is the potential for having your entire email contact list stolen for use for spamming:
    http://www.nytimes.com/2009/06/20/technology/internet/20shortcuts.html?_r=1
    NOTE: Snow Leopard, OS 10.6.x, offers additional security to that of previous versions of OS X, but not to the extent that you should ignore the foregoing:
    http://www.apple.com/macosx/security/
    Apple's 10.6.4 operating system upgrade silently updated the malware protection built into Mac OS X to protect against a backdoor Trojan horse that can allow hackers to gain remote control over your treasured iMac or MacBook.
    http://www.sophos.com/blogs/gc/g/2010/06/18/apple-secretly-updates
    And if you are using iPhone Apps you are also at risk of losing all privacy:
    http://www.engadget.com/2010/10/03/hacker-claims-third-party-iphone-apps-can-tra nsmit-udid-pose-se/
    The advent of HTML5  may also be a future threat to internet privacy:
    http://www.nytimes.com/2010/10/11/business/media/11privacy.html?_r=1&hp
    Security of OS X generally:
    http://www.apple.com/macosx/security/
    http://www.nsa.gov/ia/_files/os/applemac/I731-007R-2007.pdf
    Security Configuration for Version 10.5 Leopard:
    http://images.apple.com/server/macosx/docs/Leopard_Security_Config_2nd_Ed.pdf

  • Apple ID is blocked due to security reasons. Can't unlock

    Hi,
    A friend of mine has an @icloud.com Apple ID. For a couple of days her account has become "blocked due to security reasons". We have no idea why, but that is besides the point.
    She forgot the answers to her security questions. And the only other option is to get a link in the mail. Which is obviously blocked because it's an @icloud.com address.
    So we have no idea what to do next.
    Please help
    Cheers,
    Serghei

    UPDATE: So, I used the online form that Niel provided and in 2 days I get reply, that there's nothing they can do and we need to contact Account Support and they gave me a link to Apple Support website. Which is useless for the country that I'm from (Republic of Moldova). I wrote them another email (an angry one I have to admit) and asked for someone to contact me or at least provide us a phone # or email where we could write and get help. And we've got the exact same template email back. This is one of the signs of very poor customer service.
    Alright, we decided to try and call their support from a nearby country. Russia sounded like a good idea. But guess what, they're not answering our phone calls!!
    My sister decided to just give up and create a new Apple ID (with a gmail this time). But hey, more good news, I couldn't install it on her iPad because Find My iPad is On and it can't be disabled because her original Apple ID is blocked.
    I guess you guys can see how seriously frustrating this is.
    Now our only hope is to try and reach their US support. Maybe they will be more responsive.
    Meanwhile, Apple if are readying this. GET YOUR **** TOGETHER!
    Sorry for my rent, but I had to write this somewhere
    Cheers,
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