Random error scanning batches

Question

Hello,
  I have a system with Windows 7 and Acrobat XI standard.  They have a good amount of scans, so they normally break them up into 2-3 batches.  They get prompted after each batch to continue or complete the scan.  There doesn't appear to be a pattern as when the error appears.  It's usually in the middle of a scan and then they have to restart.  I've tried reinstalling Acrobat (does it with no updates), applied all Windows updates, updated the Twain driver for the Fujitsu Fi-6130, re-created user profile, uninstalled AV, ran hw diagnostics, but nothing seems to help this issue.  The workstation is not even a year old and it has an i5 and 4GB of memory.  The system they had before this had similar specs but using Acrobat X and we didn't have any issues with that one. 
Error:
Any assistance or suggestions would be much appreciated.
Thanks,
Ross

Answer 1

Varinder,
  I appreciate the instructions and assistance.  Users kept closing out Acrobat but I was eventually able to get a dump file with the error.
Microsoft (R) Windows Debugger Version 6.3.9600.17298 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\temp\temp.dmp]
User Mini Dump File with Full Memory: Only application data is available
Comment: '
*** procdump  -e -ma acrobat.exe c:\temp\test.dmp
*** Unhandled exception: C0000005.ACCESS_VIOLATION'
WARNING: Whitespace at end of path element
Error: Empty Path.
Symbol search path is: http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Mon Mar  9 09:22:11.000 2015 (UTC - 5:00)
System Uptime: 5 days 20:44:07.575
Process Uptime: 2 days 17:00:30.000
Loading unloaded module list
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(118c.3c0): Access violation - code c0000005 (first/second chance not available)
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for Acrobat.dll -
eax=0069d7bd ebx=00000000 ecx=00998c80 edx=004afc94 esi=05290001 edi=05278338
eip=68edf889 esp=0016af60 ebp=0016b254 iopl=0         nv up ei pl nz na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
Acrobat_68d60000!CTJPEGDecoderRelease+0x1d8a9:
68edf889 f0ff08          lock dec dword ptr [eax]     ds:002b:0069d7bd=????????
Thank you,
Shane