Cancelling my package

I am trying without success to see how to cancel my package and ensure I pay no charges. I have been a BT customer since december 2011. I doubt I am still in any contract period but cant seem to find that out.
I also keep seeing articles about getting charged to cancel broadband without some code.
Basically my wife is taking over the household bills and moving the service to virgin because she keeps getting told we are getting near our internet usage limit and I am resident in hospital and have been since december 2012.
Can someone please advise me of the correct cancelation procedure so I can leave BT without paying any charges and my wife can move the service.
Thanks in advance

If you follow this link it will give you a phone number to contact. If you need a MAC code from BT to give to Virgin be sure to ask for it before you cancel.
https://bt.custhelp.com/app/contact/session/L2F2LzEvdGltZS8xMzcwMzQzODIzL3NpZC9EdVNBYVVybA%3D%3D#h=e...

Similar Messages

Cancelling/Changing Package?

I have recently received a BT magazine detailing increased charges to early cancellation fees. Apparently if I cancel within 10 days I will not incur these fees, not sure when this 10 days started from?
At present I am on a Calls, Bband and TV package (Ulimited wkend, Option 2, Bronze), ideally I would like to change this to Unlimited broadband Evening/Weekend calls pack, dropping the TV.
Would one of the BT Care team on here be able to help me with this query? Obviously if I can go through with this without actually cancelling my current account it would be preferable.

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Cancellation of package

Hi there, could someone please try to set me straight with the amount I should be looking to pay (if any) to cancel my bt package(unlimited anytime plan, total BB option 3 and bt vision gold). I seem to have hit a brick wall with the sales advisors as the just seem to want to add to my package which is impossible as its maxed out. i would be going to sky and taking the MAC: code with me so that saves 330 straight up.
HELP AS HEAD IS PICKLED BIG TIME WITH NEVER ENDING AMOUNTS
steven
Solved!
Go to Solution.

Massive bill!! Help!
I changed from Sky to BT Infinity paying 'whole bill monthly' by direct debit. Everything fine; happy with service. Then I noticed that my billing had changed to Monthly Payment Plan. I phoned and asked to be put back on 'whole bill'. Was told I couldn't until I payed what I 'owed'! After much arguement I gave up and said as soon as current bill is paid up I wanted to go back as before. Lo and behold! another quarterly bill lands on the door mat. I immediately phoned requesting it be changed to whole bill and was told I couldn't as I was in 'debt' (!!!) and had to pay what I 'owed (It seems as soon as the bill lands on doormat the you are in debt.)'. I argued again but BT remained adament I must pay the quarterly bill and would only change my account back to whole bill when I had paid. As a month had now gone by I said I would pay in 2 lots (I think) but they'd better then change my account back to whole bill. Guess what? They didn't!! I'd had enough by this time and decided to go back to Sky. Not because their packages were better but because I couldn't take anymore messing about by BT; their customer services and Billing were dreadful. With cancellation charges I now have a final bill of £361!! That's as well as payments to Sky. We are pensioners and we're having a lot of trouble finding this money. I've paid the £61 as that mostly constituted calls. But I need time to pay the rest and don't know what to do.

HELP! Trying to cancel TV package

I am leaving the UK and have tried all day to contact SKY TV to cancel my account. The live chat is NEVER available and I have already spent a fortune on the phone waiting for someone to be available after 35 minutes on hold. Reading the forum, it looks like there is no email address and no other way of contacting SKY other than by an expensive phone call - which no one answers. I have been around the SKY website 10 times looking for a solution. I'm required to give notice but what is a person supposed to do if SKY makes it impossible to give that notice. Absolutely non-existant customer service and extremely infuraiting. Can anyone help me and give me advice on how I can get in touch with SKY other than a useless live chat and non-existant phone service? Is old fashioned post any use?

You will need to either call Sky (calls are free if you have sky talk or are charged at local rate othewise meaning if you have free calls at weekend then calls are free as well) or you can use the sky service app and request a call back from this. Either way you do it to cancel you do need to talk to Sky so it is likely that you wouldn't get anywhere with the live chat if you did manage to get through to someone.

Re: Cancel whole package! Absolutely fuming!!!

I am having this exact problem now! Am reporting them to the ombudsman and office of fair trading for Mis-selling. I have never EVER dealt with such an ridiculous incompetent 'customer service' team apparently none of them speak to each other as I must have been passed around10 different departments no exaggeration. None were able to help me, I'm so frustrated I could cry!! Engineer was supposed to visit today hasn't turned up, I ring up and no record of the booking ( for which I'm supposed to be paying) you really couldn't make this up. I'm so angry. I will be taking my complaint as far as I can including the money feature in the guardian where they name and shame. These companies should not get away with such awful service something must be done. The time and upset alone it causes are disgusting! I am a photographer haven't been able to give my customers what they need as I don't have enough speed and it constantly drops out!

Fluff2013 wrote:
I am having this exact problem now! Am reporting them to the ombudsman and office of fair trading for Mis-selling. I have never EVER dealt with such an ridiculous incompetent 'customer service' team apparently none of them speak to each other as I must have been passed around10 different departments no exaggeration. None were able to help me, I'm so frustrated I could cry!! Engineer was supposed to visit today hasn't turned up, I ring up and no record of the booking ( for which I'm supposed to be paying) you really couldn't make this up. I'm so angry. I will be taking my complaint as far as I can including the money feature in the guardian where they name and shame. These companies should not get away with such awful service something must be done. The time and upset alone it causes are disgusting! I am a photographer haven't been able to give my customers what they need as I don't have enough speed and it constantly drops out!
Asyour post was made at 1029 this morning i do not see how you can say the engineer did not turn up as they can attend at any time up to 6pm I also do not understand your comment "you are paying for "
as to your speed and drop outs if you would care to post your hub stats on the speed and connections board then maybe one of the communiy members may be able to help you resolve your broadband problem
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Package canceled no reund?

Hi there, I choosed a package £15 for 30 days. I was charged for that package and it should start in 7 days. Later on i canceled the package and wanted to change something. However, i did not receive a refund for the canceled package that did not start yet. Is this possible? I want my £15 back. How can i do it? Cheers

You can't if I understand you correctly. By cancelling do you mean that you texted STOP PACK to 150? That doesn't cancel the pack you've already bought; all it does is stop it auto renewing at the end of the 30 days.

I want to cancel my broadband and pay off my debt.

Recently I was shocked to discover that my direct debit had been altered to £73.50 a month! I was informed, upon contacting your billing people, that this was due to a number of phone calls I had made. I have since discovered that the internet phone which was provided with the Option 3 Broadband package is no longer being produced and, therefore, my free evening and weekend calls no longer apply. No warning was given or any information about this passed to me! I have been informed that the onus was on ME to find this out! I entered a contract and the terms of that contract were made clear to me and that contract has been broken as far as I am concerned.
Ever since I made the terrible mistake of signing up for BT Broadband, I have been treated appallingly and it is my wish to cancel my Broadband and no longer have anything to do with British Telecom or its services. From day one my speeds were absolutely ridiculously slow and I had to go through the indignity of calling an Indian call centre who's staff would give the constant run around with the usual "Switch it on and off again" stupidity. We are talking speeds of less than 1meg which was not what I was paying for. I was even, on a few occasions where I said there was something wrong with the line, called a liar and had the phone slammed down on me. Throughout this time I was charged £65 a month which was way over the agreed amount but I accepted this as I was told this was the charge for installation.
This £65 bill went on for longer than I care to remember (And certainly much longer than was necessary to pay off the installation charge!) so I contacted one of your staff who agreed that I was paying way more than I should have been and so the charge was reduced to £40 a month. I was told that it would always be £40 a month and was assured that that was set in stone and would not change. Once again your staff have lied to me.
I spoke to one of your staff recently, after they had contacted me enquiring about my cancellation of the direct debit (I had no choice as we have no income and are awaiting news on benefits and have a chronically ill baby son so any money we do manage to scrape together goes on train fairs to Great Ormond Street for his treatment. I also have a chronic kidney condition which is potentially fatal and have had to give up on my own medical treatment, essentially condemning myself to death, as I can no longer afford to get to my own appointments. I include this information to illustrate just how terrible our financial situation has become.) explaining that I wished to cancel my BT Broadband and phone package as I am moving home and simply cannot afford to have a landline and internet package anymore. I was advised that I should wait until I had further information on my move, as the moving in date had not been set yet, and call again where I would be able to cancel my package and come to an arrangement to pay off my debt (Which would be around the £140 mark - your staff are unable to give me a fixed sum as of yet) in instalments.
I called today to cancel my package on the date of 24th May 2012 (Our moving date) and arrange said instalment plan only to be told that I am unable to come to an arrangement to pay the debt if I dare to leave British Telecom and that they will have no option but to contact a debt collection agency to claim the amount in full unless I renew my contract(!). It is my understanding that, as I am not in contract with BT anymore, I can cancel my broadband package any time I please and it is also my right to arrange a payment plan without being bullied and cajoled into staying as a BT customer when I have absolutely no desire to do business with this company EVER again.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

World package / Russia city package

Hello!
We have a problem with our skype account.
We had the Europe package and used it for calling to the Russian Federation. Everything was fine, but since yesterday its already not possible to call to the Russian Federation with this package.
So I cancelled this package and choosed the Russia city package including Moscow and St. Petersburg.
I received an e-mail that everything worked good and that this package is already active.
The problem is, that when I am calling to Moscow now, money writes off from my skype account for every minute of my call.
Where could be the problem? Someone can help?
Thanks

Hello,
I am also experiencing problems with my Unlimited Russia Cities subscription. The latest order for this 12 months subscription has been delivered on September 17th, but since the 1st of October i cannot make any call to Moscow landline. Everytime i am trying to call, the program answers that i have "insufficient credit".

Cancelling my laptop order: Sales agent tricked me by forcing the dates for delivery

Nov. 29 2013: Friday
On black friday - I placed an order for a lenovo product. The sales rep. lady told me because of the high volume of sales, my laptop may take from 1 to 2 weeks to be delivered to me. I said ok, no problem.
Dec. 1 2013: Sunday
Then on Sunday I called the sales service to only inquire if it is possible of me to cancel my order. The sales agent said yes; and upon asking further if I have to pay for any restocking fees, she answered saying restocking fees is applicable to only refurbished laptops, not the new ones. Meaning, whether I cancel my order before it is shipped to me or even after it is shipped - I have nothing to pay to cancel/return my order - Everything about cancellation/return package was free and/or full refund.
She checked my order status to me and told me that my laptop is scheduled for shipping on Thursday Dec. 5. And delivery should be around Friday or some other day. So if I wish to cancel it, I have till Tuesday Dec. 3 to call them about it because by Wednesday the laptop will be in transit for shipping.
Dec. 2 2013: Monday
I checked my order status again. Like before, it said my laptop is scheduled for shipping on Thursday Dec. 5 and it will be on transit from the warehouse to the shipping by wednesday as per what the sales agent told me last time I spoke to her. So I still have till Tuesday Dec. 3 to decide whether I want to go ahead or cancel the order.
After checking the status order, I immediately called Lenovo's sales service to cancel my order on Dec. 2, Monday. Upon talking to that sales lady representative about the cancellation of my order, she was surprised about it and it would seem like she wanted me to go for it. So she tricked me into it saying my order can't be cancelled as there's no guaranty that my order is still in the warehourse. She said it could be it's going to be shipped tomorrow. I was shocked. What she did was she forced the order to be shipped immediately so that this sale takes place. She modified the transit & shipping date for my order so that I have no choice other than to accept it. And she told me I'll have to accept it and then ship it back instead of refusing it to avoid any problematic situation.
ASAP the phone call ended - I went onto checking the order again, and I realised that sales representative lady modified all the dates so as to force the order to be shipped to me as an attempt so that the sales takes place. She thought I might change my mind after receiving the laptop, but I am firm at my decisions.
The present day: Tuesday
I want my laptop to be cancelled and I was told on Dec. 1, 2013 by the agent that I was eligible for a full refund without having to pay for any restocking fee (in case I decide to cancel it). Can someone reading this help me with that cancellation.
Lenovo was going to be my first Lenovo laptop. I love the lenovo machines. Great build quality. But my only problem is that...why I am cancelling my order is that that lenovo y510p model comes with SLI card and this doesn't work well with the softwares I work with. I choose to cancel that order and prefer to save that money and wait till perhaps next year for another lenovo's quality machine (I'm a great lenovo fan) which I am hoping to come with a single GPU GTX 780 @3GB GDDR5 (base model) and some 256gb SSD. That's the only reason why I am cancelling my order and that's what I told to the sales ‌agent lady too when she asked me about the reason behind my cancellation.
My order number is: 4243321671
Please help me to cancel that order.
Solved!
Go to Solution.

This is a peer-to-peer forum and NOT an official Lenovo support channel...
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Taken to the Ombudsman Service - My story with BT

6 months with BT:
We purchased our BT package; broadband, phone, and vision in January 2011, after we had moved house,and previously were with Virgin Media.
Upon purchasing our package we were informed by an advisor that we would be offered the Large broadbandpackage, and 3 months half price for our whole package, to 'entice' us in. Our contract came through, andunfortunately didn't show the information the advisor had provided us. So I contacted BT and submitted acomplaint; I was later emailed by the lady who had first informed me of the 'deal' which she eventually sortedout over a few email's. (I put to the back of my mind, that the advisors grammar was appalling, and she used'I' rather than 'I', and was using some bizarre font's and colours in her email's).
I even contacted her manager, and provided positive feedback for ensuring that the situation was resolved. Atthis point, I was relatively happy with the Customer Service I received.
However, the positive feedback didn't last long - BT tried to debit £200 for a cancellation charge in February'sbill as the female advisor unpackaged my bundle, and didn't inform the relevant department of this. BT cutmy services during this time, as they thought I had cancelled my package. They apologised, and reinstatedthe services eventually.
On 25 January 2011 I was having some technical issues with our broadband and vision service, so contactedthe technical support department. I was struggling with the advisor as it was extremely hard to understandhim, and therefore asked questions a long the way to ensure I was doing everything correctly. The advisorseemed to get very frustrated and told me that I was 'stupid'. I immediately terminated the call and filed acomplaint. I received correspondence on 04 February 2011, to confirm that they were unable to trace mytelephone call, even though the Live Chat advisor confirmed the name and time that the call was made.
I was not happy with the response I received to my complaint, and later received an email to my work toapologise for the inconvenience. The Customer Care representative confirmed the way in which the advisorspoke to me was unacceptable, and offered us 1 months' free Vision 'films', and offered to refund mytelephone call charges. Again, although getting my complaint through was a struggle, I was happy with theresolution.
However, March's bill came through and I was charged £12 for my 'free films', a £7.50 disconnection fee, an£11 charge, and £25 worth of bank charges as my bill somehow managed to amount to £67.00. After manyemail's, between advisors who could not spell, and their English was really disappointing, I sent a letter toBT with 12 pages worth of correspondence.
I finally received a reply approximately 2 weeks ago, to confirm that my charges would be refunded off mynext bill; I was unhappy with this as I wanted the charges to be refunded to by bank account in order toindemnify me, as BT took me out of the financial position I was previously in, by erroneously charging meduring March 2011.
I had a lengthy telephone conversation with an advisor last week, after our services were disconnected, toconfirm that April's bill was reduced to £20.09 as they had refunded around £50 worth of charges. The advisorconfirmed that April's bill was originally going to be £75; they failed to break this down for me, which isunbelievable. I cannot see how BT can justify charging £75 for services that fail to provide what they say theydo.
I have now raised a complaint with the Ombudsman Service (OS) as BT have provided a complete shamblesof a service, both technically and with regard to Customer Service. I work in the Complaints Department foran Insurance Company; none of the above would be acceptable to us, let alone the way in which wecommunicate with our customers.
I have mentioned all of the above to the OS for them to consider, who will send a termination request to BT.It's unfortunate that the whole situation has come to this, but as a consumer I refuse to pay for a service thatI am not receiving. I am currently receiving a 1.8 Mbps Internet speed, whereas Virgin Media will provide5Mpbs in the same area/postcode/house number.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

I will make sure to keep you updated:
I just took 3 minutes and 42 seconds to load up a webpage, to then get told there is 'limited connectivity'; it must be such hard work for BT to run Broadband and Vision at once ....
I'm not entirely sure why I am receiving the large internet package - for the purpose of using my PS3 online - as I cannot use it due to the poor connection.
Okay, so we'll do another speed test:
Wow - I'm not even sure what to say to this! I'm not even sure how I'm typing this with such a slow speed.
We'll go to another website now so we can get the 'average':
Other speeds in my area, Last updated: 11/06/2011 18:18:37, between 3.8Mbps - 20+Mbps.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

Customer Service DOES NOT EXIST

2 weeks to the day, and Infinity connection drops, DSL light constantly flashing green trying to connect. Call tech. helpline and they have me do the usual jump through hoops to make sure that I was not stupid enough to unplug a cable and forget about it, power cycle the modem followed by the home hub-no good. Next reset the modem, no good!! then asks me to reset the home hub to factory settings? I asked why? and was given the response
"sometimes it helps"
I explained that the home hub is acting purely as a router and could not be connected to the MODEM being unable to connect. I explained it like this - its like switching the TV set on and off trying to get a VHS player to work! she agreed and arranged to send and engineer to the CAB as the results of the line test show there is a fault.
So Wednesday the connection goes down, Thursday has an engineer appointment between 1-6pm.
Thursday comes and by 530pm no engineer!!! I HAVE TO CALL up to be told that the engineer has been cancelled due to lack of resources, the call centre staff explained it probably means that they had to much wok on. ANOTHER appointment is arranged for Friday again between 1-6pm - hopefully this will get fixed hahahaha
Friday 8am!!! get a call saying that the engineer has been CANCELLED again!!! why? why? why? I ask...to be told that the engineering team have cancelled it as they want to carry out, and I quote "remote settings". After trying to get to the bottom of this he agrees to transfer me to his manager-WHO DOES NOT START TILL 12PM UK TIME. Great more time wasted. Manager calls me and informs me that no "remote" settings have to be fixed and I have to have an appointment now for Saturday 1-6pm (so Wednesday to Saturday great work bt).
I explain that thats not good enough and asked why the appointment was cancelled, he carried on saying how it was an error as was Thursdays appointment, I asked what he mean by that and he explained that it was 2 incorrectly entered engineer appointments and thats why I had a no show from the engineer. I explained that when I was called at 8 am the guy had called the engineering team to find out why and they said about the remote settings so why are you telling me about errors on the system? he would call me back after he had looked into it. 15 mins later and he calls saying they do need to carry out remote settings but not till the appointment Saturday! I ask if I can have my original slot back for Friday and said NO and he would have to call me back to confirm the app. for Saturday as its not letting him confirm from his end. I ask to be put through to the complaints department, I explain the back history to her and was told she would look into it and call me back today, 12:30pm when call was ended.
4 hours pass by and I am forced to call back. My call gets put through to Priority Care (thats a joke) to be told "very very sorry Mr Bradly" when my surname is Bardsley and that indeed the appointment for Saturday was confirmed for 1-6 pm and she could not give me an answer as to why I have had 2 failed appointments and NO one has called me back with confirmations or answers. I was talking till I was blue in the face and still got the scripted respones. I ask to be put through to her supervisor to be told that "he will say the same as me sir" thats fine I say let him tell me the same.
Get put through to the supervisor (he makes more use as a door stop) who offers nothing in the way of helping to sort this issue and tells me his hands are tied and he has no systems in place. I ask has my appointment for Friday been filled and he said no! so I asked can he not make a call to the engineer's dispatch office and get some one round to day, as they have already failed me with 2 appointments and 3 none returned calls! all I would get is a very well practised response "NO we only have the ability to contact customers". 25 minutes later and I am told I can carry on with the appointment for Saturday or I can cancel my package "its up to you sir".
As you can guess I put the phone down on him and tried again ! after another 2 hours on the phone trying to get an engineer out to me today and having to run through the back history 6 times and having 2 customer care staff hang up on me, I finally get put through to customer care based in the UK.
The rep based in the UK tells me that he has no idea why I have had 3 different stories or in fact why ANY of my engineering appointments have be cancelled. He went to tell me that all Priority Care teams can contact ALL levels in BT to investigate a complaint. Then he confirmed my appointment for Saturday 8-1pm? no I was told by 2 PRIORITY CARE team members it was confirmed for 1-6pm!!! he confirmed again what is on the system is 8-1pm!!! what the **bleep** are they trying to make me miss the engineer!! I know its for the cab but they said on a rare occasion it could be the modem.
WHY DOES NO ONE SEEM TO KNOW WHAT THEY ARE DOING, OTHER THAN HOW TO READ THEIR SCRIPTS AND NOT LIST TO THE CUSTOMER. I FIND IT HARD FOR A TELECOMMUNICATIONS COMPANY, THAT NO ONE COULD CONTACT SOMEONE IN A DIFFERENT DEPARTMENT AND SAY:
"HAY, WE DROPPED THE BALL ON THIS, CAN YOU SEND AN ENGINEER TO SORT OUT THE CONNECTION"
it seems like it is too hard as every time I asked for this, I was responded "we don't have those measures in place sir, you WILL have to wait till Saturday". This to me is very POOR or none existent customers service.
When you are called you are beaten down with pre-scripted rubbish with out listening to the problem and LIED to!!
The Results
Day 4 with NO internet connection.
7 Phone calls to BT from myself
2 Phone calls from BT to myself ( surely it should be the other way around)
2 days wages lost because of no shows from Engineers
4 hours 17 mins spent on the phone in total !
Conclusion
If your reading through these forums to check out any issues on BT and are not a BT customer RUN!!!!! RUN AND NEVER LOOK BACK!!! I have never been so angry and disappointed in my life. SUCH **bleep** SERVICE!!

Re Wedding
Re LaughingJohn.
Finally managed to get put through to "Priority Care" (who then admitted she was tech help, and put me through to PC!!!!!!) to discuss reimbursement/compensation. I agree with both points how misinformation is given just to get the customer off the phone so that they can take another call to keep the "call waiting" time down. They are so heavily scripted ( not their fault I am sure) that they prattle on with it and don't truly listen to what the issue/problem is. And to have 3 sets of PC Managers deal with it is a joke.
Today they offered me (drumroll please)........... 4 days reimbursement !! which works out at £3:33. I kindly pointed out the WHOLE story again emphasising the;
LIES
INCOMPETENCE
LACK OF CUSTOMER REGARD
THE INABILITY TO CONFIRM AN APPOINTMENT AS 8-1PM OR 1-6PM etc etc
As well as the £85 in lost wages for the 2 afternoons off work.
I then asked him again if that the £3:33 sounds as a fair offer, 25 minutes pass repeating my self over and over again pointing out that BT as the telecommunications company, has been put to shame and contacted more by the customer than Bt contacting the customer.
"I agree with you Mr Bardsley, and seeing as you have had a "not so good" experience (understatement of the year) I am willing to offer you £10 pounds, I am not really meant to sir, but on this one occasion I can"
I told him I was looking for AT LEAST 1 months free Infinity for the hassle (not expecting to get blood out of a stone) and was told "No sir". Can BT admit they dropped the ball and meet me half way then? and give me half price then for nexts months fee?
"because you have called so many times sir and had a little bit of a bad experience (do they think that repeating this I will some how agree that the world is flat?) I can go to half price for you sir"
Not the result I was after, but still a result.
I just don't get how such a large company can get it so devastatingly wrong.

Open file, make no changes, asks to be saved?

Okay, this is not a big problem, I am just confused about what is going on. I open a file that I last revised several days ago in order to package for the printer. I have made no changes but the file requires that I save before packaging as if I have made a change. So I cancel the package operation, close the file (ignoring the request to save) and reopen the file. The first thing I do is check and, sure enough, "Save" is not grayed out so again, if I try to package the file, it will ask that I first save the file. A very similar file created at the same time does not have this problem. Now, like I said, this is not a big deal except that there is a variable in the slug area to keep track of when the file was last revised. So if I go ahead and save it will look like some change was made today. Maybe not a problem, but it might raise an issue down the road as to what change was made today.
Anyway, it appears that I cannot open and close this file without being requested to save. Does anyone have any idea why this might be happening? Thanks.

> That makes sense except that I have another, similar file that also has variables in the slug area that doesn't behave like this.
I think if you don't scroll around it will not ask you to save even if
it has variables. Is it possible when you open the one with variables in
the slug you are not scrolling around before closing?

Monthly charges increase

hi all looking for some advice We have an unlimited anytime calls and broadband package. The reason we took out this package is that we wanted to know that we would never have to ay anymore than the agreed amount unless we avail of additional services. (o help us stick to our monthly budget) In august we decided to upgrade our BT account by adding BT vision. After spending half an hour on the phone on 2 occasions dicussing the packge that we needed and an error being made in the letter sent to notify us of the charges we finally got the package we wanted and agreed a price, £49.25 per month a confirmed by letter from BT with an additional one off £60 charge for the vision box. However they took £73.00 from our account in September (which I thought was part payment for the box £60) £99.50 in October (Again I assumed this overpayment this was for the Vision Box) However when I noticed he £99.50 again this month I contacted BT immediately. The lady I spoke to did reduce my payments to £49.25 as pr the letter as it matched what she had on her screen for the payments. I called out all the various line rental and packages charges all matched so how could they possible assume that I should be paying £99.50 per month!!! I was told it was a computer assessment based on previous and future usage however on an unlimited package I just don't get it.. At the minute we feel that BT owe us £64.25 which I asked to be refunded and I was told that as the £99.50 payment that came out was on my account details online before the payment was taken then I can't get a refund even though they agree that the payment was too much!! So basically when they put the details on your ccount they can take whatever they want..... even i it is an overpayment. We've just had another baby and can't afford to pay any more than the £49 so if as per the other posts this monthly payment is going to increase as BT sees fit then we will have to cancel our package. Not sure what I should do next who is the best team to speak to as the lady I previously spoke to just kept saying the sme things over and over again which I assume is some sort of scripted response. Please help....

Hi busyfamily,
Welcome to the forum and thanks for the email. I'll check this now and see what's going on.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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VOD outage - steaming mad

Thanks for ruining my weekend Verizon! Been trying to watch VOD movies but no, it's not working. Are you serious? I cannot believe how much $ I pay Verizon every month for lousy service and non-existent customer service. I'm going back to Direct TV.

The VOD keeps telling me I am not subscribed to Showtime. I check my bill - and I am. I go to VOD and I get the now standard "temporarily out of service" notice. The only thing working correctly is Verizon's billing. No wait, that's fouled up as well. The gave cancelled NBA package ordered in error but billed me anyway.
Bought Apple TV - 99 dollars and done - so why do I need FIOS?

Web hosts recommendations please!

I am looking at the hosts I use and I am wondering if there is a better service available out there.
I currently use Fasthosts who I have to say are absolutely faultless in their service, especially tech support. I can have as many websites under my reseller account as I want... 100's if I choose, but, I can only have 5 databases! If I want to add another database, it going to cost £25 + VAT.
I'd like recommendations of service providers where I can be a reseller, they have excellent tech support, unlimited web sites AND databases.
TIA.
Mat

Yes to all your questions. It has multiple sub-doamins and unlimited databases. I suggest contact them by phone oe email. everything is on their website and they operate 24/7 from Scotland so accent might be a problem but try them. Goos thing is UK laws apply so you are protected. you can start with the "Starter Pack" for £20 per year and you can switch after 3 months to pro and you get full credit for 9 months of unused subscription (about £15).
* Refund Policy - No Questions, No Hassle, 30 Days Full Money back guarantee
* All our web hosting and ecommerce services are contract-free. You can cancel your package at anytime. If you cancel with in first 30 days we will refund your full money back.
* Technical Support - 247 support from technology expert
All our staff is fully trained to provide full technical level support. Our technical staff is available 247 to answer your quires.
* UK Based - Fast Servers - Reliable People.
Sky.uk.net is a UK hosting company and our servers are physical located in UK to provide fast download of your website. Our datacenter is specially designed to provide quality web hosting experience to all our valuable clients.
hth

Cancelling my package

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