ITunes stops working moments after selecting . Microsoft offers to find solution but no response?Problem Event Name: BEX Application Name: iTunes.exe Application Version: 11.2.2.3 Application Timestamp: 5383f31a Fault Module Name:

Question

Microsoft report gives details of problem:
Problem Event Name:
BEX
  Application Name:
iTunes.exe
  Application Version:
11.2.2.3
  Application Timestamp:
5383f31a
  Fault Module Name:
StackHash_0a9e
  Fault Module Version:
0.0.0.0
  Fault Module Timestamp:
00000000
  Exception Offset:
00000008
  Exception Code:
c0000005
  Exception Data:
00000008
  OS Version:
6.1.7601.2.1.0.768.3
  Locale ID:
2057
  Additional Information 1:
0a9e
  Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:
0a9e
  Additional Information 4:
0a9e372d3b4ad19135b953a78882e789
I have tried reloading the iTunes player but same thing happens after selecting it.

Answer 1

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2