Rental won't play on second computer

Hello,
I just tried to download a rental film on my laptop and after a minute it crashed and won't download.  It keeps giving me the error (-50).  I logged onto my other laptop and it allowed me to download the film onto there.  It's fully downloaded and I clicked to watch it however it says 'authorised to play on another computer or device' and won't let me watch it.
How do I fix this?  I can't download it on the initial computer and can't watch it on the second!! Grrrrr

Yes, I am getting the exact same message. It says:
Could not play the rental “The Cove” because it is authorized to play on another computer or device.
Christine

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