Really appalling service from Adobe

Question

Today I had this incredibly long exhausting 'chat' with Renuka on the Adobe help site. I reported inexcusable faults with Creative Cloud and she ignored nearly all of them. She solved one thing - the thing which involved me handing over my credit card details! Well she was contradicting herself all over the place. She accused me of using pirate software. Then she says I don't have a valid Adobe ID! Well I do because you can't even reach the help screen without first entering your ID and she didn't know that! There were these long delays where she was supposedly "checking" my details and then all she comes back to me and tells me that I'm "unrecognised" by the system! What a piece of junk! Next thing that happens is I get this email from her telling me she has closed my case, and guess what, I have to go through the whole procedure again to reopen it. This is unbelievable. You only have 14 days to re-open a support query so I'm going to have to do it again today. I just don't know if I can be bothered. They win. Yes they do!
Well they ask you at the end to do this survey thing so I felt I should really do it, and then I just let rip and told them what I think. Here's what I said in the comment box:
"Your people make me feel like nothing. I was exhausted after I made my query and I thought I was helping you. You're not helping anyone, you're causing all of us to give up. Also why has Renuka closed my case? There were faults with CC which I told her about and I am now bludgeoned with this email telling me my case is closed. Then your email announces that I have to go through the whole complaints procedure again just to reopen it. I can see what you're doing. You're just trying make a complaint or a support query as difficult as possible so that you can tell your shareholders that the total number of complaints has gone down, and that you're performing really well. Well we all know you're not. You're filling your apps with useless features because you're running out of ideas, and everybody's yawning. Also, the reason you've gone to CC is because you want a secure, safe, income and once you get it you'll sit on your laurels and quality will go down".
They'll probably just yawn themselves and go back to sleep. I'm sick of all this. They'll probably take this down.
Oh and one more thing. If you try to find the 'contact us' link on the site you have to click through loads of screens full of lists, and then you find it and it's really tiny, and when you click it there's even more screens, then boxes and buttons, and finally just when you think you've found it there's a survey box which appears asking you to take part in a survey. Well, by the time you've gone through all of this you're brain is tired and you can barely remember your question! Yes Adobe. Its a disaster!
The End - or is it?

Answer 1

This is not the Adobe that I once knew and loved. The failure of Adobe's authentication server (making it impossible to access CC, the CC that I had religiously paid for month after month) cost me a client when I failed to meet a rollout. That, in itself is inexcusable. That it happened once means it can happen again (and where was the Adobe technical explanation of what happened and what they were doing to prevent its happening again?). On the 25th, I paid my last of the year's contract (meaning I have until June 25th on my current contract). Using the only access to technical support available now (remember the good old days when there was totally competent phone support?), I asked for my CC to be canceled effective June 25th. Bingo, I receive an e-mail saying they were unable to charge my credit card and that my subscription had been changed to Free (ie, no access to the package I had paid for through June 25th).
So, into another chat, and my CC has now been reactivated to where I will be charged again on June 25th.
I have absolutely no idea how to communicate with Adobe any longer. I will simply revert to the OWNED versions of their products until I can find alternative products. I will never really trust Adobe again.