Regarding Solution Manager 4.0

Hi,
Can you please tell me what activities we can do with Solution Manager 4.0 and the prerequisites for monitoring those activities.

Hi Eechaneri,
SAP Solution Manager 4.0 supports the following scenarios:
�� Service Desk
�� Implementation of SAP Solutions
�� Upgrade of SAP Solutions
�� Change Management
�� Solution Monitoring
�� Delivery of SAP Services
�� Root Cause Analyses
�� SAP Solution Support Enablement Package
�� SAP Quality Center by HP
�� One Transport Order (OTO)
These scenarios are described in the Master Guide for SAP Solution Manager 4.0, which you can download from the http://service.sap.com/instguides --> Tools & Methods --> SAP Components -->SAP Solution Manager.
Beware that the following scenarios are NOT core functionality of SAP Solution Manager. You have to order them separately:
- SAP Solution Support Enablement Package
- SAP Quality Center by HP
Hope this is useful
Regards
Umesh

Similar Messages

  • Help Regarding Solution Manager Key

    Hi, Experts,
    Could anyone please generate solution manager key for me.
    My details are
    Host name: room
    C instance number: 02
    SID: DXI
    I would appreciate if anyone help me in this regard
    ---Ravi

    No, i dint help me.
    It is asking Solution manager key in between the XI 7.0 installation.
    But i don't have Solution manager s/w.
    How can i solve with out having Solution manager key.
    I saw in this forum that some one can generate who has solution manager s/w installed, for me.
    My details are
    Host name: room
    Central Instance number : 02
    SID:DXI
    Can anyone please generate solution manager key who has solution manager installed for me.
    I would appreciate your help.
    Thanks,
    ---Ravi

  • PI 7.1 Solution Manager

    Hello,
    Please provide me information or PDF regarding Solution Manager that is coming in PI 7.1.
    Thanks and regards
    Hemant Gupta

    hi Hemant,
    I always thought solution manager comes as a part of the netweaver stack , not aware whether it comes bundled within sap pi 7.1 as you say. moreover what i suggest you will have a better chance of getting an answer to your query by logging this in the Solution Manager forum. Expert Forums » SAP Solutions » SAP Solution Manager
    Regards
    joel

  • Where are the actual documents stored in solution manager (KW)?

    Hello,
    I have a question regarding Solution Manager and storing documentation.
    When we in our process structure in a project uploads a word document
    (as documentation), where are the file then physically stored?
    I have checked the table SA01PHIO (a KW table), here I see a new entry every time I
    upload a new word document (or other type of documentation). But this
    table does not grow accordingly to the size of the word documents I
    upload, so the physical document must be stored somewhere else in the
    database.
    The description of field 'PHIO_ID' in table SA01PHIO is "Physical document", but since the field is of type char (size 32), then it can only be a link to the actual file?
    We need to know where the documents are stored, so that we can plan our
    storage strategy and database space management accordingly.
    Anyone knows where the files are stored in the database?
    Thanks in advance.
    Regards

    Samuli,
    Thank you for your help.
    After further searches, I have found exactly what I was looking for.
    Samuli, as you said, documents are stored in table SACONT01, but I did not understand how they were stored, as all the data you have in this table is something like:
    FF06010102028000343130320000000074040000121F9D02A37D7259692086C2F0D7761017222...
    So the information can be benefit to other people searching, I will share it here.
    The string of alpha-numeric characters you see above is a "part" of the document.
    Document data is cut into clusters, and stored in table SACONT01 (in field CLUSTD, coupled with CLUSTR).
    In order to retrieve all the clusters for a given document, you need to get its logical ID (LOIO - LOgical Information on Object):
    - Select the document (SOLAR01/02 for projects, SOLMAN_DIRECTORY for solutions)
    - Enter DOC_INFO in the transaction code field
    - Copy the Object ID
    In table SA01PHIO, retrieve the physical id(s) from the logical id (PHIO - PHysical Information on Object).
    Search SACONT01 with the physical id(s).
    Just as an example:
    - 340 entries for a Word document (about 50 pages)
    - 57000 entries for a video (200 MB)
    Hope it will help.
    Regards,
    Rémi.

  • Need help in Solution Manager certification

    Hi All,
    I am appearing for Solution Manager certification in Dec'2007. Please send me some documentation regarding solution Manager.  Please email to the following :  [email protected]
    Appreciate all your help.
    Thanks in Advance.
    Harish.

    Hi Harish,
    The documents are not available as a free download. You must join the SAP education to obtain the training & material.
    Kind regards,
    Sundar

  • Configuring user specified alerts using solution manager

    We are having SolutionManager 4.0 with sp 12.
    We configurred alerts for different production systems which are in the
    landscape.Right Now We have special requirent for our R/3 Producton
    system.
    We need to setup alert for monitoring of avg response time of
    ZBAPI_TD_Salesorder_Create (function module) preferably for just SCMICAN(user) . SAP team should be alerted when the call avgs more than 25
    seconds over any 15 minute time frame
    Can some give resolution for this kind of special requirement
    regards
    srujan

    hi,
    go to this link you will get all info regarding solution manager
    <a href="https://websmp208.sap-ag.de/solutionmanager">https://websmp208.sap-ag.de/solutionmanager</a>

  • Language Import for Solution manager

    Hello All,
    I have a simple query regarding solution manager 7.0 language import using SMLT.
    I have a requirement where my Poland users need to use solution manager in polish language.
    The problem I am facing is that I am not able to find POLISH language import on service market place.
    Could some one please help me find the polish language import for solution manager 7.0.
    Eagerly awaiting your reply.
    Regards,
    Gurudath Pai

    Dear customer
    Polish isn't a supported language. Check service.sap.com/pam
    Chinese       Released       16.12.2005       Released       16.12.2005              
    English       Released       16.12.2005       Released       16.12.2005              
    French       Released       16.12.2005       Released       16.12.2005              
    German       Released       16.12.2005       Released       16.12.2005              
    Hebrew       Released       16.12.2005       Released       16.12.2005              Comment
    Japanese Released       16.12.2005       Released       16.12.2005              
    Korean       Released       16.12.2005       Released       16.12.2005              
    Portuguese Released       16.12.2005       Released       16.12.2005              
    Russian       Released       16.12.2005       Released       16.12.2005              
    Spanish       Released       16.12.2005       Released       16.12.2005

  • Is Solution Manager mandatory for getting support for SAP 4.7?

    Hi,
    We received a letter from SAP regarding Solution Manager which stated:
    "Commencing on April 2, 2007, SAP Solution Manager will be the only source from which customers receive maintenance updates for SAP NetWeaver 2004s and beyond, as well as applications based upon it (including mySAP™ Business Suite 2005 applications)."
    We are still using SAP 4.7. We do not use Solution Manager. Does this statement mean that for getting any updates / support patches on 4.7, we will need to implement Solution Manager?
    Can anybody clarify your understanding or SAP's stand on this?
    Regards,
    Ashish

    To add to Dolores point, The link in market place...
    https://websmp206.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000689446&_SCENARIO=01100035870000000202&
    The link also contains the SAP Tutor file explaining the process. Hope it helps you.
    Br,
    Sri
    Award points for helpful answers

  • Regarding Service Desk in Solution Manager 4.0

    Hi,
    can anyone help in knowing the prerequisites for Solution Monitoring and Root Cause Analyses

    Hi Eechaneri ,
    What do you mean by prerequisites?... as far as i know this only need to be configured as they are part of Solution Manager as standart...
    Regards
    Juan

  • Regarding authorization in solution manager for Central system monitoring

    Hi,
    I want to Prevent users from deleting Task logs in central system monitoring
    in solution manager
    I have assigned the roles SAP_SV_SOLUTION_MANAGER_DISP
    But it gives display authorization for everything unable to keep track of
    changes in monitoring
    Can anyone please help me to prevent users from deleting task log history
    Since I have to keep track of one month data
    What can be the suitable role for it ? or what authorization objects i should
    make a change to prevent deleting tasklog.
    Kindly help me in this regard
    Regards
    Sanjeev.S

    Thanks for your prompt reply
    I am not saying about SDDCN
    In transction solution_manager  => opertation set up = > central system
    administation
    we  will do manual monitoring for sattelite systems in this path. what we monitored
    will be entered in task log history.
    So what can be the suitable role to prevent the deleting of the task log history.
    There is option delete task history. if any one by mistake clicked on that ,all the
    records of monitoring will be lost.
    so kindly suggest me a suitable solution

  • Regarding this issue in the configuration on smsy in the solution manager

    hai all,
    i am havig an issue when trying to configure the smsy in the solution manager
    the issue is
    Invalid user s0001234567 when calling SAP Backend system
    all the rfcs related to the oss is fine
    i had maintained the user in the aisuser tcode correctly
    and then i router is finly working
    software component : st is 400 kernel and level is18
    hope all the experts of solution manger help me
    thanks & regards
    praveen kumar

    Invalid user s0001234567 when calling SAP Backend system
    Is it a valid S-USER?
    Use valid S-USER and update the user details in AIUSER.
    Regards,
    Nick Loy

  • Query Regarding Documentation in Solution Manager

    Solution Manager Library says that when we do any configuration or testing ,automatically the document(Configuration Document or Test Script) gets generated.Can we have an Overview of how Solution Manager handles Documentation.If Automatic Documentation is Possible what are the settings to be done and where to view the Documents?

    Hi,
    You con do it in 3 different levels for example:
    1. At Business Scenario, go to the TAB General Documentation and put all your document related to this Scenario
    2. At Process, same as Business Scenario
    3. At Process Step, same as Business Scenario.
    Note: all the documentation for the project you are in this moment must be in the TAB Proj. Documentation so to reference the documentation you allready have on Gen documentation Go to Copy/Lynk and the chose "Lynk to project doc. Tab".
    Regards
    Manuel.

  • Regarding Change Management in Solution Manager 4.0

    Hi,
    can anyone help in knowing the prerequisites for change management in solution manager 4.0

    Hi,
    Please refer http://help.sap.com/saphelp_nw04/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
    Regards,
    Prem

  • Regarding Monitoring Service for Solution manager

    We need to configure "Monitoring" services in SAP solution manager 7.0.
    Could somebody suggest us what are the main tasks we need to consider for doing Monitoring settings.
    How many Minimum servers required to configure Monitoring services in solution manager system.
    Also if any good document reference for this?
    Thanks

    Hi Jai,
    welcome to sdn.
    COMPONENTS & TOOLS OF SAP NETWEAVER
    SAP Solution Manager
    The SAP Solution Manager application management solution facilitates technical support for distributed systems u2013 with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. A centralized, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.
    With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. And, as a customer of SAP, you have full access to the core SAP Solution Manager for no extra charge.
    SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.
    SAP Solution Manager features and functions include:
    SAP Business Suite implementation and upgrades u2013 SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
    Change control management u2013 SAP Solution Manager controls all software and configuration changes of the IT solution. This includes the approval process for change requests, the deployment of changes, and later analysis of changes. This ensures quality of the solution and enables traceability of all changes.
    Testing u2013 SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
    IT and application support u2013 The service desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
    Root cause analysis u2013 The diagnostics functions in SAP Solution Manager allow identification, analysis, and resolution of problems, even in heterogeneous environments. This helps to isolate general performance bottlenecks, to isolate exceptional situations, to record the activity of single users or processes, and to identify changes to the productive landscape. As a result, problem resolution is accelerated and business availability increased.
    Solution monitoring u2013 SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
    Service-level management and reporting u2013 SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
    Service processing u2013 SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
    Administration u2013 Administration tasks are mainly executed locally on the involved systems, but can be accessed and triggered from a central administration console. The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology.
    SAP Solution Manager as the name suggests is for managing the whole gamut of SAP and Non-SAP solutions in the IT Landscape of an organisation. It provides you the tool, content and gateway to create, operate, manage and monitor your solutions over time.
    It provides a range of scenarios to support this. Extending from project management to Solution Monitoring to Service Desk to E-learning Management, it provides an efficient way to carry out a plethora of business tasks.
    SAP Solution Manager is the successor to ASAP ValueSAP. SAP Solution Manager helps in implementing and managing complex system landscapes. Globally systems are getting distributed across geographies and business processes cover more than one system. In such complex scenarios, integrating technical and business requirements is important for the success of IT. SAP Solution Manager provides SAP customers with an efficient means of handling both the technical and business process side of solution implementation .
    As part of SAP Solution Management Solutions, the customers receive best practices relating to:
    - Global Strategy and Service Level Management
    - Business Process Management
    - Management of MySAP Technology
    - Software Change Management
    - Support Desk Management
    SAP delivers this using support programs during implementation of the system solution. Some of the benefits of using SAP's Solution Manager are that it helps:
    - Manages the technical risk associated with the implementation of the solution ensuring technical robustness
    - Helps leverage users core competencies in implementing solutions
    - Ensures solution works as intended with best practices built in.
    see these links...
    http://www.ne-sap-solution-manager.com/
    http://www.saptechies.com/category/sap-solution-manager/
    thanks
    karthik
    reward me if usefull

  • Implementing the Enterprise Support in Solution Manager

    Hi Experts,
    Can anybody tell me what are the pre requisites to implement Enterprise support in solution manager?
    Also let me know what are steps involved in implementing the enterprise support.
    Thanks in Advance
    Hari

    Hello Hari,
    In order to implement Enterprise Support your organization should registered as a Value Added Reseller(VAR) with SAP. You can get all the required documentation under https://websmp104.sap-ag.de/solutionmanager --> Information for VARs, ASPs and AHPs which is in the left hand side of the page. However, you need to have a S-user ID of the VAR.
    The following are the steps need to perform in implementing the Enterprise Support firmly known as Service Desk for VARs.
    1. SAP Solution Manager basic settings (IMG)
      a) Initial Configuration Part I
      b) Maintain Profile Parameters
      c) Maintain Logical Systems
      d) Maintain SAP Customer Numbers
      e) Initial Configuration Part II
         1) Activate BC Set
             a) Activate Service Desk BC Set
             b) Activate Issue Monitoring BC set
             c) Set-up Maintainance optimizer
             d) Change online Documentation Settings
             e) Activate Solution Manager Services
             f) Activate integration with change request Managemnt
             g) Define service desk connection in Solution Manager
       2)Get components for SAP Service Market place
            a) Get SAP Components
       3) Get Service Desk Screen Profile
           a)generate Business Partener Screen
       4)Copy By price list
           a)activate Service Desk BC Set
           b)Activate Issue Monitoring BC set
           c)Set-up Maintainance optimizer
          f) Business Add-In for RFC Connections with several SAP customers
          g) Business Add-In for RFC Connection of Several SAP Cust. no.
          h) Set-Up SAP Support Connection for Customers
          i) Assign S-user for SAP Support Portal functionality
          j) Schedule Background Jobs
          k) Set-Up System Landscape
          l) Create Key Users
          m) Create Message Processor
    2. Multiple SAP Customer Numbers
          a) Business Add-In for RFC Connections with several SAP customer numbers
          b) Set-Up SAP Support Connection for Customers
    3. Data transfer from SAP
          a) Data Transfer from SAP
    4. Create u201COrganizationu201D Business Partner
    5. Service Provider function (IMG)
          a) Business Add-In for RFC Connections with several SAP customer numbers
          b) Business Add-In for Text Authorization Check
          c) Activate BC Set for Service Provider
          d) Activate Text Types
          e) Adjust Service Desk Roles for Service Provider Menu
    6. Service Provider: Value-Added Reseller (VAR)
          a) Business Add-In to Process Actions (Post-Processing Framework)
         b) Activate BC Sets for Configuration
         c) Create Hierarchy and Product Category
         d) Set-Up Subcategories
         e) Create Business Partner as Person Automatically
         f) Set-Up Automatic Confirmation of Messages
        g) Maintain Business Partner Call Times
        h) Set-Up Incident Management Work Center
    7. Work Center (Web UI)
        a) Activate Solution Manager Services
        b) Assign Work Center Roles to Users
    Hope it helps.
    Regards,
    Satish.

Maybe you are looking for