Reason/s for learners to blocked from making complete number of allowed attempts to successfully pass a test?

I published several modules to our LMS (Cornerstone) and we've recently seen something unexpected: the learners access the modules and they see that they have a number of attempts/views logged that are not accurate. This is significant because in the tests (separate modules), the learners are allowed only 4 attempts to pass the test.
I can find no reason for this in the build in Captivate (version 7 and 8, Windows), and it seems to be related just to this course, but it poses problems as it's a required course for many. It seems that the learner tries the test, on average, 2 times, and then is locked out, even though they should have 2 attempts remaining.
I have seen myself that, in our LMS a new version of the course (Spanish) appears in my records as "in progress," although I have not launched the course, and when I did open the first module, it showed that it had been accessed 3 times (the 3rd time being my actual first attempt).
I'm attaching links to the source .cptx files as well as the output for our LMS in the hopes that you might have insights into what can possibly be causing this problem.
Most cordially,
Robin Nystrom
Module 1, with scorm-compliant output; test settings 4 attempts to pass allowed.
https://www.dropbox.com/s/s3taz3rjtzlu5jc/The%20bridge%20Front%20Office%20Sales%20Playbook .zip?dl=0
https://www.dropbox.com/s/cnn2nckhynvpuwa/Test%20The%20bridge%20Front%20Office%20Sales%20P laybook.zip?dl=0
https://www.dropbox.com/s/586xfeu9gd0zys9/The%20bridge%20Front%20Office%20Sales%20Playbook .cptx?dl=0
https://www.dropbox.com/s/jmtkh8mlevkun0o/Course%20Test%20The%20bridge%20Front%20Office%20 Sales%20Playbook.cptx?dl=0
Same content as Module 1, Spanish version
https://www.dropbox.com/s/yug4gqjsjdtdfj0/The%20bridge%20Front%20Office%20Sales%20Playbook %20Spanish.zip?dl=0
https://www.dropbox.com/s/h26ofwo9d3v27ng/Test%20The%20bridge%20Front%20Office%20Sales%20P laybook%20Spanish.zip?dl=0
https://www.dropbox.com/s/ktqux2i3lze3hls/The%20bridge%20Front%20Office%20Sales%20Playbook %20-%20Spanish.cptx?dl=0
https://www.dropbox.com/s/ptv6s63fi9tvazg/Test%20The%20bridge%20Front%20Office%20Sales%20P laybook%20-%20Spanish.cptx?dl=0

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