Re: On Demand error cl-0x000f

Question

Got an Error message : err-0x000f. Called into the customer service line.... What a joke, tried to tell me to just reset the DVD by unplugging this.<br>What a joke now, can't get time on demand. Gave me a ticket number and have to wait for a service call. Sunday, 5 days away. Comcast is a joke and I truly need to cancel this god awful Always something.

Answer 1

I feel your pain.  Dealing with Comcast will crush your faith in the longterm viability of the American economy, if not your faith in humanity itself.  You start to believe that it really is possible that at some point in the near future apes will outsmart and enslave us.  I get cl-0x000f every couple months.  As you indicate, the "unplug your box to reset it" instruction is not sufficient to fix the problem.  (But see my suggestion #2 beow. )  Also of little value is having Comcast send a reset signal to your box.  That never works.  The most hopeful thing I ever got from phone support was an acknowledgement that they had detected a problem on the network in my neighborhood which could impact OnDemand.  They said they would send a technician to my neighborhood to fix the problem, then call me back when it was fixed.  I never got a phone call back and two weeks later I was still getting the error code.  The point is, phone support is of little value except for paying your bill.  They are good at taking money but not at providing service.  For service, you must take matters into your own hands.  Here are the two things that I have found will fix error cl-0x000f:  (1)  Get a new box.  Take the cable box to a Comcast office and swap it for a new one.  It's free and no one has ever questioned me about why I am constantly picking up new boxes.  Let's face it, no one knows how bad Comcast technology is better than their own employees.  They happitly give me a new box.  I take it home and activate it.  OnDemand will then work for a couple more months before the dreaded cl-0x000f once again infects my system.  (2) Disconnect your modem before resetting the box.  This has only worked for me twice, but it is worth a shot.  If you have an Xfinity modem/router, as I do, that box is serving as a hotspot for your neighborhood.  Besides providing wifi in your home, a separate (supposedly) wifi signal is broadcast to your neighborhood.  The reliability of OnDemand seemed to decline below its already abysmal level once the hotspot technology was implemented.   So before driving the box back to the Comcast office, I try unplugging the modem/router before unplugging the cable box.  This doesn't always work.  But on two occasions it has.  Maybe it was just coincidence.  But reseting has never worked for me unless I first unplug the modem/router.   If it does work, I can then reconnect the router and the internet comes back online without disturbing OnDemand.  If it doesn't work, I take the box to the Comcast office and switch it out.  The important thing is to not stress out about it.  There are people in this world who don't have enuogh food to eat each day, or who live in fear that their house will be blown to pieces by a bomb as they sleep in the night.  We are fortunate enough to live in a country with adequate food and tremendous security systems.  The fact that our cable TV company can't provide reliable OnDemand may make us question American technology, but it is a miniscule inconvenience compared to what most of the world has to deal with.