Remote Desktop Connection Issue

Hello,
We have an issue where our reception computer has 4 RDP connections set up to access 4 other desktops in the office. The connections seem to lose some sort of connection settings periodically as when we try to launch the connections they fail. They
come up with the error of the three reasons you may not be able to connect. We have gone in and tried to connect by ip but that did not work either. We have been able to get it back and working if we rebind the computers to the domain but it seems to only
work for a short time before we have to do this again. Now another interesting thing is that we can go to one of the other desktops and connect from it to the reception computer but it for some reason will not work the other way around. We have tried configuring
the windows firewall as well as the eset firewall that is used for out Anti Virus software but nothing there seems to work. The rebinding is a temp fix but would like to try and find a permanent fix. We can remote in to some other desktops on the same network
as well from the reception computer but for some reason it has issues with these 4 computers. We also have set up all the permissions to allow access . We do not want to use a third party remote software to do this we would like to use the software that has
been provided through the operating system.
Thanks,
Zach Hartman

Hello,
We started by computer name and then tried IP address. The computers in the office have all been assigned Static IPs and it still happens. This issue does not happen at a specific time or interval and just happens when
it feels like it. It could work for a day and then stop or it could work for a month and stop. We have found that rebinding to the domain somehow temporarily resolves the issue. I looked into any group policies that could be causing an issue but we have not
of the group policies that affect RDP configured so that can pretty much be ruled out. The error We receive is as followed: "Remote
desktop can't connect to the remote computer for one of these reasons:
1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network
Make sure the remote computer is turned on and connected to the network,
and that remote access is enabled."
Like I said rebinding to the domain temporarily resolves it but would be nice to find a permanent solution.
Thanks in Advanced for any help
Zach

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Another Windows 8.1 Remote Desktop Connection Issue

I want to connect to my PC running Windows 8.1 from my tablet running 8.1. I have allowed RDC in the windows firewall. I open RDC on my tablet and enter my PC computer name, KENSPC, into the Computer field and get "Remote Desktop can't connect to the
remote computer for one of these reasons:
1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network.
I get the same message when I use the IP address for the PC.
My PC is wired to my router and my tablet is wireless and both use my Microsoft account for credentials. I can ping the PC from the tablet, so I know the tablet can see the PC and I can open files on the PC from the tablet. I have "Allow
Remote Assistance connections to this computer" turned on. And I have, in fact, had HP help via remote assistance. But nothing I do seems to work. The steps as specified in the Helps do not work. Any help would be appreciated.
kenfrantz at outlook dot com

Hi,
According to your description,we need to know the detail edition of your remote PC.
You can use a PC running any edition of Windows XP, Windows Vista, and Windows 7, or a PC running Windows 8, Windows RT, Windows 8.1, or Windows RT 8.1 to initiate a connection.
But the remote PC must be running one of these Windows operating systems:
Windows 8.1 Pro ,Windows 8.1 Enterprise ,Windows 8 Enterprise ,Windows 8 Pro ,Windows 7 Professional ,Windows 7 Enterprise ,Windows 7 Ultimate ,Windows Vista Business ,Windows Vista Ultimate ,Windows Vista Enterprise ,Windows XP Professional.
Also, I would like to share the following article with you:
http://windows.microsoft.com/en-us/windows/remote-desktop-connection-faq#1TC=windows-8
http://www.microsoft.com/en-us/windows/enterprise/products-and-technologies/windows-8-1/compare/default.aspx
Hope this helps.
Regards,
Kelvin Xu
TechNet Community Support

Remote desktop connection issue with an RDP client while connecting to some of windows 2008 and 2003 operating system flavors and not receiving SDin value choice 26 from DomainMCSPDU

Hi Team
We have our RDP client and i came across with one issue "Expected data got 3" with this client.
This issue is getting while connecting some of below operating system flavors.
Microsoft Windows 2008 Enterprise edition
Microsoft Windows 2008 Standard edition
Microsoft Windows 2003 servers
When we are trying to get RDP to those servers with our client, getting "Expected data got 3" error. One more main thing here is the specified error is not getting for all the servers of same operating system in above list.
Able to get the RDP console for those servers using mstsc client.
When i read the [MS-RDPBCGR] specification, i found the below points
mcsSDin (variable): Variable-length PER-encoded MCS Domain PDU (DomainMCSPDU) which encapsulates an MCS Send Data Indication structure (SDin, choice 26 from DomainMCSPDU), as specified in [T125] section 11.33 (the ASN.1 structure definitions
are given in [T125] section 7, parts 7 and 10). The userData field of the MCS Send Data Indication contains a Security Header and a Valid Client License Data (section 2.2.1.12.1) structure.
In my code i am not getting SDin value as 26. Is it the problem with Remote desktop Licensing in RDP servers as specified in the specification like "The userData field of the MCS Send Data Indication contains a Security Header and a Valid
Client License Data (section 2.2.1.12.1) structure."
Could you please explain me is this issue is happening due to Licence configuration in RDP server and please provide support with server side configuration if any because our code works for other servers ?
Thanks & Regards,
Pavan G.

Hello Pavan -
Thanks for contacting Microsoft Support. I'm researching this for you and request you to please send me mail at dochelp @ Microsoft dot com so that I can share tools and techniques to collect some traces and analyze.
Thanks.
Tarun Chopra | Escalation Engineer | Open Specifications Support Team

EA6900 Remote desktop connect issues

I just did a computer upgrade now running window 7 and just connected the EA6900 wireless router for the shop. I am now having problems connecting from the home computer. A novice at this but I do try and do my own research. I have been unable to find anything that address my issue. And now not even sure it may be the router that is the issue. I did have the remote desktop hooked up before all the new equipment.
Any guidance would be appreciated.

As long as their not the home additions then that should fine (pro or better).
It's best to go into DHCP settings and reserve an ip address for the host system. Then you can connect with remote desktop using the ip address to remove any chance of DNS or computer name issues.
Remember to Restart the computer you reserved an address for so it gets the address you
Specified.
Please remember to Kudo those that help you.
Linksys
Communities Technical Support

Remote desktop connection issue with an RDP client while connecting some 2008 servers and getting "unimplemented type in main loop"

Hi
For the working RDP server console we are getting the below PDU types only.
// PDU Types
RDP_PDU_DEMAND_ACTIVE = 1
RDP_PDU_CONFIRM_ACTIVE = 3
RDP_PDU_DEACTIVATE = 6
RDP_PDU_DATA = 7
Null PDU type = 0
Where as for some windows 2003 servers getting "unimplemented type in main loop 13" instead of above mentioned PDU types.
Could you please provide when we get this other PDU types ?
Thanks & Regards,
Pavan G

Hello Pavan -
I'll help you with this inquiry. By setting minencryptionlevel = 0 on server, are you able to get server->client unencrypted PDUs in network trace ? If yes, please send me the same by dropping a mail to dochelp @ Microsoft dot com.
Thanks.
Tarun Chopra | Escalation Engineer | Open Specifications Support Team

Remote Desktop Connection and printing issues

Hi,
I am using Windows 7 on my desktop and also connected to Windows Server 2008 R2 to run applications in Windows Server. However, I noted there is problem with the printer issues. Sometimes, when I tried to print some documents using applications
in Windows Server with my local printer in my room connected to desktop, it won't work.
Moreover, I need to go to Windows Server, Component Service to restart printer spooler so it will work again. This is a pain.
I also noticed there is about 30 seconds wait to process any document to print.
Unlike if I print documents directly from my local desktop computer running Windows 7 and connected to local printer, it only takes seconds to print.
My desktop is connected to Windows Server 2008 via local area network. I should not expect such a significant delay in printing.
I also wonder why printer spooler needs to be restarted when printer is not working.
Can anyone advise me about this? Can Microsoft looks into this problem and release updates to fix the bug to improve the system?
Thanks
Regards,
Clement

Hi,
Please check if you turn on this settings:
You need to set this up just before you connect. The setting will be saved so that you won't need to change it the next time you connect.
1. Open Remote Desktop Connection by clicking the Start button, clicking
All Programs, clicking Accessories, and then clicking
Remote Desktop Connection.
2.Click Options, and then click the Local Resources
tab.
3.Under Local devices and resources, select the Printers check box.
4.Click Connect to start the session.
Make sure that you select your printer in the Print dialog box each time you print.
Karen Hu
TechNet Community Support

Remote Desktop Connection certification issue with Win Server 2008 R2

When connecting to Windows 2008 server R2, from Windows 7, Vista and Mac OS 10.6.7 via Remote Desktop Connection, i am getting a 'Server Name on the Certificate is Incorrect' error.
if i click connect, i can still connect to the machine, due to a 3rd party managing the server, this doesn't look very professional on my part...
The server is a standalone machine and is not currently on a domain. RDC is only used for management purposes.

Hi,
This certificate error is normal, because your client do not trust the certificate which is installed on the terminal server. To avoid this issue,
you can export the certificate and import this certificate into the client side (computer account).
Thanks.

Remote Desktop Connection to Windows 8 PC from other computers crashing

Hi all.
Was hoping someone would be able to help me with an issue I'm having.
I'm trying to get a LAN remote desktop connection established to my Windows 8 laptop. It's an HP ENVY 17t-2100 CTO 3D Edition Notebook PC. Note that I'm running Windows 8 Pro only - not 8.1 as HP haven't released 8.1 graphics drivers for this laptop and probably
never will. The computer has a single user profile that has full administrator rights.
I have followed numerous web tutorials on how to turn on Remote Desktop. I've gone into Advanced System Settings > System Properties > Remote > checked "Allow Remote connections to this computer". All seems ok to me.
The problem comes when I try to establish a connection. When the connection is made, it almost instantaneously crashes the session on the computer or device trying to connect. The RDP client on my Windows 7 laptop, Mac OSX or Mac running Windows 8.1 Pro just
crashes, while the RDP iPhone or iPad app simply flickers for a few seconds then goes back to the main screen. Meanwhile, the HP ENVY loads the lock screen and displays a message saying XXX device is connected remotely and it won't let me log back in to kill
the connection or do anything. I have to restart the computer from then to be able to use it again.
I'm convinced there's not a problem with my local network as the HP ENVY can RDP into the Windows 7 laptop or Mac running Windows 8.1 without any problems. All computers are connected via Ethernet to a Linksys/Cisco wireless ADSL modem router which supports
Gigabit. The iPhone and iPad of course connect to the wifi network from the Cisco/Linksys modem router
I've also had a brief look at the RDP local connection logs. From what I can make out, they confirm that a user has successfully logged in, but they don't provide a crash log or a log of the user ever disconnecting, probably because I have to restart the computer
to continue using it. Dead end there, it seems.
The HP ENVY is connected to 3 external HP LED monitors. I've disconnected them and tried all devices with no luck. I've also played round with the RDP client settings to not mount drives or printers and the HP ENVY has no printers connected anyway, though I've
done all I can to remove any printer drivers as I've read elsewhere that they are what could cause the problem, but I've had no luck.
If anyone can suggest anything more that I can try, I would be unbelievably grateful! I'm more than happy to provide screenshots or videos of what happens when I try connecting. I'm not sure what you experts would find immediately helpful so just ask away if
you think I can provide anything.
Thanks in advance!
rugbyreff

The first thing that I would try is to uncheck all of the boxes for local resources on computer running the RDP client. It is possible that a device, such as a printer or other redirected device, is causing the crash. You can also look under Event Viewer
in the event logs of both systems and see if anything unusual appears when you attempt the remote connection.
Brandon
Windows Outreach Team- IT Pro
The Springboard Series on TechNet
Hi Brandon
Many thanks for your suggestions. There's nothing in the logs that I could find, like I said in the original post. I've also tried connecting with bare minimum settings on all devices (FYI the iPad and iPhone version don't support the use of printers) and
this still hasn't helped.
If you have any other ideas I'd be very glad to hear them!
rrugbyreff
"If it's worth doing, it's worth overdoing" -- MythBusters

HP LaserJet Pro MFP M127fn and Remote Desktop Connection

So, my pc operates on Win7-64bit. I use Remote Desktop Connection to log in to the company server, running on MS Server 2008. I purchased the HP MFP M127fn today after confirming that it is compatible with both OS listed above. I successfully installed it directly to the server via usb cord - to make sure the correct drivers downloaded to the server. I was able to test-print and print from an app while physically connected to the server. I then disconnected the printer from the server and successfully connected it to my local pc. I can test-print and print from an app on my desktop. When connect to the server via RDC, it recognizes the MFP M127fn as my default printer, and sends a print job to my local pc. I can see the job in the server print queue, I can see the print job in queue on my desktop....it spools, then says it prints, however no actual print job ever materializes.
If I select to print to the MFP M127fn fax from the server, it will open the fax window on my desktop, allow me to enter a phone number, and will dial out and send the fax. So, that driver is functioning properly.
So, my question is this: If the printer and fax claim to be successfully installed, why do I not get the print job that is sent via the server and appears in my local print queue? I get no error, either on the server side or the local desktop. They both truly think the job has printed.....but no paper ever comes out.
Our company has used several other HP printers over the years with this same set-up and have never had a problem until now. The last one was also an HP MFP - the CM1312. So, I am now completely stumped by this. I called HP support and was routed through 4 different areas before I was told that no one had a clue what the problem might be. I then called the Easy-Tech desk at Staples, where I bought the printer, and was told that it was most-likely a hardware issue and I should return the printer to swap it out for another one. If nothing would print at all, I would agree it's hardware. But, as I can print locally, I'm more-inclined to think it's driver-related......any suggestions?

Hi,
The M127fn uses the PCLmS printing language which is a lightweight printing language, a such is not supported for RDP printing.
As a reference you may find the following socument about Citrix, Terminal Services and RDP Printing, as you may find listed the M127 is not supported for a such:
http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc
That is clearly not an harware issue, however I suggest returning the printer and replacing it with a different model which better feet such a task.
The M225dn as an example uses a PCL 6 print driver and should provide a better feet for RDP printing using HP UPD.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Remote desktop connection not working in windows 7 Pro x64 bit sp1 3389 port not working

i have still facing same problem in last two week in my system RDC not working . i have installed in my system windows 7 x64 bit Pro sp1 then i check 3389 port working or not in my system use the command netstat -a -o command in
command prompt but this is my bad luck its not woking in my machine after i have decide to change RDC listening port via registry i have change it 3389 to 3391 after restart my system, and
after again testing using same command but no any change again rdc not listening . After i have search this issue on search engine google bing and microsoft , i have found more solutions but i have try one
uninstalled two microsoft updates first is kb KB2621440 second is KB2667402 and after again restart my system and again installed KB 2667402 But not change i have already enabled Remote Desktop connection in windows 7 and select the option
any version computer running , i have try three and four time enable disable remote desktop connection in my machine . but not change i have all windows firewall disable and uninstalled anti virus they intalled in my machine , and using the Mcafee
stinger tools to scan my machine to remove virus but stinger is not found any thread in system. ihave already run this command in my system sfc /scannow Please Can you help me to fix this issue.

Hi,
When you try to start the Remote Destop Connection, what errors it showed out?
Could the other PCs connect this PC with the RDC?
So you have read this blog?
RDP connections might fail due to a problem with KB2621440 - MS12-020
Did you reinstalled the KB2621440?
Besides, did you follow this guide to enable the RDC connection?
Connect to another computer using Remote Desktop Connection
And also this guide?
Why can’t I connect using Remote Desktop Connection?
Please take a check with those settings again.
Best regards
Michael Shao
TechNet Community Support

Server 2012 RTM Remote Desktop Connection Broker Role Won't Install

Hey guys,
I have been searching for and trying fixes for this for 3 days, and I've gotten no where. Thanks in advance for trying to help me out.
Here's the situation:
I have a brand new installation of the Windows Server 2012 Datacenter 64-Bit RTM from MSDN. This is my one and only server (just my personal one for home), so I'm using this single server to run all of the services that I need. After a fresh
installation, I added the AD and DNS roles and promoted the server to the PDC. Then I go to add the Remote Desktop Virtualization Services (the VM virtualization role). The installation fails, but I can't find any explanation as to why.
I've wiped out the OS and reinstalled from scratch at leat 15 times, trying various combinations, fixes, approaches, etc. including powershell, Remote Desktop Services Deployment, standard role-based deployment, etc.
Using the role-based deployment, I can get every 'Remote Desktop Services' component to install except the Remote Desktop Connection Broker. I've tried enabling RDMSUI_TRACING, but didn't get any information at all as to why it's failing. I also
cannot find RDMSDeploymentUI.txt log.
I've also tried to deploy this using Powershell using this command:
New-SessionDeployment [-ConnectionBroker] <string> [-WebAccessServer] <string> [-SessionHost] <string>
That particular item does provide some error messages, but they seem to complain about the Session Host not being able to install due to not being able to find the connection string key in the registry for the Windows Internal Database. However, I can
get the session host and every other component to install using role-based deployment, except the Connection Broker.
I've run an SFC scan, which found no issues. I've also tried applying the one update available in Microsoft Update, and tried it without applying that update (reinstalling between attempts of course).
I'm completely at a loss. Has anyone encountered this before? Any suggestions would be greatly appreciated. Is there a powershell command for just installing the Connection Broker that might provide some additional error information, or any
information at all?
I would greatly appreciate any help anyone could offer. I'm willing to try anything. Thanks for taking the time to read this.
Sincerely,
Dominick

Also Found this:
1. You try to install the Remote Desktop Connection Broker (RDCB) on a server that also has the Active Directory Domain Server (domain
controller) role installed. This configuration is not supported by Microsoft. You need to install the RDCB on a server that does not have this role installed. See: Remote Desktop Services role cannot co-exist with AD DS role on Windows Server 2012 http://support.microsoft.com/kb/2799605
2. If you don’t have the Active Directory Domain Service install, this issue might be caused by the Windows internal database (WID) that
the connection broker installs and the Windows Update KB2821895. If you have KB2821895 installed, unfortunately you can not uninstall this KB. Try to install the Remote Desktop Connection Broker (RDBC) role on a server that does not have this Windows update.
Note: There is currently no official communication from Microsoft that here is an issue with RDBC and KB2821895. However, try the RDBC installation
without this KB and see what happens.
For more information, Refer below link...
http://fabrikam.wordpress.com/2013/07/15/connection-broker-installation-failedremote-desktop-deployment-issues/

Remote desktop connection manager on windows 8.1, can't connect to windows server 2012 R2, Socket closed

remote desktop connection manager on windows 8.1, can't connect to windows server 2012 R2, Socket closed each time i try to open remote connection to the server,
does remote desktop connection manager V2.2 not compatible with windows 8.1, and if so, is there are any other compatible versions
or what's the problem,
Mahmoud Sabry IT System Engineer

this issue maybe will be fix by latest version, we still waiting for it
maybe your issue can be fix using this methods
https://social.technet.microsoft.com/Forums/windowsserver/en-US/61f218a5-5ef8-49da-a035-90cdd64fc9a0/problem-with-remote-desktop-connection-manager-error-3334?forum=winserverTS
http://shawn.meunier.com/?p=1#comment-43

Remote Desktop Connection keeps disconnecting

I have BT Hub 3 (recently upgraded to Broadband Unlimited at the end of Jan 2015).
Up until recently I was able to Remote Desktop into my work computer (via VPN tunnel) with no problems at all.
Around March 6th, I began to experience problems with the Remote Desktop Connect (RDP), in that it now makes an initial connection and then disconnects (typically within a few seconds, occasionally after a couple of minutes).
It will then cycle through a number of reconnection attempts, all with the same result, before it finally drops altogether with the message:
'The Remote Desktop Services Session has ended. Connection to the remote computer was lost, possibly to network connectivity problems'.
I have tried restoring both machines back to a date when i know the connection was working - no joy. I've also tried deleting an re-creating now VPN and RDP connections - no joy. I've researched online and tried various other things, but still have the same problem.
I've tried connecting using a laptop (via my wirelss connection) with the same result. My manager has RDP'd in from his home machines and has had no problem at all.
This leads me to consider whether the problem is with the router/BT Hub itself. I've tried the online diagnostic tools with no resolution to this problem.
Has anyone else experienced the same problem?

Oh well, I suppose that after more than 2 months of frustration with this issue, the BTCare Community is unable to help me.
I can be fairly sure that it's not my machine as it's also happened using a laptop, plus I've even reset my PC right back to its original factory state just to sure that nothing had become corrupted.
The network guys where I work have also looked at this and can find nothing at that end to cause this problem.
I've even borrowed another BT Hub and tried it through that - same problem.
So where does the answer lie? VPN issue? I've tried other VPN options - same problem. RDP problem? I've practically exhausted the list of suggested solutions that can be found by trawling the internet.
I even upgraded the broadband cable to replace the cheap old thing that has been working perfectly well in terms of broadband, again, to eliminate this as a possibility. Now I'm stumped.
To me, it looks like the problem lies between my router and the workplace network, i.e. a physical problem among the miles of lines connecting the two. Of course I don't want to shell out for a BT engineer to come out to investigate, so I thought that the combined wisdom of this community may have been able to help.
Sadly not.

"remote desktop connection has stopped working" When printing from remote desktop connection

I have been having a issue when using a windows 7 machine. I have Remote Desktop to a session on Windows2008 R2, I am using the local printer resources to redirect the printing. However everytime i try to print it crashes the remote desktop application.
Gives me "remote desktop connection has stopped working." I have 4 other computers connected and printing with no issues what so ever. This only happens when i print. It does print by the way just the application crashes.
-I have also updated the printer drivers to newest possible thru the manufactorer website. The printer is a Brother MFC-8890DW. Windows 2008 R2 is up to date for the RDS server. 3 other machines are able to Remote in and print. The user is able to print using
diffrent machines just not the Windows 7 machine.

Hi,
Happy to hear that you resolved your issue. For another issue which you are facing here trying to provide some suggestion.
As you have commented that you are facing issue with second screen resolution on wide screen. The setting which I am suggesting can only applies when you are using multi-monitor Remote Desktop connections. If you are making Connections using a single
monitor do not use this setting.
So for this you can try to apply “Limit maximum display resolution” setting in group policy, where you can mention the width & height for the screen to display. The setting can be applied on below mentioned
path.
Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Remote Session Environment
Meanwhile sharing article with you for more information.
Remote Session Environment
http://technet.microsoft.com/en-us/library/ee791847(v=ws.10).aspx
Hope it helps!
Thanks.

Remote Desktop Connection Times Out With "Can't Connect" From One Specific Computer Only

This is an odd one... I manage several servers from this computer. This particular server, 2012 Essentials, won't allow for remote desktop connections to either the server or attached workstations. I can get into the server's remote web page but when I
attempt a remote desktop connection, it hangs on "Initiating remote connection..." and then times out with the error response that remote desktop can't connect. But... if I attempt the same connections from any other computer, I am able to get in
and utilize remote desktop. Does this mean that there is a certificate issue with the computer unable to connect and if so, how does one remedy this? Or is it some other issue? I've attempted everything within my technical ability to no avail. Any suggestions
are greatly appreciated.

Hi,
Before going further, would you please let me know the RDC version that used in the problematic computer? Was it the same with other computers?
Please temporarily disable firewall and then check if this issue can be solved. Based on your current description, it’s hard to say the root reason of this issue.
So, I suggest that you should check relevant log files and get some clues. It will help us to narrow down and solve your issue.
Hope this helps.
Best regards,
Justin Gu

Remote Desktop Connection Issue

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