Registered (purchased) Acrobat Pro claims it's a test version that has expired

I have purchased a CS 5.5 Design Premium (about a year ago), which contains Acrobat Pro. After working fine for quite some time, it will suddenly no longer launch, and instead the Application Manager comes up and tells me that my "Test version" has expired. When I enter the (correct!) serial number (I get the green check mark), the Application Manager quits itself, then re-launches itself immediately with the same message. I tried uninstalling Acrobat, then re-installing it again from my installation DVD; but the same thing still happens. Once again, I have PURCHASED this product. It is not a test version; it was installed from the DVD.
This only happens with Acrobat. The other applications work fine. It's seriously infuriating.
Any ideas what's going on?
Thanks.

Look in the Applications folder and make sure there's only one copy of LR4, and it's the application rather than a pkg file (just make sure it's got the proper LR icon)
And then it would be worth updating to 4.2 - update is here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5487
Download that to your Downloads folder or Desktop. There have been some installation issues with people putting the installer download directly into the Applications folder. Once it's finished downloading, you'll have a .pkg file. Close LR and double click on the pkg file to let the installer run. Once you've finished, double click on Lightroom in the Applications folder. Check it says you're opening 4.2. and check that you don't now have 2 LR icons in the dock.

Similar Messages

Purchase Acrobat Pro for teachers and students: latest version.

Good morning:
Possess an original DVD of Acrobat Pro 9 and would like to acquire the latest version for teachers and students.
Thanks for the help!

Student and Teacher Edition links:
Apply for student/teacher discount
http://www.adobe.com/go/edu_verify_ecomm_us
You can download the trial version of the product and use it for 30 days until you resolve your student status.
For details regarding the student/teacher provisions you can refer to the following information page:
http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main_submit_poe
Another good resource for getting information is the student and teacher edition information forum:
http://forums.adobe.com/community/download_install_setup/student_and_teacher_edition_infor mation_?view=discussions
Here are some links regarding student discounts from Adobe:
http://www.adobe.com/education/students.edu.html?showEduReq=yes
http://www.adobe.com/education/student-eligibility-guide.edu.html
http://www.adobe.com/education/students/how-to-buy-eligibility.edu.html

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena

I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!

Gabbimai please try downloading utilizing a different web browser. If you continue to face difficulties with the download process then I would recommend reviewing Find a download link on Adobe.com.

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support.

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support. I've eliminated previous versions of the application because they were US-based versions and I'm now living in Australia. I checked Flash and it seems to be installed correctly. what am I doing wrong?

Hi Laura ,
Could you please elaborate about the issue and also about the error message?
What does it say except contacting the support?
Is it something to do with Licensing and Activation of Acrobat DC?
Also please update us from where are you trying to download Acrobat DC?
I would recommend you to follow these links download Acrobat DC and see if you still face any challenges .
If you want to opt for perpetual ,follow this link .
Download Acrobat products | Standard, Pro | DC, XI, X
And if you wish to subscribe for Acrobat DC .Kindly refer this link .
Download Acrobat DC (Continuous) | Enterprise or VIP
Regards
Sukrit Dhingra

I purchased an annual subscription to Acrobat Pro XI and installed two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that

I purchased an annual subscription to Acrobat Pro XI and installed on my Mac two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that won't open. SOS!

Hi Margot ,
You can click on accept or buy ,which ever option you see on that dialog box.It will prompt you to type in your Adobe Credentials.You can license it by doing the same.
If it still doesn't work ,follow these steps and see how it goes .
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and try to activate and check.
Regards
Sukrit Dhingra

Purchased acrobat pro but keeps defaulting to adobe reader

Purchased Acrobat Pro but keeps defaulting to Adobe Reader

First things first, let's get Acrobat running. When you get the "trial expired" notice, it's because Acrobat doesn't know you have a subscription. To tell it, you have to sign in to tell it you have a license.

Purchased acrobat pro but won't open

Purchased acrobat pro but won't open when I sign in

Hi Coloredge,
What operating system are you on, and what happens when you try to open Acrobat? Do you receive any sort of error message? Did you run into any trouble when you downloaded and installed Acrobat?
I look forward to hearing back from you so that we can get to the bottom of this.
Best,
Sara

I purchased Acrobat pro but am asked to log in each time to use it. when i try to log in it runs out of time and says its an internet error which I know its not

I purchased Acrobat pro but am asked to log in each time to use it. when i try to log in it runs out of time and says its an internet error which I know its not

Sign in, activation, or connection errors | CS5.5 and later

I purchased Acrobat Pro in December of 2014 and installed it on my computer. That computer crashed recently and I need to intall it on my new computer. Can someone please tell me the process to do this. Thanking you in advance.

I purchased Acrobat Pro in December of 2014 and installed it on my computer. That computer crashed recently and I need to intall it on my new computer. Can someone please tell me the process to do this? Thanking you in advance for your help. Tony

Install it just as you did before. You should have backed up the download to a CD or backup HD and have the S/N archived with the backup. If you did not backup (please do in the future), you can download from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html unless it was an upgrade (I don't think you can use these files for upgrades).

I just purchased Acrobat Pro XI i downloaded the installation file from a different computer because mnes has no internet i click to setup/ install ot says "Acrovat instiller encountered an unexpected failure. please try again. if continues contact dobe

I just purchased Acrobat Pro XI i downloaded the installation file from a different computer because mnes has no internet i click to setup/ install ot says "Acrovat instiller encountered an unexpected failure. please try again. if continues contact dobe support. " how can i install ot to my computer whats going on??

I just purchased Acrobat Pro XI i downloaded the installation file from a different computer because mnes has no internet i click to setup/ install ot says "Acrovat instiller encountered an unexpected failure. please try again. if continues contact dobe support. " how can i install ot to my computer whats going on??

If I purchase Acrobat Pro, can I use it on all my devices

If I purchase Acrobat Pro, can I use it on all my devices?

Hi ,
You can install your subscription software on up to two computers. See the license agreement for the product you want to subscribe to for more information.
Regards
Sukrit Dhingra

I purchased Acrobat Plus for 1 year, it is saying that I need a serial number. My invoice shows no serial number

I purchased Acrobat Pro and cannot open the program. It says that my subscription has expired. What can I do.

You don't have a serial number with a subscription. You have to sign in instead. Once you are signed in, it will be able to check what subscriptions are active.

I need to scan wirelessly from a MAC (OS 1.7 or higher) through Adobe Acrobat Pro X (or higher). Have discovered that all in one printers say they are MAC compatible but will only scan when connected with a USB cable. Would prefer a laser, color, all in

I need to scan wirelessly from a MAC (OS 1.7 or higher) through Adobe Acrobat Pro X (or higher). Have discovered that all in one printers say they are MAC compatible but will only scan when connected with a USB cable. Would prefer a laser, color, all in one. Does anyone have printer suggestions that you know will scan wirelessly?

Great information.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

When I OCR two versions of the same document and then compare th documents in Acrobat Pro XI, I usually get the message that there are no changes to mark. However, I know there a quite a few number of changes. I raised this question more than a year ago

When I OCR two versions of the same document and then compare the documents in Acrobat Pro XI, I usually get the message that there are no changes to mark. However, I know there a quite a few number of changes. I raised this question more than a year ago, and the response I received had to do with the quality of the OCR and the scans of the documents. However, if I use Acrobat Pro XI to save the same documents in Word and then run a comparison in Word all of the changes are marked. When a PDF is saved as a Word document in Acrobat Pro XI, is a different OCR module being used than the one used in Acrobat Pro XI for text recognition?

OCR is only for recoginition of the image / picture of text provided by an scanner.
Content typed into a Word file which is converted to a PDF is (in Word and in PDF) *not* an image or picture of text - it is the digital text. So, no OCR involved.
When the "digital" (renderable) text of a PDF's page content is exported to Word no OCR is involved.
When a PDF's content is from the image output of a scanner and this is a picture of text then OCR comes into play.
If this content is exported to Word before doing OCR then it is the image that is exported to the Word file.
Once OCR is performed it is the OCR output that is exported.
OCR output is (always will be) impacted by "the quality of the OCR and the scans of the documents".
Regardless "Compare" is based on a Word file output to PDF1 then edits to the Word file followed by an output to PDF2. You use Acrobat Pro to do a compare of PDF1 & PDF2.
Paper 1 scanned to image 1 to image 1 in PDF1 that gets OCR 1 and
Paper 2 scanned to image 2 to image 2 in PDF2 that gets OCR 2
being processed with Acrobat Pro's Compare can certainly be done.
But - well you've described what can be observed.
Be well...

Registered (purchased) Acrobat Pro claims it's a test version that has expired

Similar Messages

Maybe you are looking for