Re: Crackling noise on phone line

my phone not better from last 5 days. please tell me that how i can solve to this problem.

There is some self help on this page.
Fixing phone faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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ADSL problems - Slow - Noise on phone line

Hi, Im hoping someone can help me with Broadband issues I've been having. Ill try and describe the salient points without turning into a rant. Suffice to say Ive had a torrid time over 2 weeks, spending hours on the phone to maybe 15+ different call centre staff and relaying information back and forth between them and 3 different engineers.
Ive recently moved house and about a month before the move I arranged for an 8Mb ADSL connection to be ready for me when we moved in. I was assured that I would definitely have service on this date which was important to me as I am a self employed web designer and rely on an internet connection for my work.
We moved on 11th this month, I plugged the router in and it couldn't connect (orange/purple flashing light on HomeHub 3). After talking to various people at the BT Broadband call centre over a period of a few days, going through basic troubleshooting numerous times it was eventually decided that an engineer be sent. He found the problem relatively quickly, the exchange hadn't been set up for my connection. He set up the connection at the exchange and left with me being able to connect.
I quickly realised that the speeds were very slow (around 0.7Mbps). I left it for 24hrs but no improvement. It also worried me was that I could hear noise on the phone line. The noise is only there when the broad band is connected, a steady fuzzy static. You can also hear the modem on the router dial occasionally like the old school dial up connections. I again phoned the call centre, again went through basic trouble shooting (plugging directly into test socket, different filters, connect computer into router via cable and not wifi etc etc….), and again eventually got another engineer sent.
The new engineer changed my Home Hub 3 for a Home Hub 4, decided nothing else could be wrong at the house end so went to the exchange. He phoned from the exchange explaining that he had sorted the problem (I can’t remember what he said he did as it was beyond my understanding). I was suspicious that the situation hadn’t been resolved though because I still had noise on the line and 24 hrs later I also had my connection drop to 0.13Mbps.
More phoning to call centre folk and eventually engineer no.3 was sent. I have to say he seemed very thorough, changed the master socket (which he told me the previous 2 engineers should have done) and spent a long time doing various tests. It seemed the problem was fixed since after changing the socket there was no noise on the line. The connection eventually recovered after an SNR and IP profile reset to about 2.5Mbps.
The next day though there was again noise on the line. Some crackles at first but later turning into the constant fuzzy noise that I was hearing before. The speed steadily deteriorated everytime the router was re-synching during training and is now 0.97Mbs and I guess on its way down further since the noise is now quite loud. The engineer was kind enough to ring back to check up on the case and when he heard the issue he insisted that it was almost certainly a phone line fault and that I should call 151 to arrange for someone to come out.
Ive spent today being passed to and fro between the phone line department and the broadband department. The broadband department also tell me they think the phone line department should deal with the issue but then the phone line department say there is no problem when they do a remote test so pass me back to the Broadband department. Eventually after speaking to 5 different people today it has been decided that I should have my 4th Broadband Engineer visit me on Monday.
To my limited knowledge and reading on these forums it seems the issue is likely to be a line fault, so it’s frustrating that it’s possible the wrong person might be being sent and the problem will continue.
Any help or advice would be greatly appreciated, as I mention the connection is very important to me.
ADSL Line stats from my Home Hub 4:
Connected Connection time: 0 days, 03:00:05
Downstream: 1.313 Mbps
Upstream: 448 Kbps
BTWholesale Speedtest:
Download speed achieved during the test was - 0.96 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.34 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps

Obviously you need to get rid of the line noise problem before your internet connection will improve. Normally the advice is to phone 151 and report a phone fault with no mention of broadband. You really now need to wait until monday to see if this engineer visit solves your noise problem
if after the engineer visit there is no improvement then the mods may be able to help
as this is a residential line and is not supposed to be used for business purposes maybe you should consider a business line which gives a better service contract especially as you are self employed
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Noise on phone line and broadband cutting out when...

Hi, I have been experiencing a problem with my broadband dropping out when the phone is in use. I have also had a very crackly/noisy line whilst using the phone.
After reading various problems on these forums (some sound similar) I wanted to see if anyone else could help as I’m still unsure what to do next. I haven’t really had much help out of BT except for them sending out a new Hub (V3) saying that it should fix the problem. It did not fix it and I have since had a few more conversations, which have resulted each time in BT saying that there is no fault on the line, and it will be £130 minimum call out for any further action.
I have done everything I can think of in the house to see if the problem was to do with my household wiring including replacing the wiring for my extension. The filters have all been replaced and I have also used the quiet line facility and there is still noise on the line and the broadband still drops out when the phone is used.
At the moment I really have no clue what to do next so thought if I post up my ADSL line status results that maybe someone would see a problem or maybe have a thought on what to try next as I don't really want to be paying £130.
My set up is BT HomeHub 3 (option 3) with a BT Vison Box. The problem with the broadband dropping out seems to have started around the time I was notified by email that there was an upgrade on the network completion that was on the 24th June.
Any help would be very much appreciated as this is understandably getting a very tiresome. Cheers in advance.
My ADSL line status:
Connection Information
Line state:
Connected
Data Transmitted/Received (GB):
4.3 / 4.3
Downstream:
4.438 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.2 dB / 5.9 dB
Line attenuation (Down/Up):
25.3 dB / 14.5 dB
Output power (Down/Up):
18.3 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 229
CRC Events (Down/Up):
0 / 85
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
60 / 25

One thing to add, are you sure on how they phrased the info regarding to the £130 charge. That should only really be applied if it is YOUR equipment that is at fault (and on some occassions if you have damaged the external line).
I have what sounds to be a much more intermittent issue than yours, the vast bulk of my visits have resulting in the engineer not finding an issue (occassionally they do but then seem to lose that info before the next one) and I have never been charged since there is no issue with my equipment and the effect on the broadband can be seen via BT's own logging (ie speed reductions etc).
There has been some reports that sound like inappropriate charging but really you have an obvious line issue and even if intermittent should not be chaged providing you have confirmed it is an external cause.
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Australia, Telstra phone lines: How to fix clicks/noise from phone line?

This is probably the wrong forum to post my question, but I hope that some Australian HP users might have a solution to my problem, which is:
My HP7410 emits noise - scratches, clicks, & so on, which I assume is phone line noise - which can be very loud especially at 2am - 3am.
I've set the volume control to "off", but the noise is still just as loud as ever.
The noise doesn't seem to be affected by anything I can find; it's not WiFi transmitter activity, not time of day....nothing I can find.
5 years ago I tried to get our phone provider, Telstra, to investigate & fix the problem but the tech reckoned there was nothing wrong (typical). So there seems no reason to put the problem to them: as far as I can see, they will profess to be concerned but not responsible for the hash noises.
How can I get rid of it? Does anyone have any solutions?

Hi @bowhand,
Welcome to the HP Forums!
I see that you are getting noise - scratches, clicks, and so on with your HP 7410 printer. I am happy to look into this for you!
Some questions for you:
Do you have the phone line connected to the printer, or just the fax line?
Do you know if your phone service is Analog or Digital?
If the printer is powered off, does the noise still occur with the phone lines connected?
Once I know this information, I will be happy to do some further research!
Thank you for posting!
RnRMusicMan
I work on behalf of HP
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Ongoing and Unresolved phone line and broadband pr...

I am trying to help my elderly neighbours resolve an ongoing phone line problem. We both keep reporting the issue but keep being passed from pillar to post. We are fairly certain its a line problem outside of the house (we have checked everything we can for them)
The problem is causing terrible crackling on the phone line to the point where they cannot hear people on the phone and their new quality laptop just cannot run. They struggle to get out and rely on their phone and were hoping to order shopping online etc.
So they are are paying £13 a month for no service and they are finding this whole experience very upsetting. We are disappointed with Bts service so far
Can anybody help please ?
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you should be able to report your phoneline fault to 151 but no mention of broadband.
I would just check that the phone is connected to the filter in the master socket to make sure problem is outwith the home and not internal. internal fault could cost you the callout fee
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Re: Intermittent phone line noise

Hi BT,
I've got internmittent line noise on my line as well. The line used to be pretty good but it has been noisy intermittently over the last few years. I think it may have started when I switched to Infinity but not 100% sure.
It doesn't happen at a specific time of day, for example,
Weds 10 June at 20:30 (approx) it was noisy - did a quiet line test and recorded it.
Thurs 11 June - no problems during the day and then some noise around 21:30
Friday 12 June, noisy during the day. At 07:48 I connected to the test socket and noise still appeared. It is crackling away now.
I have video and sound recording.
Last September we lost voice - phone dead, but Infinity still working. This was fixed by BT - a wire had come loose in a cabinet. I'm wondering if there is a dodgy connection somewhere.
Due to the intermittent nature, I'm not sure what will happen if engineer visits and lthere si no noise. I suppose I'd be charged.
Please advise.
Thanks
BM
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@scottwilson1
it is standard when your report a fault requiring an engineer visit that you are advised that you may be charged if the fault/problem is found to be in your home setup or internal wiring or something in your boundary that has been damaged. you need to agree before engineer visit.
if you have used the test socket and problem exists then it is more than likely problem is outside your home and you will not be charged this may help
http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
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New phone line and broadband, massive noise margin...

Hi, being a long time DSL stalwart a recent move to a new property has meant I've needed to switch over to ADSL instead and thus far it's proving to be a bit of a mare!
I waited a month for the initial installation engineer who promptly never showed anyway, no bother I thought, the hub turned up and I installed it myself and it promptly didn't work It soon became pretty apparent that the phone line was completely dead even from the test socket. A few phone calls later and the phone line is working much to my delight. The broadband is another story though, initially it still couldn't connect but later in the day it managed to get going. However it's excruciatingly slow with an average of 20 to 30kps throughput and substantial packetloss. Also worth noting is that in this new property, only the master socket actually works, this place has 4 other sockets dotted around all of which appear to be dead, could these be part of the issue? Does using the test socket completely cut these out and rule out bad wiring? Just to add, at 13 hours connected the adsl status is pretty much the same and I couldn't notice anything on the BT line noise test number.
I'm not familar with the workings on ADSL lines but I'm guessing the root of the problem is down to a wildly varying noise margin both up and down. Down fluctuates between ~2 and 20 within a matter of seconds and up gives some numbers that defy belief. Now the line was originally activated on Wednesday, actually kicked into life sometime on Friday and the router has been connected for 13 hours now, whilst it's still early days and things should bed in more, I assume I'm right in thinking I should be alarmed at how bad a line I'm starting out with? And should I be directing my ire at the builders or BT?
Any help and suggestions will be hugely appreciated!
Cheers!
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as it is a newbuild is the master socket inside your home or outside like this
connecting to the test socket will eliminate all your extension sockets and should be your best connection. if you are not in the test socket could you try it and post new stats please
with your attenuation I would expect a connection speed of about 18mb when you get this fiixed
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Crackling phone line and broadband disconnecting

I'll try and keep this short as i have no intention of wasting another 4 hours of my life trying to explain how disappointed i've been with my BT Infinity broadband.
I have recently come to the end of my 18 month contract so was looking for a new provider. I have been getting speeds of 10MB for a while, when i should be getting much higher download speeds. My phone line has always crackled badly and whenever i use the home phone the router resets itself.
I made the decision that if BT could rectify any problem with my speeds i would stay with them. I have basically been told that the problem is in my house. There is no problem whatsoever with my phone line so any engineer visit would cost me a fortune.
After using the BT line test/speed test it tells me that the speeds between my home and the phone exchange (0.7 miles away) is just under 10Mbps. Does this mean that there isn't anything wrong with the internal set up of my broadband and if so why did none of the several people i spoke come to this conclusion? I've been paying for the 76Mbps service for 18 Months and not one person at BT has ever offered a solution just the same scripted rubbish that it is me that had the problem. Not only have i spent a fortune on the broadband itself, i also bought new phones on the recommendation of another BT "expert".
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I use the home hub 4. Yes it does have a filter on it and then the phone plugs into that. Tried test socket this morning and still getting crackling on the line.
Exchange IRLAM is served by Cabinet 8
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
51.6
35.6
12.4
7.7
Available
FTTC Range B (Impacted)
43.9
25
12.4
6.1
Available
WBC ADSL 2+
Up to 18
15.5 to 20
Available
WBC ADSL 2+ Annex M
Up to 18
Up to 1
15.5 to 20
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available

Noise from router on phone line

I just got my DSL from Verizon activated today, the router connects fine, and I have my DSL filters in place, but I am getting this 'snow' sort of noise on the phone line when my router is turned on.
Also, when you turn the router on when listening to the phone, you hear some beeping electronic sounds when the router is trying to connect.

What you're hearing as far as the Electronic Noises on the line is normal for many lines (like little beeping sounds), but they should only be pretty faint even on the loudest of Corded phones. That should only happen during synchronization. The additional chatter or noise you hear on the line once the modem has trained should not be present, so you may either require an additional filter on each affected phone (Some devices such as Call Switches do require them) or there may be a degraded cable somewhere presenting the higher frequency noise as a tone closer to what can be heard over the phone, or Transmit Powers could be rather high.
Some older lines in my area that have started to wear out exhibit white noise or electronic noise on the cabling just by nature. Newer cabling such as the ones I go through don't exhibit the white noise while DSL is running. if the noise is irritating and can be heard on the other end of the call as well, I'd certainly:
Check other phones
Check Filters
Try adding further filters
Analyze home wiring for any corrosion, lose connections, and dirty jacks.
Consider testing both phone and modem at your NID to see if this shows a lessened effect of what you're hearing. A line splitter will be needed for this as well as a corded phone.
Perhaps have Verizon run an MLT Test on your line to see if they can spot any highly resistive shorts through the test itself. (If found, tech gets dispatched to find it and fix it).
Consider a Home Run.
I have seen some very isolated issues where another type of DSL filter is needed, mainly on ADSL2+ lines. Might also be something to consider, getting a home run installed for your modem.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Crackled phone line and incredibly slow BB connect...

Hi
Im having serious issues with my phone line and BB connection. It has been ongoing for some time, roughly 6-8 weeks. The line becomes crackly with noise becoming so bad at times, you cannot hear the other person on the phone. This usually occurs in bad weather.
The BB line however turns on and off frequently, especially at night time. When it is connected the line is very slow and it takes forever to load anything.
Here is some info on our line.
Line state
Connected
Connection time
0 days, 1:44:14
Downstream
320 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
19.1 dB / 20.0 dB
Line attenuation (Down/Up)
50.0 dB / 29.5 dB
Output power (Down/Up)
14.9 dBm / 12.1 dBm
Is there anything that can be done over the line or must an engineer be needed?

you need to report it to BT Faults on 151 with no mention of broadband in the call
You need to check that the noise is at the test socket to avoid any possible charges
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Phone Line Crackling

Hi
I ordered BT infinity and was installed in December, however since its been installed i have noticed my BT hub going offline and online several times a night which is infuriating. I noticed that the phone line now has a crackle on it, ive read a few things on the board that im going to try tonight plugging into the test socket and trying the phone on another port. however im wondering whether its normal practice when getting infinity that a new faceplate to be installed as part of the package. I was not given the option i was told that everything could be done without a site visit. I know my mother in law had a similar problem with broadband going off, she had to pay £35 to get someone on site to put a new faceplate on that apparently fixes this. Wondering why we have to pay an extra £35 that should be part of the job surely.
Ive been told no line faults by the chat (surprise surprise) its a bit funny, as i was with EE before and never had a crackle on the line.

you need to try quiet line test from test socket using new filter it is happening more often that infinity 1 is self install and even infinity 2 sometimes the master socket with filter should work ok
quiet line test dial 17070 option 2 best with corded phone if cordless dull hum normal
if still crackle report phone fault to 151
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Fixed line static/crackling noise

Hello All Just want to see what ppl's opinions are on where to go from here. I've been a having a problem with static/crackling noise on the fixed line for about 2 months now. When Tech No. 1 came out, he said he changed something at the pillar, which is located somewhere between my house and the exchange. After he left, I got a text message saying the line test was ok. But it wasn't really ok, but I left it to see if there were any improvements. Fast forward to two months later, I noticed the noise was just as bad. So I reported the fault online and got a call from a lady the next day saying the fault would be investigated and repaired within x number of days. Then on Sunday, Tech No. 2 came out to my house without any notice at all. He too said that he changed some part. The line was actually ok when he called my home number using his mobile. But today, the noise is back. Should I report the fault again and hopefully one day Telstra might actually replace the line? What do ppl here think? Thanks.

If it's within 14 days of the callout by the engineer, you should be able to get an engineer out on the same incident. Definitely call, and have it checked. I asume you have filters, and no doubt they've told you that "if the problem is on your equipment then you pay the cost" etc etc So it's obviously outside your premises, and there may be something seriously going wrong on the lines/exchange if it's simply not lasting.

Crackling Phone Line - BT Say It's Internal Wiring...

I am pretty peeved with BT at the moment, to say the least, with two problems which I'm sure have to be related in some way. Firstly, for some time now our phone line has become more and more crackly, sometimes to the point where it is so noisy that the person at the other end can't be heard. I have reported it twice to BT recently as a fault (with a 20 minute hold each time) and each time the person in the call centre in India (presumably?) has tested the line and assured me that there is no line fault, so any fault which exists must be internal, therefore giving them the right to charge £99 for an Engineer's visit. That kind of highway robbery puts **bleep** Turpin to shame! We have not touched any of the internal wiring or sockets or fitted any new equipment before or after the crackling started so it's hard to see how it can be an internal fault. To confuse things further, when we disconnect our router (which is plugged into the master socket via a filtered faceplate) the crackling stops! Now our broadband speed has never been brilliant, but before the crackling we could achieve 3Mbps reasonably consistently, with pretty good stability. Since the crackling however, we are often down at a pitiful 300kbps with frequent dropouts, so now we have poor telephony and poor broadband. This is supposed to be the 21st century, but you wouldn't think so. My call centre friends are adamant there is no line fault but I just can't see how it could be anything else? Is there any way that I can bypass the call centre system and get this investigated properly, efficiently and fairly? I've seen some broadly similar posts which seem to have resulted in a satisfactory resolution, and that is all that I am looking to achieve, without any more stress or grey hairs! Please help!!

Have you tried a known working corded telephone in the test point of your main socket as shown here.
When the call centre run a line test it very rarely can detect a noisy line fault.
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Re: phone line still crackling

well my phone line was so bad could hardly hear took the risk of reporting it luckily open reach say it was a fault and they repaired it - still uselless cant hear still and broadband is no good - end result cant take the risk of them charging me and after broadband and home phone for twenty years ive had to cancel the whole lot - tmobile dongle is what im going to use - better at staying connected which is what you need if you play poker.

xxbrightflowerxx wrote:
well my phone line was so bad could hardly hear took the risk of reporting it luckily open reach say it was a fault and they repaired it - still uselless cant hear still and broadband is no good - end result cant take the risk of them charging me and after broadband and home phone for twenty years ive had to cancel the whole lot - tmobile dongle is what im going to use - better at staying connected which is what you need if you play poker.
If its still noisy, then follow the instructions on this website http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
If the problem is outside of your property, report the fault again.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

At a loss with phone line

Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
This problem has been going on for several years, although, 2 months ago i made some progress.
The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back.
The next day I ring up and complain and receive the whole dialogue about changing me £120 if the engineer comes out and can't find a fault. Funnily enough, the crackles (being intermittent) are not crackling at the time the engineer turns up, however, he states "The is more noise on the line than there should be" and "I'm going to pass it over to the underground team and see if they can find where the fault is". At this point I am now feeling hopeful that finally the fault might be found....
Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
Any advice as to how I can take this forward?
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I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side.

Re: Crackling noise on phone line

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