Reconciliation error with AD

Question

ENV: IDM 7.1
We are seeing this exception when running AD reconciliation with a gateway on the global catalog server:
java.io.EOFException
com.waveset.util.WavesetException:
==> java.io.EOFException:
at com.waveset.adapter.AgentResourceAdapter.getResponseBytes(AgentResourceAdapter.java:924)
at com.waveset.adapter.AgentResourceAdapter.getResponse(AgentResourceAdapter.java:955)
at com.waveset.adapter.AgentResourceAdapter.getResponse(AgentResourceAdapter.java:946)
at com.waveset.adapter.AgentResourceAdapter$AgentAccountSupplier.call(AgentResourceAdapter.java:2898)
at com.waveset.util.BufferedSupplier.getNextBlock(BufferedSupplier.java:77)
at com.waveset.util.BufferedSupplier.run(BufferedSupplier.java:95)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.EOFException
at java.io.DataInputStream.readInt(DataInputStream.java:358)
at com.waveset.adapter.RASecureConnection.ReceivePrivateThread(RASecureConnection.java:540)
at com.waveset.adapter.RASecureConnection.access$700(RASecureConnection.java:53)
at com.waveset.adapter.RASecureConnection$ReceiveThread.run(RASecureConnection.java:1080)
Wrapped exception:
java.io.EOFException
at java.io.DataInputStream.readInt(DataInputStream.java:358)
at com.waveset.adapter.RASecureConnection.ReceivePrivateThread(RASecureConnection.java:540)
at com.waveset.adapter.RASecureConnection.access$700(RASecureConnection.java:53)
at com.waveset.adapter.RASecureConnection$ReceiveThread.run(RASecureConnection.java:1080)
We don’t find anything strange in the gateway log files except for the Encryption error (which from other posts we learned is only an informational error)
This is the tail end of the log:
02/03/2009 18.15.41.992000 [624776] (../../../../src/wps/agent/connect/RASecureConnection.cpp,114): SendPrivate: count: 154880 pad: 4
02/03/2009 18.15.41.992000 [624776] (../../../../src/wps/agent/object/RequestHandler.cpp,105): Exit: sendBuffer
02/03/2009 18.15.41.992000 [624776] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,7929): Exit: getAllActiveDirectoryUsers
02/03/2009 18.15.41.992000 [624776] (../../../../src/wps/agent/adsi/ADSIExtension.cpp,8139): Exit: getAllObjects
02/03/2009 18.15.41.992000 [624776] (../../../../src/wps/agent/object/RequestHandler.cpp,562): Exit: ProcessCommand
02/03/2009 18.15.41.992000 [624776] (../../../../src/wps/agent/object/RequestHandler.cpp,699): Exit: handleRequest
02/03/2009 18.19.42.001000 [624776] (../../../../src/wps/agent/connect/RASecureConnection.cpp,69): ~RASecureConnection: deleting connection handler
When it’s reconciliation is started this is thrown:
02/03/2009 18.20.04.204000 [2452] (../../../../src/wps/agent/connect/RAEncryptor.cpp,128): Error reading encrpytion key from registry. Using default.
Other symptoms include not being able to obtain the log file from the gateway server through Gateway.jsp, although we are able to retrieve the log from the local file system (if we get it through the GUI we only get back a file with only the EOF exception on it). We also tried synchronizing the gateway keys through the “Server Tasks” page in case that was the issue with no luck. We’ve also restarted the gateway service and reinstalled the gateway service.
When pointed to another gateway in the environment that is a non-global catalog server, we are able to reconcile fine. (not sure if this is a coincidence)
Any suggestions?

Answer 1

We have also noticed something additional in the gateway logs. What is Timer.cpp for? We see this entry showing up in the logs:
On gateway that causes reconciliation issues:
02/03/2009 18.20.04.360000 [624896] (../../../../src/wps/agent/object/RequestHandler.cpp,68): <cmdargs handle='1' tracefile='true' blksize='100000' />
On gateway that does not have any reconciliation issues:
02/03/2009 19.17.53.976000 [223808] (../../../../src/wps/agent/object/RequestHandler.cpp,68): <cmdargs tracefile='true' blksize='100000' />
AND ALSO:
On gateway that causes reconciliation issues:
02/03/2009 18.20.04.360000 [624896] (../../../../src/wps/agent/object/RequestHandler.cpp,68): <cmdargs handle='1' tracefile='true' blksize='100000' />
02/03/2009 18.20.04.360000 [624896] (../../../../src/wps/agent/object/RequestHandler.cpp,68): </Request>
02/03/2009 18.20.04.360000 [624896] (../../../../src/wps/agent/object/RequestHandler.cpp,636): command='get file'
02/03/2009 18.20.04.360000 [624896] (../../../../src/wps/agent/object/RequestHandler.cpp,467): Enter: ProcessCommand
02/03/2009 18.20.04.360000 [624896] (../../../../src/wps/agent/object/Extension.cpp,424): Enter: getFile
02/03/2009 18.20.04.360000 [624896] (../../../../src/wps/agent/object/Extension.cpp,440): blockSize : 100000
02/03/2009 18.20.04.360000 [624896] (../../../../src/wps/agent/util/Timer.cpp,202): Canceled timer entry: handle=0
02/03/2009 18.20.04.360000 [624896] (../../../../src/wps/agent/util/Timer.cpp,181): Added timer entry: handle=1, timeout=900 seconds
On gateway that does not have any reconciliation issues:
cmdargs tracefile='true' blksize='100000' />
02/03/2009 19.17.53.976000 [223808] (../../../../src/wps/agent/object/RequestHandler.cpp,68): </Request>
02/03/2009 19.17.53.976000 [223808] (../../../../src/wps/agent/object/RequestHandler.cpp,636): command='get file'
02/03/2009 19.17.53.976000 [223808] (../../../../src/wps/agent/object/RequestHandler.cpp,467): Enter: ProcessCommand
02/03/2009 19.17.53.976000 [223808] (../../../../src/wps/agent/object/Extension.cpp,424): Enter: getFile
02/03/2009 19.17.53.976000 [223808] (../../../../src/wps/agent/object/Extension.cpp,440): blockSize : 100000
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