Reader X Printing Problem

Question

I manage a lab at a university that about a couple hundred students go through each day. About a week ago, we started having a lot of the students come up to us and say that they can't print the PDF from Reader X, yet they can print from any other program just fine. Some are able to print if they open it with a browser (firefox, chrome, or IE), and some can't. The problem seems to happen randomly to students. I thought maybe it was an error with the new protected mode on Reader X, but even when I turned it off some still couldn't print. This complaint happens about 10 times a day with different PDF files.
Any thoughts?

Answer 1

I'm been having fits both saving downloaded PDFs & printing both them & others I had previously saved.  All of this has occurred since installng Adobe Reader X, & I'm up to date with Version 10.1.1.  Yes, my printer is old, but it works with everything else--just not with Adobe Reader X.  My OS is Windows XP Professional, SP3, and it's always updated with the most recent Microsoft patches.  Here's the answers to your questions:
1)  Using Reader X
2)  Version 10.1.1
3)  All PDFs.  Samples are Explanations of Benefits downloaded through health insurance web site & saved as PDFs, PDFs created by scanning original document using Canon scanner software, PDFs saved by creating print selections from either downloaded or online documents and saving them using a third-part PDF writer.  tt doesn't matter what type or what source--the problems are consistent, and have only occurred since installing Reader X.  I had no issues with any of the version 9 releases.
4)  HP Laserjet 4M.  The only identification I can provide for the driver is either HP 4M or HP 4M PS--I have both installed because it's a postscript capable printer.  I went through the process of adding a new driver for each of these installed printers & my OS installed them, but I believe they're the same as what were previously installed.  Yes, it's an old printer and I can't afford to replace it (I won't use inkjets for my work), but so far it's been capable of printing anything I ask it to print--until I encountered problems with Reader X or the browser embedded version of Adobe Reader.  Both react the same way.
5)  Here's a sampling of the issues I've encountered:
When I open a PDF file from a web site & try to save it or print it, either IE8 or Adobe Reader X simply shuts down.  If I'm lucky enough for the document to load, I try to print it either to a printer or to another PDF writer, it acts as if it's trying to print, then an error message appears that it could not be printed because no document was selected. That freezes up the application, either IE8 or Adobe Reader X, and I have to use Task Manager to close it down.
Double-clicked on a downloaded document (different ones reacted the same say) & got the following result when going to the File Print routine:
Dialog Box contents:
Microsft Visual C__ Runtime Library in title bar
Runtime Error!
Program: C:/Program Files/Adobe/Reader 10.0/Reader/AcroRd32.exe
abnormal program termination
OK button
Click on OK button & application terminates.
If I first start Adobe Reader X, then use File, Open, to open the same document, Reader X simply shuts down & won't open the document.
I tried to load a travel reimbursement form I had scanned and saved before upgrading to Reader X--first loaded Reader X, then opened the file, then tried to print it.  On the 1st attempt Reader X shut down.  On the 2nd attempt it printed a blank page. On the next attempt, it said that the document could not be printed in one dialog box, and when I closed that one another appeared saying that no pages were selected to print.  But I had clicked in the document and the default page selection in the printer dialog box was All. There is only one page in the file.
Next I tried loading Reader X, then opening the reimbursement form, then clicking on the printer icon--nothing happened.  Then I tried File, Print, and nothing happened (after waiting 2-3 minutes each time).  Finally, I tried Ctrl-P to try to print the document.  The PC responded with an Adobe Reader dialog box that said "An internal error occurred."  I don't know which printing attempt this error message pertained to.  Every time I have to use Task Manager to end Adobe Reader, and it gives me a message that it's waiting for a response from me.  This thing is busted since I installed Reader X.  I want to go back to a prior version until you can get this fixed.  But I can't seem to find any insallation files for earlier versions.