Reinstalled iOS 8,1.1 on grandsons iPhone 5s now wants activation gave not got one bought from new, feel as if it's my fault what can I do help please.

HHi, My grandson was having a problem with his iPhone 5s so I said I will sort it, being a clever dick I wiped it and installed iOS 8.1.1 but now it asks for activation that I used with Apple id, I put in Apple id and password that was used but it says you can not use that email address. He bought the phone from new but can't remember any other email addresses or passwords, I feel as if it's my fault, can anybody please help me, I think iCloud was setup in case he lost the phone, but like all youngsters they can't remember anything, please help as he is so upset.
many Thanks
barry

Hello Bazzamer,
I would start with the article below to assist you with getting your grandson’s iPhone back up and running again. I will say that you will need to find out what that iCloud account is so it can be unlocked. The article will give more information as well as a link to find out what the account may be.
Find My iPhone Activation Lock
http://support.apple.com/en-is/HT201365
Regards,
-Norm G.

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