Re: Former Loyal Customer

I'm in the same boat. I called most BB stores in North-east Ohio for 12 days looking for a Galaxy Note 4 and there were none. I even did have one Mobile Manager at the Parma store do a search on their systems and called two stores for me, but nothing.
The one thing I was told was that 'Most Likely' the $200 promotion would be extended as they had zero stock for their customers.
At my local store in Macedonia, I even had one associate take my name and number in case any stock came in. On Saturday, November 1st...I called at 10:15, 2:30 and 6:30 that evening and was told that there was no stock.
Low and behold, on Sunday, November 2nd...at 11:30 in the morning...they had 12!!!!! I was told they came in the night before. When asked what time, of course it was never confirmed if it was before or after 6:30.
SOO...the very first day that the promotion is over...stock shows up. What a complete scam. This was nothing more than a total Bait and Switch. Seems to me that BB has a bunch of S5 stock they were looking to dump, so they offer this 'Promotion' accept that they seem to forget you need stock to have a promotion. I was also told that even though I showed serious efforts to acquire this unit, there was nothing they can do about the trade in allowance. My phone is old and only gets me $30. There is no way I'm ever giving Best Buy $270 of my money on a phone, or any electrical appliance. I have bought my last 4 phones there, but I'm done with them.
I'm actually wondering if any complaints have been filed with the BBB.
Amazon here I come!!!

Hello mschumacker,
The Note 4 is the phone to have right now, so I understand why you’d want to get your hands on it. If it weren’t for the fact that I upgraded my phone line only a few months ago, this particular device would be one I’d be interested in myself. I’m sure the $200.00 Trade In, and Trade Up promotion was a huge deciding factor for you as well, so I’m sorry to hear the promotion concluded prior to you being able to take advantage of it.
Best Buy does make an effort to procure as much inventory as possible for new releases; however, sometimes the demand is higher than anticipated, especially if for specific colors or phone carriers. While we are fulfilling select pre-orders at this time based on the order we received them, some stores are still trying to secure phones for these customers. Because of this, the promotion should be extended for those who pre-ordered their phones prior to the release date.
This means that not all stores have the availability to sell this particular phone to our walk-in customers. In regards to your particular area, it sounds like the surrounding stores were not in the position to have stock available on their shelves. I’m truly sorry this left you unable to participate in our trade in promotion, and as a result, has turned you away from us. Please know that while this promotion has concluded, we may provide other trade offers at various times, and it’s my hope that you will provide us a second chance sometime in the near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

I have had my apple tv 2 for about 3 months which work perfectly fine when I use it with my iPad 3 ー all of the sudden I get the HDCP Error! I read the forms and done everything! Apple I name a loyal customer, please come out with an update soon!

I have had my apple tv 2 for about 3 months which work perfectly fine when I use it with my iPad 3 ー all of the sudden I get the HDCP Error! I read the forms and done everything! Apple I name a loyal customer, please come out with an update soon!

That's one of the weird things.. it recognizes it maybe 10% of the time. And usually, only after I do the two-button reset. Problem is.. since it won't charge above 2%, anytime I try to do a restore or anything like that using iTunes, my device shuts off and I lose whatever progress I'd made.
So, an update... after reading through a bunch of similar complaints (there are literally 1000's of them so there's NO WAY this isn't somehow ios7 related, thanks a lot APPLE ) I decided to try a restore in recovery mode. After 3 hours and several disconnections... I ended up having to just set it up as a new iPad, as the restore did nothing. Weirdly though... as I was doing the restore in recovery mode.. I noticed I'd gotten up to a 10% charge.. higher than it's been since September, so after setting it up as a new device, I turned it off and plugged it in using the wall charger. 2 hours later and I was up to 38%. Still not great, as my iPad, before ios7 could've fully charged twice in the amount of time it took for me to now get 28% more of a charge. And that's with a fully cleaned out device.. so that really ***** and I'm now more confused than ever.
But I'm gonna leave it overnight charging and see what I come up with tomorrow. Sadly, when I paid $600 for it in February, I never expected to have to play "wait and see" with it...

Why was a loyal customer banned from online purchases without even a warning or a phone call?

Today I tried to use 10 gift cards online to purchase another gift card. I want to be clear. In doing so there was no warning or deterent for me to try and do so. I tried was because I read a response from BB Social Media Specialist John-BBY that it could be done in the store: http://www.forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Can-you-combine-best-buy-gift-cards/td-p/86... So I figured why not see if it works online. The order was processed and then canceled. I then tried to order a portion of a larger gift card with some of my existing giftcards and then put the rest on my credit card (which has the same billing address as the shipping address for the delivery) and it was canceled again. I am not a theif nor am I trying to launder money. I am simply trying to combine the gift cards my wife and I have aquired (many of which we only have the number and the pin for) so that I can purchase 1 large item at BB. I know I can only use the numbers + pin at bestbuy.com. I cannot use them in the store as I do not have a physical card nor an e-gift card with a bar code.
Because I am not doing anything illegal or trying to fraud anyone, I promptly called BB on the phone to make sure they know I am really me. I spoke with a nice rep who while pleasant enough, gave me the unfortunate news that my bestbuy.com purchasing privileges have been revoked?! That there was nothing that she could do. That now I have to wait 5-7 days while it is reviewed by the risk department. My case number is {removed per forum guidelines}. This seems EXTREME right?! Why if you have no GLARING public warning at checkout would you cancel ALL of my privileges to purchase online? I write software for a living. This is clearly a CATCH all fraud mechanism built into your sales system. Why don't you just put an error message on the order form saying that you are not allowed to purchase giftcards with giftcards online? Writing, testing and releasing the code for that simple error message would take a fraction of the man hours that "investigating" my single case is going to take. Let alone the possibly hundreds of other customers that you put through this rigamarole. Without any warning how are people supposed to know?!
I am certainly not a new bestbuy customer. I have a fantastic purchase history by any retailer's standards. Especially one with such heavy competition. I am a "MY" Best Buy member. I have the Best Buy credit card. I have bought things at bestbuy.com over and over again for 5+ years! What better shining example of a loyal customer do you want?! This is a HUGE pain in my butt. I simply want to use my 12 gift cards of varying balances to purchase 1 single product. What can you do for me? The customer satisfaction/social media PR team has to be able to do something. A resounding "Our hands are tied" sounds like a real loud lack of trying. In anyone's mind (employee or not) if no one can help me this has to be seen as a huge let down of a loyal customer and a understandable reason for me to start bringing my business elsewear. I don't think I have ever been treated like this by Amazon.

Hello jsanford,
Placing an online order with us should be a relatively easy process, so I can imagine your surprise to find your order unexpectedly cancelled after being a long time customer with us. It sounds like you’ve been put through the ringer just trying to figure this out on your own, and it’s disappointing to hear we’ve been unable to explain what we can do in order to assist you. I apologize for any frustration this may have caused, and I appreciate the opportunity you’ve provided us to clarify the situation at hand.
While never ideal, there are times when we regrettably must cancel an online order from our end for various reasons. While we are unable to elaborate further as to why your specific order was cancelled, please feel free to view our Conditions of Use that were agreed upon by placing an order with us.
Having said that, we are only able to accept up to 10 gift cards per transaction on BestBuy.com, and this could explain why you were unable to combine all 12 of your gift cards at one time. If you wish to do so, I’d suggest visiting your local store as they may combine up to 15 at one time. It’s understandable how this would be problematic though if you no longer have a physical copy of some of your gift cards, so I’ve sent you a private message to gather some additional information from you. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't use. This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages. I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time. Lots of charges.....But I'm am getting no help. Not even an offer of a payment plan to help me out. I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!! Does anybody have any suggestions on how to deal with them? We are not wealthy....or I would just pay this and walk away......

There is a big misconception in what customers believe a cell carrier is obligated to do.
You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
Good Luck

How to close a custom form from CUSTOM.pll

Dear Friends,
We need your help on the following issue related to Oracle Apps Forms.
We have a requirement to show a popup message (message should remain open and user should be able to continue working in the order entry form. User use this message as a reference while entering order details) when user enters a customer name or number in the order entry form . This is similar to the Stock Availability form which gets opened automatically when control enters into Order Entry Lines form, where the stock availability form remains open while entering line details.
To fullfil the requirement, we have designed a custom form with a single text field in which the message text (some customer information) will be shown.
We are using custom.pll to call this custom form (thru FND_FUNCTION.EXECUTE) when the control leaves customer number field. User could leave this custom form open and continue with entering order details. Till this point we could achieve what we want. i.e. we could show the popup message in the custom form after user enters a customer number.
The problem is, after the custom form is opened, when we enter a new order for different customer, we need to close the custom form (which is opened for the previous customer) if the customer is not qualified.
we could not achieve this. We tried using CLOSE_FORM, CLOSE_WINDOW, but did not help.
Any body have any suggestions on achieving this... Basically, we need your help to know how we can close the custom form from CUSTOM.pll.
Thanks,
Uma

I thing you haven't any (supported) option to close a form via custom.pll.
For a long time, we have search a solution for the same problem without any result.

How to Handle Automatic Skip Property of Item in Oracle Forms through Custom.pll or from other methods

Hi All,
How to Handle Automatic Skip Property of Item in Oracle Forms through Custom.pll or from other methods.
This is a enhancement requirement.
When ever user enter value in field 1 then automatically cursor should go to next field.

Hello Bobb,
You can create a trigger(when-list-changed) for each list item where you could:
1.recreate the record groups and then use POPULATE_LIST so you can hide the selected values. In forms builder online help there are some good examples about create record groups dynamically.
or
2.you can perform a validation instead of hiding the selected values. If the values is already selected the display a message 'Value already selected....'
Second option is much faster(only an 'if clause')
Hope this helps.
Regards,
Alex

How to call standard form in custom form

sir,
please help me .in calling standard form through custom form
Edited by: user11996389 on May 15, 2012 10:00 PM

Hi,
As far as I understand, you have a standard form, S and a custom form, C. You want to call S from C.
The API mentioned in my previous reply is the standard way to call one form from another in Oracle Apps. You may invoke this API from a trigger like WHEN-BUTTON-PRESSED. The API has a few mandatory parameters which you need to provide in order to successfully call the form. As mentioned, please refer to the Developer's Guide.
If you have any doubts or face any problems/errors, post the details here. Forums members will be reluctant to help if you do not put in some efforts of your own.
Regards,
Sujoy

Does standard SAP has a Adobe Interactive form for Customer Master?

Hello,
Pls. let me know whether the standard SAP does have a Adobe form for Customer Master, if so, pls. let me know.
Actually, i searched in List of SAP standard Adobe forms: Go to http://service.sap.com/erp (SAP ERP) -> Media Library - SAP ERP Overview -> Detailed information cross ERP -> Adobe Forms for SAP ERP...but, did not see any
Thank you

Checkout this form: F_SAPMFBWE_10
Regards, Aldo.

8 years of loyal customer, today is the first I've been dissapointed....

I had '1000 BONUS MINUTES 2 YR RENEWAL' and '1000 BONUS MIN SHARE SECONDARY 2 YR RENEW'. It doesn't say "...FOR 2 years". Just an additional description of "2 YR RENEWAL".
When I first got these bonus minutes, I asked the rep if there was expiration date, he said no as long as I have my service with them, I would have these until I either use it up or leave verifizon. Of course, I checked the renewal contract before I signed, it is no where in the contract that states it will expire at a certain date. I went through couple renewal already with these bonus minutes.
I've finally went over my minutes. Never worried because I had the extra bonus minutes. I got the bill, Verizon charged me and when I called, they said it expired few months ago. I explained the story, even asked them to send me a copy of the exact contract with my signature. I am holding it now and there is no expiration date nor states it expires in 2 years. He's telling me to go to the store to dispute it and show the contract. I was like, i'm trying to save time from over the phone and ask if he could do something. The only thing he could offer me was eliminate half of the overage (I went over of about 100 minutes). Even when I mentioned I've been with them for over 8 years and this is the first time I've had problems with them. He didn't seem to care. Is he not trying to do anything because I'm still currently under their contract?!? I bet if I my contract was up, he would definitely do something so that I would stay with Verizon. Well, many companies are like this when they know you are still under their contract. They are more nicer and would be willing to do more to keep you if you are not under contract. But still, the contract does not state the bonus minutes expires and I've been with them for so long. The best he could do is take out half???
I want Verizon to point to me on the contract where it states it expires and then I will pay for it. But I do not see it.
Do the math Verizon:
1) A customer who's been a loyal customer for over 8 years, Verizon receives the payment for the overage and have the customer for one more year, and then leaves to another provider.
2) Or Verizon takes care of this bonus minutes (if they say it's only good for 2 years, put it under contract moving forward), Verizon puts back the 2000 bonus minutes with no expiration as what the customer signed, the customer stays with Verifzon.
hmmm...kind of hard to see the long term investment...but i would go with option #2.
**Yes, $45 is not that much and I understand many came into situation of paying hundreds of $$$ but it's the principle and what I've sign for**Hey we got bills to pay. If we treat all our bills like this where we do not worry about little amount, it adds up!

Wow! You've been a customer for 8 years, I've been a customer for a decade and I JUST recently learned (after going over my allowance 2nd time in 10 yrs) that loyal customers, per Rihana (a supervisor I had to resort to working with), are given "bonus minute packages." Customers are supposed to be able to locate them in their online account under plan drop down box, under "promos." Per Rihana, the bonus minutes NEVER expire IN FACT I will accrue more over time. I was told I currently have 2 "bonus minute packages," one for 50 min and a second for 150 min "to use if during a billing cycle you may be close to going over. This is to avoid having to upgrade to a bigger plan temporarily, mid-cycle, not having to pay the extra $20+tax, to avoid atrocious overage costs, only then to go back to your normal plan come next cycle, provided you feel confident you will not repeat the same mistake. "You are able to see your bonus minute packages online, however you MUST call customer service to have them applied."
Rihana graciously waived my overage minutes after apologizing for the fact that I was never made aware of this precautionary measure.
Later that day I went online and noticed my bill was promptly adjusted (that was nice to see) and to check out these bonus minutes. After searching some time, and FAQ'ing it up, I found the support forums. I found ONE other customer inquire and get a response from a VZW rep that they are located just where Rihana told me. BOTH that customer and myself have yet to see them.
My fear is that they were used instead of the credit issued as proposed ("I'll waive the overage minutes this 1 time"). Should this be the case I will have been grossly mislead and downright lied to. I will not hold contempt prior to investigation so my next step is to, once again, call a rep and inquire about these elusive bonus minutes. Be aware customers, there are potential precautionary promotions such as these but we are not made aware of them, we must inquire!

Standard Form for Customer Quotation in PS

Hi All,
Can anybody tell me Standard Form for Customer Quotation in Project System (PS).
Its Urgent.
Regards,
Sachin Bhatnagar.

Hi,
as per your requirement Tcode -VA21 standard script name is RVORDER01 if u want change as per your requirement copy it as Zform then modify it . and according to ur printform give name in NACE Tcode ...
<REMOVED BY MODERATOR>
thanks,
Suresh.
Edited by: sriratna nainala on Feb 15, 2008 4:12 PM
Edited by: Alvaro Tejada Galindo on Feb 15, 2008 2:55 PM

If i try to copy standard Adobe form to Custom developed

Hi Guys,
If I try to copy Standard Adobe form to Custome developed ' iam gettng the 'internal error occured SAP FP API '.
please let me know what to do ..
Thanks
Prabhu

Hey,
Instead of copying the Adobe Form,
First try to save the form on your desktop.
Open the form with Adobe Live Cycle Designer.
Click on XML Source tab.
Copy the XML Source.
Now create a new empty form in Adobe Live Cycle Designer.
Click on XML Source tab.
Select the XML Source.
delete the XML Source.
And now paste the XML Source what you have copied previously.
Hope this is better instead of copy.

Upset Loyal Customer

I have to say I am very, very, disappointed at Verizon Wireless Services. I contacted Customer Service to ask for approval for an early upgrade on my mobile phone. My upgrade eligibility is available in less than a month and I was told "NO". Now, I understand policy; however, I am having several issues with my phone because it is a very old phone (3G), but I am not getting calls. My phone is very slow, it takes several seconds to make calls, open up my messages or an app. The battery life is terrible. Basically, it's time for an upgrade. I have been a customer since I was in high school, when beepers/pagers were available. I don't recall ever asking for an early upgrade. However, due to my line of work, I need this upgrade and I have a specific phone that I need, as well as a phone that works. I am upset that Verizon Wireless Support was ok with losing my business rather than to satisfy the needs of one of their loyal customers. IT'S LESS THAN A MONTH....SERIOUSLY. It is ridiculous and as soon as I get off of work today, I will begin shopping for another cell phone carrier.

Like jroeder said, the line has to be drawn somewhere. If you say, "it's only one month, what's the big deal?", and Verizon then allows you to upgrade, you will probably tell at least one other person this was allowed. Then that person's phone breaks two months before the upgrade date. So now they say, "Well, my friend got an upgrade one month early, I'm only asking to upgrade two months early. What's the big deal?" You can see where I am going with this. Furthermore, I have to chuckle when someone uses the "loyal customer" argument. First of all, if you have been a customer of Verizon for a long time, then you should be well aware of how the contracts, plans, and upgrades work. Second, you are threatening to cancel service because Verizon will not allow you to break your agreement...it seems your loyalty is conditional, so if you get what you want you will stay with them. That is not loyalty.
You could activate an old phone, or perhaps borrow one for the remaining month before end of contract. If you need a specific phone NOW due to your job, then your employer should be paying for the phone or at least part of it. All of the other carriers will hold you to contracts and upgrade dates, too, unless you switch to prepaid. Good luck to you, whatever you decide to do.

Loyal Customer Thinking About Leaving Soon!

I have been a Loyal Customer of "Verizon" for years and was happy but recently i had a "Horrible Experience" my Droid X was replaced in 10-2011 and it voided a discount on 1 of my lines that i was getting for years. I was told that i could no longer recieve the discount and that was that. The discount was $6.00, but i guess the company would go bankrupt to continue to give me a discount that i been getting for at least 5 years. They are willing to lose a customer with a guarantee bill of $220.00 a month for $6.00. Then i added a line on my family share account with an old phone just to find out 2 days later the phone was put on it's own plan. I called back to correct this matter and the phone was then put on the family share plan, but the representative changed my plan somehow. Due to verizon no longer offering my current plan it had to be sent to a special department to be put back on the account. I then decided this is to many situations occurring back to back so i decided to look through my bills and see what my charges where from this past year. I realized that a line i put a block on since 2008 was being charged for a 1 year for text premium services of $9.99 and 2 months $19.99. When i asked for verification of the block i was told i had blocked something else not that in 2008! What else could it have been because i never blocked the internet or texting? I was then told they couldn't credit me all my money back, because they don't go back that far anyway. What? I guess i'm suppose to keep paying for verizon mistakes. So now my Droid X that was just replaced in 10-2011 is shutting off frequently so i decided to upgrade my phone, because a representative stated that my line was eligible for and upgrade. I went to Best Buy on Monday to upgrade and was told i could only upgrade at "Verizon Wireless", because it's considered an early upgrade! Am i not still locked in a contract for 2 years so why should it matter, a upgrade should be an upgrade and of course the phone is $100.00 more at verizon than Best Buy, so i see it's not about keeping your customers and making them happy it's now about how much $$$$ you can get out of me. I am going to continue to get replacement's for both of my lines until my contract is up and looking for service elsewhere. Very disappointed!

First of all i probably have been a verizon customer longer than you and if you know verizon like i know verizon your taxes and fees change so if it's a $10.00 - $20.00 difference i usually just pay it and #2 I know what i put on the phone because this happened to 1 of my accounts back in "88" so speak what you know. #3 I made my changes with a representative and checked my account 2 days later and that's how i was aware of the mistake the representative made. I never went over a plan with a representative so why was the line put on a plan by itself since you know so much about my experience! #4 I also did all that you put up here opting out and everything and it's still on my bill this month! So once again talk what you know! #5 As far as my discount this is something i been getting for years i don't care what you don't get because i don't pay your bills and verizon has promotions for different people, agency's and etc. everyday so everyone is not the same so once again speak on something you know about. #6 When i was upgrading i went to an authorized agent which was "Best Buy" so what are you talking about every phone and upgrade i have done has been from Verizon or Best Buy not just anyone so once again speak on what you know. #7 anything i do i do with a "Verizon Agent" who recently has made several mistakes on my account and admitted to it. If i'm calling and adding a phone on my family share how do my plan change? You don't know because they couldn't answer it. And last I want you to know that i am far from lazy so watch your mouth. Don't get disrespectful, because you don't know me to call me out my name. Verizon messed up and that happens,but don't quote on my comment being nasty when you don't know the facts. I also received a $400.00 bill this month for there error not mines, due to a representative again not doing there job.

20 Year Loyal Customer - Sick and Disgusted!!

My husband, son and daughter wanted to upgrade their phone the beginning of this year. I went in to the store thinking I had 2 upgrade available at the time, so my daughter upgraded her phone and I asked the sales lady to use the other upgrade for my son's phone and asked her about the Edge program for my husband. She stated we only had one upgrade available not 2. I asked her several times and she insisted there was only one upgrade available and we would have to do the Edge program to get my son his new phone along with my husbands and we could use the 1 upgrade for my daughter. She told us how wonderful the Edge program was and how we wouldn't have to pay everything up front and in the long run be cheaper. So we decided to go with the Edge program for my husband and son's phone.....BIG MISTAKE! Our phone bill jumped to $300 a month, (a car payment!!) and come to find out, after calling Verizon about my high bill 2 months later, they informed me that I did have the 2nd upgrade available even though the sales lady insisted we didn't have it. I was furious and called verizon customer support to see if they would do the upgrade on my son's phone instead of the Edge since she told me wrong.   I was on hold for an hour total (I timed it!) on one day and was transferred to many different people just to be told that I should have known that I had the 2nd upgrade and it wasn't their fault. I called again 2 more time that week waiting on hold for hours and asking for managers just to be told again that sorry.....I should have known that the 2nd upgrade was available and they wouldn't let me out of his Edge program. I told them that I was taking their employee's word for it that she should KNOW whether I had the upgrade available at that time, I do not work for Verizon!!!! Also when we signed up for the Edge program, I didn't get to see any Edge agreement other than what was on her IPad and I didn't have a chance to read all of it to totally understand all the costs involved. So to top it all off, my son dropped his phone and now it will not work. And stupid me had cancelled the insurance to lower my huge bill so once again I called Verizon just to be told, sorry, no insurance no luck. I still owe $400 on a phone that now doesn't work, and even though I still have an upgrade available, I can't transfer it to his phone because he is on the Edge program. But I was told that I could buy a phone for him at FULL price! Geez, that really made me feel so great! I have been with Verizon before Verizon was Verizon, over 20 years now and this is how they treat their customers??? I am beside myself and now stuck with this huge bill for NOTHING! Thank you Verizon for your SUCKY customer service and sham that you have going on. Hope your happy to screw your loyal customers! Sincerely, disgusted and sick long time loyal customer, mjen4

msalyard,
I apologize for the delayed response. I have sent you a private message to further assist you. You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope. This is the icon for Private Messages, referred to as ‘PM’s’.   A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The envelope icon will have a number next to it if you have any new messages waiting.
To open a PM, double click on the envelope. If you click on the envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Loyal customer leaving Verizon Wireless

I have been using Verizon since I got my first cell phone - not even sure what that was... Well over 10 years ago. I stuck with Verizon as their customer service was outstanding!
In the past month I have called twice about my bill. The first call they told me they would remove my overage charge as I had made a mistake with regard to dates. They said a supervisor would call me back if there was an issue. No one ever called me back, and the charge wasn't removed. So I called back, as I didn't want to pay until resolved. I spoke with a representative who took off a much smaller amount & said that he would have a supervisor call me back to discuss the rest. No one ever called.
Today I paid the bill - I may not agree with it, but I do have a choice - to look for a new provider.
Verizon - you lost a truly loyal customer. And with more & more options these days, you will continue to lose more with the deterioration of your customer service.
Note - I would have reached out directly to Verizon, but since I tried that twice to no avail, and since they don't make it easy to submit issues via email or phone, I'm posting it here...

You read right. However the process is also in state consumer laws. I would have to research it on McKinneys
the process is any disputes regarding overcharges, bogus charges and charges in dispute will be handled as a collection if verizon sends it to Financial Security it is in collections.
Over 34 years ago I disputed my invoice with Cellular One. it was not a large dispute but they kept billing me after my dispute of the amount, they did not say why it was owed or for what just a dollar amount. Eventually I get a in house collection letter stating to pay up or dispute it. The other option was call them up to discuss the situation.
Since my dispute was already sent I need not send it again, I called and this very nice lady and I went through the account and my dispute and she was aware of the certified letter and she said I was correct. Take invoice, subtract payments and credits and it actually was they owed me money. Funny the creditor always thinks they are right.
If you read the back of your credit card agreement it also tells you how to dispute your charges and your bank does the same thing. Verizon is not above the consumer laws.
Even though its for debt collection, the certified letter dispute holds up in small claims court and in arbitration hearings. However the difference is verizon states your invoice must be paid while its disputed. This is not enforceable since it conflicts with Federal and State Consumer Laws.

Re: Former Loyal Customer

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