Remedy Connector namespace issue

Question

Priority of Inquiry (H/M/L): H
SR (number + severity):6457438.993+2
Product (component + version):1370+10.2.0.3.0
OS (vendor + version):46/Linux x86+2.6.9-22.ELs
Type of Assistance (Technical/Escalation/Corroboration):Technical
Details: [Well-formed details of the customer problem/inquiry; reproducible test cases; uploads of trace/log files; troubleshooting details, etc.]
Problem statement: Customer getting SOAP message error for namespace while trying to generate a ticket through remedy connector.Email notification for the same UDM is working fine but for remedy connector it throws the following errors:
2007-09-24 18:43:37,375 [DeliveryThread-JAVA1] ERROR common.intg delegateRequest.66 - [SOAPException: faultCode=SOAP-ENV:Client; msg=Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.; targetException=java.lang.IllegalArgumentException: Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.]

Answer 1

Following is the description of the process
Customer has used Remedy_DefaultCategory_LowPriority.xsl and created notification rule for the same.
Now whenever an alert is generated by our UDM, in the ?Alert_History? no details are displayed and in OMS_HOME/sysman/log/emoms.log file following error message is displayed
2007-09-24 18:43:37,375 [DeliveryThread-JAVA1] ERROR common.intg delegateRequest.66 - [SOAPException: faultCode=SOAP-ENV:Client; msg=Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.; targetException=java.lang.IllegalArgumentException: Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.]
Any help provided would be appreciated and would be helpful in proceeding with the mentioned issue.