Re: This week's Mobile offers: Week of 3/3/2013
Looking to upgrade my existing VZN DroidX to Galaxy Note 2. Does the $50 GIFT CARD Reservation apply to upgrades too. For instance, with current $199 price on Note 2, should the gift card reservation reduce the price to $149. TIA
Yes, as long as you registered the phone number you are looking to upgrade.
Jesus|Senior Social Media Specialist | Best Buy® Corporate
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This week's Mobile offers: Week of 3/3/2013
Here are some notable mobile offers this week.
*$49.99 - HTC One X (white) – AT&T *w/ 2-year agreement http://bbyurl.us/svn
*FREE - Droid RAZR M by Motorola– Verizon *w/ 2-year agreement http://bbyurl.us/ar7
Save up to *$100 on the Samsung Galaxy S III *w/ 2-year agreement – AT&T, Verizon, Sprint and T-Mobile http://bbyurl.us/cil
Great price on the Samsung Galaxy Note 2 – Verizon *w/ 2-year agreement – *Click for price http://bbyurl.us/r2x
Great price on the HTC Droid DNA *w/ 2-year agreement – *Click for price http://bbyurl.us/e96
*FREE - Motorola Photon Q –Sprint *w/ 2-year agreement http://bbyurl.us/uta
Prices and offers good March 3 - 9, 2013 unless otherwise noted
Jesus|Senior Social Media Specialist | Best Buy® Corporate
Private MessageYes, as long as you registered the phone number you are looking to upgrade.
Jesus|Senior Social Media Specialist | Best Buy® Corporate
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This week's Mobile offers: Week of 3/17/13
This week’s Mobile offers: Week of 3/17/13
Some great mobile offers for this week!
Motorola - Atrix HD 4G Mobile Phone - Titanium (AT&T) – Free w/ 2-year agreement http://bbyurl.us/qmd
Motorola - DROID RAZR 4G Mobile Phone with 16GB Memory - Black (Verizon Wireless) – Free w/ 2-year agreement http://bbyurl.us/5jj
Motorola - Photon Q Mobile Phone - Black (Sprint) – Great price, click for price w/ 2-year agreement http://bbyurl.us/gah
Nokia - Lumia 822 4G Mobile Phone - Black (Verizon Wireless) – Free w/ 2-year agreement http://bbyurl.us/6ay
Prices and offers good March 17 - 23, 2013 unless otherwise noted
Jesus|Senior Social Media Specialist | Best Buy® Corporate
Private MessageYes, as long as you registered the phone number you are looking to upgrade.
Jesus|Senior Social Media Specialist | Best Buy® Corporate
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After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?
I followed all the instructions on the suggested page. Many files in C:\Program Files\Common Files\Apple\ and C:\Program Files (x86)\Common Files\Apple\ could not be deleted. Message said ""Cannot delete files: It is being used by another person or program"' but could not find iPodService.exe in task manager (also, the "Cannont delete ... " did not mention iPodService.exe).
Deleted all that I could. Reinstalled iTunes. Still same result. iTunes and computer both recognize my old iPod. Only the computer recognizes iPod Touch. -
I updated my LG G3 this week and now it SUCKS! When I'm connected to WIFI, nothing on Facebook works. The photos and videos won't populate. I have to turn off the WIFI and only use the mobile data. Not to mention, I really hate the way it looks now. Before I updated my phone, I really liked it, now I don't like my phone at all! When will this be fixed? I hope it's soon. I'm thinking of changing providers now.
Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Under This Week's Offers for gaming, it says "Save $25 on South Park: Stick Of Truth"...
It's on THIS page here:
http://www.bestbuy.com/site/Video-Games/PlayStation-3-PS3/abcat0703000.c?id=abcat0703000
It says you'll save $25 for 360 or PS3 there. Yet when you click on the link there it takes you to a page showing both the PS3 and 360 versions of the game.....at $39.99, which I'm pretty sure is the current MSRP for the game.
So shouldn't the game be down to $14.99 BEFORE the 20% off for the Gamer's Club Unlocked discount?
Or is this an old ad remnant somebody forgot to take down?
Just curious since I bought it at I think $16 with the GCU discount when it was on sale a few months ago for $19.99 before the 20% off.Hey CheapestGamer,
Long time no talk! Hope you've had a good summer.
Thank you for bringing this page to our attention. In reviewing our current advertised offers I could not find anything about South Park: The Stick of Truth being on sale this week, and neither does our system list the item as having a sales price at this time. It could very well be that this is an advertising error.
I have reached out for additional information and will reply back when I know more. Thanks for your patience!
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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My sister and I have/had an iPhone this week she upgraded and went to an android. Now she cannot receive my text. I have put her phone number as a mobile device. Deleted previous iMessages and started a new thread she still cannot receive my text. Please tell me how this can be resolved
the fastest way is to call applecare and they can remove her number from iMessage/facetime.
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Apple_ID_card_declined_for_this_country
How can you expect the customer to have a LOCAL/COUNTRY Based Credit Card every where we go???
Last week I was on holiday in HK,
and
from my Hotel I was able to use m VN Credit Card with my Apple ID and purchase online!
Why THIS WEEK, can't I use my HSBC Platinum Credit Card from Vietnam,
for my Singapore Apple ID account ,
while working here in Vietnam???Unfortunately, this is a problem that is driven by the DRM Dictatorship. Despite the proliferation of mobile devices and the fact that there are many of us who do a lot of international travel, content providers don't want you to have access to their products outside of your homeland. The Balkanized mentality of the DRM Dictatorship is way out of touch with the modern world.
At least Apple, to its credit, allows you to use your accounts outside of your homeland as long as you have the proper credentials for them. Most other services use the more Draconian geolocation filtering which does require you to be physically present in your homeland. For the most part, you are not allowed to leave home if you want access to your favorite entertainment! -
Logic has an appetite for RAM - but only this week
Greetings.
I'm using the Mac Pro at work, so ignore my signature specifications.
This week Logic has completely swallowed my RAM, both on session with lots of tracks and plug-ins, and also on the light sessions where there would never usually be a problem.
A colleague installed the Sonic Birth plug-in last Friday. Could this have contributed to some weirdness?
Even without a session open, just the application running on its own, it's eating up 1.06 GB of real memory (according to Activity Monitor). This seems a trifle odd. I'm not running anything else out of the ordinary.
The Mac's specs;
2x 2.8 GHz Quad Core Intel Xeon
2 GB RAM
OSX 10.5.8
Logic 8
I am aware that 2 GB is not a lot of memory for a Mac Pro, however it's been running fine for the past 10 months so I don't believe that is the issue. If anyone can offer a suggestion, I'd be most grateful.Macintosh Lou wrote:
Greetings.
Even without a session open, just the application running on its own, it's eating up 1.06 GB of real memory (according to Activity Monitor). This seems a trifle odd. I'm not running anything else out of the ordinary.
On my system both Logic 8 & 9 use less than 200MB real memory, even with my default project open, with no project open it's less. You're sure there's not something open in the background? Logic-8 does use about 1GB virtual memory, Logic-9 uses about 1.6GB virtual.
If you think the problem is Plugin related you can always move 3rd party plugins out of your components folder for testing.
pancenter- -
Sporadic random disconnects this week, very bad to...
I've never had any problems with BT Home 2.0 until this week, I have moved nothing about in my room nor adjusted any settings on the hub and my PC. I have changed the filter and still the same problems occur. I've noticed a lot CRC /HEC errors on the up stream... I live in Bristol if that might help to solve the problem. Maybe something next door could be affecting the line or a BT engineer has messed around with something on the exchange? (I am using a wired connection BTW). Any help and suggestions appreciated, thanks, Rob.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:10:20
Downstream
9,727 Kbps
Upstream
636 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
7.5 dB / 8.5 dB
Line attenuation (Down/Up)
33.5 dB / 18.4 dB
Output power (Down/Up)
21.0 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 208
CRC Errors (Down/Up)
44 / 2147480000
HEC Errors (Down/Up)
nil / 566812
Error Seconds (Local)
39
TCP/IP settings
Broadband network IP address
81.151.168.20
Default gateway
217.32.141.33
Primary DNS
194.74.65.68
Secondary DNS
194.72.0.114
C:\Users\Robin>tracert 217.32.141.33
Tracing route to 217.32.141.33 over a maximum of 30 hops
1 94 ms 98 ms 99 ms BThomehub.home [192.168.1.254]
2 16 ms 16 ms 16 ms 217.32.141.33
3 18 ms 18 ms 33 ms 217.32.141.78
4 16 ms 16 ms 15 ms 217.32.141.33
Trace complete.Sorry I can't offer any magic suggestions. I had been getting regular disconnects for some months and even though I was keeping the router continuoulsy powered to avoid loss of line synchronisation it still was occurring. See my comments in the thread "Re: Disconnects on Accessing HH and Random Disconnects at Night" for 10 Feb.
The Forum Moderators were very helpful and responded to my queries and arranged four visits from OpenReach to try and sort out the problem. Eventually they decided that there was a fault in the exchange boards and made some change. Subsequently I kept the router powered up until the 13 May to make sure there was no synchronisation interrupts. The line eventually stabilised at 14,336 kbps. It has remained at that even with my logical disconnects at night from the HH Home Page.
I found from a search back in Jan as reported in the thread "Re: HH Type B Energy Consumption & Switching Off the Router" , that the Type A software version was 8.1.H.J. I don't know if it has been upgraded since. I have found for my Type B that when received it back in Oct 2010 the ver was 4.7.5.1.83.3.5. and it is now ....83.3.18. - when it was changed/upgraded I don't know.
As I say, although I still get random disconnects, it doesn't seem to affect my line rate. Not sure if it is noise on the line (i have made a quiet line check and that is OK) as the Noise Margin is ca 7.6-9.1dB. I get disconnects sometimes when I try to look at the ADSL Settings, etc., having typed in the password for access. I have just looked at my Events Log and there have been a number of disconnects today since the router was logically connected at 14:04 this afternoon; 5 in total I think! And the rate is still shown as 14,336 kbps.
Jun 3 21:29:30 2011 (26713.110000) Admin login successful by 192.168.1.64 on HTTP
Jun 3 18:26:16 2011 (15719.410000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Jun 3 18:25:47 2011 ERR 2011-06-03T17:25:47Z cwmp: mt_cwmp: session error: Could not resolve host
Jun 3 18:25:46 2011 (15688.810000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Jun 3 18:25:46 2011 (15688.740000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Jun 3 18:06:05 2011 (14507.480000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Jun 3 18:05:35 2011 ERR 2011-06-03T17:05:35Z cwmp: mt_cwmp: session error: Could not resolve host
Jun 3 18:05:34 2011 (14476.950000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Jun 3 18:05:34 2011 (14476.890000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Jun 3 15:03:16 2011 ( 3538.970000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Jun 3 15:02:48 2011 ERR 2011-06-03T14:02:48Z cwmp: mt_cwmp: session error: Could not resolve host
Jun 3 15:02:46 2011 ( 3508.470000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Jun 3 14:34:10 2011 ( 1793.130000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Jun 3 14:33:41 2011 ERR 2011-06-03T13:33:41Z cwmp: mt_cwmp: session error: Could not resolve host
Jun 3 14:33:40 2011 ( 1763.120000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Jun 3 14:33:40 2011 ( 1763.070000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Jun 3 14:06:16 2011 ( 119.040000) WGET: Error connecting to host https://pbthdm.bt.motive.com/cwmpWeb/CPEMgt (66.193.112.93:443)
Jun 3 14:05:44 2011 ( 109.480000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Jun 3 14:05:39 2011 ( 104.560000) Admin login successful by 192.168.1.64 on HTTP
Jun 3 14:04:43 2011 ERR 2003-01-01T00:00:27Z cwmp: mt_cwmp: session error: Could not resolve host
Jun 3 14:04:39 2011 ( 44.450000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Jun 3 14:04:39 2011 ( 44.380000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Jun 3 14:04:23 2011 ( 28.920000) DVA started
Jun 3 14:04:23 2011 ( 28.170000) sys_if_stats_reset failed for atm0
Having said that your rate is quite reasonable and unless you are playing games or watching videos perhaps the interrupts will not be serious. We only use it for email, family history, ebay and browsing so it is not really noticeable.
Rodney Fry -
Ipod crashed 2 times this week!!!
my ipod touch 4th generation 32Gb ios 5.1.1 restarted a couple of times this week, i never dropped it, it is in like new condition with cover since first day.
I checked diagnostic and i found:
3 entries reset counter
1 entry mobile store
3 entries low memory
7 entries log aggregated
3 entries panic.plist.
what does it mean?
are this entries related to the ipod crashes?
I hope somebody could help me to fix this issue
here is the full text of the latest entry titled panic.plist
Incident Identifier: 368E3513-5005-4D29-9DEE-AFE2A9E5F326
CrashReporter Key: 393479a1b0e22466f7d773db413de3be8cc5fba5
Hardware Model: iPod4,1
Date/Time: 2012-05-17 05:06:08.063 -0500
OS Version: iPhone OS 5.1.1 (9B206)
panic(cpu 0 caller 0x809d0131): "AppleCS42L59Audio: invalid power stage 8"@/SourceCache/AppleEmbeddedAudio/AppleEmbeddedAudio-145.13/AppleEmbeddedAudio .cpp:663
Debugger message: panic
OS version: 9B206
Kernel version: Darwin Kernel Version 11.0.0: Sun Apr 8 21:51:26 PDT 2012; root:xnu-1878.11.10~1/RELEASE_ARM_S5L8930X
iBoot version: iBoot-1219.62.15
secure boot?: YES
Paniclog version: 1
Epoch Time: sec usec
Boot : 0x4fb31511 0x00000000
Sleep : 0x4fb4ca68 0x00085289
Wake : 0x4fb4cd53 0x0000000d
Calendar: 0x4fb4cd5d 0x0001a4ce
Task 0xc0591d20: 6322 pages, 80 threads: pid 0: kernel_task
thread 0xc0bcc690
kernel backtrace: cbb1bed0
lr: 0x8007ccab fp: 0xcbb1befc
lr: 0x8007d2af fp: 0xcbb1bf28
lr: 0x80016391 fp: 0xcbb1bf40
lr: 0x809d0131 fp: 0xcbb1bf64
lr: 0x8021fd7f fp: 0xcbb1bf78
lr: 0x8002c4d7 fp: 0xcbb1bfa8
lr: 0x8007b37c fp: 0x00000000
Task 0xc0591ac0: 168 pages, 3 threads: pid 1: launchd
Task 0xc0591600: 579 pages, 6 threads: pid 12: UserEventAgent
Task 0xc0591140: 456 pages, 4 threads: pid 13: wifid
Task 0xc0590a20: 142 pages, 4 threads: pid 17: syslogd
Task 0xc0590560: 250 pages, 2 threads: pid 19: powerd
Task 0xc058f4c0: 467 pages, 2 threads: pid 26: lockdownd
Task 0xc09fd600: 3279 pages, 18 threads: pid 32: mediaserverd
Task 0xc09fd3a0: 422 pages, 3 threads: pid 33: mediaremoted
Task 0xc09fd140: 323 pages, 3 threads: pid 34: mDNSResponder
Task 0xc09fcee0: 737 pages, 6 threads: pid 35: locationd
Task 0xc09fca20: 521 pages, 4 threads: pid 37: imagent
Task 0xc09fc7c0: 629 pages, 4 threads: pid 38: iapd
Task 0xc09fc300: 211 pages, 4 threads: pid 40: fseventsd
Task 0xc09fc0a0: 816 pages, 1 threads: pid 41: fairplayd.N81
Task 0xc09fbe40: 1026 pages, 6 threads: pid 42: dataaccessd
Task 0xc09fb720: 453 pages, 10 threads: pid 45: configd
Task 0xc0a4dd20: 404 pages, 3 threads: pid 49: apsd
Task 0xc0a4dac0: 516 pages, 3 threads: pid 50: aggregated
Task 0xc0a4d860: 6933 pages, 15 threads: pid 51: SpringBoard
Task 0xc0a4cc80: 438 pages, 5 threads: pid 56: CommCenterClassi
Task 0xc0a4ca20: 355 pages, 3 threads: pid 57: BTServer
Task 0xc0a4c7c0: 701 pages, 4 threads: pid 58: aosnotifyd
Task 0xc0a4c300: 240 pages, 3 threads: pid 60: notifyd
Task 0xc05913a0: 1208 pages, 4 threads: pid 75: MobilePhone
Task 0xc0a4c0a0: 1291 pages, 4 threads:It is technically not abnormal to have that many crashes, but when they first started a couple of months ago for me, there was usually one or two per week. As of yesterday, the started being more and more frequent. I have tried everything you said before. Unfortunately, that didn't do anything to my ipod. I looked it up here and I saw many people saying it is a hardware failure that it may be caused by jailbreaking or not being updated to the latest version. I currently am in 6.1.3 and I didn't jailbreak my ipod. The main reason is only a hardware failure with the Darwin Kernel.
I really hope that you bought your ipod less than a year ago or I'm not sure if they will give you a new one because of warranty. -
Has anyone noticed the subtle change this week?....
I figured that the "coaxing" (is the word I choose to use) by the store to upgrade to the latest version of the store would one day come. I noticed this week that the option to buy iTunes plus songs (or whatever thet are called) is now not an "option only" if iTunes plus is offered. Now, it appears one must upgrade to buy a song or album if not already running the latest store version when plus is offered.
For the time being at least, I will keep running older versions of the store that have time and time again proven to be more reliable and less risky (I am fully aware that a lot of people would choose to disagree with me on that assessment). I only buy music and I am currently passing on the advantages that these plus songs are the same .99 and at a higher bit rate (the risks in my opinion do not currently outweigh the rewards, even though one day with continuing improvements to each new store version, I will eventually make a judgement call and upgrade).
Realistically, one day in the future, I believe everyone will almost certainly have to upgrade to buy anything in the store for technological and security reasons which only makes logical sense (I will accept that fact when the time comes). It looks like that is the direction that we are slowly headed in, starting with this subtle change.You probably have a lot of notifications turned on in Settings -> Notifications. Turn off those that you don't really need.
Turn Bluetooth and Cellular Data (if you have it) Off when not needed.
Under Setting -> Privacy -> Location Services -> System Services (at the very bottom) turn Off Location based iAds. Turning off Genius for Apps may speed up the App Store. -
When I downloaded the new iTunes, it changed the tags on some of my tracks. As a result, I had to fix them manually. When I downloaded another upgrade this week, my tags changed again. How can I prevent this from happening in the future?
The cricual thing is to have a complete backup of your library that you could restore if needed.
What changes are you noticing? There appear to be some new as yet not well documented features designed to sync data across multiple libraries/devices which may have unwanted side effects.
tt2 -
I purchased music on itunes on my iphone and the songs won't show up in my music library on the phone. They are on my computer itunes library but it won't let me transfer the purchases back to my phone (which I have never had to do before). Never had this problem before this week when purchasing music on my iphone.
My Itunes library on my laptop is slightly different from my Iphone library so I don't want to erase and sync the entire library.In iTunes, try signing out of your Apple ID & then back in: click on iTunes Store on the left sidebar of iTunes, click on your Apple ID on the top right, sign out, sign back in. Then try to sync your purchased music to your phone again.
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Internet connection dropping this week
Internet disconnecting on a daily basis since Tuesday 9 June: This week, my internet connection appears to have developed an intermittent disconnection issue. Below are the details and what I've done about it. So far at time of writing this, Sky have yet to resolve this, and it's frustrating because I spend over £150 per month (and have done so for over ten years) with them. These issues have impacted a wide range of online activities, from streaming VOD services, work VOIP/Skype conference calls, online gaming as well as any internet-based activity. Setup:- Service: Sky Fibre- Router: Skyhub 2 (SR102), received from Sky at the end of March 2015. Previously used the white SR101 with BT Openreach modem for almost two years.- We have less than 16 devices connected at any one time. 10 is usually the very most.- We've tried replacing the modem cables, micro-filter directly into socket (unscrewing face plate), line noise testing, etc etc. (Faceplate is on master socket). Symptoms & diagnoses history:Tuesday 9th JuneSUMMARY: Intermittent internet dropouts begin and noticably. Call Sky support who dispatch OR engineer.Noticed throughout the day regular drop-outs of connection, spaced about an hour or so between eachother. The internet light on our SR102 box would totally go out. After about 20 seconds, the light would flash orange and then eventually turn solid orange, before turning white again. Sometimes after flashing orange, it would go off completely again and then eventually, after seconds (no more than a minute) it would start flashing and then become solid again. Most times it does reconnect first time but sometimes it gets into these loops as per below:- An example of an extract of the router log-file when it randomly disconnects but then finds it difficult to just re-connect and the light goes off again: syslog: Line 0: VDSL2 link down
syslog: Line 0: xDSL G.994 training
syslog: Line 0: VDSL G.993 started
(This "down, training, started, down, training, started" loop routine would repeat itself almost like it can't find the connection? I could be wrong as I have limited understanding of what the log-files mean) Response: I called Sky support who, after a 20 minute line test their end called me back and confirmed it was an external fault and they would dispatch an Open Reach engineer to the cabinet within 72 hours.
Wednesday 10th JuneSUMMARY: OpenReach engineer arrived. Didn't really find an external fault. Left and Sky closed the case.Open Reach technician van outside around 13:00hrs. By this point a couple of disconnects. In fact, I had noticed the van because I was going downstairs to have a look at the router as it just then disconnected again! The engineer said that he was at the cabinet and couldn't find an issue. I invited him in to have a look at our setup which is straight forward. We have a faceplate socket which Sky installed in 2013 and it is in the master socket. Until this issue this week, we've had no issues like this to-date. However the engineer suggested it could be an issue with our router?? Despite Sky already confirming issues externally.Response: Anyway he went away and then I called Sky support after a couple of hours. They confirmed the engineer's report suggested he did replace something at the cabinet, and the case was now closed. The woman on the phone also proceeded to suggest that it was a problem 'our' end. *Note* it's in the master socket, it's a microfiler installed by them, it's a 2 month-old router one of their latest models (I know it's not the best around) and we've not had issues like this really. Not recurring intermittent ones anyway. She suggested if it continued again, to take the faceplate off the socket and put a Microfilter directly into it and plug the router into that to test if it's the faceplate. Also replacing the modem cable which I did to no avail. Thursday 11th June:I was out for most of the day so was unable to probably monitor the line or use my usual services on this to see if any changes were made. Friday 12th June:SUMMARY: Still disconnecting...!Five times today, the internet connection has died. It happened during an important work call over Skype, it happened three times during online gaming on the Xbox and a couple of other times. There never appeared to be any regular event or theme which caused any of the disconnects (e.g. use of an appliance (interference), use of a specific internet service or a specific device suddenly being re/introduced/connected to the network. I thought it could be a load issue... i.e. too much stuff happening but it would do this when online-gaming on an xbox and pretty much nothing else happening on the network other than 2-3 devices connected doing nothing strenuous at all other than being on the wifi network!). I unscrewed the faceplate and plugged the SR102 directly into the wall with a traditional micro-filter. This didn't seem to work and still disconnected.Response: Called Sky support AGAIN. They did another 25 minute line test and, yet again, determined an EXTERNAL fault, relating to the "configuration" of the line this time.. Any thoughts on this? They have reopened the case and dispatched an OR engineer again... Fingers crossed, but not too happy. In summary:I'm no stranger to coincidences in combinations of faults in equipment like this....Can this be a degredation of both the original faceplate and the router itself?? But then two separate Sky support technicians (including a 2nd tier staff worker) have declared it an EXTERNAL fault?? I'm stumped, and frustrated.. I'm a bit miffed about this and if there are Sky support staff on these forums it'd be good to get a firm response as we spend in the region of £2,000 with you per year for your services and they are not impinging on my efficiency to carry out my business and social activities.Right so, the problem is all sorted now. Below will explain what it was in the end, as I appreciate so many people have issues but then don't update the forum so it's less help to others trying to diagnose their own issues). Since my previous message (above), the following happened:- - That BT Openreach engineer must have fixed a coincidental error at the exchange in related to the Configuration / CI / Line card. After he fixed the issue, he made a note to say he reset the DLM on the line. The line was relatively stable for a few days but did drop a couple of times during the night (checked the log files).- After Thursday of the same week the line deteriorated to a near unusual point and the crackling on the phone line itself was getting worse. We even have dropped calls due to this.- Another call was put into Sky at the beginning of the third week of problems. A third external error , this time they called it "copper line impairment", obviously relating to the copper phone cabling. Apparently the very first call out cited this too. A BTO engineer arrived literally a few hours later at the green cabinet (three houses down from me), identified a clear fault from that end and then called Sky to arrange to attend our premises on Thursday.*At the same time, a brand new router was sent to me. However as you'll read below, this wasn't the issue so it made no affect*** All the while many drops on internet, almost unusable in all arenas - VOIP, online gaming , phone conferences, normal phone calls, downloading, uploading, etc. Because of the immense number of drop outs and because BTO number 2 did NOT fix the issue but decided to reset DLM anyway, our DL and UL speeds were decreasing by the hour! After a bit of research and having checked everything myself, I can only come to the conclusion it was our copper cabling (!!) from the pole to the house... as it is almost 50 years olf (if not older!). So far it's cost Sky (or however they work it out) about £800 for the BTO call-outs. I insisted on them putting a note on this fourth BTO engineer to say the copper line should be replaced otherwise we're talking about a false economy now.- Thursday of week 3 arrives. Fourth BTO guy attends. Absolutely fantastic guy. Knew his stuff but also just got on with it... Did all the tests, failed all of them. Determined it was indeed the copper cabling. Luckily we have a second line installed (unused, only installed about 10-15 years ago so current, clean cabling) so instead of reeling a whole new cable from the pole, we just swapped round the connections on the wall. He even put a whole new drop cable in and wired right up to our master socket with a brand new MK3 face place... All within 2 hours. By this point the DL and UL were still rubbish and decreasing still but the internet and phone line has never been more clear and stable! Unfortunately he wasn't a Broadband specialist so he couldn't reset the DLM.- One last call to Sky that evening and a fifth BTO attended the next day, did some quick checks which the connected passed first time, reset the DLM and it's not dropped once. DLM has since completed and we have a rock steady connection for the past two weeks. In summary:-- Replaced copper cabling from pole > house.- Replaced copper cabling (drop cable) from house > master socket- Replaced master socket faceplate (as a precaution) ... Replacing a copper cable which is 50 years old does not take a long time nor does it cost much in comparison to the amount of times I had to call them out at Sky's expense. Apparently a lot of BTO engineers like to avoid replacing cabling as it's the most frustrating part of the job. The guy who worked with us said he just gets on with it if it needs to be done. In short: If you've tried everything, consider the cabling. The reason why it was intermittent and then got worse was because this occurred during the hottest days of the year where the cable finally gave up the ghost. As it dried out from the rain, there were lots of gaps and chinks which weren't passable as it was when it was wet. Note re Sky service:-- We had some good tech support people. Though a lot of times I went straight to Tier 2 tech officials as I was a bit fed up repeating the synopsis of the issue every time I called as it got longer and longer each time! I did feel like a few of the times I was leading the investigation but then I am the customer and wanted it fixed the most. Just make sure you try all the basic potential solutions before contacting them (new cables, master socket, turn router on/off, line checks, if Wifi change channels etc etc) to save you going through those hoops. If anything, the weak link was BTO as it's real hit and miss who attends your house, how busy they've been that week and how much they really want to do the major tasks of their job description!! Luckily we had a great Line expert attend who was happy to do the major work required in the end. Sky then later partially refunded for loss of service for over three weeks.... All in all a good outcome. Hope this helps some.
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ThanksI originally set up my mini with the included HDMI -> DVI adaptor to connect to a Sycmaster monitor. The graphics were very good.
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