R/3 - CRM Data Changes - Suggesions Plz

Dear Folks
There seem to be some changes performed in SAP R/3 that changed employees in CRM so they have no names any more. Workaround to resolve ths issue is - in R/3 - to add a letter to the name of the employee and remove it again with saving in-between - the name is then correctly transferred to CRM.
Question is how this kind of change can be avoided in the future.
Kindly suggest me on the above Ticket.
Srujan

Hai Milinda,
You need to download the customizing object to trasnfer your data to CDB
http://help.sap.com/saphelp_crm40sr1/helpdata/en/1d/09d1eb13d711d6999e00508b6b8a93/frameset.htm
THe above link shows all the customizing objects you need to transfer to CDB

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RSS feed generation with CRM data

Hi folks,
I got a question from my customer if RSS feed generation is possible with CRM data.
He thinks about a scenario where for example an Intranet user can subscribe a RSS feed that provides information if certain CRM data changed, eg. a new BusinessPartner was created or a certain relationship to a BusiessPartner changed.
Do you know if SAP (CRM) provides such RSS functionality (out-of-the-box)?
Thanks a lot in advance.
Regards,
Bjoern

In CRM 7, every user can customize his own RSS feed.
You can find the settings in the WEBUI under personalize -> Feed
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->Customer Relationship Management
->UI Framework
->UI Framework Definition
->Feeds
kind regards,

When transferring HR data from ECC to CRM via change pointers

When transferring HR data from ECC to CRM via change pointers ,certain data is getting earsed in CRM
paricularly the last name and first name of BUT000
Do you have any idea why this could be happening
Thanks in advance

Hi Kittu,
Change pointers. Change pointers are R/3 objects that mark changes to SAP master data. Change pointers are managed by mechanisms in a Shared Master Data (SMD) tool and are based on Change Document (CD) objects. CD objects record the changes occurring to master data at a field level. These changes are stored in tables CDHDR (header table) and CDPOS (detail table). ALE configuration provides a link between CD objects and change pointers. Internal mechanisms update tables BDCP and BDCPS, which host the change pointers. While CD objects are application-data-specific, the processing status of change pointers is message-type-specific. Also, the ALE change pointers are activated first at a general level and then at the message-type level.
use this links kittu.
http://help.sap.com/saphelp_nw04/helpdata/en/ab/27bde462848440ba70cf8eb348c86f/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/12/83e03c19758e71e10000000a114084/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/0f/9d563cf19bcb43e10000000a11405a/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/ab/27bde462848440ba70cf8eb348c86f/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/12/83e03c19758e71e10000000a114084/frameset.htm
Creating a change pointer and subsequently triggering an IDOC
thanks
karthik

Anyone experienced random changes to CRM data?

Hi
Anyone experienced random changes to CRM data? Like Customer Type field losing the info (going blank) or any other fields?
Thanks
Casper

In regards to your Calendar items, how many calendars do you have setup on your device?

How to make CRM data sources for delta capability?

Hi All,
I know that the CRM data sources 0CRM_SALES_ACT_1, 0CRM_QUOTATION_I, 0CRM_SALES_ORDER_I have delta capability.
At present we are doing full loads daily but it has got some performance issues.So we are thinking to make these as delta loads.
Already some one has made a trail to make delta loads but not successful for some unknown reasons.
Could you please suggest me the steps to make these data sources delta capable both in CRM and BW systems?
As this is urgent...Please suggest ASAP.

Hi
Go thorugh Below the note: 692195
Summary
Symptom
There may be problems or issues related to data tranfer from CRM to BW.
Other terms
CRM-BW extraction,upload,initial,delta,full upload ,Sales Analytics,
Reason and Prerequisites
There could be errors in customization or program errors due to which
data may not be transferred or incorrectly transferred to BW.
Solutions
Question 1 : The Extraction from CRM to BW takes a very long time. What can be done? (Performance Issues)
Suggestion 1: Please implement notes 653645 (Collective note) and
639072(Parallel Processing).
The performance could be slow because of the wrong control parameters
used for packaging.
You can change the package size for the data extraction.
Also note that changing the package size in the transaction SBIW
would imply a change for all the extractors. Instead, you could
follow the path in the bw system.
Infopackage (scheduler)    > Menu 'Scheduler'   > 'DataS. default data
transfer'   > maintain the value as 1500 or 1000(This value is variable)
The package size depends on the Resources available at the customer side
(The no of parallel processes that could be assigned =
1.5 times the no of CPU's available approx.)
Question 2 : On executing transaction RSA3 I get records but I find 0
records when I load data from BW request.(No Data Available)
Suggestion 2: First check if there are any entries in the table
CRMD_ORDER_INDEX.Only if there are entries in this table you can
extract records.
If this is not the case then,
It is possible that the user does not have sufficient
authorities for extraction of the relevant objects.
Additionally, please review and implement the following notes
615670
161570
150315
618953
If you are in the release 4.0 then
To do BW extraction with the user please see that the following
authorization object exists(display mode is enough):
CRM_ACT,CRM_OPP, CRM_LEAD, CRM_SAO, CRM_SEO, CRM_CO_SE,CRM_CO_SC
CRM_CO_SA, CRM_CON_SE, CRM_CMP, CRM_ORD_OP,CRM_ORD_LP,CRM_ORD_PR
CRM_ORD_OE, CRM_CO_PU, CRM_CO_PD, CRM_ORD_PO
(all these objects are linked to transaction crmd_order).
Question 3 : The Deltas for my data source are not extracted . What can I do?
Suggestion 3: Please check the following.
Please Check if the services have been generated in transaction GNRWB.
If they are not active(not marked 'X' before their names) then activate
the services following the steps here.
Go to transaction GNRWB
Select BUS_TRANS_MSG
Select (on the right, the services) : BWA_DELTA3, BWA_FILL, BWA_queue
Press Generate.
Also check for the following:
1. The delta should have been initialized successfully.
2. Confirm that all Bdocs of type BUS_TRANS_MSG
   are processed with success in SMW01.
3. If there are queues in SMQ1 with erroneous status then activate
   these queues.
   In Transaction SMQ1 if there are Queues existing with
   names beginning with CRM_BWAn (n is number) then
   activate these queues in the same transaction.
4.a)If required activate the datasource
    Go to transaction BWA5   > select the required datasource and
    activate.
4 b) The Delta may not be active ,activate the delta in BWA7 by
selecting the name of the datsource and pressing the candle icon for
'activate delta'.
5. In BW system
   Go to transaction RSA1   > modeling   > infosources   > select the
   infosource   > right mouse click on the selected
   infosource   > choose option replicate datasource
    Activate the infosource.
6. Go to the scheduler for the infosource   > select delta in the
    update >choose the option PSA only (in the Processing tab)
    > start immediately
Check the entry in the RSA7 in the OLTP(CRM system)
Question 4: How can I extract the fields, which are not provided in the standard data source extraction .
Suggestion 4: Follow the steps mentioned below.
1. Enhance Extract Structure with the required fields. (Create & include
   an append structure to the extract structure via transaction RSA6).
2.a) Release the fields of the append for usage. ( To do this, double
   click on the Datasource and remove the flags in the column 'Hide
   Field' for all fields of Append. )
2.b)If the new fields cannot be seen in the extract structure of
    the transaction BWA1 then change and save the datasource, and then
    activate it in RSA6.
3. Define your mappings in BADI (CRM_BWA_MFLOW) to fill these fields.
Goto SPRO .
Follow the path ->
SAP Implementation guide ->Implementation with other mySAP components ->
Data transfer to the Business Information Warehouse->
Settings for the application specific datasources (CRM)->
Settings for BW adapter->
Badi :BW adapter :Enhancement of datasources in messaging flow.
4. Replicate the new Datasource to BW.
5. Expand the Communication Structure in BW.
6. Maintain transfer Rules for the new Datasource.
7. Activate the trasfer rules and perform the upload.
Question 5: I am unable to extract user status correctly.What should I
do?
Suggestion 5 :Check the following notes
531875
616062
713458
700714
765281
Question 6 : What can I do when the activity/Opportunity/Complaint
reasons(Code,CodeGruppe,Katalogart) are not extracted.
Suggestion 6 :Check the following notes
481686
516820
603609
617411
711146
Question 7:Deleted opportunities are not reflected in BW.
Suggestion 7: Check the note 706327.
Question 8: How do you activate the metadata?
Suggestion 8:CRM BW adapter meta data has to be activated first before
it is available in the system. You can use Transaction BWA5 to copy the
meta data for selected DataSources. You can reach the transaction via
the IMG maintenance 'SAP Reference IMG -> Settings for SAP Business
Information Warehouse -> Activate BW Adapter Meta Data'. For more
information, see the documentation on the IMG activity 'Activate BW
Adapter Meta Data'. (Note 432485)
Question 9: I donot get any records for the delta upload of my attribute
datasource(s).What is to be done?
Suggestion 9: In case of attribute datasources, it is possible that the
entry for the GUID is missing in the table SMOXAFLD.
If , for example the datasource 0CRM_OPPT_ATTR is not giving deltas
then you can follow the steps:
1)If Delta process is active for the attribute datasource e.g.
     0CRM_OPPT_ATTR, then stop the delta process in the BW
     system
2) In the CRM system, Make the entry in the table SMOXAFLD
   for the datasource with the Key
   as 0CRM_OPPT_ATTR     GUID 3) Save the entry.Activate the datasource                           4) Check that the above entry is replicated in smoxafld_s also    after this.               5) Create a transport request manually for the following    object             R3TR   SMO4   0CRM_OPPT_ATTR
Question 10: What do the status BWSTONESYS0 , BWSTONEUSS0,BWSTTECSYS0 and various other BW status mean ?
Suggestion 10: The BW status are used to extract system and user defined
status.
The BW status are defined in the customization settings in SPRO.
Check for-> Status Concept for BP/Product/CRM objects
Here goto-> Process user status You will find the documentation attached here for the user status. Going inside the transaction you will find the status groups USS0, ZIOP,ZMOP etc. The names of the various BW status are derived from this For ex. BW + ST+ One + USS0 gives the name of the field BWSTONEUSS0 or BWST + ONE + ZMOP = BWSTONEZMOP (Master opportunity values) (which means BWST + (status group name) + status object group name) Double clicking on any of the object groups will take you to the values that these status can have . For ex. BWSTONEUSS0 in your system can have values E001 ,E002,E003,E007 which will be shown in RSA3 as BW status values 1,2,3,7, respectively.
Similarly we have Goto -> Process system status (in SPRO). Here you can get the values for the system status in exactly the same way as BWSTONESYS0(Lifecycle status) , BWSTTECSYS2 (Error) etc. In RSA3 you get the names as BW status, To know which corresponds to which status here,Gotothe record list in RSA3 . Here goto Settings - Layout -Current . Right click -> Press Show technical field names . You will be able to see the BW status names and will be able to adjust the layout accordingly.
Thank you,
DST

Data Change event triggering Process hangs in Process chain

HI Folks,
In a daily running Process chain we have a Data Change event triggering Process , to trigger broadcasting settings
This process is running for a long time , with no progress
in SM50 , there are 2 process
Process 1 : RSRD_BROADCAST_STARTER Status : OnHold Reason : SLEEP
Process 2 : SAPLRSRD_X_RUNTIME Status : OnHold Reason : RFC
I tried to change the Parallel Processing setting as Number of Processes = 1
But still the process is hanging.
Any inputs will be a great help.
Thanks
Sonal......
P.S : SAP_BW 700 0022 SAPKW70022 SAP NetWeaver BI 7.0 and EP 6.0
Edited by: Sonal Patel on Feb 2, 2010 1:47 PM

Hi sonal,
I would suggest you to uninstall all the components and start all new again, n please make sure you have the following order :-
1) install GUI 710 along with BEx 7.0 and 3.x complete.
2) install BW AddOn (bw350gui710_8-10004473.exe latest one from Service market Place).
3) Install BI AddOn (bi710sp11_1100-10004472.exe latest one from Service market Place).
4) Install SAP precalc server (xPreCalServer10_1-10004472.exe, latest one from Service market Place).
In service market place you can get the components from Downloads ->Support Packages and Patches -> Entry by Application Group -> "SAP Frontend Components"
Also, plz make sure that you restart your Server OS after each and every installation.
This would solve your problem.
Rgds,
Sreekul Nair

Can not see the option Execution with Data Change in the infoprovider?

Hi team,
i am using query designer 3.x, when i go into my bex brodcaster settings and schedule my report
i can not see the option "Execution with Data Change in the infoprovider",
i can only see 2 options
Direct scheduling in background process
create new scheduling
periodic,
is there any setting which i would be able to see the option "Execution with Data Change in the infoprovider"?
kindly assist

Hi Blusky ,
check the below given link.
http://help.sap.com/saphelp_nw04/Helpdata/EN/ec/0d0e405c538f5ce10000000a155106/frameset.htm
Regards,
Rohit Garg

How can I recover from a Botched BATCH DATE CHANGE in iPhoto?

Botched Batch Date Change iPhoto08
Short Story: Intending to change the date for one photo I managed to change the dates for all 8,525 images in my iPhoto08 library to the SAME DATE!! I found that the original creation dates were saved in the in the Modified field that appears in the Photo Info Window / File metadata subsection. I would like some help figuring out how to set the Date Created to this File Modified Date that appears in the Photo Info Window.
GORY DETAILS:
I used iPhoto08/ Photos menu / BATCH CHANGE... /“Set DATE to 20100723 1:20:54 PM” with “Modify original files” checked. iPhoto changed all 8,525 images to the same date.
I now realize I should have used Photos menu / Adjust Date and Time ... But the damage was already done. Unfortunately there was no Edit menu / Undo for this operation. ALL 8,525 images have the same date. I checked in the the iPhoto Information sidebar--same date all images.
Next, as a test, I dragged an image to the desktop and opened it in Graphic Converter7.0.3. The same date “20100723 1:20:54 PM” appeared in the Image Browser List /”Date Created”, “Date Modified”, “Date Captured” metadata fields.
The following appeared in the Graphic Converter
Image Preview sidebar (subWindow) going left to right
Image menu/button
Date and Time: Friday, July 23, 2010 1:20:54 PM PT
Exif menu/button
File date and time: 2010:07:23 13:20:54
Date and time of original data generation: 2010:07:23 13:20:54
Unknown tag (36868): 2010:07:23 13:20:54 <- significant?
ExifTool menu/button
ExifTool Version Number:8.40
Warning: [minor] Suspicious MakerNotes offset for tag 0x9001
----System----
File Modification Date/Time: 2010:07:23 13:20:54-07:00
----IFDO----
Modify Date: 2010:07:23 13:20:54
----ExifIFD----
Date/Time Original: 2010:07:23 13:20:54
Create Date: 2010:07:23 13:20:54
<<<<<<OH MY GOD >>>>>> the BATCH CHANGE / SET DATE not only RESET the date for EVERY IMAGE in my library, it also changed the date metadata EVERYWHERE inside each individual image file.
Actually it's my Mom and Dad's iPhoto library containing all the kids and grand kids pictures, family trips, important events, everything. There is no backup. I feel as if I have tipped over a file cabinet containing all our photos. Our “date and event” organized 8,525 image iPhoto library was now as useful as a giant shoebox. On second thought, a shoe box full of real photo prints would be more useful than my iPhoto library because the prints would have the print date stamped on them.
At this point feeling desperate I closed my eyes and said a quick prayer to Saint Rita - Patron Saint of the Impossible.
I returned to iPhoto .................and noticed the Show Photo Info MENU item in the Photo Menu.
I selected it.
And Low and behold,
in the Photo Info WINDOW,
under the Meta data File SUBSECTION, the correct photo creation date appeared -->" Modified: 20071002 05:46:07 PM" I checked different photos ... They all had different FILE MODIFIED dates. These dates were/are the old creation dates! My prayers were answered: THANK YOU SAINT RITA!
But now I am really stumped! This File Modified Date seems to be some kind of external metadata that is indexed or keyed to each image. How is this metadata stored in the iPhoto library? How can I access this File Modified date? I now turn to you GREAT iPhoto WIZARDS. Pray tell, how can I set the “Creation Date to the file Modified Date” that appears in the Photo Info Window as a (scriptable?) batch process.
I am on my knees for this one...please help. we have iphoto11 but afraid to upgrade to it. until i know more i don't want to loose this Modified Date metadata.

thanks for the quick response...
no simple solution because no backup to restore from
iPhoto seems to be using file metadata as some sort of index key in the
Photo Info Window. open up the iphoto library package and take a look at
the .xml file -- ModDate is used everywhere. hoping to export this data and merge/join it to
each image.
still trying to figure it out.
thanks,
Tom

Open Transactions in ECC for Master Data changes in MDM

Hi All,
I have a basic Design question on how to handle the impact of Data changes in MDM for any open transactions with that Master object. For eg if we have a Material set up in MDM and in ECC and there are open Purchase Orders for that Material, now if the Base Unit of Measure is changed in MDM and gets harmonized to ECC(After Workflow approval of the Change) how will it impact the PO attached to the material . Can we do any configuration in ECC that will restrict any Open PO s not to take the new changed value and any new POs taking up the new Base Unit of Measure , or can we set up an alert/notification that will trigger for a PO whenever any Master Data is changed and the PO takes the new changed value on the fly . What will be the best approach from a solution point of view .
Thanks ,
Prabuddha

Hi Prabuddha,
In ECC if a change happens to a master data not all the changes are reflected automatically in the open documents like open PO or open Sales order. Some fields values have to be redetermined for eg: "pricing procedure", some of them needs to be changed manually for eg: "Description". Moreover specific to your eg of Base unit of measure, this is a sensitive field and has lot of impact on the process so there for changing such fields it is necessary to close all the open documents against the Master data record in consideration. This fact is regardless whether the change happens through an IDoc or directly by MM02/XK02/XD02
Prabudha, Please revert if you have further questions.
Best Regards
P T Manoj
Edited by: PT MANOJ on Sep 2, 2011 10:25 PM

Address data changed after invoice is created

Hi,
I've a problem to solve and it's related with data changed after invoice is created.
The scenario is the follow:
1º - create a complete and standard sales process - order => delivery => invoice, with the standard partner scheme and without edit the address data, for any kind of partner
2ª after the invoice is created, I change the address data on Client Master Data, for the same client that I've used on previous process
3º I'll go to the VF03 transaction and take a look at the partner data on header level. Here I can see that the changes on the Client Master Data ar updated to the invoice document wich is already created and printed when I maked the changes
I think that could be a program error because, once the documento is created, you only can change texts and accounts if this document is not yet created.
And, I can't edit this kind of data on invoice creation because it must be done at order level.
So I don't understand why it happen, but it happen on more than one client.
I'll hope that anyone can help me to solve this issue.
Kind regards,
Nuno Rodrigues

Hi Nuno,
the adresses of all Clients are stored in table adrc. If there are no changes in the order, the system takes the standard adress of the client. That is made for not having an extra adress for each order.
If you change the adress - the system will create a new adressnumber ( 999........ - see in VBPA ).
If you have different adressnumbers in your orders, you are not able th collect several orders into one delivery note - for the adressnumber ist normally a split-criteria.
Ich you will have an extra Adress for each Order, change the adress - for example by an user exit.
But if you have different adressnumbers - the delivery and the invoice will split the different orders - if you dont do something against in an user-exit.
Hans

No Data Change event generated for a XControl in a Type Def.

Hello,
Maybe I am missing something but the Data Change event of a XControl is not called when the XControl is used in a Type Def. or Strictly Type Def. (see the attached file).
There may be some logics behind it but it eludes me. Any idea of why or any idea of a workaround still keeping the Type Def. ?
Best Regards.
Julian
Windows XP SP2 & Windows Vista 64 - LV 8.5 & LV 8.5.1
Attachments:
XControl No Data Change event.zip ‏45 KB

Hi TWGomez,
Thank you for addressing this issue. It must be a XControl because it carries many implemented functions/methods (though there is none in the provided example).
Also consider that the provided non-working example is in fact a reduction of my actual problem (in a 1000-VI large application) to the smallest relevant elements. In fact I use a typedef of a mix of a lot of different XControls and normal controls, some of them being typedef, strictly typedef or normal controls and other XControls of XControls (of XControls...) in a object oriented like approach...
Hi Prashant,
I use a typedef to propagate its modifications automatically everywhere it is used in the application (a lot of places). As you imply a XControl would do the same, though one would like to construct a simple typedef when no additional functionality is wanted.
The remark "XControl=typedef+block diagram" is actually very neat (never thought of it that way) because it provides a workaround by transforming every typedef into a XControl. Thanks very much, I will explore this solution.
One issue remains: All normal controls update their displayed value when inserted into a typedef but not XControls. Data change event is not triggered. I known that XControls have some limitations (no array of XControls) but I would say, like TWGomez, that this is a “bug” considering the expected functionality.

How to schedule the webi report based on data changes in the report data

Hello,
I want to schedule a webi report based on data change in a column in the report.
The scenario is something like below:
1. If a data of a particular column changes from 2 to 3 than I would like to schedule this report and sent it to users mail box.
I know how to apply alerts or schedule a report or data tracking for capturing changes in the report but I dont know how to schedule the report only for data changes.
Anybody done this before.
Thanks
Gaurav

Hi,
May be these links can help you:
http://devnet.magicsoftware.com/en/library?book=en/iBOLT/&page=SAP_R_3_Master_Data_Distribution_Defining_Change_Pointers.htm
SEM-BCS: Load from data stream schedule
Attribute Change Run

Delivery date changed 4 times-called to ask what is going on and then best buy cancelled order

I ordered a 55 inch aquos with free ROKU stick for $599.00 on Sept. 22 (removed per forum guidlelines) and got a confirmed delivery of Sept. 26. Unfortunately, I received a call in the morning of the Sept. 26 and was told that delivery was pushed to Tues, Sept. 30.
On Monday, Sept. 29, I received an automated call informing me that the Tv will be delivered on Sept. 30 between 3:30 and 5:30. and I also received an email with the same information. Thirty minutes later I received another email stating that the delivery is again being pushed to Oct. 13. so I called customer service. I was told he can change the delivery date to Oct. 3 but call in the morning to confirm availability with warehouse.I called customer service on Sept. 30 to confirm availability and was assured that the Tv will be delivered on Oct. 3.
On Thursday Oct. 2nd, I received another email stating the order will not be delivered until Oct. 16. I remained calm and called customer service and after a very long hold time I was able to speak with a representative and again after a long hold to check what is going on, she informed me that the order is now cancelled since the item is discontinued. I told the representative that I already lost 3 days of work due to the delivery dates changing and since the TV has to be accepted by somebody 18 years or older I needed to be home. I asked if it is unreasonable to ask for the same exact TV but 1 size bigger since the 60 inch is available and in stock (but without the ROKU stick) but unfortunately I was told it is not possible. I asked to speak with a supervisor but they are all busy but she asked for my phone number so they can call me back in 20 min.. I waited but did not get a back from the supervisor the same day.
I called again today, Friday, Oct. 3 and I was assisted by a nice lady who after explaining my situation was sincere with her apology. She told me that she will call me back so she can speak with a supervisor about my situation. I asked her too if it is unreasonable to ask for the same exact TV but next size bigger since the one I was sold is no longer available and I lost 3 days of work due to the 3 changes in delivery dates. She affirmed that it is fair but have no authority to make decissions but will relay the history of the order to her superior so they can make a proper resolution.
After about 15 minutes I got a call back and was told that since the bigger TV is priced at 799.00 they will give me a 50.00 dsicount for the trouble. I declined the offer since I feel that $50.00 dollars for getting the run around and missing 3 days of work is not proper compensation and is an insult to any customer. I thanked her for trying and informed her that I am aware that it is not her fault and it is management who made this decission.
I sincerely feel that I should have been given the next size TV for the same price of my original purchase and I should have been given a ROKU stick (which I did not ask for) for my unpleasant experience.
We are $150.00 apart from getting a resolution but management feels like it is the right thing to do for cases like these. Being a best buy customer for many years, spending many thousand of dollars, I am puzzled why best buy would treat any customer the way they treated me. Please explain the policy so I can have a better understanding. The $150.00 difference can easily be recopued from my next purchase. In my opinion, it is not a very smart business practice to lose a customer this way. Again, please explain the policy to me so I can understand better.

Hello romcarlos1,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe. After pulling up your account, I noticed that has been two weeks since your TV purchase, and I’m sorry for any inconvenience this may have caused. I appreciate you allowing me the opportunity to explain what should have happened.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 4-hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. The particular television you wished to purchase is quite popular, however, and due to high demand, it’s currently on backorder in some areas of the country. This may explain why your delivery date was continuously pushed back unexpectedly, and why we needed to reschedule multiple times.
While in backordered status, however, an online order may be cancelled if you don’t wish to wait any longer and a different model may be purchase. Upon review of your order, I noticed that it was canceled upon your request. If you have since changed your mind and wish to wait for one to arrive, you may place a new order here.
It sounds like you wish to purchase a new TV entirely though, so I understand if you don’t wish to attempt a new order. While I cannot guarantee you a different outcome than the resolution already offered, I’d be glad to look into your case to see what other options may be available. Please know I have sent you a private message to collect further information from you. You may view this by logging into the forum and clicking on the envelope in the upper right-hand corner of the page.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

BAPI_CUSTOMERQUOTATION_CHANGE Contract date change

Hi,
Has anybody ever been able to change the contract start date & end date date of a quotation using BAPI_CUSTOMERQUOTATION_CHANGE ?
I understand I need to pass in the new dates in quotation_header_in with 'U' and 'X' indicators in quotation_header_inx. But I am receiving an error saying field is not editable!!
Has anybody tried or faced this before. I can use SD_VEDA_UPDATE to get the date change, but I want my condition records and contract dates to change simultaneously using BAPI instead of doing them seprately .
Thanks,
Regards,P

Hi Karin,
One solution may be to enter the statistical date forcebily thru user exits or BADIS.
Sreedhar

Is anyone else having problems with an iPhone 6 delivery date changing on them?

I sat up until 12:01am to pre order (2) iPhone 6's and (2) iPhone 6 +'s and they had a delivery date of 9/19 for both of the phones at the time I logged on to Verizon's preorder site. The system would not allow me to log in as an existing customer but it would allow me to order as a new customer. I kept trying to order new phones as an existing customer on two different computers and three different browsers without any luck. I finally decided to order them as a new customer and the order went right through the Verizon system without any problem. Two minutes later I received an email from Verizon requesting that I call them as soon as possible to complete the order. I called in and spoke to a rep that explained that I already was an existing customer and that I would need to use the "Existing Customer" preorder link. I explained the issues I was having and she said that I would still need to use that system when it was available. So I tried the existing customer link and it now let me through but the date for the iPhone 6 plus had slipped to 10/7 (It is now 1:30 am). I completed the transaction and it stated 9/19 delivery for iPhone 6 and 10/7 for the iPhone Plus. However once I received the email confirmation it stated that the delivery date for the phones was 10/7. I called Verizon customer service and stated my concern about the later delivery date for the iPhone 6 and they told me that the iPhone 6's would arrive on the 19th and the pluses would arrive on 10/7 so I did not change my order. This morning 9/19 8:00am I called in to inquire about my shipping confirmation numbers for the (2) iPhone 6's and the customer service rep (Robanya) told me that he would call me back at 1:00pm PST and give me the shipping confirmation numbers. He asked specifically which phone number he should call me back on and I gave him my cell number. After not receiving a call back from Robanya, I called Verizon customer service at 5:30pm and spoke Ryan James and he confirmed that the orders were placed on the 12th of Sept and that one system showed all of them due to be delivered 10/7. After insisting that Robanya that I spoke with earlier in the day said they were shipping today, Ryan got off the phone for 5-10 mins and then got back on and said that the iPhone 6's shipped yesterday on the 18th but he did not have a confirmation number. After pressing him that someone should have this confirmation number in Verizon he stated that the delivery dates were subject to change and that all the phones would probably ship on 10/7 and left it at that.
So after loosing sleep to pre order phones on Verizon, speaking with (3) different Verizon reps, I am rewarded by having my delivery date changed to 10/7 on my iPhone 6's which is the same delivery date they were quoting yesterday 9/18.
Did any one else have the same disappointing experience that I had?

Yes, pre-ordered iPhone 6 with a guaranteed delivery date of 19 September; took screen shots after the order just to have record of it.
Called Verizon 18 Sept because I hadn't received a tracking number yet, and was informed my phone would now ship 7 October. When I expressed that was different than what was promised and had proof, a manager came on the phone and confirmed that I should have a 19 Sept delivery date based on their records. She told me however she could not confirm when my order would ship.
19 Sept came and went with no phone delivery. I have tried calling Verizon, posting here, and posting on their FB page for customer service. Every rep I talked to (except for the first manager on 18 Sept) has been unable to admit that they mislabeled their product sales page, and mislead the customer. One rep told me the guaranteed delivery date was an "estimate"; when I asked her to show me on the website where it uses the term "estimate", she admitted it didn't communicate that, but still was unable to utter the words "we made a mistake".
VZW needs to take a 101 class in customer service and crises management; rule #1 is if you screw up, admit it! I know I am not going to get my iPhone as promised, but pretending like there is nothing wrong with that customer service experience is just making things worse. Not a single employee I have communicated with to date has attempted to do anything proactive to correct or mitigate the customer failure. I am truly amazed at how poorly VZW has been handling this to date; again (removed) happens with supply/demand, website errors, etc, but the failure to acknowledge how the screw up shafted a lot of (formally) loyal long time customers is criminal.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

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