Forwarded successfully the workitem for BO-BUS2000220(complaint) in the worklist of other user: Problem in "Sent date" not reflecting correctly in SAP CRM 7.0 Web UI

Question

I am working with SAP CRM 7.0. We have a workflow in the system which is triggered at the creation of complaint(BO:BUS2000220) and then assign the complaint workitem
in the woklist of specified agent. I have created a report and scheduled it daily to forward the complaint into the worklist of user B from worklist of user A after 7 days
from creation date of complaint. But the problem is that the forwarded complaint is showing in the worklist of user B with sent date(the creation date of complaint, not the
forwarded date).
Relevant code:
IF gw_complain-PROCESS_TYPE = 'ZCMS' AND age_complaint = 8.
          CALL FUNCTION 'SAP_WAPI_WORKITEMS_TO_OBJECT'
           EXPORTING
objtype         = 'BUS2000120'
objkey          = obj_guid_key
top_level_items = ' '
SELECTION_STATUS_VARIANT       = 0001
           IMPORTING
return_code     = return_code
           TABLES
worklist        = it_worklist[].
READ TABLE it_worklist INTO wa_worklist WITH KEY wi_type = 'W'.
CALL FUNCTION 'SAP_WAPI_FORWARD_WORKITEM'
            EXPORTING
workitem_id    = wa_worklist-wi_id
              USER_ID        = wa_worklist_esc-ESC_USER
LANGUAGE       = SY-LANGU
DO_COMMIT      = 'X'
CURRENT_USER   = wa_worklist_esc-CURRENT_USER
            IMPORTING
RETURN_CODE    = lv_return_code
            TABLES
MESSAGE_LINES  = lv_mesg
* MESSAGE_STRUCT =
* USER_IDS       =
ENDIF.
Can someone help me how to change the sent date to actual forwarded date of complaint.

Answer 1

Hi Kavita,
There is a standard column in UWL with name 'Sent Date'. Other functionalities in UWL for example deadline monitoring (Due date column) are based on this sent date. This shows an employee what was the date workitem was created (sent date) and when it will get escalated (due date). Displaying forwarding date in Sent date will not give clear picture to employee as the deadline will be calculated based on sent date only not based on forwarding date. this was just an example.
even though if your client is insisting, i dont think it can be done without any enhancement in UWL web dynpro com sort of thing. you can check with your portal consultant too.
Regards,
Ibrahim