Rejection Code is Disabled After Selecting Status as "FINI"

Hello,
I have a document type "BUS2000116 - Service Process". In the status schema of this document, there are "OPEN", "INPR", "FINI" and "CANC". First, I select status "FINI" and i save the document. After this process, ERP billing is working and automatically an ERP billing document occurs and i can see it in the transaction history of Service Process document.
Then i want to reject all items. After selecting "More->Reject all items", a pop-up with rejection codes appear. I selected the one of the rejection code but after this, nothing happened on the document. The status of the document and status of the items didn't change and rejection code area in items is disable.
What do i have to do to reject all items of a service process document that has a status of "FINI"?
Thanks for all answers.

Hi Gobi,
This is more on the functional side as I have debugged the status management almost completely and in event callback function CRM_STATUS_BEFORE_REJECT_EC it is clearly stated that Reject is not allowed after Complete.
But in Help documentation it is mentioned that in CRM Service Billing in ERP functionality there is a possibility to cancel individual items and even there is a customizing step for this in ERP.
But as I said the system does not allow rejecting after completing.
Thanks though.
Emre

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  • ITunes stops working moments after selecting . Microsoft offers to find solution but no response?Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.2.2.3   Application Timestamp:     5383f31a   Fault Module Name: 

    Microsoft report gives details of problem:
    Problem Event Name:
    BEX
      Application Name:
    iTunes.exe
      Application Version:
    11.2.2.3
      Application Timestamp:
    5383f31a
      Fault Module Name:
    StackHash_0a9e
      Fault Module Version:
    0.0.0.0
      Fault Module Timestamp:
    00000000
      Exception Offset:
    00000008
      Exception Code:
    c0000005
      Exception Data:
    00000008
      OS Version:
    6.1.7601.2.1.0.768.3
      Locale ID:
    2057
      Additional Information 1:
    0a9e
      Additional Information 2:
    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:
    0a9e
      Additional Information 4:
    0a9e372d3b4ad19135b953a78882e789
    I have tried reloading the iTunes player but same thing happens after selecting it.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
    tt2

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