Repeatedly firefox will not start after clicking on it in the start menu. I have to download firefox again which takes hours. How can I fix this?

After the PC boots up I click on the firefox icon in the start menu, the hour glass appears but then goes out and nothing happens. I have to re install firefox using safari (which opens) and took 4 hours.

Hello kkhelp, can you open firefox in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#os=winxp&browser=fx24 safe mode] by holding down the shift key while starting Firefox. ? (DON'T Reset firefox, select Start in Safe Mode).
thank you

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