Re: Totally F*&^%$g hacked of with BT!

I have similar issue  I live a mile form the exchange and my download speed was a constant 5mbps for over 2 years. After comming home from a month break I found that I coiuuld no longer stream video through netflix on checking line speed I saw this speed had dropped to 2.5 a reduction of 50% on the download speed. I contacted BT on two ocasions to check the line and went through the tortuous process of line checking with on both ocations engineers comming out and even re wiring my system and master socket but this didnt fix the problem. The last engineer informed me that BT had put in another line to our village to cope with aditional capacity and unbeleavably said they had put in a lower capacity line???? and I had been switched to this line. BT did not inform me that they would reduce my service by 50% but cintinue to charge me for a quoted 8mbps which has now degraded to to around a third and now impacts the other services I pay for. My question is if you went in to buy a packet of cerial and you only got a third of a box wouldnt you think you had been cheated? Wouldnt you expect a refund on the cerial you didnt get? Why would you put in a lower capacity cable to an obvyously growing demand? There is no one in BT who will answewr me and I have not much option to improve speed as BT cable can only supply me a 2.5mbps line regardless of my provider.

Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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