Receive email on iphone but no bell

Not sure but one of my friends has had the iPhone 3G and it's been great.  She has to return the phone back tot he company.  She loves the phone (that model) and will not upgrade to an iPhone 4 or 4S. So she purchased the iPhone 3G for 0.99.  Her complaint with this phone, and she had it replaced, is that when she gets an email, normally a bell sound is heard right away.  Well now there seems to be a delay.  Perhaps it's her but I thought I would ask the community for some guidance.  Perhaps something you can provide where I can look at.  Her phone is set to fetch emails.
Thank you!
Gilbert

Usually with pop access when you read mail on one device (computer) it'll not download on another, you might be better setting up the account again & using imap if it's possible.

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