Relevance Engine in SAP CRM 7.0

Does SAP support or have Relevance Engine concept in SAP CRM 7.0 or any plans for SAP to build this process.
Some brief on relevance engine (taken from Lead PAC )
How does the Relevance Engine Work?
In a nutshell, at the core of the LeadPACu2122platform is online audience data. We u201Cgroupu201D people based on business demographic data such as industry, company size, job function, seniority, subscription information, business registrations and more. Each group is then associated with thousands of B2B ad categories and topics based on aggregated, non-personally identifiable behavioral information.
When you launch your campaign, the LeadPACu2122 Relevance Engine automatically identifies those groups that are most likely to find your ad relevant, based on responses to previous, similar campaigns.
The Relevance Engine includes a vast library of topics, grouped into categories. This topic-level grouping allows the Relevance Engine to tap into behavior across similar topics. The library is constantly expanding as more and more topics are added and associated with one another. This real-time, adaptive prioritization ensures that, at all times, your ads are reaching the most relevant people.
Relevance Scoring
For each campaign, the Relevance Engine identifies which groups are included in the list. For each group, it calculates a score based on that groupu2019s aggregated responses to the same or similar topics. Past behavioral responses are weighted according to a series of rules.
For example:
u2022 Different responses, such as opens, clicks and unsubscribes, are weighted differently
u2022 A recent click for the same topic has a heavier weight than a click that happened six months ago.
u2022 A click for the same topic has a heavier weight than a click for a related topic.
As each group is scored, they are ranked in decreasing order of relevance. Groups that fall below a certain scoring
threshold are omitted from the campaign. The groups that will find the ads most relevant are selected to receive
the campaign, and scores and rankings are recalculated real-time as those people respond to the ad.

Hello chetan,
I just have the same question.... Is there a too or functionality in CRM 7.0 that covers a Lead scoring?
What was your result? What was your solution?
Thanks,
Martin

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Hello all
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My questions are as following:-
1. Is it possible to download all VC related data into CRM from R/3 including pricing? I understand that for different VC object, I will have to use different CRM objects but is it possible? If the data transfer is possible, is it typically done by a middleware resource?
2. I would also like to confirm that by creating a run time version and Kbase is required to enable the download to CRM.
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Best regards
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Hi Anne,
Hope you have done the following settings -
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You have created a product model (SAP CRM), or replicated a knowledge base with the configuration master data from SAP ERP to SAP CRM
These are mentioned in the below link -
Product Configuration with the Configuration Engine in SAP CRM - SAP Library
Hope this will be useful.
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SAP CRM ISA for B2B B2C How I can set customize error page in SAP J2EE 6.40

Hi,
I am trying to change default error mesaage which is comming from SAP J2EE engine in SAP CRM ISA B2B and B2C application.
I want to set different customize error(400, 401,403,500 etc..) pages designed in HTML in B2B and B2C of SAP CRM ISA application.
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You tried to delete a BP address. This BP is still being used somewhere in the system, meaning that you are not permitted to delete this address.
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Error message. The BP address is not deleted.
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Note
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We have tried several scenarios and have not found a consistent result. For example, we can create Activities in CRM, Quotes and Orders in ECC, using the Contact, and then when we remove the relationship it all works as we expected and removes the relationship in CRM and deletes them in ECC. However, for another Contact this does not work. It does not seem to matter if the person is the "main contact" in ECC or not, whether we have flagged them as the Main Contact in CRM or not, whether they have lots of transactions or none. The only thing that does seem to be consistant is where they were created and the relationship defined. It seems if they were created in ECC it does not work, but if they were created in CRM it does work.
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Bryan

Hi,
We used the questionnaires (questionnaires was displayed and worked) but we faced issues with the display in web UI (only when the questionnaires are linked to an activity/opportunity). The Admin screen for questionnaire works well).
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Question regarding Authorizations in SAP CRM 7.0

Hello,
The problem is this:
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Hello,
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1345085 SAP SRM 7.0 SP Stack 04 (09/2009):Release & Information Note
1365574 SAP SRM 7.0 SP Stack 05 (12/2009):Release & Information Note
1436687 SAP SRM 7.0 SP Stack 06 (03/2010):Release & Information Note
Kind regards,
Ricardo

Pricing in SAP CRM 7.0 Ehp1

Hi Experts,
I have some doubts in the SAP CRM 7.0 EHP1 pricing.
1.is IPC part of sap crm or any other third party tool ?
2. How to find the IPC user exit in the sap crm system.
3. ERP (R/3 version is 3.1)is the backend system and already they implemented the pricing conditionS in SD. I know we can dodwnload the pricing conditions from ERP to SD Using midldleware.after downloading the pricing condition where i have to write the code?
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Hi Venkat,
There's good blog about pricing in SAP CRM 7.0 EHP1 : /people/srini.katta3/blog/2011/04/19/faster-and-powerful-pricing-engine-delivered-with-sap-crm-70-ehp1
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Edited by: Linawati Lie on Sep 5, 2011 10:51 AM

Forwarded successfully the workitem for BO-BUS2000220(complaint) in the worklist of other user: Problem in "Sent date" not reflecting correctly in SAP CRM 7.0 Web UI

I am working with SAP CRM 7.0. We have a workflow in the system which is triggered at the creation of complaint(BO:BUS2000220) and then assign the complaint workitem
in the woklist of specified agent. I have created a report and scheduled it daily to forward the complaint into the worklist of user B from worklist of user A after 7 days
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Relevant code:
IF gw_complain-PROCESS_TYPE = 'ZCMS' AND age_complaint = 8.
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objkey          = obj_guid_key
top_level_items = ' '
SELECTION_STATUS_VARIANT       = 0001
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CALL FUNCTION 'SAP_WAPI_FORWARD_WORKITEM'
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workitem_id    = wa_worklist-wi_id
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LANGUAGE       = SY-LANGU
DO_COMMIT      = 'X'
CURRENT_USER   = wa_worklist_esc-CURRENT_USER
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RETURN_CODE    = lv_return_code
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MESSAGE_LINES = lv_mesg
* MESSAGE_STRUCT =
* USER_IDS       =
ENDIF.
Can someone help me how to change the sent date to actual forwarded date of complaint.

Hi Kavita,
There is a standard column in UWL with name 'Sent Date'. Other functionalities in UWL for example deadline monitoring (Due date column) are based on this sent date. This shows an employee what was the date workitem was created (sent date) and when it will get escalated (due date). Displaying forwarding date in Sent date will not give clear picture to employee as the deadline will be calculated based on sent date only not based on forwarding date. this was just an example.
even though if your client is insisting, i dont think it can be done without any enhancement in UWL web dynpro com sort of thing. you can check with your portal consultant too.
Regards,
Ibrahim

Automatic creation of Service Arrangements in SAP CRM 2007

Dear all
we're using SAP CRM Resource Planning with HCM integration, so get the Employee Master and requried Availability Info Types replicated from HCM via ALE.
Unfortunately, between the creation of an Employee and the Time Distribution, a Service Arrangement must be created manually. As both the HCM-side steps are executed automatically as background job, we are trying to find a way to also create Service Arrangements automatically. We do not need to maintain any data other than ID and Name for the Service Arrangement in the first place.
Can you point me to a way to do this - eventually a function module that would be available for this purpose?
Many thanks in advance!
Christian

Hi Christian,
You need to do customization settings for automatic creation of Service Assignments. And for the same you need to do all these settings according to the SAP Help Document.
You can have a look at the flow of the Service Assignment from the link below
http://help.sap.com/saphelp_crm40/helpdata/en/c6/c14769c3fc814fbe3e5df8edcba791/frameset.htm
You need to do the customizations from the sap help document. You can have a look from this link:
http://help.sap.com/saphelp_crm40/helpdata/en/c6/c14769c3fc814fbe3e5df8edcba791/frameset.htm
Technical Information : As Assignment functionality is based on WFM Core, there are some BadI's exposed. You can implement them to achieve your functionality.
Badi : CRM_SRV_SDL
Implementation                                                     Purpose
CRM_SRV_SDL_WFM                                         R/3 connection to the WFM Core
CRM_SRV_SDL_RFC                                          TCP/IP connection to the SAP Business Connector when using the external   Scheduling Engine of a third party vendor.
In our development scenario, we have used the BadI's CRM_SRV_SDL to achieve the functionality.
Hope this helps.
Thanks,
Samantak.
Edited by: Samantak Chatterjee on Sep 11, 2009 9:43 AM

How can we create Versions for Products in SAP CRM

Hi All,
We want use Product Versions in our CRM IC Webclient. We want to be able to select a product and then have a list of versions to pick from. Can anyone tell me if they have configured Versions for Products in their SAP CRM system. If yes, then how did you go about it.
Thanks,
Ramesh Nallabelli

Hi Arup and Shanthala,
Thanks for the prompt responses. Appreciate your help. We want to create Product versions like this: Product: Windows OS Version: 95, 98, XP, Vista, 7, etc.
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How to find what type of middleware product we are using in SAP CRM ?

Hello All,
Ca anyone help me in getting the information for the following :
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Hi Sreedhar,
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maybe this link would help then:
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How to generate Billing Request Items in SAP CRM

Hi Folks,
We have requirements to create BRIs for Service contracts. Each BRI will create a Debit Memo Request in SAP ECC.
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You have defined CRM controlling objects to which costs and revenue generated by external billing can be automatically assigned. You do this in Customizing, by choosingIntegration with Other SAP Components Customer Relationship Management Settings for Service Processing Controlling Integration
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When i release the Contract items, I dont see any BRI created. I am not sure where should i check, if BRIs are created.
I have following questions:
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2- How to generate BRI.
3- Can i debug the process of BRI creation? Is there any FM which gets called or BADI?
4. what am i missing in above config.
Any help, material will be helpful.
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Shastri.

Hi Naresh,
You need to use Billing Plans for Service Contracts Scenario to create BRI items.
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Hope this helps.
Regards,
Siraj

Need some help in SAP CRM ISA.

hi ,
I am very new to the SAP CRM ISA environment .So please suggest me some documents ,books name etc.
To develope ISA applications what java skills we should have.
Please help me ...
Thanks in advance to all of you..
With regards
shanto aloor

Hello Shanto,
You need a couple of months of time to attend the following courses and couple of more years for really working in few projects to understand Well that is for people like me.
CR010 - CRM Basics,
CR100 - CRM Overview,
CR300 - CRM Sales,
CR800 - E-Commerce with CRM and
CR850 - E-Commerce with R/3
Okay, for the programming skills, you need very good Java / Web Application development experience. The application (ISA) is a simple Java based Web application (not a J2EE application) built on Struts framework. So, a good knowledge / experience of Struts is a big plus.
The [E-Commerce Enhancement / modification guide|https://websmp210.sap-ag.de/sapdownload/011000358700000469462006E/] is THE reference for ISA enhancements. I can not emphasize more on this. Every page, sentence is a must read in this document. This next document has [Examples and Tutorials |http://service.sap.com/sapdownload/011000358700006120622006E/]that go with the first document.
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You must also know the Java development process in the NetWeaver (NW). You need to know the concepts of NW Development Infrastructure (NWDI). The enhancement guide has some information relevant to ISA development.
If you really go through the enhancement guide thoroughly, you will know what more you should know!
Easwar Ram
http://www.parxlns.com

Difference between SAP CRM Security and SAP ECC 6.0 security

Hi
I have extensively worked on SAP ECC security but haven't have chance to work on CRM Security.
Can anyone please let me know the difference between CRM security compared to ECC security.
Thanks...

I am sorry to say, but instead of giving the guy a decent answer you are starting a fight or discussion about stupid forum points...
really sad.....
The big difference between SAP ECC and SAP CRM Security (up to release 5.0) was the following:
1) For sure there are very different transaction codes in SAP CRM as compared to SAP ECC in the first place
2) If you are familiar with R/3 or ECC authorizations; then you know that already on transaction code level, the 'allowed activity' is controlled on tcode level , whereas in SAP CRM , in most cases the 'allowed activity is not controlled by the Transaction code, but on authorization object level....
E.g. transaction code BP allows you to create/change/display any type of Business Partner (e.g; sold-to/ship-to/contact person/employee/customer) which is based on the business partner ROLE concept.... anyway...you can control the allowed activity based on different authorization objects.....
another example is business transaction processing...which can be launched by:
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> CRMD_BUS200115 for Sales processes
Again...allowed activity is not controlled by the tcode, but on authorization object level...
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However, they also introduced the BUSINESS ROLE Concept (e.g; SALESPRO/MARKETINGPRO/...) which defines actually the functionalities, navigation bar, screen configuration, logical links you can use/see within the new WEBclient UI.
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STANDARD authorization setup in the new WEBUI client is therefore controlled by both backend authorizations (not UIU component related) and the UIU_COMP (restricting access to workcenters/logical links/...)
4) Additionally SAP also provides a concept called ACE (which stand for ACCES CONTROL ENGINE)....
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You should now that ACE is actually implemented on top of your 'normal' sap crm security setup....
cheers
Davy Pelssers

ABAP webservices using XIF adapter in SAP CRM?

Hi,
We are going to invoke SAP CRM objects web services via SOAP. Do I need a J2EE engine? Can't I do it with ABAP engine? Without J2EE engine is it difficult to figure out the details of WSDLs to use? If so how..
Thanks,
Vijay
Edited by: Vijay Mudivedu on May 29, 2008 3:33 PM
Edited by: Vijay Mudivedu on May 29, 2008 3:57 PM

yes you need J2EE engine
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Date determination in sap crm 7.0

Hi experts,
Date determination in sap crm 7.0 .
Please explsin the concepts.
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Thanks in advance
Prajith P

Hi Prajith,
Date profile can be assigned in Transaction type or Item Category.Depending upon type of dates required you can configure dates specific to meet customer business requirements.
Path: SAP Customizing Implementation Guide>Customer Relationship Management>Basic Functions>Date Management>
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Steps are as:
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Regards,
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