Refund of Annual Subscription

I just auto-renewed an annual subscription right before the announcement was made that FormsCentral would be discontinued. How will Adobe handle prorated refunds of subscriptions?

Hi Jennifer_MDDC,
That's a great question! Please see this document for information about how Adobe will handle billing for FormsCentral: How will billing work for my current FormsCentral subscription?
Best,
Sara

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Refund for annual subscription to FormsCentral

I paid for the annual subscription to FormsCentral before the Adobe announcement terminating FormsCentral in June 2015. Can I get a complete or partial refund?

Patrick,
We will look into why you haven't received your software and get back to you. Also, we have a new mailbox for any technology track issues: [email protected]
Regards,
OTN Team

I want to cancel my subscription, it is not user friendly, when I to convert a scanned document it would not allow me to. I would like a refund and cancel my annual subscription.

I purchased this because I could scan a document and be able to fill out anything with my computer instead of writing everything in. It would not allow me to do this, stating the program I purchased was not capable. I would like a refund and cancel my annual subscription.
Thank you

Dear Sara,
I feel you are selling a product that does not work. Seeing all the msgs stating this, I feel you should pull the product. I got taken - you should refund - knowing you have a product that is defective. I learned - word of mouth is the best advertising you will get and I will post on my Facebook - do not buy from Adobe!
Not mad just disappointed in the product and customer service.
Thanks

Cancelled annual subscription - refund

I cancelled an annual subscription to the UK. The reason being that the person I would talk to died on June 4th. Will I get a refund of the outstanding balance after the current month or at least a credit of some kind? Dave

Hi Rajshree,
There is no error, it just switched to trial mode.

HT3702 I wanted to cancel my annual subscriptions but could not, now I realize I have been billed. I need a refund and credit card information removed to prevent this. I am really disaPpointed thought someone would have written me first instead of my cre

I wanted to cancel my annual subscriptions but could not, now I realize I have been billed. I need a refund and credit card information removed to prevent this. I am really disaPpointed thought someone would have written me first instead of my credit card just being automatically debitted. I really cannot afford this right now, I find itune is doing an in justice.
Sent from my iPad

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
In terms of a refund, all purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Need a refund for an annual subscription

Hello, I purchased an annual subscription today by mistake thinking I was paying for a monthly subscription and need a refund as I can't afford the £99. Any help would appreciated.
Thanks

Hi disgustedwithadobe
Please Contact Adobe Support and they will help you.
Please Dial in : 1-800-833-6687
Or
you are also welcome to contact our support team at http://adobe.ly/yxj0t6

I was already issued a refund on my annual subscription

I was already issued a refund on my annual subscription, but I do not want to cancel service yet as I am still using a form to collect data right now. I did not initiate a cancellation request. I just want to be sure my account is not accidentally cancelled. I still need to use it through March. Who do I need to call to be sure my account stays active and is not cancelled?

Does the laptop happen to be Win 8.1?

I would like to cancel my annual subscription to Adobe Export PDF.

My name is Paula Vivona and I would like to cancel my annual subscription to Adobe Export PDF. It was very useful to me in my senior year of college. I have graduated and no longer need the service. Thank you so much.

Hi pvivona,
I have cancelled your subscription, and set the refund process in motion.
Your refund no.is 66202407.
Regards,
Florence

My annual subscription to FormsCentral that is expiring and I can only renew with another annual rate, how do I switch to monthly?

I want to renew and keep using the FormsCentral until I can transition to another service in the coming months, but I can't change my subscription to month-to-month, it is only letting me renew the annual subscription - which ends in June. Will I get a refund for the 8 unused months?

Thanks, Lawrence. I figured that was what I was going to have to do in the end. I have a few games with quite a few hours invested, and I worry that I'll lose the progress I have as they do not save to the cloud. I may have to bite the bullet, and just take the plunge to resolve this. I just want a way to easily transfer my "Home Computer" for my iPhone. My laptop is years old and in need of being replaced, and it's about time to upgrade my phone. These life events piling up are making me consider switching to a friendlier OS. I'm not using this as a threat. I just hope some apple high up will read this, and realize that we need alternatives. Life happens.
Thank you both Paul and Lawrence. I clicked "This helped me" not knowing it would remove the option to choose "This fixed my problem" too. For anyone else reading this thread. Using the guide provided has done both. It has helped me and given me a fix to my current problem. Lawrence has also provided me with the last bit of information I feel is missing from wjosten's guide. That syncing will completely erase all of your data and reinstall it in one fell swoop. It's a great fix. Even if it isn't the exact one I wanted. Thank you again!

Catches to annual subscription in first month

If you cancel within the first month on annual subscription, you receive a full refund. are there any catches to this?

Hi SILVEIRA,
The explaination I have regarding the price difference is this
Adobe decides the price at which it sells its product on the Adobe Store. A number of factors influence our regional pricing including local market conditions and the cost of doing business in that region. Please note that resellers are free to decide at which price they sell Adobe products, which can be less than the price on the Adobe Store.
We establish our prices for Creative Suite products in U.S. dollars, Euros, Yen, British Pound and Australian dollars on a regional basis using a consistent methodology. Local market conditions significantly influence our pricing – these include the costs of doing business in different regions and customer research that assesses the value of the product in the local market.
We conduct the majority of our business through our retail and licensing channels. We depend on our retail partners in local markets to help us reach as many customers as possible, support those customers, and much more.
As stated, the cost of doing business in the rest of the world is higher than in North America. That higher cost is reflected in some of our pricing and would remain no matter how customers chose to purchase. For example, customers will still read about our products through local press to whom we reach out; they will meet local Adobe sales people who conduct seminars, participate in user groups, and visit large customers; and they will rely on support resources that Adobe makes available in these markets. All of these efforts impact the business costs of securing the sale, whether that sale is delivered online or in a box.
-Dave

My Adobe ExportPDF Annual Subscription Does Not Do the Job

In between starting the subscription I needed cardiac care and now am trying to use the subscription to no avail. Either it is garbled text or in text boxes or not usable. I no longer want the hassle. I will use other means to get the PDF into a usable format. How do I get out of this annual subscription. Deduct a months service charge if that works but refund the other portion. Thanks for any help in this process of canceling.
MattGZatkalik

Hi Matt,
I'm so sorry to hear about your heart troubles. I hope you're on the mend. I've canceled your subscription, and because you canceled within the first 30 days, I was able to process a full refund for you. The transaction ID is AD014270071 for your reference.
Be well.
Sara

I want to cancel my annual subscription of Adobe export pdf please

i want to cancel my annual subscription of Adobe export pdf please

Hi,
I have cancelled your subscription for the order no.AD001518087EU.
Your refund no.is 66178533.
You will get the refund in 7 business days.
Regards,
Florence

Hello ,please cancel my annual subscription for Adobe Export PDF

Hello please cancel my annual subscription to Adobe Export PDF

Hi,
I have cancelled your Export PDF subscription for the order no. AD014205201.
Your refund no.is 66179600.
You will get the refund in 7 business days.
Regards,
Florence

Cancel my annual subscription to Adobe Export PDF

Hi,
I want to cancel my annual subcription to Adobe Export PDF, order number no
AD009552847.
I try to do it via your web but it's really not easy and cannot find answer
to my request.
I try to find a phone number to can talk to somebody.
But cannot talk to anybody.
Can you answer me back in 48 hours if not I will ask to my credit card
company to refuse the payment.
You suppose to refund the annual subcription at any time but it's so
complicated so you think that we will let do it, but not me.
Let me know ASAP. If not, I will sent news on any social network and it will
be a very bad publicity for you.
So I wait your reply very quickly.
Regards,
Gisele Desmarais

Hi Florence,
Yes you can please cancel it.
Thank you.
Regards,
Céline
Le 27 oct. 2014 à 12:42, Adobe Forums <[email protected]> a écrit :
You have been mentioned
by florencejohn in Re: Please cancel my annual subscription to Adobe Export PDF in Adobe Community - View florencejohn's reference to you
Hi celineb34,
I checked your account,your Export PDF service renewal date was 24 Oct,2014.
If you do not wish to continue then I can cancel it for you.
Regards,
Florence
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Single App Annual Subscription Question.

I own a licensed hard copy of Lightroom 4 and wanted to take out an annual subscription to the cloud version of Photoshop CS6 at £17.58 per month. I'm a photographer and only want to use Lightroom and Photoshop.
I was having a chat with an Adobe online persona called Nathan who informed me that if I took this type of subscription out then I wouldn't recieve any free updates or upgrades to Photoshop CS6; and that in order to do so I need to take out a full £46.88 per month subscription.
As I said, I only want Photoshop as I already own Lightroom.
I am not particularly bothered at this juncture if I didn't qualify for a free upgrade to CS7 when it comes, but I assumed that Photoshop CS6 version updates would be free.
Please can someone tell me if I'm right; and if I'm not, and updates are not free then what is the point of the single app subscription?
Best Regards
Andy

Hi Andy,
The Creative Cloud FAQ has info about the single app subscriptions here:
http://www.adobe.com/products/creativecloud/faq.html#single-app
You heard "I wouldn't receive any free updates or upgrades to Photoshop CS6"
- You would get any product specific updates that were non-Creative Cloud, same as customers who own Photoshop CS6. Creative Cloud customers get the benefit of getting new feature updates as soon as they are ready versus the next product upgrade.
Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades will be made available through the Adobe Application Manager just as in the regular versions of Adobe software.
- Upgrades usually refer to a next version of the software, so if you had a subscription when PS CS7 came out, yes you would get access to that version
Benefits of single app subscription
- You could purchase it on a month to month if you wanted
- License is cross-platform (you could install on both a Mac and a PC)
- 20GB of online storage with Creative Cloud files
One other item I didn't see on the FAQ that I would want you to know, the single app subscription is the standard version of Photoshop CS6 - the version that comes with Creative Cloud is Photoshop CS6 Extended.
Hope that helps,
-Dave

Refund of Annual Subscription

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