Refurbished MacBook air - can't set-up/login due to keyboard layout

Hi,
I received my 'new' refurbished MacBook air today, on going through the initial set up menu, i couldn't connect to wifi, so i skipped this section and clicked through the location selection and keyboard selection - choosing UK for both. I set up the MBA to my external HD using a back up from my old MB.
When i tried to login to the MBA after this i couldn't as my password is in english, and it turns out the language setting is in one that is just symbols (i don't know which). So I can't even log in to the new MBA - and i guess the keyboard language is the reason i couldn't connect to WIFI.
Has anyone got any ideas? Thank you!

Hi Tom thanks for your response.
No it doesn't look like that - it looks like it could be a font or an arabic language - none of the symbols are recognisable as letters.
The e key doesn't work at all, and the enter key appears as a symbol rather than an enter function.
Cheers.

Similar Messages

  • How can I get an album from my iPod Classic 80GB onto my refurbished MacBook Air?

    Hi there
    I have a new to me refurbished MacBook Air and an old iPod Classic 80GB.  I've somehow managed to get my music off my iPod onto my laptop apart from one album which doesn't seem to have copied across.  Please could anyone tell me how to do this?  On my ancient iBook, back in the day, you could just drag music across to copy it but that doesn't work here.  I've looked on Help about backing up, but it's a bit cond=fusing as the set up isn't the same the Help section mentions, although I must have managed to back up to have the rest of my music on my laptop at all.
    Also, please could someone explain syncing to me?  I've looked on Help, but i still don't know what it means.
    Sorry if these are stupid questions, I'm not that clued up technically, thought trying to educate myself bit by bit now I have my own laptop.
    Thank you in advance.

    Ps Just to add a bit more information, I just realised there are loads of albums on my iPod I don't have on iTunes on my laptop.  I wonder if the ones that /are/ on my laptop got there are there because there got there via me having the same apple id.  I don't know if that's a ridiculous suggestion, but thought I'd better mention it. 

  • I have a new MacBook Air and I set my password the other night and forget what I selected. Now I can't start using the computer because I can't get through password gates! Please help!!

    I have a new MacBook Air. I set my password the other night when I was half asleep and can't remember it. Im still working on my old MacBook Air and can't get through the password gate on my new one. How can I reset it on that computer? I can't even get to the internet.
    Thanks!

    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Select Terminal from the Utilities menu. At the Terminal prompt enter:
    resetpassword
    Press RETURN. You will get a GUI in which you can reset your password.

  • My MacBook Air can't get past the gray screen with the apple logo. What's the fix?

    My MacBook Air can't get past the gray screen with the Apple logo, so I can't login. Does anyone know the fix for this?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
    a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
    How to back up and restore your files
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    How to use and troubleshoot FireWire target disk mode
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode.* The instructions provided by Apple are as follows:
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
    Step 6
    Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
    Step 8
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • Choice of  keyboard layout buying a refurbished Macbook Air or Pro?

    Do I have a choice of a certain keyboard layout when I buy a refurbished Macbook Air or Pro?
    I like to buy a Macbook Air or Pro in the Swiss Apple Online Store.
    There seems to be no information at all which kind of keyboard layout (e.g. US QWERTY or German QWERTZ) is built in.
    Thanks.
    Timo

    Ghost48 wrote:
    Do I have a choice of a certain keyboard layout when I buy a refurbished Macbook Air or Pro?
    No further configurations are allowed.  You would have to find one with the keyboard you want already present on the mac.  I'm not sure where you can find info on how the keyboards in the refurb store are configured.  I would assume QWERTY unless otherwise specified (at least in the U.S. Apple refurb store).

  • Refurbished MacBook Air from Apple with Leopard - Where's AppleWorks?

    I bought a refurbished MacBook Air last month from the Apple Store with Leopard installed. However, I don't see AppleWorks as one of the applications. I know this came with our iMac but do I have to purchase it for the MacBook?

    HI,
    AppleWorks no longer comes pre-installed with the Mac OS X.
    Check here. http://www.apple.com/support/appleworks/
    *"AppleWorks has been discontinued and is no longer available for purchase. There will be no further software updates. To find out more about iWork '09, the complete productivity suite from Apple, go to: http://www.apple.com/iwork/. For information on the AppleWorks to iWork transition, check the frequently asked questions document: http://www.apple.com/support/appleworks/faq/"*
    You can purchase iWork 09 which includes Pages/Keynote and Numbers here. http://store.apple.com/us/product/MB942/iWork-09?afid=p202%7CGOUSE109040607&cid= OAS-US-KWG-Software-
    Carolyn

  • Buying a Apple Refurbished Macbook Air

    I am considering buying a refurbished macbook air from apple directly and am wondering if this would be a good idea, i would save nearly $300 dollars. I am wondering though if it is going to hurt my resale value in the future substantially, and if it can be returned. Also when you check your warranty on product through apple will it say refurbished right their or will their be no signs that it has been refurbished. And if any of you have purchased products refurbished with apple especially macbooks do they show any cosmetic signs of wear.

    Hi there,
    It won't say refurbnished in the information about warranty. However refurbnished product will arrive without original box.
    Yes, it can be returned, I believe time depends on country (15 days in Ireland), just like brand new macbook.
    It's a great idea, for the past 2-3 years I bough dozen of refurbnished macbooks. None of them had any sign of ever being used, battery was always at it's first cycle. Either luck or Apple salvages insides of refurbs and provides them with new batteries, cases and keyboards...
    I remember however buying plastic macbook back in 2008 refurb, which case was claerly scratched in many places, as if it was being used for a while. Nothing ever since though.
    I'd go for it- they are great value, and you still have option of return. You get full 1 year warranty so you've got nothing to loose.

  • My MacBook Air is stuck on the login screen, each

    My MacBook Air is stuck on the login screen, each time I enter the password it stops (but does reject an incorrect password)

    Restore OS X.
    If your Mac has v10.7, v10.8, or v10.9 installed, startup your Mac while holding down the Command + R keys. From there you can restore OS X using OS X Recovery
    For OS X prior to v10.7, boot from your install disc while holding down the C key.

  • Do refurbished macbook airs come with pages and the rest of the iLife suite as new macbook airs?

    Thinking about adding a refurbished MacBook Air to the stable.   Does anyone know if refurbished macbook airs come with pages the rest of the iLife suite the same as new macbook airs?

    They may have iLife pre-installed, but not iWork. In any event you are able to get both for free when you buy a new computer. I don't know if this extends to refurbs. Nevertheless, you should be able to get iWork as a new Mavericks user. If you've already gotten them for your other computers, then the re-downloads are free.
    iWork and iLife for Mac come free with every new Mac purchase. Existing users running Mavericks can update their apps for free from the Mac App Store℠. iWork and iLife for iOS are available for free from the App Store℠ for any new device running iOS 7, and are also available as free updates for existing users. GarageBand for Mac and iOS are free for all OS X Mavericks and iOS 7 users. Additional GarageBand instruments and sounds are available for a one-time in-app purchase of $4.99 for each platform.

  • MacBook Air can't find my printer

    Let me preface this by first stating that I am not technically savvy.  Turning a computer on and off is about it for me. So I just purchased the HP 6835, took it out of the box and have been attempting to set it up.  Everything appears to work fine by my Macbook Air can't find the printer.  I've been trying to get this to find it for hours, reading almost everything. I then looked at the box it came in and it reads on the box that this Printer Supports OSX v10.9 Mavericks. My Macbook Air is running OSX Yosemite v10.10.3, is this why my Macbook can't locate the printer?   If this is not the answer, any ideas would be great.   Thanks, David  

    The printer shows up as its own wireless network in the list of networks
    It shouldn't.
    OS X: Connecting a Wi-Fi printer to your Wi-Fi network

  • I just bought a refurbished MacBook air. It shows delivers march.27-28 via next day shipping  . And now it is still processing order,

    I just bought a refurbished MacBook air. It shows delivers march.27-28 via next day shipping  . And now it is still processing order.
    can I receive it tomorrow?

    It is certainly possible that you will receive it tomorrow. Apple's refurbished stock is held in many locations, and the item you have ordered may be in a location sufficiently close that shipping today could result in delivery tomorrow.
    However, the shipping estimates are only that; estimates. It is just as possible that it will not ship today, possibly not even tomorrow. All you can infer is that once shipped, it is more likely than not to reach you the day after.

  • I have a Macbook Air that had some coffee spilled on the keyboard and as a result the plus/equals key is no longer functioning. Can I use a program like Ukelele to reprogram a different key to be my plus/equals key? Can I program a function key? key

    I have a Macbook Air that had some coffee spilled on the keyboard and as a result the plus/equals key is no longer functioning. Can I use a program like Ukelele to re-program another key to do that function? Can I re-program a function key to do this function?

    Water + electronics do not mix.  Something was damaged insode, and the logic board may be corroding as is.
    Take it to a Genius Bar for an evaluation and repair estimate.
    This is accidental damage and not covered by warranty.

  • Macbook air can't go to the internet when connected with hard disk

    Hi, so my macbook air can't go to the internet everytime when it is connected with my hard disk. The wifi icon on the top right corner says my macbook is connected to my wifi but my macbook just can't go to the internet. I unplugged my hard disk and I have no problem connecting to the internet right away? I would like to know if there is any solution for this problem.
    Thank you

    Try resetting your SMC.
    Resetting the SMC of an Intel-based portable Mac with a battery you should not remove on your own
    Note: This will not delete any data.
    The SMC is responsible for controlling various system functions. None of your data will be deleted by resetting the SMC.
    Shut down the computer by going to Apple () > Shut Down…
    Select Shut Down or allow the computer to shut down automatically.
    Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
    On the built-in keyboard, press the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
    Release the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
    I hope I helped.
    Austin

  • HT4260 I did everything the article suggests. And for my macbook pro it works perfectly. But all the other devices (iphone 5, 4, Macbook Air) can't connect to the network. Anybody any idea's?

    I did everything the article suggests. And for my macbook pro it works perfectly. But all the other devices (iphone 5, 4, Macbook Air) can't connect to the network. Anybody any idea's?

    Try resetting your modem. Power it down. Wait a moment, then power it up again. While it resets, do not change what is connected to it.
    In another, though unrelated article, Apple recommends the following:
    If you have configured your Wi-Fi base stations in the past, it may be helpful to do a factory default reset of each Wi-Fi base station that will be part of the wireless extended network before you begin.
    This step really ought not be considered optional for the configuration you propose. If the problem persists after resetting your modem, reset everything else too.

  • MacBook Air can't connect to WiFi; iPhone, iPad can

    I'm a pretty experienced Mac and WiFi user, but this one has me stumped.
    I was recently waiting for my car to be serviced and tried to connect to the dealer's free WiFi network (Sonic via ATT broadband).  My iPhone 4s and my iPad3 had no problem signing-in to Sonic (OK'ing the terms) and accessing the internet, but I could not connect using my MacBook Air (model 4.2). I tried a number of things (e.g., refreshing the DHCP address, turning wifi off/on, etc.) - none worked.
    The person at the dealership said, "Macs seem to have a probelm connecting."
    FWIW, I have no problem connecting to my home, my work, and other WiFi networks on any of these devices.
    Any ideas about why my iPhone and iPad can connect to the Sonic WiFi and my MacBook Air can't?

    Hi Anh Tu BUI,
    Thanks for using Apple Support Communities.  This article has information on troubleshooting Wi-Fi issues for your MacBook Air:
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT4628
    Cheers,
    - Ari

Maybe you are looking for

  • Is there a way to add/delete words from the predictive text ?

    Is there a way to add/delete words from the predictive text options that my iPhone is giving me? I'm using an iPhone 6 Plus with iOS 8. There are specific words that are popping up in the area right above the keyboard where it displays 3 word suggest

  • Web Gallery export troubles w/ LR 2.3 update (Mac)

    I regularly export web galleries (WG) using templates I have created. Earlier today I began having trouble, where LR2.2 would freeze during a WG export, and I had to force quit LR. At first, because LR was dragging so slowly, I thought it was a near-

  • Subtotal and routine list in MM Schema

    Hi Friends, Could you please share the Std functionality of MM schema Subtotal("",1,2,3,4 etc) Requirement(2,3 etc...) CAl Type (2,3 etc...) BAse type (2,3 etc...) i know its not possible to list the functionality of all . I only onl the most importa

  • How can I join together a photo and a text (or other vector files)?

    Hi all. I'm trying to do a poster with a sort of graffiti writings on a wall but I can't reach for any kind of realism. I'd like to see the writing on the wall like it was actually written. I'm using a real photo behind the writings but the image and

  • LRESULT missing error

    I'm new to the PDA Module.  I keep getting "return is missing..." and "LRESULT is missing..." error messages when I go to compile and run my LV 8.5 app on a Pocket PC 2003 device. The shipping examples, like the Calculator one, work just fine. Any ad