Recently very slow YV box?

Hi,
I was just wondering if anyone else is suffering from or can shed some light on a more sluggish than usual Youview box (the first one not the more recent one) over the last few days or so.
I've generally had no major problems over the last year, occasionally slighlty sluggish/freezing etc but over the last few days the EPG has been VERY slow to load information. In fact on the IPTV channels, after waiting a while it throws up "no information available" or similar wording for anything a day in advance. Bit of a nuisance when trying to record something!!
System information gives:
Manafacturer: 18.3.0
Component: 2.5.6
Platform: 1017
ISP: 220
A speedtest via my laptop (on wireless Ac):
According to BT my speed is good (between hub and exchange) and speed at computer is 37.6 download and 8.82 upload.
Another test with a different site (also via wireless) suggested similar results (very marginally slower) to above with an average ping of 25.4ms.
On basic Infinity with Hub 5.
If anyone can make use of the information above and give me a reason not to declare BT TV unfit for purpose (alongside other ongoing issues with YV as a whole) and jump ship to Sky (ugh) or Virgin then do shout as I'd be grateful.....
Cheers.

Hi Duncj,
How are things with your BT YouView at the moment, are you still having problems with the EPG?
If so try restarting your BT Home Hub and BT TV box by disconnecting the power supply from the Hub and your BT TV box. Wait for ten seconds and then reconnect the Hub.
When you have a solid broadband light on your Hub and modem, reconnect the BT TV box to the power supply. Let me know how you get on?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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ADSL connection recently very slow: 0.5Mbps - 1.9M...

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Go to Solution.

OK, interesting developments. Since connecting the HomeHub the speed has come back again, just like after the power cut. I suppose the question is whether it's the Belkin router or whether the speed will still drop again after a few days.
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