Rendering issue in Premier Elements 12

Every time I render my timeline and the timeline turns green and I save it as a rendered file. Each time I reopen the complete rendered timeline the timeline is now orange? Do I have a setting wrong? Is there an update to resolve this issue?

Mitch6149
Just a note that the present discussion does not touch on the fact that saved/closed rendered and then re-opened unrendered look is a long time Premiere Elements known issue. It dates back several versions and is associated with various computer operating systems, and a spectrum of source media. In this issue, the preview files of the render remain alive and well in their hard drive save location. There is no fix other than to move on in the re-opened project or re-render or not render as is felt necessary in the re-opened project. The event can be encountered all the time or only sometime for a given user. And, one user can experience the problem while another does not.
ATR

Similar Messages

Issues opening Premier Elements 12 on IMAC

Cant get premier elements 12 to open on my imac running Mavericks

Did you upgrade to Mavericks AFTER installing PRE12?
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Application error 0xc000007b when trying to open premier elements

I have just downloaded Premier Elements 12 but it willnot run. Every time I get an application error message 0xc000007b. I have re installed the system 5 times but with the same result. I have no problems with any other programme on my computer. I have checked for viruses etc but to no avail. Is this a set up problem

ATR
Sorry but you are talking to someone who switches on a computer and expects it to work. Unfortunately your question regarding device managers and display adapters is all foreign to me. I do not have a specific graphics card but have viewed movies in other programmes. I have worked with elements for some time now and only have this issue with premier elements.
I have tried various methods suggested but they seem to lead down to paths requiring me to clean the computer by removing thousands of files.
I have a feeling there is some incompatibility between 32 bit and 64 bit loading but not sure yet where.
Regards
David

Is anyone else having Config error 16 issue when trying to start PSE 12 or Premier Elements after Mac upgrade to Yosemite 10.10 on iMac

Is anyone else having Config error 16 issue when trying to start PSE 12 or Premier Elements 12 after the Mac upgrade to OS X Yosemite 10.10 on iMac. I have had a number of issues with software and things after upgrading to OS X Yosemite 10.10 and even 10.10.1. I have uninstalled and reinstalled both PSE 12 and Premier Elements 12 a number of times and everything goes fine until its ready to launch and then you get an error message. Numerous uninstalled and reinstalls don't removing the problem. Strangely enough PSE 11 still appears to boot up and I never owned Premier Elements 11 so I don't know if it will start. I thought with Apple dropping its Apeture software and greater integration of iPhoto and Apeture files into Lightroom 5.7 all would be harmonious between these two players. Im not sure where Adobe wants us to go it recently removed the plugin to allow you to update files from LR to Adobe Revel, whats up with that. I now own two version of Adobe software that no longer work with my Mac and now way of uploading pictures from Lightroom to Revel. Needless to say I am pretty reluctant to sign on to a subscription of Creative Cloud with long term financial obligations when I can't even get my current Adobe software to work independently much less integrate with Lightroom. Frustrated with it all!

Get rid of 'put disks to sleep when possible' and you may see a dramatic improvement (not necessarily a cure).
That specific problem is a multiple-Processor (including graphics processor) problem, where one of the processors lost track of whether it should be responding to interrupts. You may have a Hardware problem.

Adobe Premier Elements 10 has stopped working error message/Audio issues

I'm working on a project for about a week. I almost finished it, "shared" it to my computer, and watched it thru windows media player. I thought of something else that I could add to the audio, so I went back into the project in PE10 and put small (2-3 seconds) audio clips on audio track 3. Once I did that, PE 10 would not allow me to put any audio effects on that track. (I went into some older longer projects that I have and it allowed me to put effects on any audio track).
So, I moved my short audio clips to the Narration and Soundtrack tracks. It finally highlighted the App;y button for the audio effects. Now, the problem is that I can't play or click onthe timeline or move the timeline indicator without PE10 closing out of my video. As soon as I try to do anything, it says "Adobe Premier Elements 10 has stopped working" and it closes the program.
I can open my other projects and everything seems to work fine on those and it doesn't close out, but it won't allow me to do anything in this particular project.
Again, I have been going into and out of the project for a week and all of the sudden it won't let me work on it. It's only about a 3 minute project, so I don't know why it would have trouble.
Oh, and it also un-rendered everything.
Any thoughts?
Thanks!

LOTS more information is needed for someone to try and help
These questions below may be for a different product... but the information you need to supply is the same, for the products you use
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
-http://forums.adobe.com/thread/419406

Please help me!--rendering makes the images or video blurry (very pixelated) deteriorates the image Adobe Premier Elements 13 need help! .jpg and mpeg images, but I have never "rendered" before since I got APE 13 about 6 weeks ago. I am desperate for

Please help me!--rendering makes the images or video blurry (very pixelated) deteriorates the image Adobe Premier Elements 13 need help! .jpg and mpeg images, but I have never "rendered" before since I got APE 13 about 6 weeks ago. I am desperate for assistance!

That's going to be a ridiculous waste of money and energy.
First of all, the current ATI drivers don't support multiple GPUs, so at the moment even a single 4870X2 would be only a 'normal' 4870 (which is quite a speed beast already). GFX drivers evolve rapidly, so things might look different next month, but when it comes to Linux and hardware there's one Golden Rule: stay away from the newest stuff and wait for proper support to get coded.
I also wonder what power supply could possibly cope with the differences between idle and full load; that's way beyond 400W. But then, I'm one of those "quiet&green" types where >100W idle is already a bit much.
I kind of understand that you want to get it done and not worry about hardware for the next 10 years or so, but that's simply not how the hardware world works and never did. At least not for the average consumer.

Issues with Adobe PSE 12 and Premier Elements 12 plus DiskWarrior 4.4

Since upgrading to the final version of OS X 10.10 Yoesemite I have issues with Adobe PSE 12 and Premier Elements 12 plus DiskWarrior 4.4. I don't recall their being any issues while I went through the Beta testing process. The Adobe products (PSE and PE) give me a configuration message "error 16" and it tells me to uninstall and reinstall. I have done this a few times/ It seems to go through the whole install process until the startup where it crashes. I downloaded PSE 11 and at least it starts up but I haven't used it to do anything. Also DiskWarrior 4.4 does not load up from the hard drive anymore (error message) and when I boot it up from disk is doesn't give me the option of correcting permission when repairing files and folders.
At lease all of otheother software including Photoshop Lightroom 5.6 seem to be working.
Very sad

Barbara,
Yes, I accessed the "updates" menu from the Help pull-down menu. I also accessed the updates using the Mac Terminal application with results shown in my original post. Regardless of whether I used the Help menu or the Mac Terminal app, the AAM tool still responded with:
Update Failed
   Updates could not be applied
   The error log file may help you in identifying the problem. The, try updating again. If the problems persist, contact customer support for further assistance.
The error log file read as follows:
   Photoshop Camera Raw 8.5
   There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
   Looking at the the output of the Mac Terminal app, it shows:
   ... hdiutil: attach failed - no mountable file systems
   Is this relevant?
Regarding your follow-up message pointing to:
Update 12.1 installation errors | Photoshop Elements, Premiere Elements,
the files referenced in this link are present, are correctly named, and they are in the correct locations, so it would appear that these issues are not related to the ACR 8.5 update problem
Thanks

Abobe Premiere Elements 12 Rendering Issue

After clicking "Render" button, the program runs about a few seconds and stop. Meanwhile, a error message pops up, asking to copy and paste the provided serial number on the given adobe website to get decode. When you do it, the website shows another error message which says something like that the website dose not support any adobe premiere elements below the version 8. This doesn't make any sense at all! We need the answers to this issue, please.

premiere elements 12
Assuming Premiere Elements 12 on Windows 7, 8, or 8.1 64 bit for now....
On what computer operating system is your Premiere Elements 12 running on? Have you updated 12 to the 12.1 Update yet? If not, please do so from an opened new project's Help Menu/Update. Is your computer connected to the Internet?
In some cases, I have seen where Premiere Elements will need to do a one time activation of a feature. Rendering may be the feature in your case.
There have been several reports from users of Premiere Elements 8 and earlier about messages for MPEG2 activation that cannot be done because Adobe no longer supports MPEG2 Activation for Premiere Elements 8 and earlier. But, you have version 12.
What I would suggest is
1. Uninstall the program the usual Control Panel way
2. Do a free ccleaner run through
CCleaner - Download
3. Reinstall the program with the antivirus and firewall(s) disabled....be sure of the integrity of your Internet connection.
You could try before the above the deletion of the Adobe Premiere Elements Prefs file or the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Please review and consider and then we will plan further troubleshooting strategy accordingly.
Thank you.
ATR

In premier elements ...how do you render the menu screen?

I have Premier Elements . Do you render the menu screens for more clarity?

Welcome to the forum.
When you say render Menus, exactly what do you mean?
The reason that I ask is that for smoothest playback, one can Render the Timeline, but as the Menus are added in the authoring phase, after one has edited the Timeline, they do not get Rendered per se, though that does happen to a degree, when one Previews the DVD/BD.
I sense that there might be an issue with the Menus, that you are using. If that is correct, then it might be best to give us the details of first, your Project Settings, and then which Menus you are using. I suspect that there might be a mis-match there.
Next, please let us know where you are seeing a problem with the Menus, such as in Preview, or when you burn a disc, and play it on a set top player, attached to a TV.
The more detail that you can provide, the better, as it will be easier to diagnose any problem, and offer solutions.
Good luck,
Hunt

Premier Elements 8 Audio Problem

I just got a new Dell laptop last week that came with the Adobe Photoshop Elements 8 and Premier Elements 8 bundle pre-installed.   I’ve never worked with Premier Elements before and thought I’d try my luck with it yesterday. I edited several movie clips that were taken with my Sony camera in MP4 format, joined the clips into one movie with transitions between them, and rendered the finished product in .mpg format.
The video plays fine in all programs, but the audio is a different story. It is silent in Windows Media Player and Real Player, yet plays well in Windows Media Center and Windows Movie Maker. It also plays on my Dell PC in Windows Media Player (the same program that silences it on my Dell laptop).
I'm a senior citizen and have worked a little bit with Windows Movie Maker but that is all - nothing more intricate than that program. I’d like to burn my new movie file to DVD but would first like to know what is causing the audio problem. I'm hoping it's something simple and that this aged brain can understand the "fix". Any suggestions?
Thank you for any help you can offer me.
Anne

Hello Hunt, and thank you for helping me.
Yes, you have described the problem correctly. In PrElements, all was
well with video and audio - and still is OK in two of the video players I have
on this new laptop.   However, there is no audio in the other two programs
- but only on this Dell laptop in Windows Media Player. There IS audio in
Windows Media Player on my Dell PC. That's what really confuses me.
Yes, the original file from the camera was mp4 and was exported as mpg
(MPEG). I don't remember the settings I used; I think the only thing I
changed was a quality setting. Is there a way of going back and looking at the
original settings to jot down what they were?
I think that the free version of Real Player has improved over the years
and has a few more "goodies" now than it did in previous editions.   For one,
I was able to capture an internet video in its entirety last year, and
very easily. I wanted this video (a show trailer) for a slideshow I was
creating and couldn't figure out how to get it with any other application.
That's the main reason I installed Real Player last week on this new laptop -
"just in case" I want to do this again.
I will take your advice and look into the two free players...
And, in response to your second post, WMM has given me a good start but,
unless I'm missing something, it does not have the capability of burning a
DVD. I will check out the resources link and the Training Series that you
describe, and thank you so much for your help!
Cordially,
Anne
In a message dated 7/1/2011 11:23:58 A.M. Eastern Daylight Time,
[email protected] writes:
Anne,
Welcome to the forum.
Just to make sure that I am following you, I will restate what I think you
are experiencing, and then please correct me. Along the way will be a few
questions too.
You have created a Project in PrElements, and have Imported Video (with
Audio) into the PrE Project. The files from your Sony are in MP4 format.
In PrE you have your Audio, correct?
You have then Exported/Shared that Project to an AV file as an MPEG. Do
you recall the settings chosen for that MPEG?
That Exported/Shared file plays with Audio in some players, but in others
it only plays the Video, but not the Audio. Is that correct?
Knowing the settings used to create that MPEG file might explain why some
player software does a good job, where other players have an issue.
This is an aside comment - I find that WMP, especially the later versions,
is not a good choice for a player. It seems that MicroSooft has done as
much as possible to strip it of most capabilities. Instead, I recommend two
free players,
http://gofree.com/download/Video/Media-Players/vlcmediaplayer.php?gclid=CLW6soS44KkCFQoBbA odO3L2Xg and
http://mpc-hc.sourceforge.net/. Both are excellent, and will play files, that some other players struggle
with. Again, both are free. Because all players are not created equal, I
just go with what works. If you were distributing these files to a client,
that was locked into WMP, especially the newer versions, then addressing the
issue would be worth the detective work. If that was the case, then I
would explore Exporting/Sharing to WMV format, rather than the MPEG.
I have not used RealPlayer in about a decade. I found it to be nearly
useless then, and rather ill-behaved. I will not let it near my computers,
though it has possibly been improved over the years. If you have any RealMedia,
MediaPlayer Classic HC, can be modified with a free plug-in, to allow
that. If you do not have RealMedia files (usually designated by .RM), then I
would not worry about taht. Only install what you need, when you need it. I
would just ignore RealPlayer, since it is installed.
Good luck, and hope that this was helpful. Let us know a bit more about
the MPEG settings, please.
Hunt

Is that a webkit rendering issue in Safari 5.1?

I add my voice to rendering issues encountered in Safari 5.1, here they are:
1) Fonts look pixelated on some websites. Here's an example drawn from weebly.
The font used here is OFL Sorts Mill Goudy, so I guess there must be a font rendering engine in weebly that allows non web safe fonts to be displayed properly. That works fine in Firefox 5 & 6, and until recently on Safari 5. Chrome 12 has exactly the same issue as Safari 5.1, so it could be a general rendering issue in webkit.
2) Videos on Vimeo show now a black rectangle instead of the video.
3) The "Insert image" feature in this forum takes forever to load, displaying a white rectangle during several seconds. Same issue with the Evernote clip bookmarklet.
Hope these issues will be fixed soon, any help is appreciated if something can be changed in Safari settings.
Note: resetting Safari (including cleaning cache) doesn't solve the described problems. I'm running Snow Leopard 10.6.8 on Mac Pro Quad 2.8 Ghz.

Thanks for helping diagnose this.
However, my testing indicates that this is not a bug with border-collapse: collapse. Here is why:
If I change the value of border-collapse to "separate" and add "border-spacing: 0", the bug remains. To try this, request http://www.panlex.org/cgi-bin/plxu28-bug2.cgi .
If I leave the value of border-collapse unchanged but change the button elements in the cells to plain text, the bug disappears. To try this, request http://www.panlex.org/cgi-bin/plxu28-bug1.cgi .
On the basis of this testing, it would seem to me that the bug is dependent on the button elements and independent of the border-collapse CSS attribute.
This doesn't explain, however, why you have found border-collapse: collapse producing slow results with other large tables and it doesn't do so with my table in http://www.panlex.org/cgi-bin/plxu28-bug1.cgi . It also doesn't explain why you saw the bug disappear when you changed border-collapse on my page but I didn't see it disappear.
Any further diagnostic help would be welcome.

Can I download a DV tape to Premier Elements without a firewire connection?

I recently purchased a new HD camcorder as well as Premier Elements 10. One of the tasks that I'd like to accomplish via Premier Elements is to download my old DV tapes to my hard drive, which the software seems to support. The instruction manuals and video tuitorials mention that this transfer / capture must generally be done with a firewire connection (which my computer does not have). However, my new HD camcorder downloads via a USB connection without a problem. I tried to download from the DV camcorder using a USB connection and (sure enough) Premier Elements wouldn't recognize the old camcorder. Does anyone know why is this a problem / what the compatibility issue is? Is there a way to download the DV tapes to my hard drive without having to purchase and install a new firewire connection to my existing computer and buying a new firewire cord?
Thanks in advance for any help offered.

For Capture of tape in PrE, you will need FW. If your computer does not have FW, then you have a couple of choices:
Add a FW (IEEE-1394) card
Add a FW connection to a laptop via either a PCMCIA, or ExpressCard
Good luck,
Hunt

AVHCD my HD experience so far with Premier Elements 7

Hi
I thought I would try and contribute to the ongoing discussion about HD video, and in particular the use of AVHCD media with Premiere Elements 7. I
wandered into this arena rather than planning my way in but luckily I am having a good time. I hope my experiences may be useful to others here.
My aim is to shoot and edit video at the best quality possible but remaining comfortably within the current capability of my PC and its
operating system.
I am no editing expert by any means but I have been editing my home movies for several years using various bits of software and operating systems
along the way.
I am brand new to the world of High Definition and I currently intend to playback my movies on a Sony PS3 and a high definition tv. I archive my
finished movies on hard disk rather than burn to DVD. I dont yet have a blueray burner.
My current equipment.
================
Camera
======
My camera is the Sony AVCHD HDR-TG7VE. It has 4 HD recording modes.
HD FH = 1920 x 1080/50i 16M
HD HQ = 1440 x 1080/50i 9M
HD SP = 1440 x 1080/50i 7M
HD LP = 1440 x 1080/50i 5M
For further details see here
http://www.sony.co.uk/product/cam-high-definition-on-memory-stick/hdr-tg7ve
Computer
========
My editing system consists of the following;
Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
4 GB RAM
3 SATA Hard drives, for for system files, 2 WD caviar black drives for editing.
Windows Vista Home Premium Service Pack 2 32bit version.
Premier Elements 7 full version.
Windows System Assessment
CPU Score 5.60 (Calculations per second)
Memory Score 5.90 (Memory operations per second)
Graphics Score 5.90 (Desktop performance for Windows Aero)
D3D Score 5.90 (3D business and gaming graphics performance)
Disk Score 5.70 (Disk data transfer rate)
Windows Experience Index 5.60 (Base score)
Current workflow
================
I have only been experimenting for a couple of days but this is my current
workflow.
I shoot my video in HD HQ.
I use the supplied Sony software to get the files into my PC
I convert those files into MPEG2HD using Free AVCHD Converter V1.0 as recommended on this site.
I leave the output format as standard except I raise the Video bitrate to 2500 Kbps as recommended in other posts on here.
I use the HDV 720p 25 preset for my project
I output as a PC file, MPEG HD720p
Using these settings I have a pleasant editing experience and the finished product is certainly much better than using standard definition. When I add my clips to the timeline I don't get the red bar across the top of them unless I add an effect. This saves rendering time and provides for smooth playback within Premiere Elements 7 as I check my edits.
Now, I have no idea if what I am doing is correct and I would dearly love to hear suggestions for how I can improve things further. The good news for me however is that I can use my new camera without having to upgrade my PC.
Regards
Ken

Ken,
Welcome to the forum, and thank you for taking the time to post your workflow.
While the CPU could be beefier, it's comforting to see that your I/O sub-system (your HDD's) are set up better than 99% of the people out there, for editing. Way to go! BTW, if your CPU is doing it for you, I'd not worry about it, until you build your next machine. You are getting more out of yours, than many with Quad-core chips, and some with dual-Quads. That is a testament to a strong machine and a clean one too.
With your sucess, I feel that your workflow might well be a useful baseline for others.
Thanks for posting,
Hunt

Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

I downloaded and installed Premier Elements 13 last night. In using it today, Organizer works, but when I select Editor, I am required to log in to my account to activate it. When I do so, then I eventually reach the agreement to terms page, accept it but Editor still doesn't work. Contacted Chat and had an extremely humourous but extremely frustrating chat before the chat stopped working (??????) Here is a copy and paste of the chat up until Chat stopped working:
Here is my chat at the last point I saved a copy......
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
Gordon Stogre: I tried the forums but no one had replied for the last 2 hours. Experts must be on vacation.
Gordon Stogre: Hello Amit. Are you there?
Amit Kumar: http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
Gordon Stogre: Do you want me to click on that link?
Amit Kumar: Yes
Gordon Stogre: Why?
Amit Kumar: Download it again from this link.
Gordon Stogre: I've already downloaded and set up Premier Elements 13.
Gordon Stogre: That was last night
Gordon Stogre: Why?
Amit Kumar: Download and install itagain from this link.
Gordon Stogre: It took about 2 hours to set it up on a fast internet connection
Gordon Stogre: Why should I have to do it again. It is already set up and installed.
Gordon Stogre: The problem is with the Editor. The Organizer works correctly.
Amit Kumar: There is some issue with the software.
Gordon Stogre: What is the issue. Please explain
Amit Kumar: Some files did not download that's why it is not working.
Gordon Stogre: Are you saying that the Adobe file download is faulty?
Amit Kumar: Yes
Gordon Stogre: Everything downloaded correctly and it installed correctly
Amit Kumar: Ok
Amit Kumar: One moment while I transfer you to the specialist that can assist you.
Gordon Stogre: I want a refund on what I paid for Premier 13. This is ludicrous that I should have to spend this much of my time downloading and installing.. I want it free now.
Gordon Stogre: This is absolutely ridiculous that Adobe uploaded a faulty software. My time is extremely valuable.
Amit Kumar: I have arranged refund for this product.
Gordon Stogre: I have spent a total of 6.5 hours downloading, setting up and installing and then trying to get it working.
Gordon Stogre: But I still want to use this product with the properly working software. Is my licence still valid if I download and reinstall it?
Amit Kumar: I have arranged refund for this product now.
Gordon Stogre: WILL I STILL BE ABLE TO USE IT ????
Gordon Stogre: Will my licence that I purchased for Premier Elements 13 still be valid???
Gordon Stogre: I want to use it but am very frustrated and annoyed by the problem.
Amit Kumar: You will not be able to use it.
Gordon Stogre: I NEED TO USE IT !!!
Gordon Stogre: Do you understand?
Gordon Stogre: I want a refund and an operating version of Premier 13.
Amit Kumar: But I have arranged refund for this product now.
Gordon Stogre: Please escalate this to your supervisor if you are not able to do this.
Gordon Stogre: Or I will publish this all over internet
Amit Kumar: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Gordon Stogre: I will wait
Gordon Stogre: 6:13 local time now. About 9 minutes since you asked me to wait...............
This continued on until 6:39 when the supervisor told me he was transferring it to "the group that could help me with this issue" Then the chat shut down.

Oldcameraman
At the forum level, there is no instantaneous reply. And, there is no "how long before I get someone to post in my thread" expectation.
This is not Adobe. Rather user to user. Although I personally try to see that every thread has a viable reply before the end of the day, there are no guarantee how long it will take for a thread to be answered with some information that may actually help you resolve your particular issue. I am not affiliated with Adobe in anyway. Just a user with an overactive troubleshooting gene.
From what you wrote, you no longer have a purchased product. You demanded your money back from Adobe via its Adobe Chat, and you got what you demanded, that is, your money back request put into action. So, I am not sure what you are left to work with.
If you purchased from an online download from Adobe and the install apparently did not take, then it is not unreasonable to be asked to uninstall/reinstall the program with antivirus and firewall(s) disabled. That may or may not help. There are certain troubleshooting drills that need to be followed as one systematically goes through the progress of ruling factors in or out of the problem equation.
Part of the drill might have included:
a. What computer operating system is your Premiere Elements 13 running on?
b. Does the problem exist with and without the antivirus installed?
c. Are you running the program from a User Account with Administrative Privileges and with Run As Administrator applied to the desktop icon?
d. Is your video card/graphics card up to date according to the web site of the manufacturer of the card? How many video cards/graphics cards does your computer use, 1 or 2?
e. Is your computer connected to the Internet?
f. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13?
g. Other
But, none of the above is going to be of use if you do not have a purchased copy of Premiere Elements 13 to work with. You need to sort out your Adobe situation with Adobe.
We will be watching for your progress. We want you to succeed.
ATR

Unable to update Premier Elements even after the Product and Serial number have been registered

Trying to apply online updates through Premier Elements but i am told there is a problem with the serial number.
I have followed all the online advice to try and resolve but nothing seems to work.
Help required please.

cathfre
This is not Adobe. Rather user to user.
We will try to help you but typically Adobe is the only one who can resolve serial number issues.
But, whether here or at Adobe Chat, details are needed.
1. What version of Premiere Elements is involved and on what computer operating system are you trying to run it on?
2. Did you successfully install the version and ran into problems only when you went to use Help Menu/Update or some
other scenario? If so, what was the exact message that you got from Help Menu/Update? What were you seeking to update -
Camera Raw or an Update for the version that you have?
We will be watching for your details.
Thanks.
ATR
Add On...If you have the current version and want to contact Adobe Chat, please click on the following link
Contact Customer Care
which is set to
Premiere Elements
Adobe ID, Signing In
Adobe ID. Sign In, and Account Help
Chat Panel
If the link does not hold its set, then you will have to navigate to the Chat Panel using the above titles as guides.
At this moment, the Chat Panel seems to be in working condition.

Rendering issue in Premier Elements 12

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