Re: Cancel whole package! Absolutely fuming!!!

I am having this exact problem now! Am reporting them to the ombudsman and office of fair trading for Mis-selling. I have never EVER dealt with such an ridiculous incompetent 'customer service' team apparently none of them speak to each other as I must have been passed around10 different departments no exaggeration. None were able to help me, I'm so frustrated I could cry!! Engineer was supposed to visit today hasn't turned up, I ring up and no record of the booking ( for which I'm supposed to be paying) you really couldn't make this up. I'm so angry. I will be taking my complaint as far as I can including the money feature in the guardian where they name and shame. These companies should not get away with such awful service something must be done. The time and upset alone it causes are disgusting! I am a photographer haven't been able to give my customers what they need as I don't have enough speed and it constantly drops out!

Fluff2013 wrote:
I am having this exact problem now! Am reporting them to the ombudsman and office of fair trading for Mis-selling. I have never EVER dealt with such an ridiculous incompetent 'customer service' team apparently none of them speak to each other as I must have been passed around10 different departments no exaggeration. None were able to help me, I'm so frustrated I could cry!! Engineer was supposed to visit today hasn't turned up, I ring up and no record of the booking ( for which I'm supposed to be paying) you really couldn't make this up. I'm so angry. I will be taking my complaint as far as I can including the money feature in the guardian where they name and shame. These companies should not get away with such awful service something must be done. The time and upset alone it causes are disgusting! I am a photographer haven't been able to give my customers what they need as I don't have enough speed and it constantly drops out!
Asyour post was made at 1029 this morning i do not see how you can say the engineer did not turn up  as they can attend at any time up to 6pm I also do not understand your comment "you are paying for "
as to your speed and drop outs if you would care to post your hub stats on the speed and connections board then maybe  one of the communiy members may be able to help you resolve your broadband problem 
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