Recording technician visit and report

Hi,
We have created a service order. Against the service order we need to capture the following:
1. Requested start date by customer.
2. Promised start date and end date to customer.
3. Rescheduled start date and end date.
4. Facility to record number of visits by technician by date, time and remarks. Also report needed.
1. In maintenance order we have start date and end date which is system generated and not requested start date.
Ans: We can take this from the notification
Please let me know reply.
Kindly help.
Regards,
Smart

Hi,
For requirements 1,2,3 you can create custom fields in the maintenance Order. Check with your ABAPer on this...
For requirement 4, in the maintenance order, in IW32,  add one operation every time technician visits. once visit is done... you can confirm the particular operation through IW41 with actual date, time and remarks.
Check the below link...may be helpful for you...
SAP的学习和考试 Learning & Examination: ~ PM-MO Inspection Round
Hope this helps..
Thanks
Kumar

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