Re: Broadband usage alerts being sent to incorrect...

Steve
Re: Broadband alerts going to wrong email address
I have exactly the problem you described and also had long fruitless discussions with BT. Did you mange to resolve the problem and how?
Many thanks
peterwot
Solved!
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I have the same problem as described in earlier posts ie sudden and unexplained increase in broadband use followed by a £5 charge. On investigation it emerges that alerts had been sent to an email address totally unknown to me and not the primary email as listed in my profile last ten years. Fruitless conversations with Customer Care team who say it cannot be changed although a BT error. When passed to Technical Support for further attempts the line predictably goes dead. Informed - in writing - they do not have an email address I can use!
How can I change the incorrect email address being used by BT for alerts?
Why is my broadband allowance suddenly being exceeded when I never download films, music etc?
Is one of the moderators able to help me please?
Many thanks
peterwot

Similar Messages

Broadband usage alerts being sent to wrong e-mail ...

When I log into MyBT and go to Broadband usage it says the alerts for usage close to or over the limit are being sent to an e-mail address I never set up. On one occasion this has resulted in me being charged £5 for exceeding the limit, which I think unfair as I wasn't receiving the alerts. Over the past 5 months I have had several unsuccessful attempts at getting BT Technical Support to change the e-mail address, wasting hours of each other's time.
This evening, I got through to the Orders Management Team and was told the e-mail address the alerts are being sent to is my primary e-mail address (which it isn't) and that they can't change it. However, they did give me a temporary password to access the said e-mail account. I've logged in and as well as the missing alerts, there's lots of unwanted messages in the Spam folder - amazing since I've never used this e-mail address!
A direct quote from the BT website is: We will send emails to your active BT primary email address (e.g. btinternet.com) that was set up when you ordered broadband or an alternative email address that you have given us for the purpose of contacting you.
So, my question to BT is if their Technical Support and OMT can't change the e-mail address these alerts are sent to, who can?
Solved!
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Hi Steve_C,
If you fill out the contact us link in the about me section of my profile, we can take a look at this for you.
Cheers,
Chris
BT Mod Team
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Diagnostic and usage still being sent after shutting it off

My Mountain Lion workstation is still sending Diagnostic and usage information after I have shut that option off. It includes contact information. How can I prevent this without using the gui?

Unfortunately this is not thwarted case as I stated in thelog it is still sending and I m able to confirm this through the network as ssl to network 10.x.x.x apples network
Sent from Samsung MobileApple Support Communities Updates <[email protected]> wrote:
You received a reply
dwbrecovery has replied to your question. You can view the full discussion in Apple Support Communities.
Diagnostic and usage still being sent after shutting it off
Hi,
- SubmitDiagInfo does run periodically to clean up any diagnostic and usage info created a month ago and is no longer needed.
- Since you have set no reporting, SubmitDiagInfo will not collect and send to Apple diagnostic info. not yet sent.
https://developer.apple.com/library/mac/documentation/Darwin/Reference/Manpages/ man8/SubmitDiagInfo.8.html
Hope this helps
Correct Answer
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Summary Alert Issues - Summary Alert Being Sent Out as Multiple Emails

I'm sure many of you have seen the various posts online about Summary Alerts that are supposed to show changes over the last 24hrs in a single email being sent out as either multiple emails containing a random number of items per email, or individual emails
for each item that was updated. The question I have is... Has this issue been resolved with SP2 or any of the Post-SP CUs?
One of my users mentioned that the August 2014 CU was supposed to have a fix for this issue, but I am unable to find any documentation specifically mentioning alert handling or the Summary Alert issue mentioned above.
Current Environment is SP1 + Aug 2013 CU (We're a tad behind -- but I'm working on that)
Any information would be helpful.
Thank you!
MH

Hi,
I suggest you to delete the existing Rule and setup a New Rule.
I have tested this on my lab and it works fine.
You might want to refer to the below article on Setting up Alert Notifications
https://msdn.microsoft.com/en-us/library/azure/dn306638.aspx?f=255&MSPPError=-2147217396
Hope this helps !
Regards,
Sowmya

Replies to my emails from others- being sent to incorrect email account

I am having issues receiving reply emails from friends to my yahoo email account- don't know where to start.
Palm Treo 800.
Set up Yahoo as email account on my device.
used to use a hotmail address, and when I send out emails from both home and my device, when I receive replies from friends/colleagues somehow the replies are going to my hotmail email.
They tell me they have deleted me as a hotmail contact but still replies are going automatically to hotmail.
I use microsoft outlook express and think it has something to do with when I set up that as an account. I don't know how/where to troubleshoot but I know when I set up Outlook Express I tried to sign up using my hotmail account but it is not supported?
Thanks.
Keith
Post relates to: Palm TX

Check the outgoing mail server settings in your account on the Treo and see if it is set for your yahoo account.
Make sure it is not set for the Hotmail account.
Click on the following link to the kb.palm.com webpage for the article regarding How to set up a POP/IMAP account on Windows Mobile 6.1.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=14909
If you still have problems, create a new account on the Treo for your yahoo account and delete the current account.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/treo/800w/sprint/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Broadband Usage and Alert Emails

I am losing the will to live, just noticed that my Direct Debit for BT has come out of my bank account and is twice the normal amount. Logged in to view bill on line and although have a 40gb monthly broadband usage have been charged for going over by 41gb! average monthly usage is 18gb! Haven't done anything different, don't understand why this is so high. Apparently email alerts have been sent to my bt email address hat I have never used and an old work email address for a job that I left over a year ago. Can't find anywhere that shows how and when my 71gb of usage has been derived at or anywhere to change my email alert address. What is even more interesting is that my bt account alert email address is current but no emails have ever been sent regarding broadband! Not happy.

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
This link on my personal website may help.
Why is my broadband usage so high?
If you login to MyBT, you should be able to change the e-mail address on your profile.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I am automating the process of sending appointment reminders to my clients. I started with an alert with an email in calendar using the clients email address as a custom entry in my me card in my contacts. this was resulting in three emails being sent wit

I am automating the process of sending appointment reminders to my clients. I started with an alert with an email in calendar using the clients email address as a custom entry in my me card in my contacts. this was resulting in three emails being sent with slightly different versions of the same address (see my previous post). Heating someone else's suggestion I created a workflow file to send an email and calling that file from an alert on my calendar. This is working and sends only one email to the client.
My calendar is on I cloud and I access it from three different computers so I can keep my appointment calendar current. The files that send the email only exist on one computer. My other computers show error messages when those emails get sent. It seems that each computer wants to send the email. It's a small problem but is there a way that I could not get those alerts.
But appreciate any thoughts about this. It seems like both problems might be related to the iCloud system.
Thank you in advance,
Michael

Good work, catch so far Michael, does seem to be a "feature" of iCloud syncing, not sure what you could do to disable it.

AC 5.3 Critical Action Alert Emails not being sent

HI:
We have set up Critical Action alerts for a couple of transactions and while the on-line alert logs are being generated correctly, the alert email is not being sent to the Risk Owner.
Does anyone know where I can trouble shoot this issue?
Thanks,
Margaret

>
Alpesh Parmar wrote:
> Margaret,
>
> Have you set up the SMTP server in visual admin? RAR needs to use this server details to send out an email.
>
> Alpesh
Hi AlpeshMargaret,
Where are the instructions for setting up the SMTP server in visual admin for the purpose of Alert Generation? I am not seeing this in the Configuration Guide. Could you point me to the correct documentation?
Thanks!
Jes

Alerts not being sent

Alerts are currently only being sent if the person who created the alert is a recipient. This is a huge problem. Alerts are a big selling feature of Business One, however we just learned that alerts are not being sent unless the person that created the alert is also a recipient. We have clients who might send 75 - 100 alerts per day. Especially useful for sending email alerts to sales personnel or technicians in the field who do not have access to SAP Business One. To say that the person who created the alerts (normally manager) must be a recipient is not practical. Most clients have a user who must use the manager login so they get the alerts.
If this is the only solution, SAP should provide a free user that can only create and setup alerts thus would no longer be a problem

Yes I am sure and the following is the information received from SAP escalation pasted into this post
Case 1
Manager is logged in ONLY
Manager configures an alert and Sends the alert to Sophie( tick Email box )
Results => alert will not be received via email
Case 2
Manager is logged in ONLY
Manager configures an alert and Sends the alert to Sophie and Manager
Results => alert will be received via email by Sophie and manager as manager is one of the recipients.
Case 3
Manager is logged in ONLY
Sophie Logs in
Results => alert from Case 1+ 2 are received via email, as Sophie is a recipient
=> It seems that one of the recipients needs to be logged to B1 in order to trigger the email sending process.

Email from BT giving incorrect Broadband usage

I keep getting emails telling me I am close to, or exceeding, my 10GB broadband limit which starts thus:-
Dear Customer,
We thought you'd like to know that, so far in August, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service.
My August usage at this point is 2.45GB.
Despite repeated calls to the BT help desk, who assure me that I would never receive another such mail, they keep coming. Does anyone know whats happening here?
Solved!
Go to Solution.

Wellington wrote:
I used the broadband usage link in MYBT. Which setting on the homehub gives this info? And where is the old method?
All other emails from BT has my name in the salutation this has just Dear Customer!
The "Old" Broadband monitor should be obtained from this link
http://www.bt.com/appsyouraccount/usage/viewYourBroadbandUsage.do?acKey=705437
Note you will need to login to your MyBT account if you have not already done so.
The "New" monitor can be obtained by clicking on the Usage Monitor link in the email you got from BT. It is worthwhile to do this as it has the telephone number embedded in it for the broadband service the email is about. This would check that the email is for the service you think it is for.
The usage recorded by your Home Hub can be obtained by going to the Hubs homepage, clicking on settings, logging in, clicking on Advanced Settings, Continue to advanced settings , Broadband, and then looking at the Internet page.
Despite what others have posted this is the best and most reliable way for a most users to check BT's figures but note the caveats in the thread below particularly if your Hub disconnects on a daily basis.
See this thread for further information.
http://community.bt.com/t5/Other-BB-Queries/BT-s-Incorrect-Usage-Monitor/m-p/496547#M21432

Email alerts not being sent

have configured some alerts on grid control but even though I can see the metric thresholds being broken there are no emails being sent
anyone got any ideas why this might be happening?
thanks

hi,
try the following procedure
if grid control alerts are not being sent out to email etc try running the
following scripts as the sysman user on the primary database
exec emd_maintenance.remove_em_dbms_jobs
exec emd_maintenance.submit_em_dbms_jobsregards
Alan

HT5622 I have incorrectly entered an email address that is not valid. I have requested the change to the correct email but if cannot verify it as the verification email is being sent to the email address that I entered incorrectly and is invalid. Help!

I have incorrectly entered an email address that is not valid. I have requested the change to the correct email but if cannot verify it as the verification email is being sent to the email address that I entered incorrectly and is invalid. Help!

Hey Givemepaperandapen,
Thanks for using Apple Support Communities.
For more information, take a look at:
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/he68
How to edit or change your Apple ID and primary email address
Have a nice day,
Mario

BT Broadband Usage Incorrect?

I'm having problems with BT charging me for broadband usage over my 10GB monthly limit which I haven't used. (BT charged me £12 extra for January claiming I went over my limit by 12 GB)
I have cancelled my BT Vision subscription and no longer use the BT Vision - On Demand service., although BT support say BT Vision doesn't count towards your usage, I don't trust them.
The Homehub manager states I have used nearly 7 GB in the last 7 days. I am monitoring my usage from my PC and laptop with Tautology Bandwidth meter but this only shows 3.5GB for this month so far 1st to 18th Feb.
BT support say I've used nearly 10 GB so far this month. I've checked my wireless security - using WEP encryption and am not using any other devices and cannot see any other devices from the Homehub manager -
This seems to be the only service where the supplier controls the information and you have to take their word for it. What a public uproar there if your gas or electric supplier could hide your usage and then just send you a bill.
I am going to take this up with OFCOM.
It seems some ISPs provide realtime usage information eg Eclipse Internet:
How do I check my usage?
You can check your usage in your My Eclipse account; simply log in and go to the online usage tracker to check your actual usage against your package allowance in real time. We’ll also send you email reminders when you have reached 50%, 75% and 90% of your monthly allowance.
Why not BT? I guess they are always behind the curve!

I spoke to BT support and he said WEP should be secure enough, I live in the countryside so it is unlikely my neighbours have hacked in. Also I cannot see any other devices from the hub.
I am monitoring the usage reading from the homehub closely and it is matching the 3rd party meters I have the last two days since I stopped BT Vision.
If this continues I will looking elsewhere for my internet service.
Message from BT
15 February 2010 00:15
Your usage allowance is near its limit -
what you need to know
Dear Customer,
We thought you'd like to know that, so far in February, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service.
In accordance with our Fair Usage Policy, if you exceed your usage allowance two months in a row, you'll be charged £1 for every extra GB you use from the second month onwards. But don't worry, if you do exceed your allowance, we'll tell you at the end of the month and let you know the amount of any over usage charges, which will be added to your next bill.
If you wish to avoid usage charges completely, you can always upgrade to one of our broadband products with unlimited usage*. To find out about your options and to upgrade, please go to http://www.bt.com/broadband/upgrade
If you have any questions about this email, please see our Fair Usage Policy. Or call 0800 707 6044, 8am-5pm, Monday-Friday.
Thank you for choosing BT.
Best wishes,
BT Total Broadband team
* Fair Usage Policy applies.
Please note that this is an automatically generated email for your information only. Unfortunately we cannot respond to 'replies' to this address.
Privacy policy
Contact us
Why this email was sent
This email was sent by BT to your email address because its content concerns one of your BT Services.
British Telecommunications plc. Registered office: 81 Newgate Street
London EC1A 7AJ
Registered in England No. 1800000.

Broadband usage high and jumping in usage

Hi
I've been with BT for 6 years at my current address and I had this exact problem back in 2014. It is now happening again. - It turned out my on Demand service was being counted to my broadband usage!!
I took up Netflix (as the On Demand servcies being withdrawn) on the 5th of May, I received the You View box on the 8th May and set it up over that weekend. Sine then my usage has jumped, but I had not realised this until I received an email to say I'd used 6GB of my 10GB allowance.
I checked the usage monitor on 22nd May and my usage was 6.77GB. I telephoned on the 24th May as my usage was showing 7.11GB. I have changed my wireless password and have done everything BT has asked. This morning 6.30am I checked my usage and it showed 9.5GB used! As I've had to come to work I have not been able to telephone you. I've just logged into my account (10.50am) and my uasage is now 10.36GB!!
My average usage is about 3.25GB p/mnth. Nothing has changed except for the new You view box and this weekends usage is impossible! We were away from the house during the day coming home in the evening, only watching some Netflix. It is just myself and my partner. My PC has been turned off since Thursday and my Chrome book was turned on, on Sunday Morning to change my wireless password, then off again. Our mobiles connect to the BT wifi hot spot and not our hub.
I am hoping your going to tell me that something similar is happening and you (BT) are going to fix this and reverse all charges as I have received an email to say I am now going to be charged for this excessive use. Please help as this is very worrying!

I have started with the BT you view box a few months ago and have taken on Netflix with BT when I took on the contract. Since then my broadband usage has rocketed and is going way over my 20gb usage allowance. However I am not using my laptop or other devices much and in fact less than I have done for some time. The only reason for this must be that the netfix usage is being added to my general broadband usage. In some cases this was adding on 2 and 3 gb per day when no other devices were being used at all . BT had promised to call me and had even sent me a text telling me when the call was coming ....but it didnt happen. I have now done an experiment for the first week in June were I have not used the you view for netflixs or on demand at all but continued to use my laptop for emailing etc as per normal. this has shown my usage as only 0.23gb. Clearly there is something wrong and the you view box usage is 'leaking' and being counted in my general broadband usage. I am very unhappy about this as I was sold the benefits of using the you view box on demand services and netflix on the basis that its usage did not count towards my bills. I have never had netflix before so there isnt any confusion about it previously being used by me. Niether have I used it on any other device ....its all been through my BT box .....and I dont want to be charged for it. If any of the ondemand and netflix is being put onto my broadband I was obviously miss sold the device in the first place. Whenever I call the customer service helpline I get different answers and am told that someone will call me back ...they never do ...check your CS phone tapes of my calls and you will see.
looking at the community forum I can see that I am far from unique with this problem .
Can someone call or communicate with me to solve this asap it is of great concern to me.

Broadband usage IMPOSSIBLE!

Hi all, i'm a new customer to BT having signed up to an Infinity 1 & TV package from 17.06.14.
I am after a bit of feedback to an issue which has become apparaent from the outset of my service connection, and which i'm getting exceedingly concerned about spiralling costs being applied to my account and getting absolutely NO help whatsoever from BT to track down the cause.
Within 7 days of connection, I had my first email warning that braodband useage had already reached 28GB and was at risk of exceeding my 40GB / month usage cap.
For the record, I had transferred my service from Virgin Media after 5yrs and 3 months of 10GB / Mnth cap where we had never once exceeded this limit.
Nothing in our household has changed since BT was introduced into the equation, other than new BT equipment has been installed in place of the old router and a new Youview box installed in position for our last Youview box.
We have not changed our internet usage or TV viewing habits, or done anything out of the ordinary that we know of that could cause this issue, and yet according to BT our household has apparently started using the broadband service not just four fold comapred to previous, but 14-fold based on the information from their usage monitor that apparently we got through 65.5GB in 14 days to the end of June!
I contacted BT about the issue of the first warning (24.06.14) and questioned the accuracy of the usage information, and all I was repeatedly told was that if the usage monitor says its been used, its been used, and it's never wrong.
B
T said they would keep an eye on the usage from 24.06.14 - 30.06.14 and report back to me with their findings.
Not surprisingly, nothing happened, and no call back as promised.
Now we have turned a new month I checked the usage monitor on 07.07.14 to find that it was already showing 39GB used in 7 days!
Again, I have called to register my concern with their information being spurious and again got quoted 'its never wrong'.
Has anyone had a similar experience and if so how did it get resolved?
One other item of information that may help : from my last conversation with tech support last night, they interrogated my hub to find out what was currently connected to the hub, only for them to list out at least half a dozen devices which weren't in the house or even near it at the time, but were still showing as connected via wi-fi to the hub .......can this be the connected to the issue?
Any advice or information, techy or not would be gladly welcomed.

Hi,
I am new to BT as well (from 08/05/2014) and am experiencing the same problem on an Inifinity 1 package with 40GB monthly allowance. Apparently between 1st and 8th July 2014 (according to the BT Broadband Usage Monitor webpage) I have managed to use 39.87GB of my 40GB allowance.
Note: in my last seven years of broadband usage (with O2) I have never used more than between e.g. 10 to 14GB per month. I do not have any gaming devices, no sky TV etc and have not (since June) streamed any movies, watched iPlayer or TV on demand, downloaded music on iTunes etc. Nothing has changed in my usage which would account for this.
Since Sunday 6th July, I have spent nearly 3 hours on the phone with 'technical' support to try and resolve the problem. They have confirmed that I do not have a crossed line (via swtiching the hub off). After many hours of wrangling between 'techincal' and 'accounts', 'technical' have now opened a case and are due to report back on the 14th July. They are also sending me a new home hub. I suspect they will not find a problem and the new hub will make no difference.
The most interesting thing is this: on Monday night (7th July) I disabled the 2.4GHz, 5GHz and WPS wireless on the home hub. Also note that I have no LAN/USB cables connected to the home hub. No wireless + no cables = no usage (?). I checked the usage monitor webpage at 9.30am on 8th July, for the 23.59 usage figure for the 7th July: this was 32.6GB. I did not use the home hub on the 8th July, but left it switched on (with no wireless and no cables). I then checked the usage monitor again this morning (9th July), for the 23.59 usage figure for the 8th July: this was 39.87GB....
...somehow without any access to the home hub I managed to use c. 7GB of data in a day. I queried this figure with BT this morning. They told me that the 39.87GB figure on the webpage was incorrect and that the correct figure was 32GB. I have just checked the usage monitor webpage and it is still showing 39.87GB (?!). [Note this figure is all download with no upload whatsoever.]
It is possible to log in to the home hub via FON ("BTWiFi-with-FON" + your email/password). I have been told (by everyone at BT I have spoken to) that using FON does not count towards the personal monthly usage (40GB). Perhaps (as a test which will still allow internet access) you can disable your homehub wireless (advanced settings) and use your home hub via FON and check your usage for the day. With everything disabled and access via FON, your usage should be zero.
Interestingly, I have been told by 3 people in 'techincal' and 4 in 'accounts' that I should look to upgrade my package to 'unlimited usage'. I have refused to do this because I do not need it and do not wish to spend any more on broadband. I also note that BT have withdrawn the '40GB' usage allowance from every package now on their product listing; it's either '20GB' or 'unlimited'.
Happy to discuss further as it would appear we have exactly the same issue....

Re: Broadband usage alerts being sent to incorrect...

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