RE.PaperSource and PrinterDuplex properties are ignored by PrintOut method

There is a thread with the title, PaperSource and PrinterDuplex properties are ignored by PrintOut method, which I have left a message on. This was last week.
My question is, does anyone on the SAP support staff monitor new posts on existing threads?
Please let me know as soon as possible. My company is having an issue exactly like the
one described in this thread and I need a reply positive or negative to my question, so
I can report to my project leader.
Thank you for any help. You can get to the 'PaperSource and PrinterDuplex properties are ignored by PrintOut method' thread by searching for "papersource".
Thanks again,
Joe

1) This is only community forum, so while we try, you may or may not get an answer. If you want to be sure of getting hold of support, you'll need to obtain a support contract here:
http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300
2) I searched this forum (Legacy Application Development SDKs) for PaperSource and PrinterDuplex, but was not able to find the thread. Do you have a link to this? If not, please restate your issue ensuring that you provide the following information:
version of CR used
development language used
is this a web or win app?
is this behavior happening on your development computer or after the application is distributed?
what service pack has been applied to your version of CR?
Ludek

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    Unfortunately, CR 10 has been retired for well over 5 years now. If it does not work, for your printer, try another printer driver. If this is a CR issue it will not be fixed.
    One other option is to call sales, see if they can still set you ups with CR XI R2 (v. 11.5.x). Note that this version is also retired (has been for over 3 years), but perhaps it will work better. One more note; CR XI R2 was the last version of CR to ship the RDC.
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