Re-sync address book entries

Question

Hi,
I get contact information from GroupWise to Sugar and vice versa, but I can't get changes to be synced.
Means, I create an address book entry in GW, the contact will be transferred to Sugar.
In Sugar I do some changes, but these changes will never be synced back to GW.
What must I do to get these running?
Best regards,
Dirk

Answer 1

Here is the XML for the GroupWise connector:
<connector>
<settings>
<common>
<caching>disabled</caching>
<type>groupwise</type>
<startup>auto</startup>
<log>
<failures>off</failures>
<verbose>off</verbose>
<file>default.pipeline1.groupwise.log</file>
<level>info</level>
</log>
<folderSupport>1</folderSupport>
</common>
<custom>
<attachmentMaxSize>500</attachmentMaxSize>
<soapServer>http://xxx.xxx.xxx.xxx:7191/soap</soapServer>
<Group>0</Group>
<sweepCycleLength>3600</sweepCycleLength>
<DocumentRef>0</DocumentRef>
<Note>1</Note>
<Mail>1</Mail>
<Folder>1</Folder>
<port>4500</port>
<configureUsersOn>tableAdd</configureUsersOn>
<Appointment>1</Appointment>
<trustedAppKey>XXXXXXXXXXXXXXXX</trustedAppKey>
<version>GW8SP2</version>
<ignoreEventsAfter>30</ignoreEventsAfter>
<modifyEvents>
<AddressBookItemModify>1</AddressBookItemModify>
<ItemUnarchive>1</ItemUnarchive>
<FolderAccept>0</FolderAccept>
<FolderModify>1</FolderModify>
<ItemAccept>1</ItemAccept>
<ItemMarkUnread>1</ItemMarkUnread>
<ItemDecline>1</ItemDecline>
<ItemModify>1</ItemModify>
<AddressBookModify>1</AddressBookModify>
<ItemMarkUnprivate>1</ItemMarkUnprivate>
<ItemUncomplete>1</ItemUncomplete>
<ItemUnaccept>1</ItemUnaccept>
<ItemComplete>1</ItemComplete>
<ProxyAccessModify>0</ProxyAccessModify>
<ItemMarkRead>1</ItemMarkRead>
<ItemMarkPrivate>1</ItemMarkPrivate>
<ItemArchive>1</ItemArchive>
</modifyEvents>
<debugSuds>0</debugSuds>
<CalendarItem>0</CalendarItem>
<Task>1</Task>
<Resource>0</Resource>
<PhoneMessage>0</PhoneMessage>
<addEvents>
<PersonalGroupItemAdd>0</PersonalGroupItemAdd>
<AddressBookAdd>1</AddressBookAdd>
<AddressBookItemAdd>1</AddressBookItemAdd>
<FolderItemAdd>1</FolderItemAdd>
<FolderAdd>1</FolderAdd>
<ProxyAccessAdd>0</ProxyAccessAdd>
</addEvents>
<moveEvents>
<FolderItemMove>1</FolderItemMove>
</moveEvents>
<Contact>1</Contact>
<deleteEvents>
<ItemUndelete>1</ItemUndelete>
<FolderDelete>1</FolderDelete>
<ItemDelete>1</ItemDelete>
<PersonalGroupItemDelete>0</PersonalGroupItemDelete>
<AddressBookItemDelete>1</AddressBookItemDelete>
<ItemPurge>1</ItemPurge>
<FolderItemDelete>1</FolderItemDelete>
<ProxyAccessDelete>0</ProxyAccessDelete>
<AddressBookDelete>1</AddressBookDelete>
</deleteEvents>
<debugSudsLogfileLocation/>
<Organization>0</Organization>
<trustedAppName>XXXXXXXXXXX</trustedAppName>
<clearEventCache>0</clearEventCache>
<numWorkers>4</numWorkers>
<listeningLocation>10.168.67.120</listeningLocation>
<blockHiddenAttachments>1</blockHiddenAttachments>
</custom>
</settings>
</connector>
The GroupWise Connector for the User is configured to sync the correct addressbook and all settings are enabled.
The Sugar-CRM Connector for the User has all settings enabled.
>>> jfosterqa<[email protected]> schrieb am Donnerstag, 4. November 2010 um 18:36 in Nachricht <[email protected]>:
I would check the address books you have selected for the user. If theaddress book isn't selected on the groupwise connector it probably won'tget the changes. If the correct one is selected we might have to dosome closer inspection-- jfosterqa------------------------------------------------------------------------jfosterqa's Profile: http://forums.novell.com/member.php?userid=67313View this thread: http://forums.novell.com/showthread.php?t=425120