Recording solutions for CUCM/CME.

Hi, all!
I have a questions about call recording solution for CUCM and CME.
- Does Cisco Media Sense support call recording for Call Manager Express?
- Will Media sense write all calls, including calls via PSTN to any DN, or only DN to DN calls?
- Can it be used for call recording in CUCM?
- Network-based call recording feature available only in CUCM 10 or early versions?
- What is disadvanteges and benefits of span/rspan call recording solutions?

Here are a few
http://www.telrex.com/callrex.htm?gclid=CM3p4_em5oQCFSfTJAodVxw8RQ
http://www.call-replay.com/?gclid=CLG277in5oQCFShsSQodtyXIjQ
Hope this helps.
Please remember to rate all replies

Similar Messages

Audio & Video Call Recording Solution for CUCM

Hi,
I am looking for a audio and video call recording solution for CUCM. The requirement is the recording system shall record all audio & video calls including incoming, outgoing, and station-to-station calls. One cirtical requirement is: The users on the CUCM system shall be able to record video calls for video equipped stations with a push of a button on their Cisco IP Desk set or their Cisco soft phone.
Does anyone know the product or third party vendor who supports audio and video recording for CUCM?
-Thanks
Vaijanath

Currently Cisco doesn't support video recording with a push of a button on their Cisco IP Desk set or their Cisco soft phone. Also, I have checked with the third party vendors and they only support the video recording using Passive Call recording (port mirroring).
http://www.verba.com/cisco-call-recording-solutions

Recording solutions for CCME

I would greatly appreciate for any suggestion with regards recording solutions for CCME. So far we have tested ANDPhone solution but our customer insist to have a windows based solution.
Please advice,
Vladimir

Here are a few
http://www.telrex.com/callrex.htm?gclid=CM3p4_em5oQCFSfTJAodVxw8RQ
http://www.call-replay.com/?gclid=CLG277in5oQCFShsSQodtyXIjQ
Hope this helps.
Please remember to rate all replies

Third party solution for CDR records

Just wondering if anyone is using third party software/solutions for reading their CDR records from CUCM and use them to generate general reports for clients
Thanks

Hi,
don't forget for 2Ring CALL ACCOUNTING (http://www.2ring.com/ca).
It's really powerfull reporting.
Regards,
Martin

Looking for a Voice Recording Solution

Hi,
I am looking for a powerful voice recording product that integrate with Cisco Unified Communication solution
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Recommendation ?
Kind Regards
Mohamed

Hi Mohamed,
The Cisco Partner program has a number of tested solutions for Recording products. Here is the link;
http://forums.cisco.com/eforum/servlet/IPCApps?page=Voice_Endpoints
Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.
Page 429 of this great (large) doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf
Cheers!
Rob
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com/docs/DOC-8727

What licenses do I need for CUCM and CME

Hi Experts,
I am a newbie to Cisco IP telephony and request your guidance.
My boss has asked me to order some 7942 phones for a CUCM based site and some 7942 phones for a CME based site.
For CUCM 9, I understand that we need an enhanced user licenses on CUCM side.
For the IP phone, I see 2 part numbers and am confused.
CP-7942G - Cisco Unified IP Phone 7942G
CP-7942G-CH1 - Cisco Unified IP Phone 7942G, for Channels, with one station user license
What is the station user license mentioned in the part number CP-7942G-CH1 ? Is it the same as the enhanced user licenses? Assuming i am ordering enhanced user licenses, what should I order CP-7942G or CP-7942G-CH1?
I also see a part number SW-CCM-UL-7942= ? What is this part? is it needed?
And what do I need for CME?
Is FL-CME-SRST-10 enough for the CME?
What is the part number for the phones? Is it CP-7942G or CP-7942G-CCME?
I also see another part number "SW-CCME-UL-7942="? What is it? And is it really needed?
I heard that Cisco simplified Licensing from version 9. At least it doesn't look simple to me :(
Can you please help me, Experts?
Thanks,
Pete

Hi without knowing your business goals, current network, etc here is some feedback.
Depending on your design, if the sites are connected via a reliable WAN you could run the branch site as SRST and not CME, this way you get a rich feature set of the centralised call manager and simplify licenses, etc.
Anyway, you need to size your CUCME (or SRST) correctly as each Cisco router hardware platform has a maximum supported handsets. If you have a SIP provider new purchased ISRs now come with 10 CUBE licenses other wise you will need something else such as a VIC for dial tone.
For instance the following is a router that comes with 25 CME
C2901-CME-SRST/K9
2901 Voice Bundle w/PVDM3-16,FL-CME-SRST-25,UC Lic,FL-CUBE10
You can add CP-7942G-CCME which is the physical phone and license for CME
Use CP-7942G= for the Call Manager Deployment as you will get UCL Enh or CUWL for the user side
If you have existing routers you will need to obtain upgrade licenses for voice/CME add DSPs if needed for conferencing, media termination, etc, CUBE or voice cards and you can add the phones.
Router handset capacities see Table 7
http://www.cisco.com/c/en/us/products/collateral/routers/2900-series-integrated-services-routers-isr/data_sheet_c78_553896.html
Hope this helps

Help needed for choosing Cisco recommended VM Backup solution for UCCE & CUCM 8.5

Hi
We are planning to install a reliable backup solution for our UCCE platform ( ESX(i) 4.x & 5.x )
if someone can share the details of Cisco recommended VM ware backup solution for UCCE 8.5 , it would be really helpful .
Regards
Renni John

Hello,
-   Snapshot procedure of VMs is not supported by Cisco for UCCE servers. Please refer table "VMware Feature Support for Contact Center 8.0(2) through 10.x" on below link:
o   http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#Supported_Editions_and_Features_of_VMware_vSphere_ESXi.2C_VMware_vCenter_and_VMware_vSphere_Client
-   Same above link refers to use "Copy" feature of VM to take backup of servers, but it is a very lengthy procedure which requires extensive command line knowledge of UCS. Moreover VM should be shut down for this procedure. This can be used as one time backup of server; but cant be used as scheduled back up method.

UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

Current State:
•    I have a customer running CUCM 6.1 and UCCX 7.01SR5. Currently their CUCM is *NOT* LDAP integrated and using local accounts only. UCCX is AXL integrated to CUCM as usual and is pulling users from CUCM and using CUCM for login validation for CAD.
•    The local user accounts in CUCM currently match the naming format in active directory (John Smith in CUCM is jsmith and John Smith is jsmith in AD)
Goal:
•    Upgrade software versions and migrate to new hardware for UCCX
•    LDAP integrate the CUCM users
Desired Future State and Proposed Upgrade Method
Using the UCCX Pre Upgrade Tool (PUT), backup the current UCCX 7.01 server.
Then during a weekend maintenance window……
•    Upgrade the CUCM cluster from 6.1 to 8.0 in 2 step process
•    Integrate the CUCM cluster to corporate active directory (LDAP) - sync the same users that were present before, associate with physical phones, select the same ACD/UCCX line under the users settings as before
•    Then build UCCX 8.0 server on new hardware and stop at the initial setup stage
•    Restore the data from the UCCX PUT tool
•    Continue setup per documentation
At this point does UCCX see these agents as the same as they were before?
Is the historical reporting data the same with regards to agent John Smith (local CUCM user) from last week and agent John Smith (LDAP imported CUCM user) from this week ?
I have the feeling that UCCX will see the agents as different almost as if there is a unique identifier that's used in addition to the simple user name.
We can simplify this question along these lines
Starting at the beginning with CUCM 6.1 (local users) and UCCX 7.01. Let's say the customer decided to LDAP integrate the CUCM users and not upgrade any software.
If I follow the same steps with re-associating the users to devices and selecting the ACD/UCCX extension, what happens?
I would guess that UCCX would see all the users it knew about get deleted (making them inactive agents) and the see a whole group of new agents get created.
What would historical reporting show in this case? A set of old agents and a set of new agents treated differently?
Has anyone run into this before?
Is my goal possible while keeping the agent configuration and HR data as it was before?

I was doing some more research looking at the DB schema for UCCX 8.
Looking at the Resource table in UCCX, it looks like there is primary key that represents each user.
My question, is this key replicated from CUCM or created locally when the user is imported into UCCX?
How does UCCX determine if user account jsmith in CUCM, when it’s a local account, is different than user account jsmith in CUCM that is LDAP imported?
Would it be possible (with TAC's help most likely) to edit this field back to the previous values so that AQM and historical reporting would think the user accounts are the same?
Database table name: Resource
The Unified CCX system creates a new record in the Resource table when the Unified CCX system retrieves agent information from the Unified CM.
A Resource record contains information about the resource (agent). One such record exists for each active and inactive resource. When a resource is deleted, the old record is flagged as inactive; when a resource is updated, a new record is created and the old one is flagged as inactive.

Solution for: no audio in time line - conforming issues - unspecified error occurred

these are all the same issue and i have the solution for it.
Adobe has once again let down the non professional user but ignoring this bug. They have also deleted alot of my other posts on the adobe forums.. perhaps so you cannot receive help from me?? who freakin knows..
b Problem:
you import your footage and there is no audio in the time line. you see the audio clip there but no information in it. some people say its because of MPEG format but MPEG files works fine in Windows Movie Maker, Ulead, Pinnacle, Sony Vegas.. etc...
let it be known that its an Adobe Premiere issue.
b Solution:
b step 1:
close adobe premiere
b step 2:
open My Computer and go to tools at the top. From the drop down menu go to folder options. In folder options click the view tab. In the advanced settings section where it says 'Hidden files and folders' make sure 'show hidden files and folders' is selected.
b step 3:
open My computer and go to c:\ drive > Documents and settings. Now click into your user name (NOT 'All users') in my case its 'proGamer'. Now click into 'Application Data' > 'Adobe' > 'common' > 'Media Cache Files'.
b step 4:
in this folder find the files you were just trying to import by searching the name. in my case its file: 20081217030338. you will now see 3 different file types with the same file name you were importing: CFA, PEK, MPGINDEX. delete them all!
b step 5:
go back and open adobe premiere, open up your project again and it will automatically recreate those files you just deleted. hopefully correctly.
b NOTE:
If this hasn't worked then open your adobe premiere project, clear all trace of the files with no audio and start again from step 1. then after step 5 just import the files back into your project.
This has proved to work with every file i've imported that had the audio not conformed.
b your second option:
simply play your clip in WMV or VLC or what ever player you use and record the audio in real time in stereo by using some music editing like cubase or logic audio. you can also use something more friendly like 'recordpad' found here: http://www.nch.com.au/recordpad/screenshots.html now you can buy it from these guys or get it how ever else you like
lemme know how u go

dmd,
I've read plenty of places that they know about the bug and are going to fix it. Will from Adobe said so in a few older posts. It's also listed as an issue in the 4.0.1 readme.
I agree that this is the most screwed up Adobe release ever but I doubt they're deleting your posts to hide it. Never know though.....
"Adobe has once again let down the non professional user but ignoring this bug" I actually wish Adobe would forget the consumers and make Premiere Pro more friendly to professionals. Dozens of multimillion dollar movies have been edited with Avid and Final Cut over the past few years. Adobe doesn't put forth any effort make Premiere a pro application. Because they pander to the consumers and prosumers they end up messing up the product for everybody.
Premiere Elements is for consumers, Premiere Pro should be for the 'Pros'

One solution for Apple TV losing connection to its iTunes Library

In 2012 I bought an Apple TV3 to let me use the AirPlay features of my New iPad with my HD TV. All worked fine and still does. Later in 2012 I subscribed to Netflix and enjoyed streaming movies to my HD TV via the Apple TV. Having had such a good experience with it so far I bought another for our bedroom TV and another for a relative, hoping they would have the same great experience with it.
Both of my Apple TV units at my house have worked flawlessly since installing them. We can start watching a Netflix movie downstairs then go upstairs and carry on where the movie left off.
At my relative's house the experience was not so flawless and has resulted in about 2 months of frustration but happily their AppleTV3 is now also working as expected. It has been quite a journey to get to this point and had a surprising solution.
I am the 'go-to' person in my family for these things so I installed the Apple TV for my relative.
My relative has a Windows XP (SP3) PC running the latest iTunes (11.0.2), a BTHomeHub 2 router, connected by WiFi to the Apple TV. The PC was connected by ethernet cable to the router. I installed the Apple TV, set up the hdmi connection to the HD TV, connected it to the WiFi network, upgraded to the latest iTunes on the PC, added the Apple ID for Home Sharing to iTunes and the Apple TV and could connect to the iTunes library on the PC, all good so far. I could play video or music or podcast or view photos from the iTunes library on the PC but after a short time (a few minutes or so), if I tried to play a different video or music track the I would get the familiar spinning icon and the Apple TV would not play the media file. Often the Apple TV would still show the contents of the iTunes library but would not play anything from it. When it was in this state it was still possible to play iTunes Trailers or Purchased content or a Youtube video or display photos from my library. This proved it was still connected to the internet and to some extent my library on the PC because it could display photos.
Initially I thought it was a WiFi problem as that was how the Apple TV was connected to the router. So as I already had a Powerline ethernet link running from the router to the TV for the Humax Freeview box for the BBC iPlayer, I ordered a small network switch to share the Powerline ethernet cable with the Apple TV. However the same drooping connection problems were apparent. I tried changing the QoS settings on the Powerline link, tried to prioritise TCP or UDP or both , but no improvement. I decided to abandon the Powerline link in case it was 'too slow', perhaps that was the issue.
I tried one of the Apple TV units from my house, where they were working fine and I got the same problem, at my relative's house it behaved like their unit, it would connect play a movie (all the way through if we let it) but after a few minutes if trying to play something else it would not play anything further. I tried their Apple TV at my house and it worked there, so the unit was not at fault.
At various times while troubleshooting these problems I have unistalled iTunes, reinstalled it, uninstalled Bonjour, reinstalled it (it comes with iTunes), searched the registry and cleaned it (Warning: do this at your own risk as you risk destabilising Windows), I have tried disabling my firewall on the PC and/or on the router, uninstalled the Antivirus / Firewall software (Norton) on the PC, I have added the Ports required for the Apple TV to my router and firewall software, I have read many, many forum posts about what has worked for other people and I tried them all in various combinations.
I decided having tried the above that the problem must be the Windows PC, so I swapped it for a few days with a laptop, connected wirelessly to the router. I had an iTunes library on the laptop so I shared it with the Apple TV and stopped iTunes running on my relative's PC. For a few days it actually worked, the Apple TV would play one movie/music track and I could select another and play it after a few minutes, a partial solution had been found except the laptop was needed elsewhere and I wanted the Windows PC to be the source for the iTunes library. I briefly considered suggesting they should buy a modern PC or Mac as their Windows PC was around 9 years old, may be that was the problem? This would have cost around £400+ and was out of the question. Fortunately I had a spare PC and I decided to swap it with the Windows PC, it was only a couple of years old and as such it must be 'better' I thought. Swapping one PC with another and transferring e-mails and documents etc. took quite a few hours but it was done. I uninstalled iTunes, reinstalled it and set up the home sharing again. This second Windows PC was running XP (SP3) and Norton 360 Firewall/Anitvirus software. I checked that after installing iTunes the Program rules in Norton were allowing the TCP and UDP communications expected by the Apple TV, I noted these were not specific ports but all TCP and all UDP communications were allowed. All of this met the recommendations that other posts had suggested. I tried it with the Apple TV but no, exactly the same problem, the iTunes library could not be found after a few minutes.
I found that if I restarted the Apple TV it would connect and play a file (movie/music etc) but if I played an iTunes trailer or just waited a minute or so then it would lose the connection. Another symptom would be when I landed on the 'Compters' icon it would tell me to 'enable home sharing on the PC with this Apple ID' , which I had already done.
If I tried playing via the Apple TV while selecting tracks from within iTunes on the PC, then sometimes the AirPlay icon was present or not present, sometimes worked and would then always not work until I restarted at least iTunes and the Apple TV, if not also the router or PC, whatever I tried it would not result in a connection between the Apple TV and the PC that would survive more than a few moniutes at a time.
Having swapped the Windows PC hosting the iTunes library with another I swapped the Apple TV again with one from my house, again same behaviour. So this suggested the problem was the BTHomeHub router as that was the only bit of hardware not exchanged. I compared its settings with the same unit at my house, I tried forwarding ports, I tried chaging the security from the default 'WPA & WPA2' to WPA or WPA2, still no solution. I tried reducing the default WiFi connection protocol from 802b/g/n to 802/b/g. I tried variations of all the other possible settings that could be changed but in the end set them to match the ones at my house. Still no solution. I considered buying an Airport Extreme or similar to link that via an ethernet cable to the router and enable it to be the WiFi access point for the Apple TV. This would have cost around £80 similar to the cost of the Apple TV itself, so was also dismissed as an idea.
I decided to restore the router to factory settings, this was done and I set up the WiFi connection again to the Apple TV, still no solution, same behaviour on the Apple TV. I decided it must be a problem with the WiFi so I tried a direct ethernet cable trailed through the house from the router to the Apple TV to eliminate the WiFi involvement, that would have to be the answer, wouldn't it? No, same problem.
I discovered some useful diagnostics along the way that are somewhat techie but worth persevering with as they could be useful for diagnosing what the problem could be. Find out on your router what the IP Address is for your computer that is hosting your iTunes library and the IP Address for your Apple TV. The IP address is essential for either device to connect with each other or the internet. The Apple TV IP address can be seen via Settings/General/Network, it has the form like '192.168.1.69' and for the PC it was '192.168.1.80', the values don't have a particular significance but the last digits after the 3rd dot will be different for each device.
On the PC (or Mac), open a Command (PC) or Terminal(Mac) prompt and try to 'ping' the Apple TV to see if you get a response
e.g.
c:\ping 192.168.1.69
or
c:\ping apple-tv
You should get a response indicating the number of milliseconds it takes for the 'ping' to be returned to the PC from the Apple TV , this will show that the PC can connect to the Apple TV, if it does not get a response then you should check that the PC and Apple TV are connected to the same network (either wired or wifi). You must be able to get a successful ping for the connection between the PC and the Apple TV to work at all.
Another diagnostic is to check the network status on the PC (or Mac)
e.g.
c:\netstat -an
This will show all the current TCP/UDP connections and also the local and remote IP addresses and ports. Look for the IP address of the Apple TV in the third column, there will be many rows returned so just concentrate on the rows with the IP addressses of the PC and the Apple TV
e.g. look for rows like the following:
TCP 192.169.1.80:3689 192.168.1.69:49123 ESTABLISHED
UDP 192.168.1.80:5353 *.*
UDP *.123 *.*
TCP Port 3689 is used by the Apple TV to communicate with iTunes for playing content. This connection is essential, there may be more than one 'established' connection to the remote Apple TV from the local PC.
UDP Port 5353 is used by the Apple Bonjour service to send multicast communications between iTunes and any iOS devices on the same network, such as the Apple TV, again it is essential.
Port 123 is used by Apple products to obtain the date and time, the UDP row above shows that any local IP Address can communicate with any remote IP address on the router's network and provide it with date and time information.
If your firewall software on the PC is blocking any of these ports then the 'netstat' command is useful to see if you need to unblock any. In my experience, this port unblocking was not necessary as when I installed iTunes, the Norton software automatically set up appropriate rules for the iTunes program, and opened the required TCP and UDP communications as iTunes needed.
Likewise, on the router itself, I have the UPnP setting enabled and this allows software like iTunes and Bonjour to traverse the router's firewall without it being necesssary to explicitly set the ports to be forwarded.
If I started the Apple TV, and ran the 'netstat -an' command over the next few minutes I could see the number of rows for the Apple TV diminish, and this was a symptom of the dropping connection problem.
Ultimately having replaced the Apple TV with another 'working' one , swapped the PC, restored the router to factory defaults, disabled the Windows or Norton firewall, tried ethernet and WiFi connection between the router and Apple TV it struck me that the only component I had not considered was the insignificant ethernet cable linking the PC to the router. This has been present since the router was installed for the original PC around 4 years ago. But surely this was how the original PC and the swapped in PC were getting to the internet quite normally and successfully? Also this was how the Apple TV was accessing the PC via WiFi then via the router through this ethernet cable, there was no way it could be the cable, cables don't allow a connection for a short time and then cause a timeout can they?. Thus, confused, and with all other avenues explored, I removed the cable between the PC and the router and enabled a WiFi connection from the PC to the router. After restarting the PC, Router and Apple TV, just to be sure, I tried the Apple TV again.
I could play some music on the Apple TV from the iTunes library, I could play it for a minute or so and then go to movies and play a movie from the iTunes library. I tried to play an iTunes trailer, some YouTube videos, these worked as usual. I then went back to the library and yes, I could play another music track or another movie. I forced the Apple TV to 'sleep' via Settings/General/Sleep Now and tried again, I woke it up and could play any music or movie from the library. Elated, I went out for meal with the family, nervously hoping throughout the meal that the solution had been found. After a couple of hours we returned, woke up the Apple TV and yes, oh yes!, it would connect with the library and play a succession of music or videos without seeing any dropped connections. Several hours later I could wake up the Apple TV again and select any content from the iTunes library on the PC and play it, finally the unit is behaving as I would expect.
This solution may not apply for all, but it worth following all of the components in the path between the Apple TV, router, computer (either PC or Mac) and the iTunes library and checking that each is able to commmunicate successfully and over a period of time reliably so that the Apple TV can perform as flawlessly as it is capable of.
Don't, as I did expect the solution to involve a complicated series of special settings of ports or communications protocol changes. Do perform a clean install of iTunes and keep it updated, do keep Firewall settings simple and let the settings be default settings, do rely on UPnP (Universal Plug and Play) on the router. Let the router select which channel it wants to use, it will select the channel with least interference...and check out that insignificant ethernet cable if you have one. It might work fine for general communications from the computer to router to the internet but it can be a source of connections dropping on the Apple TV!
My relative is now a happy Apple TV user too.

Useful to watch what is happening to the TCP/UDP connections when the Apple TV is connected to iTunes and when it is actually playing some media from iTunes and when it stops playing.
To see this, use the Network Statistics command 'netstat' from a Command prompt (Windows PC) / Terminal Window (Mac):
e.g. for Windows:
c:\netstat -an 5
This repeats the netstat command every 5 seconds, use Ctrl-C to quit the command. (Use 'netstat -h' for help with this command)
While iTunes is running there will be a number of TCP records displayed for the computer's IP address using port 3689, showing at least 3 ports in use for the Apple TV's IP address.
i.e.
TCP host_ip:3689 apple_tv_ip:49187 ESTABLISHED
TCP host_ip:3689 apple_tv_ip:49196 ESTABLISHED
TCP host_ip:3689 apple_tv_ip:49255 ESTABLISHED
When it is playing content there are more connections established, some of these rows will gradually disappear when the media file stops playing. These addional TCP records show iTunes using different ports from 3689, but only while media files are being played.
When a video file is played, (on this Windows PC at least) the iTunes host is using ports 4463 and 4464, with the Apple TV using port 7000. When playing a music track or podcast, the iTunes host is using port 4472 or 4489 and the Apple TV is using port 5000.
When the media is playing, the fourth column returned by the 'netstat -an 5' command : 'State' shows as 'ESTABLISHED' and shortly after the media file is stopped playing it shows as 'TIME_WAIT' until the record disappears after a minute or so.

Error while recording bdc for F-02...........

Hi,
     I m doin BDC recording for tcode F-02, i m getting a pop-up screen stating as, Coding Block ...asking Transaction type....
      This pop-up apperas only while recording, if i extend G/L without recording i m not getting this pop-up and the G/? will extending directly...
      With this my flatfile getting mismatched and getting error while uploading....
Give me any slovable solution for this.....
Thanks,
BDK....

Wrong question, Solved by recording....

Make your own Fax Server with Automator! (Pagesender solution for Mavericks)

I have been scouring these discussion boards for some time now looking for a suitable substitute to PageSender, an awesome fax solution for the Mac from SmileOnMyMac LLC, which for some inexplicable reason stopped development and updates after OS 10.6.8. The result is that many small business office users who still rely on fax (and yes...no matter what they tell you, most of the business world DOES still use fax because it's legally binding and more secure than email for the transmission of legal documents or healthcare records, and does not rely on database integration accross different systems, which is sadly but very realistically still a long ways off), and no longer have a way to integrate faxes into a paperless or digital workflow office system.
I suspect like many folks who receive faxes, those who used PageSender, used a very powerful feature to forward faxes by email, thereby turning your Mac into a Fax server that could distribute your faxes to other workstations and staff throughout the business via email. Presumably, if you have your own email server (Exchange, Kerio, AppleMail server, PostFix enabler etc.) you could distribute faxes on your own internal network, securely behind a firewall, and effectively create a digitial/paperless workflow for your faxes.
Even if you have a USB modem or multifunction printer that allows you to recieve a Fax to your desktop (Apple's internal fax via printer preferences, and some HP models like the HP MFP 127fw) for example will allow you to recieve a Fax to a desktop folder or forward to a single email address. But the former is of limited functionaliy and the later only lets you send to an email address out over the internet with a registered public domain, which means you give up all control of privacy and means you can't process it through a private mail server to create a digital workflow for your office...
...Until now!!!
I am happy to report that I have finally discovered a very easy and useable feature that will save a lot of time, money, and headaches for those looking to create a digital workflow and fax server system for a small office system. (I don't think there is any limit to scale here, but I suspect offices with more than 10 employees probably have a BizHub, or HP MFP/digital sender that can create the same process directly from the printer, but of course these come with a price tag of $2000 and up...).
To accomplish this however, you will need some basic requirements which are as follows:
1) A USB modem from either US Robotics or Zoom Modem. These are readily available from Amazon, MacMall or any number of other online vendors and work very well and seemlessly with all Macs running OSX right up through Mavericks
OR
A Multifunction printer that is capable of receiving faxes to a desktop Mac like the HP 127 fw. Other models exist from other manufacturers as well, but you will have to do a bit of research and probably check with the vendor or user manual directly to confirm that Fax to desktop is supported for Mac and OS 10.9.
2) A dedicated Mail Server (MSFT Exchange, Kerio, MacOSX server with mail server enabled, or PostFix enalber or MailServe from Cutedge Systems)
You will need to set up an email account on your server that is the parent for all incoming faxes from which the faxes will be sent out as part of your digital workflow. This is beyond the scope of this discussion but if you've come this far and you're still reading, you probably know how to do this already. I recommend setting this up as a POP account, not IMAP. This way, the attatchments (your faxes) will always remain on your server as a back up, until you delete them from the server.
3) Now simply go to System preferences and select "Printers and Scanners". Select either the Fax printer for your multifunction printer, or add a fax printer/reviever using the + button and select "Fax" if you are using a USB modem. You must have the USB modem attatched to the computer in order to use the built-in Apple Fax feature for the latter option.
4) Now click on the receive options. Select "Recieve faxes to this computer" and set your ring answer settings. Check "Save to" and select the designated folder (either Faxes or Shared Faxes on your computer) or create a new folder. Depending on the volume of faxes, and your back up systems, you may want to designate a separate folder on a separate drive, exclusively for your Faxes. This is where all your faxes will be stored.
5) Now launch "Automator" in your applications folder and create a new workflow. You will be presented with several options. Select "Folder Action".
6) At the top right of the window space you will see "Folder Action receives files and folders added to" . Select the Fax folder you created in step 4.
7)On the left hand side of the "Actions" menu select "Mail"
8) From the list of actions select "New Mail Message" this will take the latest Fax added to your Fax folder and attach it as a PDF to a new outgoing mail. In the "TO" address put the email address that belongs to the parent account your created for the Faxes on your mail server eg. [email protected]. In the subject field you can put "Fax Workflow" or any other generic subject that will identify to all reciptients that this is an email that contains a Fax/PDF attatchment.
Under "account" use the SMTP account you set up on your mail server to handle the routing of internal emails. In most cases, this will be the same as the parent account created above. (Effectively, this account is sending and receiving emails to itself).
9) From the list of actions, select "Send outgoing messages".
10) Save the Automator workflow with a name like "FaxDistribution" or "FaxFlow".
11) Go back to the Fax folder you created in step 4. Right click or option click on the folder and scroll down the options menu and select "Folder Actions Setup". You will see a list of scripts including the Automator workflow you just created. Choose it.
That's it!! From now on, when you get a fax, it will get dumped into the designated fax folder, and this will automatically trigger the workflow to atttach and send it as an email to anyone in your office that is set up to receive emails with the "faxserver" address. You now have a paperless fax digital workflow server system for distributing your faxes digitally to anyone in your office who needs to review your faxes. Good luck!

Thank you for this interesting posting.

The solution for Bug 4900349 doesn't work properly?

Hi friends,
I think that exists an incorrect behavior at invoices form (TSMINWKB) when we try to change of tab: once the PAYMENT_OVERVIEW_BUTTON is disabled when we change of tab page, is not possible to enable it returning to the same tab.
Have a look at :
tab_navigation_pkg.invoice_regions
at
IF (event = 'WHEN-TAB-PAGE-CHANGED') THEN....
app_item_property.set_property('CONTROL_INV_PAY.PAYMENT_OVERVIEW_BUTTON',
ENABLED,PROPERTY_FALSE);
SO.. the button is disabled but it isn't enabled again when you execute the when tab pag changed trigger...
May be an incorrect solution for the bug?
Any ideas? Do you have the same behavior?
It's possible to enable the button, going to INV_SUM_FOLDER block and changing to a record with data on payment metod tab page... but.. obviously that's not the appropiate way to enable the button...
Jose.

Hi again, sorry , the screen is:
APXINWKB.fmb
Jose.

Payment F110 - No data records found for these selection criteria, FZ208

Hi all,
I have done all configuration for payment medium for a customer in Norway. We use Telapay and program RFFONO_T. We have not activated the new general ledger but we have ECC 6.0 so I do not see why it should not work.
The invoices got paid with payment order but when I should download the file in Environment > Payment medium > DME Administration I got the following error message:
"No data records found for these selection criteria
Message no. FZ208
Diagnosis
No data could be accessed for this selection.
Possible causes are:
No data exists for the activated selection.
You have no authorization to display or edit data from this selection.
Procedure
First check whether your selection criteria are correct. You may need to expand the criteria to include a larger search area to check whether data exists in the system.
Make sure you have the proper authorizations for displaying and editing data. Read the Release note for DME management for further information on the authorization objects.
Proceed"
I have tried with different variants but that doesn´t matter. When I look at the payment run log I can see following:
"Additional parameter specifications 1400 SAPO02 are missing
Message no. FR193
Diagnosis
Entry 1400 $V2& is missing from the additional company code parameter table.
System Response
Processing was terminated.
Procedure
Maintain the entry according to the instructions in the program documentation."
I suppose that´s why I can´t get a file. Do any one of you know why I can´t get the file created. Please help.
Best regards Lisa

Hi Lisa,
I have a similar problem with program RFFONO_T and Telepay format for a Norwegian customer. Payment medium is not created. In the payment run log is the following message: "Additional parameter specifications XXXX SAPO02 are missing
Message no. FR193.Entry XXXX $V2& is missing from the additional company code parameter table."
According the program documentation for RFFONO_T, a company number (11 digits) has to be maintained under company code global data, additional details. The legal org.number with 9 digits is already entered but I do not understand where to enter a 11 digits company number? A user number (10 digits) is also entered in trans OB94 but the problem remains.
Did you find a solution to your problem?
Regards,
Agneta

Which solution for better perfomance?

I'm writing java application based on XML. This application have to store very large XML file into DB (XML file is about 1000MB large). My solution is to divide it into smaller (100MB) parts (because of memory resources) and store it in DB. I have one XMLType table based on object-relational storage (so at the end there will be 10 rows each of 100MB size).
XML file looks like:
<students>
<student id="1">
...// 5 nested elements or collections of elements
</student>
<student id="2">
</student>
<student id="3">
</student>
</students>
</students>
Now I need to get java object Student which correponds to <student>element. My solution is to select whole <student> element and use JAXB to convert it to Java object. While solving a problem with selecting <student> element (just in case you know a solution for my another problem: How to select specific element from a XML document using JDBC? another question raised in my mind.
Which solution has better performance when I don't need to select relational data but I'm interested in xml fragment?
1) Use object-relational storage
2) Use CLOB storage
As I figured out object-relational storage is better for selecting data like student name. But is it also better when I need whole xml fragment?
Isn't my solution completely wrong? I'm quite a newbie in XML DB so it's possible that I missed better solution.
Thanks for any advice

I don't know which version you have regarding 11g, but probably in this case I would go for a table with a XMLType Binary XML column. To make xpath and other statements perform use Structured or Unstructured XMLIndexes to support your queries. The following has worked for far smaller XML documents but the millions we used were good for a total of >> 1 TB total storage size...
CREATE TABLE XMLTEST_DATA
(    "ID" NUMBER(15,0),
      "DOC" "SYS"."XMLTYPE"
) SEGMENT CREATION IMMEDIATE
NOCOMPRESS NOLOGGING
TABLESPACE "XML_DATA"
XMLTYPE COLUMN "DOC" STORE AS SECUREFILE BINARY XML
(TABLESPACE "XML_DATA"
NOCOMPRESS KEEP_DUPLICATES)
-- XMLSCHEMA "http://www.XMLTEST.com/Schema1.0.xsd"
-- ELEMENT "RECORD"
DISALLOW NONSCHEMA
PARTITION BY RANGE(id)
(PARTITION XMLTEST_DATA_PART_01 VALUES LESS THAN (100000000) TABLESPACE "XML_DATA" NOCOMPRESS
,PARTITION XMLTEST_DATA_PART_02 VALUES LESS THAN (200000000) TABLESPACE "XML_DATA" NOCOMPRESS
,PARTITION XMLTEST_DATA_PART_03 VALUES LESS THAN (300000000) TABLESPACE "XML_DATA" NOCOMPRESS
,PARTITION XMLTEST_DATA_PART_04 VALUES LESS THAN (400000000) TABLESPACE "XML_DATA" NOCOMPRESS
,PARTITION XMLTEST_DATA_PART_05 VALUES LESS THAN (500000000) TABLESPACE "XML_DATA" NOCOMPRESS
,PARTITION XMLTEST_DATA_PART_06 VALUES LESS THAN (600000000) TABLESPACE "XML_DATA" NOCOMPRESS
,PARTITION XMLTEST_DATA_PART_07 VALUES LESS THAN (700000000) TABLESPACE "XML_DATA" NOCOMPRESS
,PARTITION XMLTEST_DATA_PART_08 VALUES LESS THAN (800000000) TABLESPACE "XML_DATA" NOCOMPRESS
,PARTITION XMLTEST_DATA_PART_09 VALUES LESS THAN (900000000) TABLESPACE "XML_DATA" NOCOMPRESS
,PARTITION XMLTEST_DATA_PART_MAX VALUES LESS THAN (MAXVALUE) TABLESPACE "XML_DATA" NOCOMPRESS
CREATE INDEX test_xmlindex on XMLTEST_data (doc) indextype is xdb.xmlindex
LOCAL
parameters ('GROUP PARENTINFO_GROUP
             XMLTable test_cnt_tab_ParentInfo
            ''/RECORD/ParentInfo''
            COLUMNS
             GroupingID01 VARCHAR2(4000) PATH ''Parent/GroupingID'',
             GroupingID02 VARCHAR2(4000) PATH ''Parent/Parent/GroupingID''
          ');

Recording solutions for CUCM/CME.

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