Anyone from Adobe care about customer service?

Want to buy CS6. Downloaded trial version but having issues with windows 7 home edition. Posted on Adobe Help Forums....no replies. Called Customer Service....was promised a call back; never received one. Considering moving to another product from an Adobe competitor. Anyone from Adobe reading these posts? Anyone from Adobe really care? Sad!

Hi and thanks for your comprehensive reply. I will try to answer all your questions. Just to back up a bit, I have tried many different things to get Audition 3.01 to work on my laptop. When I exhausetd all i could think of , I downloaded CS6 hoping that would give me better results. In the end, the two applications behaved exactly the same, ie inability to record in multi-track. Most of the tests I did, which I describe here were done on AA3.01. If they did not resolve the problem there, I am doubtful they are the cause of CS6 not working.
I have not tried playback only when selecting the TASCAM i/face. However, I can indeed select either the internal sound card on the laptop or the TASCAM in the HW Preferences. If I use the internal card, everything works except I cannot do multi-track recording of course. However, I can import a session and do everything with it. As for clock, I have tried toggling it between AUTOMATIC and INTERNAL in the TASCAM control panel, no difference (on AA3.01).I don't know if there is another place where this is controlled other than the TASCAM control panel. As for "device class" indeed I could only get CS6 to show the 16 channels of my TASCAM if I select ASIO. I did not check the "release ASIO in the background" box
In summary
1. AA3.01 Works well with an old PC runing windows XP 32 bit
2. AA3.01 installs and runs on a HP Pavillion laptop, i3 processor 8 Gig RAM, windows 7 HOME EDITION 64bit. If using the internal sound card, I could use AA3.01 for everything except multi-track recording
3. On the HP laptop, I can switch between internal card and TASCAM in HW preferences. I can arm one or up to 14 channels for recording. As soon as I hit record, about 1 sec of lead is highlighted in the tracks that are armed, but then everything stops. No crashing, no errors. If I delete the tracks I can continue working on other things.
4. After exhausting everything I could, I installed Audition CS6 on the same HP laptop. Exactly the same issues with recording appear.
5. I installed Audition CS6 on another laptop, a IBM Lenovo, i5 4Gig RAM windows 64 bit Professional. Absolutely no issues and everything works fine. Problem is, the Lenovo is a work laptop otherwise I would just use that and forget the rest
I will check about the playback when I get back from the office. However if memory serves me right, I believe I was able to use EDIT mode and still playback WAV files. Will confirm that later tonight
thanks
Tony

Similar Messages

Does Verizon REALLY care about customer service?

OK, to be fair, I do realize that I've been attempting to make an order for a high demand product on a day when thousands of others are doing the same thing. But, I guess I expect a company like Verizon, one that boasts how cutting edge their technology and networks are, to be a little more prepared for the influx in website and phone traffic. It took, no less, than 2 hours to complete a pre-order transaction due to technical failures on both the web and phone support. Isn't this what my $30 upgrade fee is supposed to cover? Wasn't I told that the additional money I pay to upgrade is to ensure a "positive customer experience"? Well, my experience was anything but positive today. The website crashed 3 different times. I was disconnected at least three times, and when I received an autocall for a customer service survey, even THAT didn't work! Verizon, do you want to know the answer if my recent experience with customer service solved my problem? I'll tell you, the answer is NO. Do you care? I doubt it.
I'd threaten to leave as a customer, but unfortunately, where I live, Verizon is my ONLY option. I'm in a rural community and there are literally no other providers in my area. So I pay ridiculously high fees, for substandard service. I can only have successful phone conversations from the south end of my home, while standing near a window, completely motionless. If I move, call drops (even with good signal strength).
But I guess I should be grateful for the experience of being a Verizon user, and continue to pay them additional fees for the privilege of being one of their valuable customers.
While I am forced to be a Verizon customer due to my geography, you can bet that when asked by others what my opinion is of the company, I'll encourage everyone to make a different choice if they can.

Thats why I normally do not get involved with writing on message boards, especially corporate boards, too many company employees write comments like that on behalf of their office…and yes, cellular service and home communications services are a little more that a “soda” and yes, I do expect loyalty to be a two way street….end of thread, unsubscribed from this farce….

Does Verizon not care about customer service anymore?

I need some answers on my bill and no one to talk to....what is going on Verizon?

My frustration is that I cant get a live person on a timely basis like I use to be able to. I have always valued customer service from Verizon and have complimented several times in the past. But now it seems we are forced to send emails (the chat was not even working the other day as everyone was busy).
My specific question is that I cannot see my discount from my work on my bills and wondering where this shows up at?
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

In addition to the FormsCentral subscription charge ($152.87 including tax) I was billed about the same time for $15.93. I can't find any way to get in touch with anyone from Adobe. The phone number I'm supposed to call is cut off on my invoice. Can someo

In addition to the FormsCentral subscription charge ($152.87 including tax) I was billed about the same time for $15.93. I can't find any way to get in touch with anyone from Adobe. The phone number I'm supposed to call is cut off on my invoice. Can someone respond ASAP? Thanks

I have forwarded your request to the support team that should be able to resolve this issue for you quickly. Expect to hear from them shortly.
Andrew

Can anyone from Adobe comment? BDMV playback on BD-R(E) being stopped making Encore useless

I have read on a number of forums now that Sony are forcing BD set top manufacturers to disable playback of any BD-R or BD-RE discs with BDMV structure to stop piracy
this means that Encore CS3 Blu-ray export will be useless (the only reason some of us bought it!), as is other Blu-ray authoring software (I also own DVDit Pro HD).
Does anyone from Adobe have any comments about this?
apparently a newly launched Pioneer player had the function removed at the last moment, as did a new Sony player and the PS3 is expected to lose the abilty to play them in an upcoming firmware release

More interesting stuff I dug up on Blu-ray:
"Since playback of non encrypted BDMV discs is outside the Blu-ray specs, it remains to be seen whether Sony and Co. will undo that loophole by coming up with yet another Blu-ray profile that prohibits playback of unprotected BDMV discs, or if Fox and Co. revamped the BD+ spec to only allow decryption if the underlying disc has AACS encryption. Either way, at this point I wouldn't bet much money on this workaround being permanent, so you should heed Slysoft's advice about buying HD media and buy HD DVD over Blu-ray - it is the more consumer friendly format (not to be confused with a consumer friendly format) and the risk you incur of not being able to exercise your fair use rights in the future are greatly reduces if Blu-ray becomes the prevailing format."
If I read between the lines here, are they saying that non-encrypted BDMV discs will NOT play on Blu-ray players? If so, then that means all home-authored and non-mega-corporation-authored BDMV discs.
Anyone with some industry connections care to sort this out a bit?

Really? All Adobe has for customer service is a forum? I have a simple question. Can't just contact someone? Are you that cheap?

really? All Adobe has for customer service is a forum? I have a simple question. Can't just contact someone? Are you that cheap?

Not to be critical, but in the time you have waited to find out how to contact Adobe you probably would have had your question answered by someone here on the forum. Many times people have been given bad information when they have found a way to contact Adobe. Much of the so-called technical support has been outsourced overseas. And the people manning the phones have no experience with Adobe products. So you can complain some more. Or, you can ask your question. It's your choice.

Does anyone from Adobe monitor this forum? Do they even care about this program?

I've clicked on many of the questions here as I try to learn how to use Story, but I have yet to see any responses from anyone at Adobe. It seems like they treat Story like an afterthought and don't care about its users. My frustration has grown more and more to the point now where I'm not going to use it any more, at least not until they add some basic functionality that is badly needed but missing. The tutorial section on Adobe TV, in one word, sucks. Badly. It's too bad, Story has some real potential, but Adobe has dropped the ball on it.

Hi CTL Video,
CTLVideo wrote:
I've clicked on many of the questions here as I try to learn how to use Story, but I have yet to see any responses from anyone at Adobe. It seems like they treat Story like an afterthought and don't care about its users.
I monitor this forum, as well as, Adobe Story quality engineers and other staff. I often see responses from the quality engineers. If you post specifics, we can try to help.
CTLVideo wrote:
My frustration has grown more and more to the point now where I'm not going to use it any more, at least not until they add some basic functionality that is badly needed but missing.
Have you filed any feature requests? Here's the link: http://adobe.ly/feature_request
That's the best way to communicate with the team.
CTLVideo wrote:
The tutorial section on Adobe TV, in one word, sucks. Badly. It's too bad, Story has some real potential, but Adobe has dropped the ball on it.
Feel free to create a separate post with suggestions on tutorials you'd like to see.
Thanks,
Kevin

Anyone know who I can file a complaint with about customer service agents giving wrong information

I am a fairly new customer with Verizion and I have been having THEEE WORST time with simply cashing in on a offer that was offered to me! I want to file a complaint on the representatives that have sent me into the store on blank missions and also about the store representatives that did not help or show any empthathy what so ever. I am to the point of cancellation at the price of $700.00 for two lines of service but I will pay. This is how disapointed I am with my service. I came over from SPRINT under the impression I would at the very least have better CUSTOMER SERVICE if not BETTER PHONE SERVICE. This has not been the case and no one at VERIZION TAKES OWNERSHIP. I am in Human Resources/ CUSTOMER SATISFACTION at (removed) and I am also on the Board of Directors for (removed) and if any of these things would have gone down with my reps they would be reprimanded. I am completely disguested with the miscommunication I have experianced as well as how the leadership staff has handled this situation. I am problably going back to SPRINT and paying the cancellation fee with VW due to dissatisfactio if things do not start to look up.
Private info removed to protect privacy.
Message was edited by: Admin Moderator

mzkwht13 - You'll need to send a Follow request (located in the upper right-hand corner on their page) to AntonioC_VZW that they'll have to accept. They, in turn, will need to send you a Follow request that you'll have to accept. Once you both are Following each other, then you can send them a Direct Message.
How To: Direct Message

Wow I can see from all the negative feed back that Verizon does not care about customer loyalty.

I have 4 i phones I pad 2 mac books and internet,landline and cable all through verizon. i have contacted verizon customer service I have been to A verizon store and have been lied to by there customer service department. Two of my phones that belong to my son and daughter where severely damaged at a school function. I inquired about having the two phone replaced of which the phones are up for renew in 6 weeks.I find it unbelievable that a loyal customer who has been with them for 7 years and pays there bill every month( 500.00 ) absolutely refuses to help me just mind blowing. I had my mother two sisters and brother switch to them and now will let them know of this. Shame on them they don't deserve customers like me and will be looking to changing to att and comcast for my services.

Good morning dupi17. I want to to start off by thanking you for your continued support over the years. I am sorry to hear about your kids phone getting damaged while at a function. Its always disappointing to see something like that happen. For situations like this, it is always great to have insurance. What kind of damage was on the device? Do you have insurance on the device?
If you don't have insurance, you can take a look at our Certified Pre Owned program. These are phones that are in like new condition, but are sold at less than full retail, to make the cost more manageable. For more information on our Certified Pre Owned Program, please visit http://vz.to/rcDvLW.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

How can I file compliant to Customer service or about Customer service?!!!

Dear Verizon Manager,
I am writing to you file a formal complaint about the Verizon customer service, and to request the refund regarding my Internet service of Verizon FIOS (Account No. 6703004253) for March 2013. This internet service was meant to be cancelled on 25 February 2013, but was not successful, due to errors by Verizon, until 14 March 2013.
I am a client of Verizon FIOS (Internet + TV) since January 2010. Due to the recent move of my family, I cancelled the service in my old place separately. I had successfully cancelled the TV service on 15 February 2013, prior to the move. And after I moved on 23 February 2013, I called on 25 February 2013 to cancel the remaining Internet service.
The associate on the phone told me that the Internet cancellation would be effective 26 February 2013, i.e.. the next day. He said I would be receiving a prepaid stamped box, and had to mail back the wireless router. A few hours after the call, I still did not receive any email confirmation, so I logged on my Verizon account and saw the service page showed “unable to retrieve your plan details” – therefore, I assumed that the cancellation was successful.
The said prepaid stamped box was also never received two weeks after the call – I had to come back to my old place several times to check.
On 14 March 2013, I noticed that my credit card has been charged $61.33 by Verizon in March. So I called Verizon at 1-800-837-4966 on 14 March 2013 at 18:01EST to seek clarification, and was informed by the general customer service that the cancellation was never recorded in the system or processed by anyone!! He said the cancellation would be back dated to 26 February 2013 and refund will be proceeded, and then transferred me to your “discontinue service department”.
From there, I was speaking to the associate named Brennan, who insisted that I never called on 25 February 2013, nor there was no records showing that the cancellation request was received, and therefore refused to back date the cancellation to 26 February 2013 – even I had my call phone record in front of me, which indicated that I called Verizon at 1-800-837-4966, on 25 Feb 2013 at 12:57 EST, for 8 minutes!
Brennan went ahead to cancel the service, but did not refund the charge in March, and simply saying that I only called and cancelled the service on 14 March 2013, therefore, no refund whatsoever.
There would be three reasons why my record did not show up: 1) I did not call on 25 Feb; 2) your associate did not put in the record after the call; and 3) your system failed. Basically, your associate Brennan was implying that I am a liar – I never called on 25 February 2013.
I find this insulting and unacceptable. I requested to speak to her supervisor / manager, and was refused and told that there was no supervisor or manager on duty. She said she will inform the supervisor to call me within 24 hours after this call.
I hope your company record customer service conversation, and you could find the record of my call on 25 February 2013 at 12:57 EST. I don’t know why the Associate I spoke with that day failed to cancel the service, or why you system failed, but again, I find it totally unacceptable that Verizon’s customer need to be punished for the company’s negligence. I also find it insulting that your associate, Brennan, make conclusion without proper investigation or evidence.
FYI – for the reason I stated above, I have disputed the charge of $61.33 with my Credit Card Company.
I and my family have been a loyal customer of Verizon, as we admire your customer service (in the past), and your job well done to drive away customers. Just after the move, we continued with Verizon FIOS and my husband ordered the internet and TV service immediately.
Now I have a second thought. I guess we should be using the company who appreciates our trust.
Look forward to hearing from you on the way forward.
Regards,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Questions about Customer Service and Prepaid Phones

Yes, I have had Straight Talk for over two years. The phone service its self was wonderful. I only came across three places within a 50 mile radios of not being able to get reception. After asking around I found out that Straight Talks service is through Verizon. Everyone I talk to says the Verizon Tower reception was the best. I have been waiting a total of 22 days for Straight Talk to send my replacement for my broken phone. I have had it and I am going to sell the phone on Ebay when I receive it. My service with Straight Talk ends in four days and I am really considering Verizon.. Wanting to do this over the weekend. I know if I purchase a phone from Verizon directly it will be shipped overnight.
The main thing I want to know is if Verizon has a Customer Call Center in the United States? Where I can speak to someone that speaks "Fluent" English and actually cares if I get good service or not.
I am older and I like basics with no change. So, these are the features I want on my new phone.
A phone with a 3 megapix are larger camera with video.
A phone with a touchscreen and a query keyboard.
I want a speak to text feature. The last phone had it but I have been told that a app can be put on a phone to do it if it doesn't have it..
I haven't never had any apps downloaded on my phone but still want options for some.
A phone that has GPS.
These are the main features I have got to have. Nothing else matters. Can anybody help a elderly old man find a basic phone with these features?
I would greatly appreciate any input from Verizon Users about Verizon's Customer Service Department and any suggestions for a good phone under $50. Of course I am not looking for necessarily a new phone with a lot of extras. Thanks and have a "Wonderful and Blessed Day". Chris

The docs haven't been moved over to the 8.1 docsite, but the 7.0 docs
for campaigns are still pretty much valid in 8.1. Look at:
http://e-docs.bea.com/wlp/docs70/dev/cmpaign.htm#998197
for more information.
Basic answers:
1. You can't from a campaign. It will always batch emails in the database.
2. Use the bea/weblogic81/portal/bin/mainmanager.bat|sh script, which
uses the com.bea.p13n.mail.MailManager command-line java class (JavaDoc
at http://e-docs.bea.com/wlp/docs81/javadoc/index.html). This can be
invoked from cron or at for regular email delivery. Also, the emails are
deposited in the MAIL_* tables
(http://e-docs.bea.com/wlp/docs81/db/4Schemas.html#1064602), so you
could implement a delivery system from that as well.
3. There are no parameters since the email delivery is invoked from a
command-line process.
Greg
surfboy wrote:
1.How to disable batch mode email in portal 8.1 Mail Service using
Campaign?
2.For batch mode email, when will it deliver?
3.Where can I admin those parameter besides the fields mapping in
portal Admin->Campaign Server and Mail Service?

Complaint about customer service and business practices

I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.

so yesterday i posted the below complaint about my experience getting charged for service on my landline. After some "private chatting" with various verizon people i got the response that follows. unbelievable. i will without a doubt be canceling my verizon service as soon as my contract is up and will definately be recommending the same to friends and family.
here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.
This post was followed by an online chat with a verizon person last night- who, after reviewing my acct and the notes on the acct said the following:
{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
I AM SIMPLY AMAZED THAT A HUGE COMPANY LIKE VERIZON FEELS THE NEED TO BULLY AROUND AND TAKE ADVANTAGE OF PEOPLE LIKE ME. SHAME ON YOU VERIZON. CLEARLY I HAVE LITTLE RECOURSE HERE, HOWEVER AS MENTIONED BEFORE I WILL BE CANCELING MY SERVICE AS SOON AS MY CONTRACT IS UP (TO AVOID ANY RIDICULOUS EARLY TERMINATION CHARGES0 AND WILL BE RECOMMENDING THE SAME TO OTHERS. I WILL OF COURSE BE FILING A COMPLAINT WITH THE BBB AND ANY OTHER CONSUMER ADVOCATE GROUPS THAT I CAN - NOT THAT I EXPECT ANYTHING TO COME OF IT- BUT TO SIMPLY LET THIS GO ON RECORD. SHAME ON YOU. YOU CANNOT TELL A CUSTOMER ONE THING AND THEN DO ANOTHER. LISTEN TO THE PHONE RECORDS FOR WHEN I CALLED TO MAKE THE APPT- ALL I WAS TOLD IS THAT THERE WOULD BE NO CHARGE FOR WORK DONE OUTSIDE THE HOUSE...ONLY CHARGE WOULD BE IF WORK WAS DONE INSIDE. WOW. SIMPLY AMAZING.

Shame on Adobe for Terrible Customer Service!!!!

I just purchased PSE 8 after the 30 day trial. This product is filled with bugs. WHen it works it is great. Unfortunately there are too many bugs and zero customer service to back up the product. That's why were all here online trying to figure out each other's problems. The techs located in India can not help us. I used the trial version for less than 30 days and ran into a problem with the sync feature. It stopped working and none of the solutions offered here helped. I called customer service. After waiting on hold for nearly30 minutes I was told that I need to purchase the product before they can help me. I told the man that I would not purchase a broken product. I told him that if he could solve the issue I would buy it. He transfered me. Again on hold for about 20 minutes. This man said since Im not a customer no help. Today I uninstalled and purchased the product and renistalled. Same problem with the sync feature. Argh. As I type this, I am on hold with customer service in India or Pakistan. If this is not resolved tonite, I am requesting a full refund on this POS product..

Bob,
Thanks for your reply, but I uninstalled PSE and asked for a refund. My photos would not sync up with photoshop.com. I hope you're having better luck with your copy. I wanted this to work so much. When trying to sync pictures up to photoshop.com mine would not get past "initializing" and then it would quit. None of the other posters had a similar problem. I installed my own memory, new CPU, new video card and better CD rom drive, so I know my way around the computer. There are just too many bugs in PSE and my computer ran very slow. Last night, I installed Paint Shop Pro X3 and system is running much faster. So far no problems. I will try it out for 30 days to see if it's better.
If Adobe would have helped me with my problem, I would have kept it. Instead they bounced me around to different people that could not help. To anyone who is looking for a refund...It took over 40 minutes to get my refund processed! I must have wasted over 15 hours on this.

How can I file a complaint about customer service and billing

I Changed from AT&T as they didn't offer service where I now reside and ever since March of 2014 it takes about two to three calls to get my billing corrected. And then they have me on the phone for about two hours about the same issue. They have corrected my bill a fee times for their fault. Now I have come to the end of a long battle only to find out they want to charge me a disconnection fee that shouldn't have even taken place. I sent back a phone before the 24 or 15 days that one has to send it back. A phone that was never used and that every month they seemed to remove those charges. Now after 6 months they finally said that I have to pay the disconnection fee. I am so disgusted with customer service as they always make it seem that there is no one else to speak to. This issue should have been resolved months ago and now they are trying to charge me a fee. When their Texas office received the phone I nt back and didnt put on the account when they received it. Yet every month they seem to resolve the issue and say sorry. I spoke to a supervisor who said I have reviewed your account inn two minutes and decided that he wasn't able to do anything with my account and that charge was valid but prior to this everyone would remove the charge and apologize for e inconvenience, now they just want me to pay the disconnection fee we'll it is not happening and I would like to speak to someone about this. I emailed John bianchi to see if they could help me get this corrected. My biggest frustration that I have not had with AT&T before was so many calls for something so simple and not be able to get answers or them just make it seem as they are always right. My bill since I started has not been consistent and that is frustrating. It is has become a joke in a my family about what my bill will be this month. I have a total of five lines with Verizon and if the opportunity came to go back to a different carrier I wouldn't hesitate to change over.

@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG

Need help from executives above elite customer services

Below is our attempts to change our services with Verizon FIOS. It has been an ongoing frustration with different infromation and redirection. We are trying to get a consistant answer form someone in the customer service division. Otherwise we will be forces to seek another provider.
This is a copy of our last email to Verizon
Below is a copy of an email to your company on December 3rd. There was no response to this email and when we called on to the last offer made to us in writing we were told that it was no longer available. This continued redirection and misinformation is what one would consider a "bait and switch" tactic. At this time if we do not get a response to this email by Monday 12/22/14 we will pursue another provider.
----- Forwarded Message -----
From: {edited for privacy}
To: {edited for privacy}
Sent: Wednesday, December 3, 2014 8:03 PM
Subject: Re: A preview of your order
To Whom It May Concern:
We have become thoroughly frustrated with your customer service and sales associates. We have talked to them on at least 4 occasions over the last month, and during which times they have made multiple offers and none of these representatives tell us the same story.
     On 10/20/14, we went online requesting pricing for dropping our home phone and TV services. We were told that they could not offer us anything and asked us to call 800-837-4966 and talk to the Elite Service representative. When we called this number we spoke with Michael who offered internet at 15/15 Mbps for $54.99 a month for 12 months with no contract. We told him we would discuss it and call back. He said that would be fine and any representative could make us this offer.
     On 11/18/14, we called back and were told that we could not get the $54.99/12 months with no contract, but we could get an Internet/TV bundle for $52.99 a month with a 2 year contract. We decided that we did not like this offer and declined.
   On 11/18/14, we called back a few minutes later to try to find Michael and were told that his conversation was not recorded and they did not know of him. We were informed that we were talking to a call center in California. The representative apologized for the confusion, and she told us that 15/15 Mbps was no longer available as a speed option and we had to have 25/25 Mbps. She could only offer this at a rate of $64.99 per month. She could give us the triple play listed in the email below on a month-to-month basis so that we could decide what we wanted to do. She also told us we had until 12/19 to make a decision.
     On 12/3/14/, we called the sales center to ask about pricing for a double play package. The representative said we could not get 25/25 Mbps and could only get 15/15 Mbps. He offered a rate of $84.99 on a month-to-month contract. At this point the conversation ended.
Our intentions started as an effort to cut costs by stopping TV and telephone services. We have been told many different things about what we can get and no one has the same information. We have been customers for a very long time, but given this multitude of misinformation we are strongly considering leaving Verizon altogether.
I hope that someone can contact us via this email and clear things up.
We look forward to your reply.
Solved!
Go to Solution.

Welcome to the forums. You're talking to other customers here.
Verizon doesn't communicate with customers by email other than to send order confirmations. You need to call or chat with them. For an issue like yours, I suggest you talk to their retention department. It is reached by calling them and selecting "cancel all services" from the phone menu.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Anyone from Adobe care about customer service?

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