R195 System Update - Scheduled to go live April 10th, 2014

On April 10th, 2014 we are going to push live a Business Catalyst system update.
While our next release main focus will be on Open Platform and the new Partner Program which aim to transform the product into an extensible platform providing partners all the tolls they need to build a successful web agency franchise, it will also include several updates and bug fixes targeting improvements in the core product. You can read below the list of issues fixed with the current release. For more details on the Open Platform and new Partner Program, check the Business Catalyst blog.
Issues fixed by April release
Issue #
Description
3706713
Fixed the Reset password link for e-mail accounts
3714499
Fixed an issue preventing admin users from accessing the passphrase for the offline payments when the Verify Offline Password dialog is shown
3713924
Fixed a display issue on retina monitors for the insert tag, toggle borders, show module toolbox buttons in the Campaign Content Editor
3713617
SBO Users with passwords not changed in last 90 days can't access Admin if user landing page is a CRM page or they come to Admin following a CRM link from an email
3715074
Fix product bulk actions (enable, disable, add, remove tag)
3729193
(Open Platform) Updated app loader to properly handle redirects to relative paths
3723982
(Open Platform) Fixed a typo in the application authorization screen
3722296
(Open Platform) Fixed an app loader issues which was throwing and error if appKey was starting with a non-alpha character
3714358
Fixed an issue in the Partner Portal causing the datacenter ID to be displayed instead of the lastname
3713858
Fixed an issue in the MyDetails page causing an unknown error when user was trying update personal information
3725808
(Open Platform) Fixed localization for "title" and "href" attributes in menu.json files which prevented localized strings to be displayed when Admin language was changed
3736972
(Open Platform) Fixed an issue with menu rendering "visible" attribute (in menu.json) which did not work as expected on sub-menu entries
3737096
(Open Platform) menu.json content updates are not reflected right away on Admin menu reload (cached info does not get invalidated)
Updated web app insert/update web forms to save false values for checkboxes that are not checked; previously the behavior was to leave the field empty which was inconsistent with the behavior of the admin user interface creating or updating web app items.
We are no longer recording visits from IPs that have been blacklisted
Fixed and issue on Chrome for Mac which was generating an error when users tried to upload PSD files
Fixed and issue preventing users to upload PNG files in the Edit Image dialog
(Open Platform) Excluded apps backed files from sitemap module and site search results
We hope you will enjoy this release and look forward to your feedback.
The Business Catalyst team

Hi Liam, I was using that new dropdown section but the Meta Description wasn't saving. I did 10 yesterday and today some were missing which I'd definitely done yesterday. (Maybe it's something to do with onesaas which exports and reimports the products to sync with our accounting and inventory system?)
To be on the safe side I'm now copying the data from meta description into a custom 1 field in case it vanished again i can recopy and paste it back and not loose hours of rewriting etc.
Plus I found the tag to show the more options-keywords on the pages too.
So what i've learnt (in case anyone else is as lost as me..)
Don't touch product page properties. (I'm going to go through and delete all mine)
On the product large layout page have:
<html>
    <head>
        <title>{tag_productmetatitle}</title>
        <meta content="{tag_productmetadescription}" name="description" />
        <meta content="{tag_tags}" name="keywords" />
        <meta content="{tag_productmetatitle}" property="og:title" />
        <meta content="{tag_productmetadescription}" property="og:description" />
    </head>
(Does that sound good Liam?)

Similar Messages

R190 System Update - Scheduled to go live September 10th, 2013

We are announcing a new Business Catalyst release, scheduled to go live on Tuesday, September 10th.
Please refer to our blog post for an overview of all major changes.
In this release, we're introducing the ability to set metadata for products, similar to the previous feature we've done for blogs.
To show the Products Meta description, change the HTML for the Individual Product Large Layout to include the corresponding tags in the <head> tag. You can use {tag_productmetatitle} and {tag_productmetadescription} to output the product title and meta description, and they can be used for other meta properties as well.
Here's a code snippet:
<html>
<head>
<title>{tag_productmetatitle}</title>
<meta content="{tag_productmetadescription}" name="description" />
<meta content="{tag_productmetatitle}" property="og:title" />
<meta content="{tag_productmetadescription}" property="og:description" />
</head>
<body>
...... rest of the product template code..........
</body>
</html>
To populate the Meta description for your products, you can use the product import - we've updated the export and the import files with a Product Meta Description column, it's the last column in the import template file.
Note: You still need to import all the product information (fill in all the rows and columns) even if only wanting to update the Product Meta Description.
Issues fixed in September release
Issue #
Description
3573073
When displaying webapp items, the output of {tag_addtofavorites} does not change to "Remove" once that webapp item is added to the favourites list
3573985
Viewing all campaigns causes a page crash, when having a large number of follow up campaigns
2892073
The Reports-> Summary-> Visitors-> Visits by source-> Referral report includes the site domain in the list of referrals
3117057
Re-arranging form fields is not saving properly, when having a large number of fields in the webform
3580368
Importing Wordpress blogs does not work with some specific import files
3591212
Customer Service Ticketing no longer sends emails to relationship users, when replying to a case
3590455
Customer Service Ticketing no longer sends emails to the BCC email address specified in the CST Settings
3567997
You get "An error occurred processing credit card" error when submitting a webform by using an Auto-fill browser extension, and that webform has the Anti-Bot Fraud Protection field enabled (has the module_ccsecurity in the webform HTML)
3579750
Orders placed through PayPal standard are processed at Paypal, even though the "Do not finalize my PayPal transactions" Paypal Standard option is enabled, under E-commerce->Payment Gateways
3513305
Enable ability to set meta data for catalog pages and products pages, without having 2 metadata descriptions on the products detail pages
3599751
Exporting campaign list subscribers downloads only 4 columns (full name, email address, optin status and subscribe date) - enable ability to download more customer details
3513665
Cannot set Role Responsible for Products through import/export of products
2876577
"Tax Never applies" product option is exported as a blank value like the "Tax Not applicable" option. Also, importing products with "Tax Never Applies" does not set the tax to "Tax never applies"
2866150
Pages imported as 301 redirects should be set to be "Excluded from search results" so they don't show up in the search results

Hi Liam, I was using that new dropdown section but the Meta Description wasn't saving. I did 10 yesterday and today some were missing which I'd definitely done yesterday. (Maybe it's something to do with onesaas which exports and reimports the products to sync with our accounting and inventory system?)
To be on the safe side I'm now copying the data from meta description into a custom 1 field in case it vanished again i can recopy and paste it back and not loose hours of rewriting etc.
Plus I found the tag to show the more options-keywords on the pages too.
So what i've learnt (in case anyone else is as lost as me..)
Don't touch product page properties. (I'm going to go through and delete all mine)
On the product large layout page have:
<html>
    <head>
        <title>{tag_productmetatitle}</title>
        <meta content="{tag_productmetadescription}" name="description" />
        <meta content="{tag_tags}" name="keywords" />
        <meta content="{tag_productmetatitle}" property="og:title" />
        <meta content="{tag_productmetadescription}" property="og:description" />
    </head>
(Does that sound good Liam?)

R184 System Update - Scheduled to go live March 26th, 2013

We are announcing a new Business Catalyst release, scheduled to go live on Tuesday, March 26th, between 1AM - 6AM PST.
Please refer to our blog post for an overview of all major changes.
Minor enhancements and cosmetic improvements
When disabling the web app item detail page a web app, the system will now hide the web app item URL, web app item preview, web app detail templates
Fixed some Internet Explorer 10 issues, impacting the WYSIWYG editor and the lists from the admin interface
Email campaigns wizard will now display the time zone to offer a better indication on when the campaign is scheduled to be sent
Page redirect protection will be enabled for all sites; if you plan to redirect users to external sites using PageID parameter, than you should whitelist the URL through the Secure Domain Redirect interface
New InContext editing interface
We're working on a new and improved replacement for our existing InContext Editing feature (ie. "Edit" mode), and are opening it up for public beta testing on your sites.
The new editing experience no longer relies on Flash/Flex and is written purely in HTML5/JavaScript. You can enable the new editing experience under Site Settings > Beta Features.
Issues fixed by May release
Issue #
Description
2792792
Products export will now save CSV files to allow HTML content being correctly read by Excel when opening the export file on Mac computers
2876636
Customers can now create Customer Reports on CRM Forms that include a + sign in the list of available values
2892073
Updated "Visits by source" report to exclude the site domain
2978194
Updated the ADORA template to remove an absolute link from the registration page
3078126
Updated {module_title} to add the "output" parameter which control what information will the module display: ID or Value;Available options for the parameters are: id and value; default value is id for backwards compatibility;
3318286
Fixed an issue in the Payment Gateway user interface that was blocking users from deselecting an Offline Payment method and use PayPal standard instead
3329461
Updated {module_productresults} to add the "Hide Secure Items" parameter that will allow users to hide products in secured catalogs. The parameter supports two values True and False; By default the module is set to false so that it preserves backwards compatibility.
3329489
Fixed an issue causing blog comment notifications to be sent to the wrong role
3055119
Fixed an issue causing the webapp role responsible to receive the comment notifications instead of the comment role selected
3334627
We've made the /ModulesTemplates folder available in webBasics and webBasics+ plan types so that partner can update the social media module layouts
3349030
Fixed an issue causing the Close button from CRM > Type Manager panel to not work on Internet Explorer 9
3316248
Fixed an issue that was causing invoice to be printed as a screenshot on Internet Explorer 9
3347303
Updated currency for South Georgia & South Sandwich Islands
3352869
Fixed an issue causing the delivery date to be moved to the next day when editing an email campaign
3359498
Removed references to Business Catalyst from the Java_DynMenusSelectedCSS.js script file for better white label support
3489941
Removed site plan and details link for webBasics and webBasics+ sites that are under consolidated billing
3506753
Getting started videos have been removed from Partner Portal
3513631
Fixed a bug in the new email editor that was removing spaces between words when creating links
3491721
Updated the Image Picker in the new email campaign editor to display image preview for images that contain spaces in their names
3514304
Fixed an issue that was blocking users from replicating a site for with product variations enabled
2591940
Improved performance on the old file manager so that it will compute and display dimensions for a larger number of images.
2736799
Fixed a bug that caused incorrect add to cart link to be generated by {tag_relatedproducts}
3101268
Updated the Tribecca template to make the My Cart link relative instead of absolute
3045069
Removed "Show more feeds" link from Weekly reports emails
3044175
Updated {module_pageaddress} so that it outputs the SEO friendly URL
3367788
Fixed an issue causing secure zone subscriptions to expire 1 day too early under certain cases
3488788
Fixed an issue causing secure pages to be listed multiple times in Pages list user interface
3487829
Fixed an issue that was generating an error in the Overall Summary chart for loyalty email campaigns
3363891
Fixed an issue that was causing the web app name to not be displayed in the Site Manager > Secure Zones > Secure Content when securing web app items
3489830
Updated SEO migration tool so that it will also migrate pages that only have SEO description defined
3502202
Updated database index to fix an incorrect attribute options ordering when outputted by {tag_attributes}
3107736
Updated email campaigns to prevent emails from being sent twice to the same email address, when the address was used simultaneously by a contact and a company
3433145
SEO - updated the web apps rendering so that it will display the web app item title, if defined in the page or detailed layout instead of the web app name
2968068
Fixed an issue on CRM > Orders interface that was causing the Print button to not be displayed right after creating a new order from admin
3475527
Updated the online editor to also display styles defined using IDs in the Apply CSS drop-down
Note: This bug fix was reverted
3487847
Fixed an issue preventing the WYSIWYG editor from inheriting CSS styles from templates
3434250
Fixed an issue where affilitate commisions were not recorded properly when using PayPal Standard as payment gateway
Message was edited by: Florin Carlig on April 29th, 2013

Hi Jack,
Let me help explain what tags we have presently that provides details about webapp A and B. It seems you might be slightly confused on the purpose of some of these tags and what they intend to output.
Here's a screen cast of an example located on my test site: http://test0101.testsuite.biz/test/test1
This is pretty much how it'll work based on the tags that we have available at this stage. If you are looking to set something up a bit differently let us know so we can possibly help you further.
In the meanwhile, many of these tags where just recently introduced in our March release. More details under "web app improvements".
- http://www.businesscatalyst.com/_blog/BC_Blog/post/Announcing_our_March_2013_system_update /
Let me know if you have any further questions or concerns.
Thanks,
-Sidney

R182 System Update - scheduled to go live December 4th, 2012

We are announcing a new Business Catalyst release, scheduled to go live on Tuesday, December 4th, between 1AM - 6AM PST.
Please see the blog post for an overview of all major changes.
Minor enhancements
Programmatically creating thumbnails from full size images now accepts a single dimension (width or height) and it always does proportional resize based on the dimension provided. (docs to be updated soon)
Bounce management updates - with this release, we are going to automatically unsubscribe and opt-out customers whose email addresses have hard bounced. Additionally, we have renamed the Invalid Email Addresses report into Hard Bounces and merged it with the Bounce report.
Import progress indicator - the import has been updated so that it now shows the import progress
Partner Portal updates: invoice list and comissions are now ordered descendent by date; additionally, the Billing tab now shows the Site ID next to each customer name
All charts are now rendered using a different library, leading to slightly different looks. There are no changes in chart data or functionality.
Issues fixed
Bug #
Description
2873659
Change customer's Secure Zone Subscriptions    date interval from 1920-2020 to 2000-2100
3078126
{module_title} displays the title ID instead of the customer's title e.g.    Mr, Mrs, etc
Note: this bug fix was reverted, and addressed in a future release
3156116
when using the import loyalty campaign template the customer anniversary    dates are pre-filled with 1-1-9999 date instead of empty
3176084
Total order amount wrong calculation for Netherlands, Espanol and Deutsch
3282902
Wholesaler price with volume discount: The quantity threshold value will    be updated with '.00' decimals after the first save and after a second save,    an error will be triggered
3323767
Company name is not displayed when a customer has more than one    relationship to a company, and one of the relationships has been deleted
3330266
Using a discount code for free shipping with a minimum total condition    ignores it and recomputes the total based on item prices only
3338670
The home address fields associated    to a customer are lost when clicking Enter in the CRM contact detail panel
3341625
If you are using custom templates to render a product the default    "list" template will appear after pressing the Add to cart button
3348888
CRM entries are created when comments are set to "Must be logged    in" in order to post, and one comments as Anonymous
3348939
When creating a campaign where the list of customers is over 2000, at the    last step "Preview and Send", the number of recipients remains on    "Calculating..."
3349824
BR tags are commented from menu items tooltip on Save
3350859
Sites with old no longer offered site plans cannot access FTP
3352094
Wholesale price always saved as zero
3355847
Viewing/editing a campaign, contentHolder or template file through the    File Manager logs the siteID as if it's the userID in the audit log
3353726
Large literature items over 10 Mb cannot be uploaded. It should work for    files up to 100mb
3354064
Cannot forward a non-WWW domain to a domain using the DNS tool once the    domain is already added in the admin panel
3354541
Backup layout is not displayed when the web app items are inserted    through the new toolbox
3359256
Disabled sites are not enabled if upgraded via Consolidated Billing    invoice on account
3359585
Cannot re-add a non-WWW domain if the DNS zone is created and you have    removed it from your site
3362275
Product template restored to default when using product grouping    functionality in site frontend e.g. module_product,CatID,ProdID    template="" - functionality broken
3362972
Cannot create subdomains with more than one level after the first domain.
2599509
{tag_capacitydescription} rendering "Full" even though there is    1 seat available in the booking
2638884
Secure zone 'Frequency of Membership Renewal' option failing when    selecting 'once' with non recurring Payment gateway
2732950
Change the Norwegian word â€œlaurdagâ€ into â€œlÃ¸rdagâ€
2814482
Sorting literature items doesn't work properly in Admin when filtering by    one letter
3000564
Unclassified web app items are imported as classified with previous item    classification
3090411
Campaigns are sent even though the site has been marked as deleted
3110319
Pressing the Back button to return to the checkout form will load the    default engilsh version of the checkout form
3189476
Campaign emails do not respect the standard for the Message-Id field
2567870
Moving dynamic menu items using the â€˜right click > Move up/downâ€™    seems to intermittently skip a few places
2758568
The tax is not recorded against the order if the initial payment fails    and the second payment is successful
2832245
Exporting to PDF bounced reports for email campaign throws system error
2842411
The webapp import hangs when having a large amount of custom fields
2841512
[Reports] If you create a Customer and Order and use both "Product    Purchased with Details" and "Products Purchased" options you    will get the "An error occurred" message
2952394
Checkout form on the Cadac template is unusable
3225813
Newly created sites from templates, scratch or replicated sites shouldn't    have a sitemap.xml file, even if the original site has it
3301285
SEO friendly URL column when importing a catalog is marked in admin panel    as optional, but this information is mandatory
3311966
Static file cache invalidation fails occasionally, causing old file    version to be served even though it has been modified

Thanks for this Jackson. Looks like my client was hit by [2758568].   Please could you clarify if "Issues fixed" mean the fix is currenly live on the system or if it will be fixed on the 4 December roll out.

R183 System Update - Scheduled to go live January 22nd, 2013

We are announcing a new Business Catalyst release, scheduled to go live on January 22nd, 2013.
Please refer to our official blog post for feature highlights and other major improvements slated for this release.
Minor enhancements and cosmetic improvements
Grid state persistence - with this release, most of the item lists displayed in the new admin user interface will remember the page and the sorting applied on a list when returning from a detail page
Edit page properties in the new file manager - when editing a page in the new File Manager, users can now edit the page properties like SEO metadata, workflows, or page visibility
Updated Email Marketing wizard - we have simplified the email campaign wizard and merged the Type and Details step into a single one, updated the controls for setting up one-off and loyalty campaigns and moved the Email Campaign subject into the content tab
Secure domain redirects - starting with this release, all sites will have this feature turned on; if you redirect users to external websites, you should add those into the Secure Domain Redirect list
SPAM improvements - comment workflow emails are no longer sent when a comment is marked as SPAM
Limit the comment size - Starting with this release we will be limiting the number of characters per comment to 4000
URL Redirects have been moved from Page Details into Site Settings menu
Display how many subscribers are into a Secure zone in the secure zone list view
Renamed Advanced View tab from pages screen into List View and made it default for new sites
After sending a Campaign, don't show an error when redirected to the Stats tab
Site Manager > Pages - Advanced view buttons don't have the same height. Might be reproducible in other screens as well.
Updated styling for Find a Customer link found in some CRM screens
Updated styling for date picker in filters
Fixed icons alignment in the left menu + redesign some icons to be more relevant to the menu entry
Fixed footer spacing in some screens (it's not always the same)
Page status (draft/live) was sometimes shown in grey
Table list headers font-size is not the size in specs (all over the UI)
Consistency improvements for links color (we had 5 different tones of blue, now we have just one as in specs)
Site Manager > Page Details - Breadcrumb has the correct caption Pages instead of Web Pages
Web Forms field categories wrap on the second line when the window is resized although the screen is optimized for low resolutions screens.
Wizard tabs have different colors depending on the screen.
Issues fixed by January release
Issue #
Description
3157574
Updated catalog import to fix an issue causing the import to generate incorrect URLs when more than one sub catalogs were created
3164429
Enforced shipping tax validation to prevent site customers from bypassing the shipping tax payment
3343967
Updated the Site Setting > File Manager to prevent users from creating folders that contain # in their name
3365127
Fixed an issue on list views that was causing an incorrect datetime sort (was sorting alphabetically by date instead of actual date)
3373342
Fixed an issue that intermittently generated an error when when accessing the BC Toolbox panel, via the   admin console
3377475
Updated secure zone login to prevent an "Secure Zone Access Expired" error being displayed when trying to log in a secure zone in some cases
3430574
Fixed an issue causing muCommander to corrupt files on upload using SFTP
3430529
Fixed a file system issue that was not preventing SFTP clients from retrieving missing or corrupt files on the remote storage and overwrite the client local files
3428565
Fixed an issue preventing users from connecting to sites on SFTP, using FireFTP
3430571
Fixed some issues causing CuteFTP and muCommander for Mac to corrupt files on   upload
2908470
Updated {tag_recipientfirstname} so that it will render an empty string instead of "Recipient" if first name is empty
2567870
Updated the Dynamic Menu sorting functionality to fix an issue that was causing menu items to intermittently skip a few places
2567955
Fixed an issue causing state tax to not be covered by the gift voucher payments on some   occasions
2567515
Fixed an issue causing the Web App Edit Layout to not populate checkboxes that have   the ampersand & in the name
2753571
Creating a new Free Shipping Type Option hides all other   pre-configured shipping options in front-end for all the sub-domains of a   website
3227500
Fixed "Add RSS channels to a WebPage" and "Get RSS   HTML code" links from the "Actions" dropdown list in the new admin user interface
3344567
Fixed an issue preventing the get RSS HTML code link from working on the new admin user interface
3220522
Returning URL for DIBS payment gateway blank
3217223
Fixed an issue causing incorrect data to be displayed when using affiliate program tags: {tag_referralslastmonth} and   {tag_referralslastweek}
3343296
Fixed a an issue causing the line item descriptions displayed on a packaing slip layout to be mis-aligned
2801224
Updated tag_productlist sorting. The sortBy parameter can now accept "releasedate" and "expirydate" parameters. We also added the ability to sort ascending or descending for any sort type. Example: in order to sort by release date ascending, use "releasedate asc". In order to order by expiry date descending use "expirydate desc" or simply "expirydate" which will work as before (dates are descending by default).
Deprecated functionality
{tag_tellafriend} and {tag_tellafriendurl} will no longer be available for use in email campaigns. Existing campaigns will continue to work as designed.

Issues:
1. The ecommerce Stock attribute beta is live with the bugs reported in beta. Including the main one where if you have products with stock attributes, despite them rendering in the export file you can never import products back into the system because of stock sku features. Deleting all products allows you to upload with all sku information as a work around but on some uploads stocks are reset to 0.
2. Intermintant permission issues creating folders that have same name as web apps.
3. Can not make folders in BC editor (under develop) that are existing web apps
4. If you move a pre existing page via FTP into a new created web app folder and rename it to index.html It will not work. In the admin it has no file extension so you have to add it there.
5. Just had it confirmed by live chat support who replicated it on a demo site. Securezone update details form with custom CRM fields.
CRM fields will render current data but will not update the custom CRM fields in the crm on submission of the form.

System Update - scheduling updates

I have a Lenovo SL500 and have System Update installed. I would like to schedule update automatically with System Update, and was led to believe this could be done. Indeed, the "Help" contains a topic, "Scheduling updates". This topic tells me to "Click *Schedule Updates* on the left menu". However, I do not see "*Schedule Updates*" on the left menu.
My left menu, in System Update, comprises the following items:
* Welcome
* Get new updates
* Install deferred updates
Advanced:
* View installation history
* Restore hidden updates
I have ThinkVantage System Update 3 installed, version 3.14.0024. This is on Windows Vista Home Basic.
What gives? Why can I not see "*Schedule Updates*", and/or how do I get it to appear?
tia,
mooncow

This is a mistake of TVSU. Hotkeys 3.87 isn't for your T530. Please ignore it while we fix the mistake on our side.
As for APS, it will install on SSD system but it doesn't provide any benefit.

Lenovo System Update 5.0.3 failes to download packages

Hello,
SU shows an error dialog saying "An error occurred while downloading packages.".
I reinstalled SU and Solution Center and updated BIOS. But it still does not work...
I checked several posts in this community.
System Update fails to download updates
Lenovo System Update 5.03 on T430u doesn't report software updates
And I knew that tvsu_log_xxx.txt has important information for debugging.
It turned out that SU failed to download "HelloLevel_9_08_00.xml" for the following reason.
"An error ocurred while setting the digital certificates for this download"
What is this? Do the digital certificates mean SSL certificate?
Anyone know how to solve this?
Regards,
Yusuke Yamasaki
systeminfo
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Manufacturer: LENOVO
System Model: 20ANCTO1WW
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14
tvsu_log_140219182345.txt
[Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45
Info 2014-02-19 , 06:23:45
場所 Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2014-02-19 , 06:23:45
場所 Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2014-02-19 , 06:23:46
場所 Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: JP
The default language is: JP
The OS language is: JP
The language loaded type is: OS
Severe 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.18444
Info 2014-02-19 , 06:23:46
場所 Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2014-02-19 , 06:23:50
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_08_00
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:50
場所 Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2014-02-19 , 06:23:50
場所 Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: An error ocurred while setting the digital certificates for this download
Exception:
Message: 'System.Net.ServicePointManager' のタイプ初期化子が例外をスローしました。
Type: System.TypeInitializationException
場所 System.Net.ServicePointManager.set_CertificatePolicy(ICertificatePolicy value)
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Status set to FAILED
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Message: Some error occurred in download module :
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): JP
MTM: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Severe 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 System.Configuration.ConfigurationManager.PrepareConfigSystem()
場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
場所 System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
場所 System.Net.Configuration.WebRequestModulesSectionInternal.GetSection()
場所 System.Net.WebRequest.get_PrefixList()
場所 System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
場所 System.Net.WebRequest.Create(String requestUriString)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.IfModifiedSince(String url, DateTime dtSince, DateTime& dtActual)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting DONE status.
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception is種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.Start()
場所 Tvsu.Engine.Task.Task.StartExecution()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.StartExecution()
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:58
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:24:02
場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
Message: Context Help will be displayed.
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2014-02-19 , 06:24:09
場所 Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2014-02-19 , 06:24:09
場所 Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
Solved!
Go to Solution.

I'm having a similar problem with 5.0.5. Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there. Errors below in the log.
If I look at the XML file mentioned below, it's zero-length (empty).
Severe 2014-04-01 , 05:43:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2014-04-01 , 05:43:17
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Index and length must refer to a location within the string.
Parameter name: length
Type: System.ArgumentOutOfRangeException
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Severe 2014-04-01 , 05:43:18
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while downloading packages. >

System Update fails to download updates

SU returns an error saying "An error occurred while downloading packages.". I reinstalled SU, Solution Center etc. to no avail. It used to work but now it's failing consistently... What to look for or to change to get it back?
Thanks in advance.
SU version 5.03.008 on Windows 8.1 64 bit
Solved!
Go to Solution.

Thanks for your help. Here are the lines where the error occurs:
Info   2014-02-07 , 10:19:31
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe   2014-02-07 , 10:19:31
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Info   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Downloaded
Info   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   Message: Parsing the UDF file
Severe   2014-02-07 , 10:19:31
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml, this XML file is not well-formed
   Exception:
       Message: Root element is missing.
       Type: System.Xml.XmlException
           at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
   at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
   at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   at Tvsu.Engine.Process.HelloProcess.Start()
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather minimal.....
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info   2014-02-07 , 10:19:31
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
And then:
Info   2014-02-07 , 10:19:34
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Connection settings bean found for download.lenovo.com
Info   2014-02-07 , 10:19:34
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe   2014-02-07 , 10:19:34
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Info   2014-02-07 , 10:19:35
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogFileLocation(String catalogDescritorFile)
   Message: Catalog file server path = https://download.lenovo.com/catalog//2355_Win8.xml, local path = C:\ProgramData\Lenovo\SystemUpdate\session\2355_Win8.xml, CRC = 0ce3cef34579574cfad468b8f00c5871e97deed53f5027dafd9db079218330f5
Severe   2014-02-07 , 10:19:35
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: An error ocurred while contacting the help center
   Exception:
       Message: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.
       Type: System.InvalidOperationException
           at System.Security.Cryptography.SHA256Managed..ctor()
   at Tvt.Util.CrcGenerator.GetSHA256Hash(String fileName)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogFile()
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info   2014-02-07 , 10:19:35
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2014-02-07 , 10:19:35
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info   2014-02-07 , 10:19:35
   at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
   Message: Setting FAILED status.
Info   2014-02-07 , 10:19:35
   at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsukernel.Logic.ProgressThread.InitSearch()
Info   2014-02-07 , 10:19:35
   at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
   Message: Showing ERROR Message: < An error occurred while downloading packages. >

Problem with live streaming video after system updates

Dear all,
I hope you can assist me on this.
Yesterday, I downloaded the following automatic updates: iLife Support 9.0.4, Remote Desktop Client update 3.4, Mac OS X Update Combined 10.6.7, Airport Utility 5.5.2.
After that, I could NO MORE watch live streaming channels. To be precise, l can properly hear the sound, but not see the video.
I wish to underline the fact that before installing the automatic updates listed above, I had a clear sound and video of all live streaming sites.
I downloaded the latest versions of JAVA and Flash, but unfortunately they didn't solve the problem.
Therefore, I am quite sure the live streaming disfunction has to do with the system automatic updates. Is there any way to uninstall yesterday's updates without compromising the various softwares and OS performance?
What else could be if not related to the system updates?
Looking forward to hearing from you. Thanks in advance.

Stan,
I hadn't heard of gspot before. I downloaded it and it looks like a nice, handy tool. Thanks.
After running it, I didn't see anything that caught my eye as unusual (corrupt file, unknown codec, etc.) I have posted a screenshot at the following URL if you care to look.
www.cbvideo.com/gspot/gspot-out.jpg
Now, let me add to the mystery. I was just able to burn it without incident with Encore 1.5 and the same chapter mark locations. There are only two things I can think of that would be possible causes. 1) something quirky about CS3, even though I've not had any prior problems in two years with it for my business OR 2) the file had become corrupted when moving from the capture computer (the older computer with 1.5) to the newer computer (with CS3). As the file seems to be okay on the 2nd computer (plays fine in WMP and imports into both Premiere and Encore), I'm leaning toward #1.
I have been able to successfully work around the problem to finish this job for the client, but I'd still like to know what's going on for future reference. If anyone has other ideas, please let me know.
Robert

CS6 on W7-64 worked fine since April 2013. After a general system update its activation is not recognized anymore. The activation key is suddenly invalid. I uninstalled the sofware and tried to reinstall. Failed. How to get my activation key valid again?

CS6 on W7-64 worked fine since April 2013. After a general system update its activation is not recognized anymore. The activation key is suddenly invalid. I uninstalled the sofware and tried to reinstall. Failed. How to get my activation key valid again?

Error "The serial number is not valid for this product" | Creative Suite

I can't click on Schedule updates in System update!

In System update I can't click on Schedule updates because it's disabled (grey).
Why? How to Schedule updates to manually?

Please update your Firefox to latest version of Firefox 25
Download from official Google play
*https://play.google.com/store/apps/details?id=org.mozilla.firefox
and give a try

Excite PRO 3G connection not work after system update

Hello, I live in Italy and on last Sunday (january 26th) my Excite PRO tablet (model AT10LE-A-10H) got the Android version 4.3.201121220.35. After restart my wifi works fine, all other app work fine, but my 3g connection doesn't work, mobile network bar is empty and it says "no service". My sim card is ok. I used this sim card before the system update and I didn't get any problem with Android 4.2.2.
Please help me I'm waiting for your help.
Thank you
Regards

This is the forums for Toshiba USA. Unfortunately, we don't have informaiton about your model. You may want to contact Toshiba in your region. You could check the Toshiba Europe forums.
- Peter

I recently did a system update and installed Yosemite on my Mac. Now I am unable to open CS5 at all. The error message I get is this: "To open Adobe Photoshop CS5.1, you need to install legacy Java SE 6 runtime." I have tried downloading this and it still

I recently did a system update and installed Yosemite on my Mac. Now I am unable to open CS5 at all. The error message I get is this: "To open Adobe Photoshop CS5.1, you need to install legacy Java SE 6 runtime." I have tried downloading this and it still gives me the same mess

In the details it is mentioned that it is an outdated version of Java.
Is this a security risk that i need to live with to get CS5 to run with Yosemite?
Also i need to reject messages from Java in the future about updates, or not?
thx for any input

BAPI to create and update scheduling agreement (type LZM) in ECC

Hi,
We have a requirement to create and update scheduling agreement of type LZM in ECC from an external system.
Is there a BAPI available for this in ECC 6.0 which can be used?
The integration is using PI.
Regards,
Srivatsan

Hello,
Please use the T-code "SE93" and then click on Display option after entering the T-code. After entering into the detail screen of the T-code, you shall find option to click on OBJECT LIST and then enter into the Function Group. Now enter the T-code and then click on function module and a list of function module will be displayed in referrence to the T-code.
For your easy reference i have also mentioned the flow.
SE93 --> Use tcode (eg. VA01) > display> Object list ---> Function Groups --> Tcode ---> Function module.
Regards,
Sarthak

T61P - System Update build: 5.02.0011 - Error occurred while gathering user information

I have issues with SU with my Lenovo t61p
Win8Pro x64
[Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
Info 2013-04-29 , 01:31:43
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2013-04-29 , 01:31:43
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2013-04-29 , 01:31:44
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Obtaining information from the Enviroment Manager...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Ends...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Sending Values to the SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Starting Validation Process!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All validations have been processed!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Writting to the registry...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All values were saved on the Registry!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Reloading Scheduler
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - The Scheduler was reloaded
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: All values sent to SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager ends...
Severe 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 2.0.50727.6400
Info 2013-04-29 , 01:31:44
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:44
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2013-04-29 , 01:31:49
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2013-04-29 , 01:31:49
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_03_00
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2013-04-29 , 01:31:49
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2013-04-29 , 01:31:49
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2013-04-29 , 01:31:49
at Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2013-04-29 , 01:31:53
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 6458BS9
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: An error ocurred while using the MappingParser
Exception:
Message: There is not entry for the key SRM
Type: System.NullReferenceException
at Tvt.Mapping.Languages.get_Item(String tla)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: A value could not be mapped when using the MappingParser or eGather execution failed
Exception:
Message: Error getting MappingParser properties
Type: Tvsu.Engine.Process.MappingInterfaceException
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2013-04-29 , 01:31:53
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2013-04-29 , 01:31:53
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2013-04-29 , 01:31:53
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2013-04-29 , 01:31:55
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:55
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:57
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2013-04-29 , 01:31:57
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2013-04-29 , 01:31:59
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2013-04-29 , 01:31:59
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2013-04-29 , 01:31:59
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2013-04-29 , 01:31:59
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application

You have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
Run windows update and make sure .netframework is current.
Did you upgrade from win 7?

R195 System Update - Scheduled to go live April 10th, 2014

Similar Messages

Maybe you are looking for