Recurring Campaigns

Hi,
I am quite new to this and the handover notes we were given as part of the initial implementation are quite vague in this area so i am hoping someone can help. I am trying to create a basic recurring campaign without entering Campaign Automation.
I have tried this using just a campaign and also a campaign with a campaign element by setting the start and end date in the basic data tab and also in the channels tab selecting the recurring campaign option and specifying the period and number. This results are that the initial email is being received but no further emails are.
I then tried using the Execute Job periodically in the job wizard which does produce the emails as requested however it isn't possible to specify an end period in this.
if someone could help me with this I'd be very appreciative.
kind regards, Dawn

After each execution the target group is now free for editing.
Have set up a job for regenerating the target group.
(there was some sort of delay/blockage in releasing the target group after execution, seems to work fine now)

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Recurring campaign for new registered customers

Hi,
I am trying to create a recurring campaign for the following scenario:
A customer registers on a website. Each time a new customer registers on this website a new BP record will be created and the BP will assigned a new marketing attribute value of 'New customer'. At the end of each day we would like to send every customer who has registered today an email confirming their registration details. So on day 2 (tomorrow) more new customer registers and at the end of day 2 we pick up new customers from day 2 and send them their email confirmations.
We have done the following setup for the recurring campaigns:
- Created a new attribute set with attribute value 'New customer" = Yes
- Prepare infoset which covers all BPs contacted by any campaign. This is reflected by the use of the contact tracking table for outbound contacts
- prepare a profile for all 'New customers' in segment builder where new customer attribute = yes reduced by the customers contacted already
- Create email form
We have put this in a recurring campaign. The 1st day it works and sends emails to new customers. The 2nd day it picks up new customers but also picks up customers from the 1st day.
Does anyone have any idea where we are going wrong here and why the target group is still picking up the new customers from the 1st day.
Our infoset looks like the one below:
Field "CRMD_IM_ML_ITEM - ML_GUID_H" joined to "CRMD_IM_ML_HEAD - ML_GUID_H" and "CRMD_IM_ML_HEAD - TASK_GUID" joined to "CGPL_TASK - GUID"
Our data source contains the marketing attribute and infoset. The infoset uses the CGPL_TASK-EXTERNAL_ID- filter is on the campaign element
Then in segment builder profile = marketing attribute new customer = yes (REMOVE) "CGPL_TASK-EXTERNAL_ID- filter is on the campaign element"
Hope this makes sense.
Cheers

Solved by myself . Workflow logic takes care of scheduling a workflow task to execute an upcoming instance of a recurring campaign.

Recurring Campaign: "Campaign not Started"

Dear colleague!
I use CRM 7.0.
I want to create Recurring Campaign, but I have a problem when I execute campaign, system generates error "Campaign not Started".
But when I execute unperiodic campaign, everything works.
What is the problem?
Thanks!

Hi Jayesh
Please gothrough this
http://help.sap.com/saphelp_crm50/helpdata/en/d1/da1e3e9cbfa20ae10000000a114084/frameset.htm

Recurring/ Periodic Campaign setup

Hello CRM Gurus,
I need to set up a recurring campaign in SAP CRM system where the TG is getting updated every hour.
I maintain a campaign and assign a TG to it, do the required settings in Campaign Automation mode (Selecting periodic campaign check box and filling up the period type, No. of periods boxes) in it and Start the campaign.
A batch job will got set up automatically in the system and maintain Activity transaction for the customers in TG as expected.
But the issue is that although the campaign should run every hour as per the setting made, this is not happening.
The client want the process fully automated without any human interference. Can any 1 please let me know how to achieve the objective mentioned..
The questions here are,
Do we need to create a new TG for every execution or overwriting on the prior 1 will be fine.
If we are making new TG, how to delete the existing assigned TG from the campaigns as system is not allowing to delete the TG saying "Segment * has already been transferred to a channel"
Lastly how to make it run every hour, as i have many campaigns like this and cant set a batch job for 1 specific as i don't have idea how to create the variant for all the campaigns
Thanks in Advance
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Ajay

The Periodic campaign option given in the Campaign is not working for me, that might be a bug in SAP system only.
But the functionality is being achieved by setting up a job while running the campaign from the Campaign element. It runs fine but only problem is that you need to manually delete the scheduled Batch job when you want to end the campaign, there is no functionality of No. of periods while setting up job in campaign element.
In my case the campaign is for ever so i don't need to stop is ever, you may contact SAP directly if you need it for particular cycles/ periods.'
Cheers!!!
Ajay

Campaign automation recurring and refresh target group

Hi,
i'm working with CRM 5.0 and i work for the first time with target group and recurring campaign.
I need to create birthdate campaign to send greetengs to bp that match birthdate, but i dont' know how refresh target group Bp every day.
Someone could help me? thank in advance.

Hi,
Plz surf through following links
http://help.sap.com/saphelp_crm40/helpdata/en/d2/1d13bd5cd34040a2f03b622d121a43/frameset.htm
http://help.sap.com/saphelp_crm40/helpdata/en/b3/0b343e2dffb92ee10000000a114084/frameset.htm
Best Regards,
Pratik Patel
Reward with Points!

Campaign Automation and Execution

Hello All,
In our scenario, we are sending out e-mails during a campaign execution and we have defined a sender's address. But our recipient address for the Read receipts and any replies is different.
Also we have an LDAP server and an Exchange Server already in our company.
Any ideas?
Rgds
Priyanka

Hello Srinivasu,
If your campaign have several collaterals like in a multiwave campaign, recurring campaign we automate a campaign using Process modeller(Java applet) where you set the appropriate workflows for doing jobs and we set the conditions also.
Some usful links
Marketing - Email Campaign
B2B Campaign Execution
regards,
Muralidhar Prasad.C

Birthday Campaign

Hello,
I'm trying to prepare a birthday campaign but I don't know how to detect the customers whose birthday is happening in the current day.
I´m using the infoset "CRM_MKTTG_BP_BIRTHDATE" as the source for my Attribute List, but I don´t know how to determine the filters for the field "Date of birth". Can anybody tell me how to specify it?
I know that once having the appropriate target, the next step is going to the marketing automation and defining a recurring campaign.
I hope somebody can help me,
Regards,
Efraí

Hi Gregor,
I also have a problem how to determine the filters for the field "Date of birth" when using infoset "CRM_MKTTG_BP_BIRTHDATE".
Can you help me too?

Campaign Execution and Automation

Hi Experts,
Can you please tell me how to execute a campaign? Is campaign automation a prerequisite for campaign exection?
As per our business requirement, Leads have to be generated for all the target group customers during campaign execution.
Any work flow settings are required for the above business process - if so what are the required configuration settings?
What are the settings required for Automation?
Is it possible to achieve above business scenario with out work flow settings?
Many thanks,
Srinivasu

Hello Srinivasu,
If your campaign have several collaterals like in a multiwave campaign, recurring campaign we automate a campaign using Process modeller(Java applet) where you set the appropriate workflows for doing jobs and we set the conditions also.
Some usful links
Marketing - Email Campaign
B2B Campaign Execution
regards,
Muralidhar Prasad.C

Event triggered campaign

Dear people,
I have a requirement where i have to create a recurring campaign for weding wishes for clients.
I need to send emails wishing them for their weddings anivarsary's.
How should I do this.
All helpful inputs will get rewards
Nizel

NIzel,
Here is an example of event triggered campaigns for birthdays.
You may replce birthday/ datw with wedding anniversary date.
The steps are:
1. Create an attribute - BIRTHDATE
2. Create an attribute set - BIRTHDATES
3. Assign an attribute value to the Attribute for the BPs
4. Create a data source using the attribute set created above. The data source category should be Campaign Execution and segment type should be Campaigns.
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5. You will see the no. of BPs in the target group matching the criteria.
6. Create a campaign. in the channels tab, choose the checkbox Recurring campaign, period monthly, no. of periods = 12
7. Execute your campaign.
Hope this gives u some headway..
 Julius Pereira

Bounce Handling

Hello Experts,
We are executing a recurring campaign which will pick date as an attribute and filter, that will trigger sending of emails about the Happenings of a particular quadrant to all the stake holders.we are worried about the bounces now.
How do we handle it? what are the various settings involved?
Any help Greately appreciated.
regards,
Muralidhar Prasad.C

Hi Muralidhar,
To Set Up Bounce Management, you will have to first create Policies and rules in the Rule Modeler.
**We create a rule where we say that if the Email contains the word bounce update the business partner address data.
The Rule Modeler can be set up using PCUI. There choose context BOUNCE MANAGEMENT, with policy Default. Create the rules as u wish to like if email body contains word bounce than update the business partner address.
Also refer note: Pre-requisites: 897730
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Shalini Chauhan

Automatic generation of wishes to bp mail ids

Hi experts
i am looking for the solution for the following scenario it is like this:-
on every JAN 1 i want to send New year greetings to all my customers to there mail ids automatically and same thing should be done with there birthdays and anniversary's
where we will be configuring this thing could you reply as soon as possible
Thanks in Advance
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Vinay

Hi Vinay
Look at <a href="http://help.sap.com/saphelp_crm50/helpdata/en/b3/0b343e2dffb92ee10000000a114084/frameset.htm">Recurring Campaigns</a> maybe it helps you.
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Marketing Automation?

Hi Gurus
What is Marketing Automation and when we are using
Whats the use of Marketing Automation?
Regards,
Mahesh Kumar
[email protected]

Hi Mahe4sh,
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easy access.
please do reward points if helpful
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Dinaker vikas

Automatic generation of wishes

Hi experts
i am looking for the solution for the following scenario it is like this:-
on every JAN 1 i want to send New year greetings to all my customers to there mail ids automatically and same thing should be done with there birthdays and anniversary's
where we will be configuring this thing could you reply as soon as possible
Thanks in Advance
Regards
Vinay

Hi Vinay
Look at <a href="http://help.sap.com/saphelp_crm50/helpdata/en/b3/0b343e2dffb92ee10000000a114084/frameset.htm">Recurring Campaigns</a> maybe it helps you.
Regards.
Manuel

How are email series/ loyalty campaigns being handled in BC now? I don't see it as a campaign option?

There are videos and how-tos on Loyalty Campaigns and Email Series but I do not have that as an option within my Email Campaign types, only One-off, Customer Event and Recurring.
Can anyone point me in the right direction as what to do, where to look, or is it depreciated?
Thank you!

Hi neuvocreate1234,
I can confirm that this functionality has not been deprecated. The interface may have changed slightly based on the videos you are watching. If you create an email campaign and select 'Customer Event' from the 'Campaign Type' drop-down, you will then have the option to select 'Customer Subscribe Date' and specify the campaign to send after a certain period of time after a customer subscribed to a mailing list.
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Additional information can also be found in the following document: Loyalty email campaigns - What are they?
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Campaign Report Clicks, Open, and, Bounces

How does WebTools determine the number of Clicks, Opens, and, Bounces on the Campaign Reports?
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