Remove Acrobat Connect Toolbar

The Acrobat Connect 'start meeting' toolbar shows up on my
Adobe toolbar in word by default. I know you can disable this by
'unchecking' the toolbar manually. The issue is I want this turned
off by default for all users. Is there a registry entry for this or
something I can change in the deployment package (.msi) with the
adobe Customization Wizard? The only registry entry I found
actually disables the full Adobe PDF toolbar from loading, I just
want to disable the 'Connect' portion. Thanks in advance.

quote:
Originally posted by:
Jorma@RealEyes
You should probably use the Add-Ins options to disable the
Acrobat Add-In.
I totally agree with PH user and there are no "Add-in
options" for the Acrobat add-in. I installed Acrobat 8 Professional
from the Adobe CS3 Master Collection. There are NO options for
choosing specific components to add or remove during installation
or using the Add or Remove Programs control panel. And in Word
2003, in Tools | Templates and Add-ins, the Acrobat add-in is not
there - even while there are 2 new Adobe menus (Adobe PDF and
Acrobat Comments). I should be able to remove specific components I
do not want but it seems there is no way to do so in CS3.
Thanks in advance for any feedback.

Similar Messages

Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem

I have one particular user that cannot get into the web meetings using Acrobat Connect Add-in. We can log her on with any other PC with no problems. Something on this PC is hanging up.
She gets to the login screen and can log in and accept the agreement...then in IE, nothing happens. If I try to use Firefox, we get the following error:
"Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried the following solutions:
- Uninstalled/re-installed Flash
- Uninstalled/re-installed Adobe Connect Add-in
- Made sure Windows updates were current
- Deleted all temp files and cache
- Re-installed IE 8.
The problem is obviously not browser specific and appears to be with the actual Connect Add-in. Does anybody have any ideas or solutions?

can you expand on what you mean by "nothing happens" does any 2nd window launch (connectAddin)? is IE8's popup blocker on or any popup blocker? is the other computer configured the same as the computer that does not work?
you dont state which windows or flash version (http://kb2.adobe.com/cps/155/tn_15507.html) is in use by the client or what your Adobe Connect version is or if the server is doing SSL. if you are not sure what version you have, append version.txt to your connectserver url.
example http://myconnect.mydomain/version.txt
and how the client is connecting to your connect server, is your server behind a firewall, is their client behind a firewall. if they are behind a firewall is there company ports open for RTMP ports.
also I dont have a quick fix for you but some troubleshooting tips
you stated that they removed the ConnectAddin from the add/remove programs but you may also need to check to make sure it was removed
#connectaddin location, can remove the connectaddin folder, once you reinstall the new it will recreate the connectaddin folder
win7: C:\Users\{userid}\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
winXP: C:\Documents and Settings\{userid}\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
to test and capture log info from the connectaddin, must create the mms.cfg
Connectaddin log folder, the file name will start with connectaddin-{current_date_time}.log
win7: C:\Users\{userid}\Documents\
winXP: C:\Documents and Settings\{userid}\My Documents\
#for winXX
#c:\windows\system32\mms.cfg
SingleLogFile=0
PlayerLogging=1
flashlogging=true
have them send you the logs to review you may also need to review the connect debug.log around the same timeframe, are you seeing anything odd.
after the testing make sure you have them comment out the lines in the mms.cfg, otherwise it will create a new file everytime they access a connect meeting room.
you can append ?mode=xml to the meeting URL. this will give you some detailed info within the browser. like which application server they are connected to and other info.
you could have the user try accessing the meeting room without the connect add-in, the addin is only required for that person to share. just add ?launcher=false to the end of the meeting url, this will force the meeting room to display within the browser and just use the flash player.

Acrobat Connect Add-in 7.0 r455 has encountered a problem and needs to close

Maybe this should have been posted here instead of the
Acrobat Connect Professional forum? I guess i don't know the
different between the two products. :) We are running an Adobe
Connect Enterprise Server.
Greetings!
My support group is currently working with several end-users
of Adobe Connect Professional. These users are presenters and are
encountering an issue whenever they try to start their Camera and
Voice Pod. I've sent this up the chain towards Adobe on our end...
but figured I'd make a post on the forums here to see if anyone
else has been having this issue. I was able to find one mention of
the error on some site that was all in Spanish... but that site was
having timeout issues and I couldn't hack around them. (Plus my
knowledge of tech -spanish is very limited)
If the Acrobat Connect add-in is NOT installed on these
users' PCs then they are able to use the Camera and Voice Pod
without any issues. Once the Add-In is installed, however, as soon
as they click to activate the Camera and Voice Pod the add-in
crashes with the error "Acrobat Connect Add-in 7.0 r455 has
encountered a problem and needs to close. We are sorry for the
inconvenience."
These users are using Windows XP, Windows 2000 SP4 and
Windows 200 Sp3... all are having the same problem. We've had them
try different microphones, different browsers... nothing seems to
affect this. Some other troubleshooting steps include
removing/reinstalling Flash, clean-boot in Windows XP, disabling
all security, and uninstalling/reinstalling the Add-in itself.
Any ideas / suggestions from anyone would be greatly
appreciated. Thanks!

Was this problem resolved? I'd be keen to hear details of the fix please?
I'm seeing the same on v9.3 R110.
Thank you,
Sam

Acrobat XI Toolbar Broken in Word 2013

For some time I have been frustrated with an issue with the Acrobat plugin for Word 2013.
The problem manifests as follows:
All icons in the Acrobat toolbar disappear as below.
Clicking Preferences, Create PDF, etc. works fine. I can set conversion preferences as normal. When I hit create PDF I get the expected save as dialog. However, when I try to save the file my document flickers (i.e. screen disappears and reappears for a second) and nothing happens. No PDF whatsoever. If I do this for a large document the page flickers then it scrolls through the document at a rapid pace, presumably figuring out cross-references and bookmarks. There is a minimised dialog showing the creation process:
And after this gets about 5% of the way through it says converting to Acrobat PDF and the whole thing crashes and reopens the document, resulting in no PDF. This is quite frustrating as I need this printing option to maintain bookmarks.
I have removed the COM add-in. I have configured Word to run as admin. I have reinstalled the plugin. This fixes nothing and the toolbar icons remain blank. The only solution I have found so far is to completely uninstall Word 2013 and Acrobat XI Pro and then reinstall them both. However, the bug manifests again very quickly - i.e. within a few openings of Word.]
Has this been encountered before? Is there a fix? Why is this plugin so broken! Perhaps it has to do with Acrobat updates which occur post-installation?
Any help is appreciated. I need to do this conversion for a 300+ page document so may just bite the bullet and uninstall/reinstall everything but it would be nice to know that I don't have to do this every single time I want to make a PDF with cross-referenced links in it.

Hi Zenomarketing,
Please update Acrobat to 11.0.6 and check.
Do you have full permissions on the system. Since you said removing Acrobat and Office and reinstalling it temporarily fixes it, there is a possibility that the functionality is being corrupted by a 3rd party software.
Please try the following steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try reinstalling in the new enabled Admin user account and check.
Regards,
Rave

Acrobat connect pro Vs msn messenger

Hi,
I am making business plan an online digital teaching school. I wanted to center my virtual classroom tools around acrobat connect pro.
Someone i hired for advises just told me that msn messenger can do most of what acrobat connect does (pertaining to virtual classroom):
voip, whiteboarding, file sharing, screen sharing, screen controlling, application sharing, etc.
On top of that msn messenger is free.
Do you think that his analysis lacks something? I mean it looks a bit beautiful to have all these for free while i would normally pay acrobat connect
45$/month/host !! If i can remove 540$/year on my business plan iam surely excited to do, but i need to be cautious and ask what would i miss? What kind of pitfalls to anticipate if i switch msn for connect on my business plan?
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I'm having a similar issue with my iMac. I was connecting fine to all microsoft services, and suddenly, with no change to the mac (that I'm aware of,) I can't connect. The problem extends beyond adium though. I cannot connect to hotmail, or login.live.com either. I just get network timeouts. It has nothing to do with my router, or dns, as my girlfriends macbook are setup on the same wireless router, with the same dns, and she can connect fine.
Things were even stranger with I thought to try a web-based proxy to connect to hotmail, with success.
It almost seems like my iMac has ports firewalled, even though it is turned off. Do you have a similar experience?

Acrobat PDFMaker toolbar button disparity

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Also please note that PDFMaker is a invention created by adobe to work specifically with MS Office. And will work on all version up to Office2004 on Mac.
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So I can see why Jon threw in his comment about being removed in 9.

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I'm excited to give acrobat connect a good go at-it but I
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I successfully get logged in to my room, "Acrobat Connect"
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You'd assume my easy quick-fix would be to not open any
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I've tried fully removing Flash ActiveX, The Flash Player,
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How good is Adobe's support of this product? When I clicked
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Should I bag Adobe Connect altogether or should I put faith
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After managing to use the Trail Version for 6 or 7 days I was
subjected to this. I think it might have something to do with
Connect and Connect Pro. Connect is not available in Europe and the
trail has since been changed and an additional login has been put
in place. Unfortunately the trail isn’t working how it was.
The guest would need to know your Adobe ID to enter the room!
I was happy with my trail and when I tried to purchase
Connect I stumbled across an FAQ and it I found out it wasn’t
available in Europe. Ever since talking to adobe representatives
about this the trail changed.
The email I recieved from Adobe about my trail said that it
expired Jun 29th, 2009 - thats more than 15 days!!!

Adobe Acrobat Connect Pro tries to handle Flash page

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The host of the meeting should be able to start and stop recording the live session whenever they want/need. Then the recording is viewable from a link, not dissimilar to the link for the live meeting.

Publishing to the Adobe Acrobat Connect Pro server - two questions:

I publish Captivate output to the Adobe Acrobat Connect Pro server. I have two questions:
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Hi there
I'm unsure if you are asking about this as it relates to Connect Pro server or not?
If you are asking if there is a way to open a Captivate presentation in Full Screen from Connect Pro, I do note that during Publishing, in the dialog the option for full screen mode is disabled. (which is odd because the first time I checked, the option was actually enabled!)
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

How do I remove an unwanted toolbar? I added a radio station to my ibook and it set up its own toolbar so when I go to Safari I have to use it. It involves using Bing for everything as well. It's very annoying and I want to remove it.

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Hello Gurus,
I have been searching different forums around the net for three days, so I am really frustrated since I cant find anything related to this, and I am even thinking if this is really possible.
I'll try to explain what I wanted to make. I am using Captivate 4 and publishing my content through Adobe Acrobat Connect Pro server. I want to use this "Variables and Actions" Feature of my current version of Captivate. Now, I want that when my user open a training which she is enrolled with, I want her name to appear on the content, like "Hello Irish" something like that, without requiring her to log on her name. How could I make use this variables and actions in captivate 4 to get automatically the "first-name" variable of my user in Adobe Acrobat Connect Pro of my user?
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Troy

Hi,
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