Remote Desktop Error Event ID: 36870

Question

I have received a new Windows 8.1 PC and laptop that I cannot RDP into. I am getting the following error in the System Event Viewer:
Log Name:      System
Source:        Schannel
Date:          5/8/2014 11:47:43 AM
Event ID:      36870
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      XXXXXXXXXXXX.bhof.org
Description:
A fatal error occurred when attempting to access the SSL server credential private key. The error code returned from the cryptographic module is 0x8009030D. The internal error state is 10001.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
    <EventID>36870</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-05-08T15:47:43.491270800Z" />
    <EventRecordID>8427</EventRecordID>
    <Correlation />
    <Execution ProcessID="844" ThreadID="1256" />
    <Channel>System</Channel>
    <Computer>XXXXXXXXXXXX.bhof.org</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="Type">server</Data>
    <Data Name="ErrorCode">0x8009030d</Data>
    <Data Name="ErrorStatus">10001</Data>
  </EventData>
</Event>
I can RDP into my current Windows 8.1 pc. Any help on getting this working for my new pc and laptop would be greatly appreciated. Thanks.
John

Answer 1

Hi,
What is the internet environment? domain\workgroup\homegroup?
The primary reason for the above error is the problem in accessing the “Private Key” of the certificate due to a broken keyset.
Please refer to scenarios listed in the following link and try relsted solutiuons
http://blogs.msdn.com/b/kaushal/archive/2012/10/07/error-hresult-0x80070520-when-adding-ssl-binding-in-iis.aspx
Yolanda Zhu
TechNet Community Support